TELUS LivingWell Companion Home User manual

LivingWell Companion™Home
Getting Started Guide
Step 1
Plug the power adaptor into a wall outlet (the outlet
should not be controlled by a light switch). Do not use
an extension cord or power bar.
Step 2
Plug one end of the Telephone Cord into the Telephone
wall jack. Connect the other end to the “Line” jack at
the back of the Base Unit.
Step 3
Use the Telephone Cord currently connected to your
Home Phone and connect it into the “Phone” jack with
the phone icon at the back of the Base Unit.
Step 4
After installation is complete, press your help button to
perform a test. An operator will connect to your unit, in
about 30 to 45 seconds. Simply advise you are testing
your unit.
For assistance, visit telus.com/LWC or call 1-888-505-8008
Telephone cord supplied
Power
Adaptor
Customer supplied telephone cord
Line jack
Phone
Phone jack
Base Unit (right side)
Base Unit (left side)

For assistance, visit telus.com/LWC or call 1-888-505-8008
LivingWell Companion™Home
Customer Tips
Monthly Testing
We recommend testing your device once a month by pressing the button
Fall Detection Pendant (optional)
If you do fall, always press and hold the button for help when possible.
If you encounter a false alarm from the automatic fall detection, simply let the
operator know you are safe.
If the call connects, kindly let the operator know that it is a test call
If the call does not connect, call 1-888-505-8008 for support.
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Coverage in the Home
Please place the Base Unit in a central location within the home, with an electrical
outlet and telephone jack nearby.
The pendant will only work within wireless range of the base station within the house.
You can perform test calls in parts of the house that are further away from the Base
Unit to understand where dead zones may be located.
The pendant will not work outside of the house.
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Is the Pendant Water-resistant?
Yes, the pendant is water-resistant so you can wear it safely while showering or bathing.
Multiple Phones in Home
If there are multiple phones in the home please unplug all phones from the wall
socket EXCEPT the phone plugged into the LWC Home device.
This is a precaution in case one of the phones is in use or off the hook when an
emergency is trying to be reported.
The is only an interim solution until TELUS can enter the home at a future date.
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