Tenda MX15 Pro User manual

v1.0
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Copyright Statement
© 2023 Shenzhen Tenda Technology Co., Ltd. All rights reserved.
is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other
brand and product names mentioned herein are trademarks or registered trademarks of their
respective holders. Copyright of the whole product as integration, including its accessories and
software, belongs to Shenzhen Tenda Technology Co., Ltd. No part of this publication can be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language
in any form or by any means without the prior written permission of Shenzhen Tenda Technology
Co., Ltd.
Disclaimer
Pictures, images and product specifications herein are for references only. To improve internal
design, operational function, and/or reliability, Tenda reserves the right to make changes to the
products without obligation to notify any person or organization of such revisions or changes.
Tenda does not assume any liability that may occur due to the use or application of the product
described herein. Every effort has been made in the preparation of this document to ensure
accuracy of the contents, but all statements, information and recommendations in this document
do not constitute a warranty of any kind, express or implied.

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Preface
Thank you for choosing Tenda!
This user guide walks you through all functions on the Whole Home Mesh Wi-Fi System, which can
be managed on both the web UIs (for computers and mobile clients) and App. All the screenshots
and product figures herein, unless otherwise specified, are taken from MX15 Pro.
−The web UI of different models may differ. The web UI actually displayed shall prevail.
−The Whole Home Mesh Wi-Fi System may include multiple devices. Each of them may be
referred to as a "Mesh device", "device" or "router" in this user guide. The whole of them may
be referred to as the "Mesh system".
Conventions
The typographical elements that may be found in this document are defined as follows.
Item
Presentation
Example
Cascading menus
>
System > Live Users
Parameter and value
Bold
Set User Name to Tom.
Variable
Italic
Format: XX:XX:XX:XX:XX:XX
UI control
Bold
On the Policy page, click the OK button.
Message
“ ”
The “Success” message appears.
The symbols that may be found in this document are defined as follows.
Symbol
Meaning
This format is used to highlight information of importance or special interest.
Ignoring this type of note may result in ineffective configuration, loss of data or
damage to device.
This format is used to highlight a procedure that will save time or resources.

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For more documents
If you want to get more documents of the device, visit www.tendacn.com and search for the
corresponding product model.
The related documents are listed as below.
Document
Description
Data Sheet
It introduces the basic information of the device, including product overview,
selling points, and specifications.
Quick Installation Guide
It introduces how to set up the device quickly for internet access, the descriptions
of LED indicators, ports, and buttons, FAQ, statement information, and so on.
Technical Support
If you need more help, contact us by any of the following means. We will be glad to assist you as
soon as possible.
Website
https://www.tendacn.com/
Email
support.n[email protected]n
Revision History
Tenda is constantly searching for ways to improve its products and documentation. The following
table indicates any changes that might have been made since the user guide was introduced.
Version
Date
Description
V1.0
2023-1-18
Original publication.

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Contents
1Get to know your device......................................................................................................1
1.1 Product overview....................................................................................................................2
1.2 Appearance.............................................................................................................................3
1.2.1 LED indicator ..................................................................................................................3
1.2.2 Buttons and Ports...........................................................................................................5
1.2.3 Label ...............................................................................................................................8
2Web UI operations (computer).............................................................................................9
2.1 Quick setup ...........................................................................................................................10
2.1.1 Connect your primary node .........................................................................................10
2.1.2 Connect your primary node to the internet.................................................................11
2.1.3 Extend your network....................................................................................................17
2.2 Web UI (computer) ...............................................................................................................18
2.2.1 Log in to the web UI (computer)..................................................................................18
2.2.2 Log out of the web UI (computer)................................................................................19
2.2.3 Change the language....................................................................................................19
2.3 Network status......................................................................................................................20
2.3.1 Network status .............................................................................................................20
2.3.2 Network topology.........................................................................................................21
2.4 Internet settings....................................................................................................................30
2.4.1 Overview ......................................................................................................................30
2.4.2 Access the internet with a PPPoE account...................................................................33
2.4.3 Access the internet through a dynamic IP address......................................................34
2.4.4 Access the internet with a set of static IP address information...................................35

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2.4.5 Set up dual access connection .....................................................................................36
2.5 Wi-Fi settings ........................................................................................................................38
2.5.1 Basic settings................................................................................................................38
2.5.2 Separate the 2.4 GHz and 5 GHz Wi-Fi networks.........................................................39
2.5.3 Unify the 2.4 GHz and 5 GHz Wi-Fi networks...............................................................40
2.6 Client management...............................................................................................................42
2.6.1 View client information................................................................................................42
2.6.2 Change a client name...................................................................................................44
2.6.3 Add a client to the blacklist..........................................................................................44
2.6.4 Remove a client from the blacklist...............................................................................45
2.6.5 Delete an offline client.................................................................................................46
2.7 Parental control.....................................................................................................................47
2.7.1 Create a parental control rule ......................................................................................47
2.7.2 Other operations on the parental control rules...........................................................51
2.8 More......................................................................................................................................52
2.8.1 Router information.......................................................................................................52
2.8.2 Guest Wi-Fi...................................................................................................................57
2.8.3 Working mode..............................................................................................................59
2.8.4 IPv6...............................................................................................................................65
2.8.5 Network diagnosis........................................................................................................71
2.8.6 TR069............................................................................................................................72
2.8.7 Smart power saving......................................................................................................75
2.8.8 Advanced Wi-Fi settings...............................................................................................77
2.8.9 Network settings ..........................................................................................................83
2.8.10 Advanced....................................................................................................................99
2.8.11 System settings.........................................................................................................120
3App operations................................................................................................................131
3.1 App download and installation...........................................................................................132

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3.2 Registration and binding.....................................................................................................133
3.2.1 Register a Tenda account............................................................................................133
3.2.2 Log in to Tenda WiFi App............................................................................................136
3.2.3 Bind the administrator account .................................................................................138
3.3 Quick setup .........................................................................................................................139
3.3.1 Connect your primary node to the internet...............................................................139
3.3.2 Extend your network..................................................................................................141
3.4 Management type...............................................................................................................143
3.4.1 Local management .....................................................................................................143
3.4.2 Remote management.................................................................................................143
3.5 My WiFi...............................................................................................................................144
3.5.1 View managed nodes.................................................................................................145
3.5.2 View internet status ...................................................................................................146
3.5.3 Add a node .................................................................................................................148
3.5.4 Manage nodes............................................................................................................152
3.5.5 Manage connected clients .........................................................................................154
3.6 Common settings ................................................................................................................156
3.6.1 Internet settings.........................................................................................................157
3.6.2 WiFi settings...............................................................................................................162
3.6.3 Guest network............................................................................................................164
3.6.4 Bandwidth test...........................................................................................................165
3.6.5 Parental control..........................................................................................................167
3.6.6 Blacklist.......................................................................................................................175
3.6.7 LED indicator ..............................................................................................................177
3.6.8 Experience monthly report ........................................................................................179
3.6.9 Working mode............................................................................................................180
3.6.10 IPv6...........................................................................................................................183
3.6.11 LAN settings..............................................................................................................190

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3.6.12 DHCP server..............................................................................................................192
3.6.13 Static IP reservation..................................................................................................193
3.6.14 DNS...........................................................................................................................196
3.6.15 IPTV...........................................................................................................................197
3.6.16 MESH button ............................................................................................................200
3.6.17 WPS ..........................................................................................................................201
3.6.18 Port mapping............................................................................................................202
3.6.19 UPnP.........................................................................................................................205
3.7 System settings ...................................................................................................................206
3.7.1 Login password...........................................................................................................206
3.7.2 Auto system maintenance..........................................................................................207
3.7.3 Firmware upgrade......................................................................................................208
3.7.4 Account authorization................................................................................................209
3.8 My profile............................................................................................................................212
4Web UI operations (mobile client)....................................................................................213
4.1 Quick setup .........................................................................................................................214
4.1.1 Connect your primary node to the internet...............................................................214
4.1.2 Extend your network..................................................................................................216
4.2 Login....................................................................................................................................217
4.3 Router information .............................................................................................................219
4.4 Network overview...............................................................................................................223
4.4.1 Network status ...........................................................................................................223
4.4.2 Network topology.......................................................................................................224
4.5 Internet settings..................................................................................................................240
4.5.1 Overview ....................................................................................................................240
4.5.2 Access the internet with a PPPoE account.................................................................243
4.5.3 Access the internet through a dynamic IP address....................................................244
4.5.4 Access the internet with a set of static IP address information.................................245

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4.5.5 Set up dual access connection ...................................................................................246
4.6 Wi-Fi settings ......................................................................................................................248
4.6.1 Basic settings..............................................................................................................248
4.6.2 Separate the 2.4 GHz and 5 GHz Wi-Fi networks.......................................................251
4.6.3 Unify the 2.4 GHz and 5 GHz Wi-Fi networks.............................................................252
4.7 Client management.............................................................................................................254
4.7.1 View client information..............................................................................................254
4.7.2 Change a client name.................................................................................................256
4.7.3 Set speed limit............................................................................................................257
4.7.4 Add a client to the blacklist........................................................................................259
4.7.5 Remove a client from the blacklist.............................................................................261
4.7.6 Delete an offline client...............................................................................................261
4.8 Parental control...................................................................................................................264
4.8.1 Create a parental control rule ....................................................................................264
4.8.2 Disable a parental control rule...................................................................................270
4.8.3 Delete a parental control rule ....................................................................................270
4.9 More....................................................................................................................................272
4.9.1 Guest Wi-Fi.................................................................................................................272
4.9.2 Smart power saving....................................................................................................274
4.9.3 Login password...........................................................................................................275
4.9.4 IPv6.............................................................................................................................276
4.9.5 Reset a node...............................................................................................................282
4.9.6 Reboot a node............................................................................................................283
4.9.7 Firmware upgrade......................................................................................................285
5FAQ .................................................................................................................................287
5.1 Failed to access the web UI.................................................................................................287
5.2 Internet detection failed upon the first setup ....................................................................288
5.3 Failed to find or connect my wireless network...................................................................289

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5.4 Forgot my password............................................................................................................290
Appendixes ............................................................................................................................291
A.1 Factory settings...................................................................................................................291
A.2 Acronyms and Abbreviations..............................................................................................293

Document version: V1.0
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1 Get to know your device
This chapter introduces the product in the following sections:
−Product overview
−Appearance

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1.1 Product overview
The Whole Home Mesh Wi-Fi System provides powerful Wi-Fi coverage and seamless roaming
experience with multiple nodes working under one unified network. It features easy installation,
free networking, and flexible management on both web UIs (for computers and mobile clients) and
App. EasyMesh is also supported for the product to interwork with devices of other brands.

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1.2 Appearance
1.2.1 LED indicator
(MX15 Pro used for example)
This product has only one LED indicator. Its behavior varies in different stages, as described in the
following table.

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LED indicator
Stage
Status
Description
LED indicator
Before networking
Solid green
System started
Blinking green slowly
Waiting for networking
During networking
Blinking green slowly
Connecting to other nodes in the same kit or
waiting to connect to other nodes
This status only exists during the first-time
networking.
Blinking green quickly
Networking by the Mesh button
Solid on
Networking completed and internet
connection succeeded
−Solid green: The signal is good.
−Solid yellow: The signal is fair.
−Solid red: The signal is poor.
Blinking red slowly
Networking succeeded while internet
connection failed
Internet
connection
(primary node)
Solid green
Internet connection succeeded
Blinking red slowly
Internet connection failed
WPS
Blinking green quickly
WPS started
Device connecting…
Recovered to the
original light state
Device connected
Blinking green quickly
for 2 minutes
WPS connection failed
Reset
Blinking red quickly
Reset completed
Batch upgrade
Blinking yellow
quickly
Batch upgrade succeeded
Solid yellow
Batch upgrade failed

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1.2.2 Buttons and Ports
MX3&EX3
Jack/Port/Button
Description
MESH
Mesh button.
−As a networking button: Press this button on this device for about 1 to 3
seconds. The LED indicator blinks green fast, which indicates the device is
searching for another device to form a network. Within 2 minutes, press the
MESH button of another device for 1 to 3 seconds to negotiate with this
device.
−As a de-networking button: Press this button for about 8 seconds and release
it when the LED indicator blinks red fast. The node is restored to factory
settings, and also removed from the network and no longer automatically
joins in again.
Do not hold down the MESH button for 8 seconds unless necessary.
RST
Reset button.
When the device completes startup, hold down this button using a needle-like item
(such as a pin) for about 8 seconds, and then release it when the LED indicator blinks
red fast. If the LED indicator blinks green slowly, the device is reset successfully.
WAN/LAN
WAN/LAN multiplexing port, WAN port by default.
−When the device is used as the primary node, this port is used as the WAN
port to connect your optical modem, DSL modem, cable modem or
broadband network port.
−When the device is used as the secondary node, this port is used as the LAN
port to connect your computer, switch, or gaming console.
LAN
LAN/IPTV multiplexing port, LAN port by default.
When the IPTV function is enabled, this port is used as the IPTV port only.
PWR
Power jack.
MESH, WAN/LAN, LAN, PWR
RST

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MX6&EX6&MX12&EX12
Jack/Port/Button
Description
MESH
Mesh button.
−As a networking button: Press this button on this device for about 1 to 3
seconds. The LED indicator blinks green fast, which indicates the device is
searching for another device to form a network. Within 2 minutes, press the
MESH button of another device for 1 to 3 seconds to negotiate with this
device.
−As a de-networking button: Press this button for about 8 seconds and release
it when the LED indicator blinks red fast. The node is restored to factory
settings, and also removed from the network and no longer automatically
joins in again.
Do not hold down the MESH button for 8 seconds unless necessary.
RESET
Reset button.
When the device completes startup, hold down this button using a needle-like item
(such as a pin) for about 8 seconds, and then release it when the LED indicator blinks
red fast. If the LED indicator blinks green slowly, the device is reset successfully.
LAN3/IPTV
LAN/IPTV multiplexing port, LAN port by default.
When the IPTV function is enabled, this port is used as the IPTV port only.
LAN2
LAN port.
WAN/LAN1
WAN/LAN multiplexing port, WAN port by default.
−When the device is used as the primary node, this port is used as the WAN
port to connect your optical modem, DSL modem, cable modem or
broadband network port.
−When the device is used as the secondary node, this port is used as the LAN
port to connect your computer, switch, or gaming console.
MESH
RESET
LAN3/IPTV
LAN2
WAN/LAN1
POWER

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Jack/Port/Button
Description
POWER
Power jack.
MX15 Pro&EX15 Pro&MX21 Pro&EX21 Pro
Jack/Port/Button
Description
RESET
Reset button.
When the device completes startup, hold down this button using a needle-like item
(such as a pin) for about 8 seconds, and then release it when the LED indicator blinks
red fast. If the LED indicator blinks green slowly, the device is reset successfully.
MESH
Mesh button.
−As a networking button: Press this button on this device for about 1 to 3
seconds. The LED indicator blinks green fast, which indicates the device is
searching for another device to form a network. Within 2 minutes, press the
MESH button of another device for 1 to 3 seconds to negotiate with this
device.
−As a de-networking button: Press this button for about 8 seconds and release
it when the LED indicator blinks red fast. The node is restored to factory
settings, and also removed from the network and no longer automatically
joins in again.
Do not hold down the MESH button for 8 seconds unless necessary.
RESET
MESH
3
2
1
POWER

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Jack/Port/Button
Description
1/2/3
WAN/LAN auto-adaptive port.
You can connect to any port and the Mesh device will automatically determine how
the port is used.
When the IPTV function is enabled, you need to configure the IPTV port in IPTV.
POWER
Power jack.
1.2.3 Label
The bottom label shows the login IP address, MAC address, serial number, SSID, and password of
the device. The following figure shows the label of MX15 Pro as an example:
Model: Specifies the device model.
Power: Specifies the power of the device.
Login Address/IP Address: Specifies the default address used to log in to the web UI of the device.
FCC ID: Specifies the Federal Communications Commission Identification number of the device.
SSID: Specifies the default Wi-Fi name of the device.
Password: Specifies the default Wi-Fi password of the device.
MAC: Specifies the MAC address of the LAN port of the device.
SN: Specifies the serial number required if you need technical assistance to repair your device.

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2 Web UI operations
(computer)
This chapter introduces all functions and operations available on the web UI (computer), including:
−Quick setup
−Brief introduction to the Web UI
−Network status
−Internet settings
−Wi-Fi settings
−Client management
−Parental control
−More advanced settings
Some functions and operations are also available on the Tenda WiFi App and web UI (mobile client).
For details, see App operations and Web UI operations (mobile client).

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2.1 Quick setup
The device kit you purchased includes multiple devices. You can choose one of them to work as the
primary node and others as the secondary nodes to extend your network. This section describes
how to connect the devices and enable internet access through the quick setup wizard. It contains
the following sections:
−Connect your primary node
−Connect your primary node to the internet
−Extend your network
2.1.1 Connect your primary node
Connect your primary node with a modem
To connect your primary node with a modem:
Step 1 Power off your modem.
Step 2 Use the included Ethernet cable to connect the WAN port of the primary node to your
modem.
The WAN port of the primary node may vary with models.
−For MX3/EX3, connect to the WAN/LAN port.
−For MX6/EX6/MX12/EX12, connect to the WAN/LAN1 port.
−For MX15 Pro/EX15 Pro/MX21 Pro/EX21 Pro, connect to any of 1, 2 and 3 ports.
Step 3 Power on your modem.
Step 4 Power on the primary node, and wait until the LED indicator blinks green.
---End