TELUS LivingWell Companion Go User manual

User Manual
LivingWell Companion
™
Go

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Welcome and thank you for
choosing LivingWell Companion.
TELUS is proud to offer you this
personal safety device that will
keep you connected to 24/7
live emergency support.
This user manual will show
you how to use your device.
Please keep the manual in a
safe place for easy reference.
For more information,
visit telus.com/LWC
or call 1-888-505-8008.

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Table of contents
What’s included? .............. 4
How does the service work?..... 6
Wearing your device ........... 8
Charging your device...........10
What the flashing lights mean ...11
Frequently asked questions .....12

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What equipment is included?
Water-resistant
device
Lanyard, belt clip
and protective cozy
Charging cradle
and power cord

5
What features are included?
•24/7 access to live emergency
support
•Emergency help button
•Automatic fall detection1
•2-way speaker on device to
speak with trained operators
•Operates anywhere in Canada
where cellular coverage is
available2
•Water-resistant, so you can
wear the device the shower
1) The automatic fall detection feature might not
detect all falls. If you fall, do not wait for the
automatic call, always press and hold the button
for at least 3 seconds for help when possible.
2) GPS capabilities are approximate and may not
always be possible.

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How does the service work?
If you need help:
Note: Test your device once a month by
completing the steps above. When the
operator answers, inform them that this
is a test call.
1. Press and hold the
button for at least
3 seconds.
2. Speak to a trained
operator through
your device.
3. The trained operator
can call your emergency
contacts and dispatch
an ambulance if needed.

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Tips:
•Press and hold the button until
you hear a voice confirmation:
“Calling your response team now.”
•Always provide your location
if possible.
•Position the microphone near your
mouth so that the operator can
hear you clearly.
•Accidental false alarm?
No problem, simply let the
operator know you’re safe.
•The fall detection feature may
provide additional safety for
instances when you can’t press
the button, but always press
and hold the button if possible.

8
Wearing your device
There are two ways to wear your
device:
Tips:
•Only use the provided lanyard,
which is designed for safety.
The device won’t work if it’s
carried in your pocket or purse.
•If you wear the device around
your neck, please ensure that the
device remains close to your
chest; you can also tuck the
lanyard under your clothing.
Around your neck
with the lanyard
On your hip
with the belt clip

Pull Tab
Push Down
Press In
Push U
p
AB
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If you would like to swap the lanyard
for the provided belt clip:
A. Remove the lanyard by pulling
on the tab and pushing down.
B. Install the belt clip by pressing
the clip in and up to secure.
Wear your device all day so you’re
protected. The only time we
recommend taking your device off
is when you charge the device.

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Charging your device
Charge your device for a minimum
of 4 hours daily.
1. Place the device in the charger.
2. You will hear an audio beep and
see a stable light when it starts
to charge.
Note: A full charge can last roughly
36 hours.
If there is no audio beep or light:
•Check if your device is properly
mounted.
•Check if your station is plugged
into an outlet.

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What the flashing lights mean
Cellular signal
strength to call
the operator.
Battery level
of device.
Cellular signal strengtht:
Green: No action required. (Strong)
Yellow: No action required. (Moderate)
Red: Check your home for coverage
dead spots. (Low)
Battery level:
Green: No action required. (30-100%)
Yellow: Plan to charge soon. (10-30%)
Red: Charge your device. (0-10%)

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Frequently asked questions:
How does automatic fall
detection work?
The automatic fall detection function
collects and analyzes data, such as
orientation change, impact intensity
and impact speed, to predict whether
a fall has occurred.
The automatic fall detection feature
might not detect all falls.
If you fall, don’t wait for the
automatic fall detection, always
press and hold the button at least
3 seconds for help when possible.
If you encounter a false alarm from
the automatic fall detection alarm,
simply let the operator know
you’re safe.

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Can I wear the device in the shower?
Yes, the device is water-resistant
up to 1 metre, so you can wear it
safely while showering or bathing.
The device is not waterproof, so we
don’t recommend swimming with it.
Can I use the device away from home?
Yes, the LivingWell Companion Go
device can be used anywhere in
Canada where cellular coverage
is available.
Other adjustments needed?
Please contact us at
1-888-505-8008 to:
1. Change frequency of flashing
lights from every 30 seconds
to every 10 minutes.
2. Adjust the speaker volume.

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Should I turn off my device?
You’re encouraged to leave the unit
on at all times, even while charging.
However, follow these instructions to
turn the device on/off for situations
where transmitters are not permitted
(e.g. on an airplane).
Turn on:
1. Press and hold the diamond
button until the battery indicator
flashes.
2. Listen for the audio message:
“Your personal mobile responder
is ready.”
Turn off:
1. Press the button twice, holding
the second press until you hear
an audio message requesting
confirmation.
2. Press and hold the button for
a third time until you hear
the audio message:
“Powering off now, goodbye.”

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What does the operator do?
1. Emergency alert received
Our trained operators are alerted
when the emergency button is
pressed or if the optional fall
detection feature detects a fall.
2. Trained operator contacts
customer
When the alert is received, an
operator contacts you through
the 2-way speaker in the device
to confirm the emergency
status prior to initiating the
emergency protocol.
3. Family or friends contacted
If you can’t be reached or an
emergency is confirmed, the
operator first contacts up to 3
family members and/or friends.
4. Emergency services contacted
If family or friends are unavailable
or if the situation warrants, the
operator will then contact
emergency services.

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Can my family see my location?
No, your location is only accessed
by our trained operators when
contacting an ambulance if you’re
unable to give your location.
Can I cancel an alarm?
No, you can’t cancel an alarm for
safety reasons. Instead, simply tell
the operator it’s a false alarm and
you’re safe.
How accurate is the location fix?
Your location may not always be
possible to determine. Therefore,
always verbally provide your location
when possible.
Apartment buildings, parking
garages and dense urban areas
can make it difficult for the
technology to locate your location
with accuracy.

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What do these audio prompts mean?
“A fall is detected. Calling your
response team now.”
If this is a real fall, stay on the line
to get connected with the operator
for help. If you don’t get connected
after 30 seconds, press the button.
If this is a false alarm, kindly let
the operator know that it was a
false alarm.
“No cellular coverage. Your personal
responder cannot contact your
response team but will continue to
attempt a call.”
A fall has been detected but you’re
beyond cellular range. If possible,
try to move into an area with a
stronger signal by checking that
the light at the top of the device
is flashing green or yellow. Then,
attempt to press the button again.

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Terms of use
BY ACTIVATING YOUR NUMERA Libris 2 (“Libris 2”), YOU (“User”)
AGREE TO THESE TERMS OF USE (“Terms of Use”), WHICH GOVERN
YOUR USE OF NUMERA Libris 2. PLEASE READ THEM AND THE IM-
PORTANT SAFETY INFORMATION IN THIS USER GUIDE CAREFULLY.
Numera Libris 2 contains software code that is protected by U.S. and
international copyright laws. NSC retains ownership to all copyrights.
Users have a limited license t o use Libris 2 only in accordance
with the Terms of Use in this user guide. Any modification, copying,
reverse engineering, or other use that is not authorized by law, by this
license, or by the express written consent of NSC is strictly prohibited.
Unauthorized reproduction or distribution of copyrighted materials in
the United States is subject to civil and criminal remedies pursuant to
Title 17 of the United States Code. Libris 2 provides User’s location
to your Dealer Service Provider and Monitoring Response team in
order to respond to an event requiring assistance. By activating the
Libris 2 product, User agrees to allow Libris 2 to provide the Dealer
Service Provider and Monitoring Center Response team with the
User’s location. Similarly, if User subscribes to EverThere® service, by
activating Libris 2, User consents to response team providing location
information to those members of the User’s EverThere® network/
team. By activating Libris 2, User consents to the use of their person-
ally identifiable information as described in NSC’s privacy policy and
notice, located at www.numera.com/privacy. Your consent will be valid
for the duration of your relationship with Libris 2 unless you revoke
it. You may revoke your consent by contacting your dealer. If you do
not consent or you revoke consent, we may be unable to provide you
with assistance during an alert event. NSC reserves the right to revise
and update these Terms of Use at any time. User should review these
Terms of Use periodically as your continued use of Libris 2 means you
accept such changes and additional terms that may apply.
General Disclaimers
(i) For proper operation, Libris 2 requires adequate cellular coverage.
Poor cellular coverage may result in the inability to place a call and
automatically detect a fall. (ii) In an emergency, User should provide
the response team with as much information as possible about their
location. (iii) Libris 2 is not a replacement for User’s regular contact
with caregivers or access to an alternative means of placing an emer-
gency call. (iv) While the fall detection system performs well, no such
system is 100% reliable. If User experiences a fall that causes actual
or potential injury, do not wait for the automatic call. User should
always press the Call Button manually if able. (v) Libris 2 requires ad-
equate battery charge for proper operation. Low battery may result in
the inability to place a call, automatically detect a fall, and/or properly
locate User automatically during an emergency. (vi) Libris 2 utilizes

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both Global Positioning System (GPS) and network Location Based
Services (LBS) in order to find User’s current location. By activating
the Libris 2 product, User agrees to allow NSC and their affiliates
to use this information to provide services to them in the case of
an emergency response. (vii) Libris 2 provides User’s location to a
response team in order to respond to an event requiring assistance.
By activating the Libris 2 product, User agrees to allow Libris 2 to
provide the response team with User’s location. (viii) Libris 2 Lanyards
are designed to break apart under certain conditions; however, any
cord worn around the neck can pose a risk of strangulation, including
the possibility of serious injury or death. (ix) Libris 2 does not provide
medical advice. User should always consult his or her physician or
other healthcare professional with any question regarding any medical
or mental health condition, or for specific guidance regarding nutrition
or physical activity.
Disclaimer of Warranties and Limitation of Liability
Numera Libris 2 and all information, content, materials, products
(including software) and other services included on or otherwise made
available to user through Libris 2 are provided by Nortek Security and
Control LLC (NSC) on an “as is” and “as available” basis, unless other-
wise specified in writing. NSC makes no representations or warranties
of any kind, express or implied, as to the operation of Libris 2, or the
information, content, materials, products (including software) or other
services included on or otherwise made available to user through
Libris 2, unless otherwise specified in writing. User expressly agrees
that your use of Libris 2 is at your sole risk to the extent permissible
by applicable law. NSC disclaims all warranties, express or implied,
including, but not limited to, implied warranties of merchantability
and fitness for a particular purpose. NSC does not warrant that the
Libris 2, information, content, materials, products (including software)
or other services included on or otherwise made available to user
through Libris 2, or electronic communications sent from NSC, are
free of viruses or other harmful components. NSC will not be liable
for any damages of any kind arising from the use of Libris 2, or from
any information, content, materials, products (including software)
or other services included on or otherwise made available to user
through Libris 2, including, but not limited to direct, indirect, inciden-
tal, punitive, and consequential damages, unless otherwise specified
in writing. Certain state laws do not allow limitations on implied
warranties or the exclusion or limitation of certain damages. If these
laws apply to you, some or all of the above disclaimers, exclusions,
or limitations may not apply to you, and you might have additional
rights. User understands that NSC IS NOT AN INSURER and that (a)
the amounts due under these Terms of Use are based upon the value
of the services provided by NSC, and the scope of liability as herein

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set forth and are unrelated to the value of the User’s property, cost of
medical care, loss of life or physical impairment or injuries; (b) the sys-
tem utilized and relied upon by NSC may not always operate properly
for various reasons beyond NSC’s control; accordingly, NSC makes no
guarantee or warranty, including any implied warranty of merchantabi-
lity or fitness that the Libris 2 system supplied hereunder will avert or
prevent occurrences or the consequences there from which they are
designed to detect and/or respond to; (c) it is difficult if not impossible
for NSC to determine or control how quickly and adequately police,
fire, paramedics, emergency personnel or others may respond to an
alarm signal or dispatch. THEREFORE USER AGREES THAT even if
NSC should be found liable for loss, damage or injury due to a failure
of service or equipment in any respect, NSC’s liability shall be limited
to ten percent (10%) of the annual fees paid by User pursuant to
these Terms of Use or $500, whichever is greater, as the agreed upon
damages and not as a penalty, as the exclusive remedy, and that the
provisions of this paragraph shall apply if loss, damage or injury irre-
spective of cause or origin, results directly or indirectly to person or
property from performance or nonperformance of obligations imposed
by these Terms of Use or from negligence, active or otherwise, of NSC,
its agents or employees.
Indemnification
User agrees to indemnify and hold harmless NSC, its officers,
directors, shareholders, agents, employees, subsidiaries, parent and
affiliate corporations, against any and all liability, claims, damages,
suits, demands, expenses, and costs (including but not limited to court
costs and reasonable attorneys’ fees) of every kind arising out of or
in consequence of NSC’s breach of these Terms of Use and/or of the
negligent errors and omissions, and/or willful misconduct of NSC, its
agents, servants, and employees in the performance of, or conduct
related to, these Terms of Use. User acknowledges that NSC is
providing a device which depends on the cellular network which is
out of the control of NSC and may fail causing the User’s Service
Provider response team not to receive a call for help including, but
not limited to, the failure of the User to actually activate the device.
Warranty
Nortek Security and Control LLC (NSC) is a wholesaler and does not
offer a consumer warranty for Libris 2; however, your dealer or reseller
may offer a consumer warranty at the time of purchase. Call your
customer service number to determine warranty status and obtain
further information. You may need to furnish the IMEI number found
on the back of the device and proof of purchase.