The Splash Lab TSL.R.020 Series Maintenance and service guide

TSL.R.020
ribbon sensor faucet
installation + maintenance

3 Safety and Warnings
4 Box Contents
5 Technical Data
7 Before You Install
8 How to Install
11 The Complete System
12 Resetting the Sensor
14 Maintenance
14 Cleaning
15 Spare Parts
15 Product Identification
16 Troubleshooting
17 Warranty
18 Contact Details
contents
2 TSL.R.020 RIBBON SENSOR FAUCET MANUAL

For more information contact:
Tel: [phone]
Email: [e-mail]
TSL.R.020 ribbon sensor
faucet
Read and save these instructions
WARNING !
To reduce the risk of fire, electric shock or injury to persons, observe the following:
+ Use this unit in the manner intended by the manufacturer. If you have questions,
contact the manufacturer
+ This equipment should be installed in a way that ensures all electrical parts are
kept dry.
+ A means of electrical isolation must be incorporated in the fixed wiring, in
accordance with the current local regulations in force.
+ Disconnect the power supply before performing any maintenance on the product
+ Children should not play with this equipment. Cleaning and maintenance shall not
be performed by children without supervision.
+ This equipment is designed to be used in commercial and public areas; it is not
intended for domestic or residential use.
+ Replace fuse only with the same type and rating of fuse.
+ Ensure wiring and cover is installed correctly before connecting to live power
supply.
+ If in doubt, consult an electrician.
TSL.R.020 RIBBON SENSOR FAUCET MANUAL 3

4TSL.R.020 RIBBON SENSOR FAUCET MANUAL
box contents
A
B
C
D
E
F
G
I
H
A Ribbon sensor faucet head
B Mains power supply
C Battery supply
D Anti-rotation plate #1
E Counter top gasket
F Anti-rotation plate #2
G Fixing nut
H Solenoid and cable
I Flow restrictor

TSL.R.020 RIBBON SENSOR FAUCET MANUAL 5
Finishes
TSL.R.020.C.ELE Bright Polished Stainless steel
TSL.R.020.CS.ELE Brushed Stainless steel
TSL .R.020.CP. ELE Brushed Copper
TSL.R.020.BK.ELE Brushed Black
TSL.R.020.BR.ELE Brushed Brass
TSL.R.020.BZ.ELE Brushed Bronze
TSL.R.020.C.BAT Bright Polished Stainless steel
TSL.R.020.CS.BAT Brushed Stainless steel
TSL.R.020.CP.BAT Brushed Copper
TSL.R.020.BK.BAT Brushed Black
TSL.R.020.BR.BAT Brushed Brass
TSL.R.020.BZ.BAT Brushed Bronze
Material (body) AISI304 Stainless steel
Operating pressure 7.5 - 145psi dynamic pressure
Flow rate 0.5GPM
(Other flow rates available on request)
Water supply Premixed through thermostatic
mixing valve (supplied by others)
Weight 2lb 3oz
Power supply - Mains Input 100 – 240V - 50-60Hz / 1.5A
Output 6V DC, 1A, 6W max
Low voltage connector - two-pin waterproof plug
Power supply – Battery 6V Type CR-P2 lithium
Power supply – IP rating IP55
Sensor range – Preset 5”
Sensor range – Minimum 2” +/-20%
Sensor range – Maximum 16” +/-20%
Comfort delay 2 seconds
Security time 30 seconds
Maximum water temp 122°F
Warranty 3 years parts and 1 year parts and labour,
from date of purchase
technical data

6 TSL.R.020 RIBBON SENSOR FAUCET MANUAL
technical data
FRONT SIDE
4-31/32"
7-5/16"
5-21/32"
4-17/32"
3-19/32"
Ø
1-1/4"
3/8" MIN
1-3/8" MAX
2-23/32"
2-1/8"
1/2" BSP
MAX Length
11-13/16"
Battery
Power Supply
6"
Default
Sens or
Range
4-3/4"
Ø
1-11/32"
Through Hole
Mains
Power Supply

TSL.R.020 RIBBON SENSOR FAUCET MANUAL 7
Power Supply
The Ribbon tap system is provided with the means for either battery or mains power
supplies.
North American mains systems are fitted with a NEMA 1-15 plug suitable for 120V
supply. European systems are provided with WAGO connectors to accept 2 core
power cables from 240V mains supply. If the WAGO connectors are not used, it is
recommended that the cable ends are remade as not all mains connection terminals
will accept soldered cables.
Changing the Battery
Battery operated systems utilise a CR-P2 6V battery. If this needs changing, simply
unscrew and remove the holder cover and replace the battery (ensuring the correct
polarity). Ax the cover and tighten the screws; making sure the cable is fed through
the purpose made grooves in the holder.
Flow Rates
Different flow rates may need to be achieved. The Splash Lab offer a number of
flow regulators which can be used in conjunction with the Ribbon Tap system (see
installation guide or contact The Splash Lab for more information).
Water Temperature
The Ribbon Tap System does not come equipped with temperature control. Premixed
water must therefore be supplied separately.
Sinks
Use of a The Splash Lab sink is recommended when used in conjunction with any of
the The Splash Lab Ribbon taps.
When using other sinks, ensure that holes and appropriate mounting points are created
in accordance with the diagram below.
before you install

8 TSL.R.020 RIBBON SENSOR FAUCET MANUAL
1
Ensure internal anti-rotation ring (D) and
the gasket (E) are fitted into the recesses
in the Ribbon sensor tap head (A). These
should be shipped preinstalled.
*Ensure that the mains water supply has
been deactivated at or before point of
install prior to fitting.
2
Position tap on sink deck through a
Ø 1 1/4” hole and ensure the tap is angled
pointing in the required direction.
*Remove reflective clothing during
installation
how to install

TSL.R.020 RIBBON SENSOR FAUCET MANUAL 9
3
This tap can be fitted to a variety of sink
types:
The Splash Lab Approved Sink
a. When using an approved The Splash
Lab Ribbon sink, there will be a recess
available for the under-sink anti-
rotation plate (F). No fixings are
required at this stage.
Alternative solid-surface Sink
b. When using another solid-surface
sink, micro squirrel fixings will need to
be fitted prior to install. The under-
sink anti-rotation plate (F) can be
secured in place with 2x M4/M5
fixings.
The Splash Lab Approved Sink
c. Other scenarios will require a sot of
timber or MDF (I) to be fitted under
the sink. The under-sink anti-rotation
plate (F) can be secured in place with
2x no.10 screws.

10 TSL.R.020 RIBBON SENSOR FAUCET MANUAL
how to install
4
Attach the Ribbon fixing nut (G) with
the flat surface towards the sink. We
recommend tightening to 15-20 Nm,
however this is subject to the sink
material and install situation.
5
Fit the end of the flexi-hose onto the
outlet of the solenoid, ensuring that the
flow restrictor is in place, between the
fixing nut and the solenoid valve.
6
Connect the solenoid inlet to the mains
water supply using a flexi-hose only (not
supplied)
7
Before powering on the system, remove
the label covering the sensor at the front
of the tap (left).
8
Attach the female sensor cable from the
main unit to either the battery pack (C) or
mains power supply (B) as required.

TSL.R.020 RIBBON SENSOR FAUCET MANUAL 11
the complete system
Water Aerator
Mains Water
Supply Flexi-Hose
110-240 Volt
Mains Supply
A
B
C
H
I
A Ribbon sensor faucet head
BMains power supply
CBattery supply
HSolenoid and cable
IFlow restrictor

12 TSL.R.020 RIBBON SENSOR FAUCET MANUAL
resetting the sensor
1
Firstly disconnect the Ribbon Tap head
from the Power unit. Wait a minimum of 4
seconds and reconnect the power.
2
Look under the tap at the sensor near
the nozzle. You should see a flashing red
light. When you see the light position
your hand within 2” of the tap. If you do
not see the light, repeat from step 1.

TSL.R.020 RIBBON SENSOR FAUCET MANUAL 13
3
When the light stops flashing move your
hand down to the desired activation
position and hold.
4
When the light goes out the new
detection distance is set. Test the system
and repeat from step 1 until the tap works
as required.
*Remove reflective clothing during
installation

14 TSL.R.020 RIBBON SENSOR FAUCET MANUAL
cleaning
External parts should be cleaned with a soft cloth and a mild solution of soapy water as
part of the regular cleaning regime. Do not use acidic, abrasive or cream cleaners as
these will damage the surface finish.
maintenance
Some of the components in the Ribbon system are liable to fail over time and may need
maintenance and replacing. The Ribbon system has been developed to accommodate
for this maintenance yet all work should be done by a trained member of an approved
maintenance team. For more information, contact The Splash Lab.

TSL.R.020 RIBBON SENSOR FAUCET MANUAL 15
spare parts
If a situation arises where you require replacement components outside of a
maintenance contract, there may be provision to obtain spare parts. Providing
the components are under warranty and the parts have become non-functioning
during normal use within their assumed usable life, they may be replaced. Should a
replacement mains power supply be required it is imperative that an identical type is
used. Contact The Splash Lab for further information.
product identification
A unique product identification code can be found on the product tag attached to the
water hose.

16 TSL.R.020 RIBBON SENSOR FAUCET MANUAL
Corrective Actions for Initial Installation Failures
Water does not flow / Cannot hear valve open
troubleshooting
We are always looking to improve. If these steps
did not solve your problem please contact us
and we will endeavour to help.
Tel: [phone]
Email: [email protected]
+There is no power to valve or sensor
+Check that cables are connected
+Check that transformer is operating and supplying 6 volts
+Replace battery on battery powered versions
+Sensor range is incorrect
+Adjust sensor settings (see page 10 and 11, or contact The Splash Lab to purchase
remote controller
Water does not flow / Valve can be heard to open
+Water supply is blocked to valve
+Check and clean filter on solenoid valve
+Check water supply for any blockages or restrictions
+Water pressure is too low
+Check pressure of water supply
Water does not flow / Sensor light is flashing all the
+Sensor light is flashing all the time Supply voltage has dropped below 5.4V
+Check power supply and if necessary replace battery or transformer

TSL.R.020 RIBBON SENSOR FAUCET MANUAL 17
warranty
We believe the future is personal. With a global mindset, we challenge conventional
restroom norms via product innovation to create considered washroom solutions for
corporate and educational spaces. We use rich raw materials, cutting-edge automation
and considered washroom design to powerfully and positively influence the lives of
people. We are The Splash Lab.
Demonstrating our commitment to quality and our belief in the strength of our designs,
we can offer the following warranties.
The Splash Lab will warrant that its products will be free of manufacturing and material
defects during normal use and environmental conditions as detailed below:
Sensor taps 1 year parts & labour + 2 years’ parts
If a defect is found in normal use, The Splash Lab will, at their discretion, repair, provide
a replacement part or product, or make appropriate adjustments. Damage caused by
accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning
will void the warranty.
Non-operation of the product due to environmental conditions beyond our control,
installation error, incorrect maintenance, water quality, fair wear and tear, incorrect or
inappropriate installation, misuse and abuse is not covered by the warranty.
Proof of purchase (original sales receipt) must be provided to The Splash Lab with all
warranty claims.
The above warranty is valid for goods supplied within North America.
For goods supplied outside of North America, The Splash Lab will honour the above
stated warranty periods for the parts only.
THE SPLASH LAB DISCLAIM ANY LIABILITY FOR SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES.

18 TSL.R.020 RIBBON SENSOR FAUCET MANUAL
contact
General information
[phone]
5450 W 83rd St, Los Angeles CA90045
500 7th Ave, New York NY10018
Technical support
[e-mail]
For further contact information visit:
www.thesplashlab.com

TSL.R.020 RIBBON SENSOR FAUCET MANUAL 19

TSL.R.020• (US) • REV -/0/1