The Splash Lab TSL.R.020 Series Maintenance and service guide

TSL R 020. .
ribbon sensor faucet
installation + maintenance

contents
3 Safety and Warnings
4 Box Contents
5 Technical Data
6 BeforeYouInstall
8 HowtoInstall
11 The Complete System
12 Resetting the Sensor
14 Maintenance
14 Cleaning
15 Spare Parts
15
16
Product ldentification
Troubleshooting
17 Warranty
BackCover ContactDetails
2 + TSL.R.020 RIBBON SENSOR FAUCET MANUAL

To reduce the risk of fire, electric shock or injury to persons, observe the following:
faucet
Read and save these instructions
WARNING !
+ Use this unit only in the manner intended by the manufacturer. If you have questions,
contactthemanufacturer.
+ This equipment should be installed in a way that ensures all electrical parts are
keptdry.
+ A means of electrical isolation must be incorporated in the fixed wiring, in
accordancewiththecurrentlocalregulationsinforce.
+ Disconnect the power supply before performing any maintenance on the product.
+ Children should not play with this equipment. Cleaning and maintenance shall not
beperformedbychildrenwithoutsupervision.
+ This equipment is designed to be used in commercial and public areas; it is not
intendedfordomesticorresidentialuse.
+ Replace fuse only with the same type and rating of fuse.
+ Ensure wiring and cover is installed correctly before connecting to live power
supply.
+ If in doubt, consult an electrician.
TSL.R.020 RIBBON SENSOR FAUCET MANUAL + 3
General information
310 410 5008
Technical support
[e-mail]
For further contact information visit:
www.thesplashlabusa.com
Warehouse + Offices:
20809 Higgins Court, Torrance CA 90501
Showroom:
8745 Washington Boulevard, Studio D, Culver City CA 90232
TSL.R.020 ribbon sensor
+ Not to be installed above such surfaces as china or chrome drain covers.
supply.

boxcontents
Ribbon sensor faucet head
B Mains power supply
C Solenoid valve
D Anti-rotation plate #1
E Counter top gasket
F Anti-rotation plate #2
G Fixing nut
H Flow restrictor
I Flex hose - 300mm
A
AB
C
D
E
F
G
H
I
4 + TSL.R.020 RIBBON SENSOR FAUCET MANUAL

Material (body) AISI304 Stainless steel
Operating pressure 7 - 87 psi dynamic pressure
Flow rate 0.5 GPM
(Other flow rates available upon request)
Weight 2lb 3oz
Power supply - Mains Input 100-240V ac; 50/60Hz
Output 6V DC, 0.5A, 3W max
Sensor range - Preset
Sensor range - Minimum
Sensor range - Miximum
5"
3"+/-20%
5.9"+/-20%
Comfort delay 2 seconds
Security time 60 seconds
technical data
Finishes TSL.R.020.C.ELE.H Bright Polished
TSL.R.020.CS.ELE.H Brushed Stainless
TSL.R.020.CP.ELE.H Brushed Copper
TSL.R.020.BK.ELE.H Brushed Black
TSL.R.020.BR.ELE.H Brushed Brass
TSL.R.020 RIBBON SENSOR FAUCET MANUAL + 5
ApprovalsASME A112.18.1, CSA B125.1, NSF/ANSI/CAN 61,
WRAS, RoHS, ADA
Warranty1 year parts and labor
To flush 20 seconds after 24 hours of no usage

before you install
SIDEFRONT
2-1/8"
Through Hole
Ø 1-11/32"
Ø 1-1/4" 
2-23/32"
1/2" NPT
Default
Sensor
Range
4-3/4"
7-5/16"
5-15/16"
4-5/8"
5-11/16"3-19/32"
3/8" MIN
1-3/8"MAX
MAX Length
3-1/8"
6 + TSL.R.020 RIBBON SENSOR FAUCET MANUAL
35-7/16"
35-7/16"
18-7/8"

before you install
Flow Rates
Dif ferent flow rates may need to be achieved. The Splash Lab of fers a number of
flow regulators which can be used in conjunction with the Ribbon Tap system (see
installation guide or contact The Splash Lab for more information).
Water Temperature
The Ribbon Tap System does not come equipped with temperature control. Premixed
water must therefore be supplied separately.
Sinks
Use of a The Splash Lab sink is recommended when used in conjunction with any of
the The Splash Lab Ribbon fixtures.
When using other sinks, ensure that holes and appropriate mounting points are created
in accordance with the diagram below.
TSL.R.020 RIBBON SENSOR FAUCET MANUAL + 7
6"8"
2"
Back wall
Fixture insert
Washbasin
Top view
Ø"
1-3/8
Soap Faucet Dryer
Spacing
If the Ribbon Faucet is installed with other units from the Ribbon Range, it should be
installed in the center with the Soap Dispenser installed at 6" to the left and the
Hand Dryer installed at 8" to the right.

how to install
1 2
Position in sink deck through a faucet
1 1/4" hole and ensure the tap is angledØ
pointing in the required direction.
*Remove reflective clothing during
installation.
Ensure internal anti-rotation ring (D) and
the gasket (E) are fitted into the recesses
in the Ribbon (A). Thesefaucet
should be shipped preinstalled.
*Ensure that the mains water supply has
been deactivated at or before point of
install prior to fitting.
8 + TSL.R.020 RIBBON SENSOR FAUCET MANUAL

3
This tap can be fitted to a variety of sink
types:
The Splash Lab Approved Sink
a. When using an approved The Splash
Lab Ribbon sink, there will be a recess
available for the under-sink anti-
rotation plate (F). No fixings are
required at this stage.
Alternative Solid-surface Sink
c. When using another solid-surface
sink, micro squirrel fixings will need to
be fitted prior to install. The under-
sink anti-rotation plate (F) can be
secured in place with 2x M4/M5
fixings.
b. Other scenarios will require a sof fit of
timber or MDF (I) to be fitted under
the sink. The under-sink anti-rotation
plate (F) can be secured in place with
2x no.10 screws.
TSL.R.020 RIBBON SENSOR FAUCET MANUAL + 9

4
Attach the Ribbon fixing nut (G) with
the flat surface towards the sink. We
recommend tightening to 15-20 Nm,
however this is subject to the sink
material and install situation.
5
Fit the end of the flexi-hose onto the
outlet of the solenoid, ensuring that the
flow restrictor is in place, between the
fixing nut and the solenoid valve.
6
Connect the solenoid inlet to the mains
water supply using a flexi-hose only (not
supplied).
7
Before powering on the system, remove
the label covering the sensor at the front
of the tap (left).
8
Attach the female sensor cable from the
main unit to either the mains power supply
(B) as required.
how to install
10 + TSL.R.020 RIBBON SENSOR FAUCET MANUAL

Water Aerator
A Ribbon sensor faucet head
B Mains power supply
C Solenoid and cable
H Flow restrictor
the complete system
A
C
B
H
TSL.R.020 RIBBON SENSOR FAUCET MANUAL + 11

resetting the sensor
1 2
After connecting to power, immediately
place your hand at about 2” below the
sensor on the tap head and keep it there
for 3 seconds.
First disconnect the Ribbon Tap head
from the Power unit. Wait a minimum of
4 seconds and reconnect the power.
12 + TSL.R.020 RIBBON SENSOR FAUCET MANUAL
solenoid cable
(Brown & Orange wire)
adapter cable
(Black & Red wire)

3 4
At the end of 3 seconds, move your hand
back to the original 2” position from the
sensor and keep at the position for 3
seconds to complete setting up the
desired sensor range.
*Remove reflective clothing during
installation.
At the end of the 3 seconds, move
your hand away from the senor and
down towards the wash basin to set
the desired sensor range (max. 5.9”)
and keep your hand at the desired
position for 3 seconds.
TSL.R.020 RIBBON SENSOR FAUCET MANUAL + 13
max. 5.9"

Some of the components in the Ribbon system are liable to fail over time and may need
maintenance and replacing. The Ribbon system has been developed to accommodate
for this maintenance, yet all work should be done by a trained member of an approved
maintenance team. For more information, contact The Splash Lab.
maintenance
All grades of stainless steel will stain or discolor if due care and attention is not
taken. The surface must be regularly cleaned to ensure a long service life of the
sensor faucet.
Use a soft cloth or sponge with a mild solution of soapy water as part of the regular
washroom janitorial routine. Do not use abrasive or cream cleaners as these will
damage the surface finish.
If the sensor faucet is subjected to a highly chlorinated environment e.g. swimming
pools or marine coastal locations, a further treatment, in addition to the regular
cleaning as described above, is recommended to use a household cleaning product
containing silicone.
If further information is required, contact The Splash Lab Team for more detailed
stainless-steel care guidelines. 
cleaning
+
+
+
+
14 + TSL.R.020 RIBBON SENSOR FAUCET MANUAL

If a situation arises where you require replacement components outside of a
maintenance contract, there may be provision to obtain spare parts. Providing
the components are under warranty and the parts have become non-functioning
during normal use within their assumed usable life, they may be replaced. Should a
replacement mains power supply be required it is imperative that an identical type is
used. Contact The Splash Lab for further information. 
product identification
A unique product identification code can be found on the product tag attached to the
water hose.
spare parts
TSL.R.020 RIBBON SENSOR FAUCET MANUAL + 15

Corrective Actions for Initial Installation Failures
Water does not flow / Cannot hear valve open
+ There is no power to valve or sensor
+ Check that cables are connected
+ Check that transformer is operating and supplying 6 volts
+ Sensor range is incorrect
+ Adjust sensor setting (see pages 12 and 13)
Water does not flow / Valve can be heard to open
+ Water supply is blocked to valve
+ Check and clean filter on solenoid valve
+ Check water supply for any blockages or restrictions
+ Water pressure is too low
+ Check pressure of water supply
Water does not flow / Sensor light is flashing all the time
+ Supply voltage has dropped below 5.4V
+ Check power supply and if necessary replace transformer
troubleshooting
We are always looking to improve. If these steps
did not solve your problem please contact us
and we will endeavor to help.
Tel: [phone]
Email: [e-mail]
16 + TSL.R.020 RIBBON SENSOR FAUCET MANUAL

We believe the future is personal. With a global mindset, we challenge conventional
restroomnormsviaproductinnovationtocreateconsideredrestroomsolutionsfor
corporateandeducationalspaces.Weuserichrawmaterials,cutting-edgeautomation
andconsideredrestroomdesigntopowerfullyandpositivelyinfluencethelivesof
people.WeareTheSplashLab.
Demonstratingourcommitmenttoqualityandourbeliefinthestrengthofourdesigns,
wecanof ferthefollowingwarranties.
The Splash Lab will warrant that its products will be free of manufacturing and material
defectsduringnormaluseandenvironmentalconditionsasdetailedbelow:
Sensor taps 1 year parts
If a defect is found in normal use, The Splash Lab will, at their discretion, repair, provide
areplacementpartorproduct, ormakeappropriateadjustments.Damagecausedby
accident,misuse,orabuseisnotcoveredbythiswarranty.Impropercareandcleaning
willvoidthewarranty.
Non-operation of the product due to environmental conditions beyond our control,
installationerror,incorrectmaintenance,waterquality,fairwearandtear,incorrector
inappropriateinstallation,misuseandabuseisnotcoveredbythewarranty.
Proofofpurchase(originalsalesreceipt)mustbeprovidedtoTheSplashLabwithall
warrantyclaims.
The above warranty is valid for goods supplied within North America.
ForgoodssuppliedoutsideofNorthAmerica,TheSplashLabwillhonortheabove
statedwarrantyperiodsforthepartsonly.
THESPLASHLABDISCLAIMANYLIABILITYFORSPECIAL,INCIDENTALOR
CONSEQUENTIALDAMAGES.
warranty
TSL.R.020 RIBBON SENSOR FAUCET MANUAL + 17

TSL.R.020 (US) REV 6-16/06/21• •
contact
General information
310 410 5008
Technical support
[e-mail]
For further contact information visit:
www.thesplashlabusa.com
Warehouse + Offices:
20809 Higgins Court, Torrance CA 90501
Showroom:
8745 Washington Boulevard, Studio D, Culver City CA 90232