The Splash Lab TSL.R.010 Series Maintenance and service guide

TSL R 010. .
ribbon soap dispenser
installation + maintenance

3 Safety and Warnings
4 Box Contents
5 Technical Data
6 Before You Install
8 How to Install
13 Operation
13 Maintenance
14 Cleaning
15 Troubleshooting
16 Diagram
17 Warranty
Back Cover Contact Details
contents
2 + TSL.R.010 RIBBON SOAP DISPENSER MANUAL

To reduce the risk of fire, electric shock or injury to persons, observe the following:
+ Use this unit only in the manner intended by the manufacturer. If you have any
questions, contactthemanufacturer(seebackpagefordetails).
+ This equipment should be installed in a way that ensures all electrical parts are
keptdry.
+ A means of electrical isolation must be incorporated in the fixed wiring, in
accordancewiththecurrentlocalregulationsinforce.
+ Disconnect the power supply before performing any maintenance on the product.
+ Children should not play with this equipment. Cleaning and maintenance shall not
beperformedbychildrenwithoutsupervision.
+ This equipment is designed to be used in commercial and public areas; it is not
intendedfordomesticorresidentialuse.
+ Replace fuse only with the same type and rating of fuse.
+ Ensure wiring and cover is installed correctly before connecting to live power
supply.
+ If in doubt, consult an electrician.
TSL.R.010 RIBBON SOAP DISPENSER MANUAL + 3
TSL.R.010 ribbon soap
dispenser
Read and save these instructions
WARNING !
General information
310 410 5008
Technical support
[e-mail]
For further contact information visit:
www.thesplashlabusa.com
Warehouse + Offices:
20809 Higgins Court, Torrance CA 90501
Showroom:
8745 Washington Boulevard, Studio D, Culver City CA 90232

boxcontents
A
B
C
D
E
F
G
I
H
J
Dispenser head assembly
B Anti-rotation collar (already installed)
C Gasket
D Anti-rotation washer
E Fixing nut
F Soap foaming pipe
G Soap reservoir - 0.4 gallons (1500ml)
H Hex wrench/ Soap outlet
I Soap foamer pump unit
J Power supply unit
A
4 + TSL.R.010 RIBBON SOAP DISPENSER MANUAL

Power supply - Battery 6V Type AA x 4 pcs Alkaline (not included)
Standby power 9mA
Weight 2lb16oz (1.4kg)
Material304stainlesssteel
Sensor range5-29/32"±19/32" (150±20mm)
Recommended soap viscosity Foam soap: - <10cPs
ApprovalsCE, RoHS, ADA
Warranty1 year parts and labor
technical data
Finishes TSL.R.010.C.H Bright Polished
TSL.R.010.CS.H Brushed Stainless
TSL.R.010.CP.H Brushed Copper
TSL.R.010.BK.H Brushed Black
TSL.R.010.BR.H Brushed Brass
Power supply - Mains Input 100-240V ac; 50/60Hz
Output 6V DC, 1.5A, 9W max
TSL.R.010 RIBBON SOAP DISPENSER MANUAL + 5

A must be provided for plug socket
     .connection to the mains power supply
Use of a The Splash Lab Monolith basin
isrecommendedforusewiththeRibbon
rangeofproducts. Ifanalternativebasin
isused, then appropriatemountingpoints
must becreatedinbasinorcountertopto
accommodatetheRibbonproducts.
If the Ribbon Soap Dispenser is installed
with the Ribbon Faucet, it should be
6" (152mm) to the left of the Faucet, which
is at the center. The dryer shoudl be
8" (200mm)to the right of the Faucet.
8"
(200mm)
Back wall
Fixture insert
Washbasin
Top view
Ø"
1-3/8 (35mm)
before you install
Basins
Spacing
Powersupply
6 + TSL.R.010 RIBBON SOAP DISPENSER MANUAL
Soap Faucet Dryer
6"
(152mm)
2"
(54mm)

THROUGH HOLE
Sensor
Range
5-29/32"
(150mm)
MAX11-13/16" (300mm)
Ø 1-1/4" (32mm)
2-23/32"
(69mm)
6-27/64"
(163mm)
4-11/64"
(106mm)
3-23/32"
(94.5mm)
4-33/64"
(114.8mm)
3-35/64"
(90mm)
3/8 MIN" (9.5mm)
1-3/8MAX" (35mm)
before you install
SIDEFRONT
Ø 1 3/8" (35mm)
TSL.R.010 RIBBON SOAP DISPENSER MANUAL + 7

how to install
1
Drill hole 1 3/8" (35mm) diameter in
vanity top, if not already cut.
2
Fit anti-rotation washer from below basin.
8 + TSL.R.010 RIBBON SOAP DISPENSER MANUAL

3
Fit fixing nut, and secure using wrench.
4
Position the mounting template at a place
where the soap tube can reach the gray
circle on the mounting template to find the
best place to install the control box and the
supporting bracket.
TSL.R.010 RIBBON SOAP DISPENSER MANUAL + 9
TOUCH HERE
Mounting template

1/4"
(6mm)
how to install
5
Put the mounting template in the best
installation position on the wall according
to the position of the holes in the mounting
template. Then drill 3 holes [size:1/4" (6mm)]
and put the 3 wall plugs in the holes.
6
Put two fixing screws into the top wall plugs,
but leave a 1/4" (6mm) space between the
head of the screw and wall, so the control
box assembly can hang properly.
10 + TSL.R.010 RIBBON SOAP DISPENSER MANUAL
TOUCH HERE
1/4"
(6mm)

7
When the control box assembly has been
hung on the wall, fasten the third screw
into the bottom wall plug.
8
Pull up the soap pump, fill in the liquid soap
and then push down the soap pump until
you hear it snap into place.
TSL.R.010 RIBBON SOAP DISPENSER MANUAL + 11

7
~ ~
A
B
DC AC
plate
pushing shaft
9
Connect the wire of the soap dispenser
to the wire of the control box assembly.
Connect the tube of the soap dispenser
to the connector on the soap pump.
10
Push the soap tank to the track. Make sure
the soap pump plate is under the pushing
shaft before you put back the soap tank,
so the soap dispenser can work properly.
Plug-in an AC adapter or battery box to
supply power. Installation finished.
*To use power mains as the power source,
do not place batteries in the battery
compartment.
how to install
12 + TSL.R.010 RIBBON SOAP DISPENSER MANUAL

+ The user is to place hands under the sensor to activate the dispenser.
The user then places hands within the detection range of the sensor to
  activate the soap dispenser.
+ The motor will start and soap is dispensed onto the user’s hands.
+ The motor will stop when the user’s hands are removed from the detection range.
maintenance
+ The soap dispenser should be serviced on a regular basis to ensure long service
lifeoftheunit.
+ Isolate the unit from the power supply before any servicing or maintenance work
is carriedout.
+ The dispenser should be activated at least once a day to ensure that soap does
notcongealinthepipework.
operation
TSL.R.010 RIBBON SOAP DISPENSER MANUAL + 13

All grades of stainless steel will stain or discolor if due care and attention is not
taken. The surface must be regularly cleaned to ensure a long service life of the soap
dispenser.
Use a soft cloth or sponge with a mild solution of soapy water as part of the regular
washroom janitorial routine. Do not use abrasive or cream cleaners as these will
damage the surface finish.
If the soap dispenser is subjected to a highly chlorinated environment e.g. swimming
pools or marine coastal locations, a further treatment, in addition to the regular
cleaning as described above, is recommended to use a household cleaning product
containing silicone.
If further information is required, contact The Splash Lab Team for more detailed
stainless-steel care guidelines. 
cleaning
+
+
+
+
14 + TSL.R.010 RIBBON SOAP DISPENSER MANUAL

If the dispenser will not run
+ Ensure there is power to the dispenser and the wire from the AC adaptor is
connected correctly to the pump motor.
+ Check that the sensor cables are fully connected to the corresponding cables
from the foam pump unit.
If the dispenser can be heard to operate, but soap is not dispensed
+ Check that the soap pick-up pipe is fully immersed in the soap in the reservoir. If
necessary, replenish the soap in the reservoir.
+ Check that there are no leaks in the pipework, and that all connections are fully
pushed home.
If the dispenser runs all the time
+ It is likely that the sensor is detecting either an object, or refection causing it to
operate constantly.
+ Remove the obstruction or cause of reflection.
We are always looking to improve. If these steps
did not solve your problem please contact us
and we will endeavor to help.
Tel: [phone]
Email: [e-mail]
troubleshooting
TSL.R.010 RIBBON SOAP DISPENSER MANUAL + 15

A Dispenser head assembly
F Soap foaming pipe
G Soap reservoir - 0.4 gallons (1500ml)
I Soap foamer pump unit
J Power supply unit
A
diagram
F
G
J
I
16 + TSL.R.010 RIBBON SOAP DISPENSER MANUAL

We believe the future is personal. With a global mindset, we challenge conventional
restroomnormsviaproductinnovationtocreateconsideredrestroomsolutionsfor
corporateandeducationalspaces.Weuserichrawmaterials,cutting-edgeautomation
andconsideredrestroomdesigntopowerfullyandpositivelyinfluencethelivesof
people.WeareTheSplashLab.
Demonstratingourcommitmenttoqualityandourbeliefinthestrengthofourdesigns,
wecanof ferthefollowingwarranties.
The Splash Lab will warrant that its products will be free of manufacturing and material
defectsduringnormaluseandenvironmentalconditionsasdetailedbelow:
Ribbon Collection 1 year parts & labor
If a defect is found in normal use, The Splash Lab will, at their discretion, repair, provide
areplacementpartorproduct, ormakeappropriateadjustments.Damagecausedby
accident,misuse,orabuseisnotcoveredbythiswarranty.Impropercareandcleaning
willvoidthewarranty.
Non-operation of the product due to environmental conditions beyond our control,
installationerror,incorrectmaintenance,waterquality,fairwearandtear,incorrector
inappropriateinstallation,misuseandabuseisnotcoveredbythewarranty.
Proofofpurchase(originalsalesreceipt)mustbeprovidedtoTheSplashLabwithall
warrantyclaims.
The above warranty is valid for goods supplied within North America.
ForgoodssuppliedoutsideofNorthAmerica,TheSplashLabwillhonortheabove
statedwarrantyperiodsforthepartsonly.
THESPLASHLABDISCLAIMANYLIABILITYFORSPECIAL,INCIDENTALOR
CONSEQUENTIALDAMAGES.
warranty
TSL.R.010 RIBBON SOAP DISPENSER MANUAL + 17

TSL.R.010 (US) REV 5-08/01/21• •
contact
General information
310 410 5008
Technical support
[e-mail]
For further contact information visit:
www.thesplashlabusa.com
Warehouse + Offices:
20809 Higgins Court, Torrance CA 90501
Showroom:
8745 Washington Boulevard, Studio D, Culver City CA 90232