Teltonika RUT950 User manual

https://wiki.teltonika-networks.com/view/RUT950_Device_Recovery_Options
RUT950 Device Recovery Options
Main Page > RUT Routers > RUT950 > RUT950 Manual > RUT950 Device Recovery Options
Contents
1 Summary
2 Default login information
2.1 Devices with random password
3 Factory reset
3.1 Reset Button
3.2 WebUI
3.3 Command line
4 Bootloader menu
5 RMA
Summary
This chapter is an overview on various recovery options for a RUT950 device.
Default login information
Using recovery methods resets the device's configuration to its default state. Therefore, you will
need to use the default authentication info in order to login to the device. The default login
information for RUT950 is provided below:
Default Address (LAN IP): 192.168.1.1
Default Username: admin
Default Password: admin01 or random generated password*
Devices with random password
* Certain devices or batches of a device may have a generated password out of the box, instead of
admin01. For RUT950 devices, batch from when unique passwords are used is 137
You can find the batch of your device on the Product Labels sticker.
Factory reset
A factory reset returns the device back to its default factory settings, i.e., it deletes all custom
configurations. Below you will find various methods of performing a factory reset on RUT950.
Additional note: SIM PIN on the main SIM card is the only user parameter that is kept after a
factory reset.

Reset Button
The reset button is located on the {{{panel}}} of the device:
The reset button has two functions:
Reboot the device. If the reset button is pressed for up to 4 seconds, the device will reboot.
Start of the reboot will be indicated by the flashing of all 5 signal strength LEDs together with
the green connection status LED.
Factory reset. If the reset button is pressed for at least 5 seconds (by default), the device will
perform a factory reset and reboot.
NOTE: the default button hold time value (5 seconds) can be changed in the router's WebUI,
from the System → Administration → General page.
WebUI
You can also perform a factory reset from the router's WebUI. To do so, login to the router and go to
the Backup section found under the System tab (System → Backup → Restore default settings).
In the very bottom of the page there's a Restore button that performs a factory reset on click:
Command line
You can perform a factory reset via command line by executing the firstboot command. After this
you will be asked to confirm the reset. If you're sure, type the letter y and press "Enter" or type the
letter n if you wish to cancel the reset.
If you agreed to perform a factory reset, next type in reboot and press "Enter". The router will be
reset to it's factory settings and rebooted. The entire sequence of events should look like this:
root@Teltonika-RUT950:~# firstboot
This will erase all settings and remove any installed packages. Are you sure?
[N/y]
y
/dev/mtdblock5 is mounted as /overlay, only erasing files
root@Teltonika-RUT950:~# reboot
You can find more information on the command line interface (CLI) here.

Bootloader menu
The bootloader menu is a special router state used as a recovery tool in case the router becomes
inaccessible even after a factory reset. It can be used to upgrade the router's firmware or bootloader
version.
In order to place the router into the bootloader menu state, follow these steps:
Unplug all cables from the router.
Plug in one Ethernet cable for your computer into any LAN port.
Press and hold the reset button.
While holding the reset button, plug the power cable into the router. Continue holding the
button for another 4 seconds.
Release the reset button.
If you followed all the steps correctly, all panel LEDs should light up. This means that the device is in
the bootloader menu state. If that is not the case, repeat the steps again.
Regardless of what the router's IP address was before, the IP address of the router when it's in the
bootloader menu state is always 192.168.1.1. So in order to reach the router, you'll have to set up a
static IP address that's in the 192.168.1.0/24 network (for instance, 192.168.1.2) on your computer.
Instructions are provided in the links below:
Windows
Linux
When set your computer's IP, you should be able to reach the router's HTTP server. The address
depends on what you wish to upgrade:
Bootloader upgrade URL: 192.168.1.1/uboot.html
Firmware upgrade URL: 192.168.1.1/index.html
Type in the relevant address into the URL field of your web browser, upload the image file and click
the Update button. Firmware/bootloader image files can be downloaded from here.
If everything was done correctly, the update should begin. At this point you can close the browser
window. The update will take about 120 seconds.
Additional note: don't forget to restore your computer's IP address settings.
RMA
If conventional recovery methods do not help, you may need to send the device to warranty for
repair. The warranty process is described here.