The Splash Lab TSL.R.010 Series Maintenance and service guide

TSL.R.010
ribbon soap dispenser
installation + maintenance

3Safety and Warnings
4Box Contents
5Technical Data
6Before You Install
8How to Install
13 Commissioning
15 Operation
15 Maintenance
16 Cleaning
17 Troubleshooting
18 Diagram
19 Warranty
Back Cover Contact Details
contents
2TSL.R.010 RIBBON SOAP DISPENSER MANUAL

General information
[phone]
5450 W 83rd St, Los Angeles CA90045
500 7th Ave, New York NY10018
Technical support
[e-mail]
For further contact information visit:
www.thesplashlab.com
TSL.R.010 ribbon soap
dispenser
Read and save these instructions
WARNING !
To reduce the risk of fire, electric shock or injury to persons, observe the following:
+ Use this unit only in the manner intended by the manufacturer. If you have any
questions, contact the manufacturer (see back page for details)
+ This equipment should be installed in a way that ensures all electrical parts are
kept dry.
+ A means of electrical isolation must be incorporated in the fixed wiring, in
accordance with the current local regulations in force.
+ Disconnect the power supply before performing any maintenance on the product
+ Children should not play with this equipment. Cleaning and maintenance shall not
be performed by children without supervision.
+ This equipment is designed to be used in commercial and public areas; it is not
intended for domestic or residential use.
+ Replace fuse only with the same type and rating of fuse.
+ Ensure wiring and cover is installed correctly before connecting to live power
supply.
+ If in doubt, consult an electrician.
TSL.R.010 RIBBON SOAP DISPENSER MANUAL 3
Original instructions

4TSL.R.010 RIBBON SOAP DISPENSER MANUAL
box contents
AK
B
C
D
E
I
F
H
G
J
ADispenser head assembly
BAnti-rotation collar (already installed)
CGasket
DAnti-rotation washer
EFixing nut
FSoap foaming chamber pipe-set
GSoap supply pipe – 3 metres
HSoap reservoir – 1 litre
IHex wrench
JSoap foamer pump unit
KPower supply unit

TSL.R.010 RIBBON SOAP DISPENSER MANUAL 5
Finishes TSL.R.010.C Bright Polished Stainless steel
TSL.R.010.CS Brushed Stainless steel
TSL.R.010.CP Brushed Copper
TSL.R.010.BK Brushed Black
TSL.R.010.BR Brushed Brass
TSL.R.010.BZ Brushed Bronze
Voltage 220 - 240V ac; 50/60Hz
Power consumption 5W
Standby power 0.3A
Weight 2lb 3oz
Material AISI 304 stainless steel
Sensor range Min range 2 3/8” – Max range 16”
Security cut-off time 30 seconds
Recommended soap viscosity Foam soap - <10cPs. Not suitable for liquid soaps,
alcohol gels or hand sanitisers
Approvals CE, RoHS
Warranty 1 year parts and labour; additional 4 years parts
only
technical data

6TSL.R.010 RIBBON SOAP DISPENSER MANUAL
Location
Ribbon soap dispensers are supplied
with 10 feet of soap pick-up pipe, so the
reservoir can be mounted up to 3 metres
from the dispenser head.
Basins
Use of a The Splash Lab Monolith basin
is recommended for use with the Ribbon
range of products.
If an alternative basin is used, then
appropriate mounting points must
be created in basin or countertop to
accommodate the Ribbon products.
Power supply
A 10A fused spur must be provided for
connection to the mains power supply.
Spacing
If the Ribbon soap dispenser is installed
with other units from the Ribbon range,
these should be fitted at 140mm centres
before you install
5 1/2" 5 1/2"
Ø1 5/16"
3"

TSL.R.010 RIBBON SOAP DISPENSER MANUAL 7
before you install
4-15/32"
6-3/4"
4-7/16"
3-9/16"
3-19/32"
3/8" MIN
1-3/8" MAX
2-23/32"
Power Supply
Default
Sensor
Range
2-3/4"
Ø1-1/4"
Ø1-11/32"
THROUGH HOLE
TUBE LENGTH
25" MAX.
70" MAX.
APPROX. 5-1/4" APPROX.
FRONT SIDE

8TSL.R.010 RIBBON SOAP DISPENSER MANUAL
how to install
1
Drill hole 1 5/16” diameter in vanity top, if
not already cut.
2
Fit anti-rotation washer from below basin

TSL.R.010 RIBBON SOAP DISPENSER MANUAL 9
3
Fit fixing nut, and secure using spanner.
4
Mark wall in desired location for pump
mounting bracket .

10 TSL.R.010 RIBBON SOAP DISPENSER MANUAL
how to install
5
Fit the pump bracket using appropriate
fixings.
6
Fit the soap foamer pump unit to the
bracket

TSL.R.010 RIBBON SOAP DISPENSER MANUAL 11
7
Connect the sensor cables from the
dispenser head to the corresponding
cables from the soap foamer pump, and
the power supply cables.
8
Connect the soap foamer pipeset to the
dispenser head, and the two inlet pipes
to 2 pipe fittings on the top of the soap
foamer unit.

12 TSL.R.010 RIBBON SOAP DISPENSER MANUAL
how to install
9
Connect the soap pick-up pie to the
bttom of the soap foamer unit, and fit
the opposite end of the pipe to the soap
reservoir.

TSL.R.010 RIBBON SOAP DISPENSER MANUAL 13
commissioning
1. Before powering on, remove the label covering the sensor.
2. Switch on the power supply at the fused spur or socket.
3. Turn on the pump by turning the Duration dial clockwise.
4. Depress and hold the ‘Prime’ button until soap is dispensed.
5. Activate the dispenser by placing your hand underneath the sensor to check
the volume of soap that is dispensed from the nozzle.
6. The volume of soap dispensed can be adjusted by turning the ‘Dispense’ dial.
Clockwise to increase the soap volume
Anticlockwise to reduce the soap volume.
IMPORTANT
The dispenser is only to be used with a compatible foam soap, with a viscosity of less
than 10cPs. It is not suitable for use with liquid or pearl soap, alcohol gels or hand
sanitisers.
1
Firstly disconnect the Ribbon Soap head
from the Power unit. Wait a minimum of 4
seconds and reconnect the power.
2
Look under the tap at the sensor near
the nozzle. You should see a flashing red
light. When you see the light position
your hand within (2”) of the tap. If you do
not see the light, repeat from
step 2.
Resetting the sensor

14 TSL.R.010 RIBBON SOAP DISPENSER MANUAL
commissioning
3
When the light stops flashing move your
hand down to the desired activation
position and hold.
4
When the light goes out the new
detection distance is set. Test the system
and repeat from step 1 until the tap works
as required.
Resetting the sensor can lead to errors in
the system with unnecessary activations
or poor sensitivity. If you are considering
altering the pre-set sensor settings, we
recommend calling The Splash Lab for
assistance (see back page).

TSL.R.010 RIBBON SOAP DISPENSER MANUAL 15
operation
+ The user is to place their hands under the sensor to activate the dispenser.
+ The user then places their hands within the detection range of the sensor to
activate the hand dryer.
+ The motor will start and soap is dispensed onto the user’s hands.
+ The motor will stop when the user’s hands are removed from the detection range.
maintenance
+ The soap dispenser should be serviced on a regular basis to ensue long service
life of the unit.
+ Isolate the unit from the power supply before any servicing or maintenance work is
carried out.
+ The dispenser should be activated at least once a day to ensure that soap does
not congeal in the pipework.

16 TSL.R.010 RIBBON SOAP DISPENSER MANUAL
cleaning
All grades of stainless steel will stain or discolour if due care and attention is not taken.
The surface must be regularly cleaned to ensure a long service life of the hand dryer.
Use a soft cloth or sponge with a mild solution of soapy water as part of the regular
washroom janitorial routine. Do not use abrasive or cream cleaners as these will
damage the surface finish.
If the hand dryer is subjected to a highly chlorinated environment eg swimming pools
or marine coastal locations, a further treatment, in addition to the regular cleaning as
described above, is recommended by the application of a household cleaning product
containing silicone.
If further information is required, contact The Splash Lab technical team for more
detailed stainless-steel care guidelines.

TSL.R.010 RIBBON SOAP DISPENSER MANUAL 17
troubleshooting
Corrective Actions for Initial Installation Failures
If the dispenser will not run
+ Ensure that there is power to the dispenser and that the PSU is connected
correctly to the pump motor.
+ Check that the sensor cables are fully connected to the corresponding cables
from the foam pump unit
If the dispenser can be heard to operate, but soap is not dispensed
+ Check that the soap pick-up pipe is fully immersed in the soap in the reservoir. If
necessary, replenish the soap in the reservoir.
+ Check that there are no leaks in the pipework, and that all connections are fully
pushed home.
If the soap dispensed from the unit is not of the desired foam consistency
+ The ratio of air to soap can be adjusted by turning the small variable resistor screw
on the internal Control Module. To access this module, release the pump unit from
the wall bracket and insert a small flat-bladed screwdriver through the small hole
on the back-plate to adjust the air / soap ratio.
If the dispenser runs all the time
+ It is likely that the sensor is detecting either an object, or reflection causing it to
operate constantly.
+ Remove the obstruction or cause of reflection
+ If this is not possible, the sensor range can be adjusted as described in ‘Resetting
the sensor’
We are always looking to improve. If these did
not solve your problem please contact us and
we will endeavour to help.
Tel: [phone]
Email: [e-mail]

18 TSL.R.010 RIBBON SOAP DISPENSER MANUAL
diagram
A
F
I
J
H
G
ADispenser head assembly
FSoap foaming chamber pipe-set
GSoap supply pipe - 10 feet
HSoap reservoir - 1 litre
JSoap foamer pump unit
KPower supply unit

TSL.R.010 RIBBON SOAP DISPENSER MANUAL 19
warranty
We believe the future is personal. With a global mindset, we challenge conventional
restroom norms via product innovation to create considered washroom solutions for
corporate and educational spaces. We use rich raw materials, cutting-edge automation
and considered washroom design to powerfully and positively influence the lives of
people. We are The Splash Lab.
Demonstrating our commitment to quality and our belief in the strength of our designs,
we can offer the following warranties.
The Splash Lab will warrant that its products will be free of manufacturing and material
defects during normal use and environmental conditions as detailed below:
Ribbon Collection 3 years’ parts & labour
If a defect is found in normal use, The Splash Lab will, at their discretion, repair, provide
a replacement part or product, or make appropriate adjustments. Damage caused by
accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning
will void the warranty.
Non-operation of the product due to environmental conditions beyond our control,
installation error, incorrect maintenance, water quality, fair wear and tear, incorrect or
inappropriate installation, misuse and abuse is not covered by the warranty.
Proof of purchase (original sales receipt) must be provided to The Splash Lab with all
warranty claims.
The above warranty is valid for goods supplied within North America.
For goods supplied outside of North America, The Splash Lab will honour the above
stated warranty periods for the parts only.
THE SPLASH LAB DISCLAIM ANY LIABILITY FOR SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES.

contact
General information
[phone]
5450 W 83rd St, Los Angeles CA90045
500 7th Ave, New York NY10018
Technical support
[e-mail]
For further contact information visit:
www.thesplashlab.com
TSL.R.010  US  REV 1-04/04/19