Thermo Scientific HAAKE Viscotester iQ User manual

006-3808 Version 3.0 July 2022
Thermo Scientific
HAAKE Viscotester iQ
Instruction Manual

© 2013 - 2022 Thermo Fisher Scientific Inc. All rights reserved.
Author: Jint Nijman
Thermo Fisher Scientific Inc. provides this document to its customers with a product purchase to use in the
product operation. This document is copyright protected and any reproduction of the whole or any part of this
document is strictly prohibited, except with the written authorization of Thermo Fisher Scientific Inc.
The contents of this document are subject to change without notice. All technical information in this
document is for reference purposes only. System configurations and specifications in this document supersede
all previous information received by the purchaser.
Thermo Fisher Scientific Inc. makes no representations that this document is complete, accurate or error-
free and assumes no responsibility and will not be liable for any errors, omissions, damage or loss that
might result from any use of this document, even if the information in the document is followed
properly.
This document is not part of any sales contract between Thermo Fisher Scientific Inc. and a purchaser. This
document shall in no way govern or modify any Terms and Conditions of Sale, which Terms and Conditions of
Sale shall govern all conflicting information between the two documents.
Release history:
For Research Use Only. Not for use in diagnostic procedures.

Thermo Scientific HAAKE Viscotester iQ, Instruction Manual iii
C
Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii
Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Safety and special notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Safety Notes and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
Contacting us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
International Helpdesk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Technical and Sales Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Application Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xviii
Software and Firmware downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xix
Quality assurance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xix
Warranty and service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xix
Chapter 1 Instrument Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Chapter 2 Functional Elements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Instrument base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Instrument head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Touchscreen panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Drive motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Measuring geometry quick coupling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connector sockets and controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Heat exchanger iQ. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 3 Installation Requirements / Ambient Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Space Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Mains supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Compressed air supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Air filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Plant or shop air supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Air compressors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Ambient conditions according to EN 61010 . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Computer system (PC) requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
For HAAKE RheoApp software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
For HAAKE RheoWin software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Contents

Contents
iv HAAKE Viscotester iQ, Instruction Manual Thermo Scientific
Chapter 4 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Unpacking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Transportation damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Contents of the delivery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
HAAKE Viscotester iQ. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Setting up the rheometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
HAAKE Viscotester iQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Moving the rheometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Installing a temperature module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing a TM-PE-C or TM-PE-P temperature module. . . . . . . . . . . . . . . . 19
Installing the heat exchanger iQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Mounting/dismounting a TM-PE-C or TM-PE-P temperature module . . . . 21
Installing a TM-LI-Cxx or TM-LI-P temperature module . . . . . . . . . . . . . . . 24
Mounting/dismounting a TM-LI-Cxx or TM-LI-P temperature module. . . . 25
HAAKE Viscotester iQ RheoApp software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
HAAKE RheoWin software installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Chapter 5 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Switching on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Automatic temperature module detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Mounting/dismounting a measuring geometry . . . . . . . . . . . . . . . . . . . . . . . . . 29
Mounting/dismounting a rotor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Mounting/dismounting a cup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Mounting/dismounting a lower plate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Lower plate on a TM-xx-C temperature module. . . . . . . . . . . . . . . . . . . . . 31
Lower plate on a TM-xx-P temperature module . . . . . . . . . . . . . . . . . . . . . 32
Lift control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Coaxial cylinder geometries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Parallel plate and cone and plate geometries. . . . . . . . . . . . . . . . . . . . . . . . . . 34
Calipers for parallel plate geometries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Calipers for cone and plate geometries . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Gap setting tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Setting the gap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Vane geometries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Touchscreen user interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Main menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Job control menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Running a Job measurement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Manual control menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Running a manual control measurement . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Sample menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Chapter 6 Temperature Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Overview of the TM-xx-x modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Temperature module TM-PE-C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Working principle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Contents
Thermo Scientific HAAKE Viscotester iQ, Instruction Manual v
Temperature module TM-PE-P. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Working principle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Temperature modules TM-LI-C32, TM-LI-C48, TM-LI-P . . . . . . . . . . . . . . . 51
Working principle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Hoods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
POM hood for TMP80 EasyClean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
PEEK hood . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Appendix A Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
HAAKE Viscotester iQ rheometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Drive motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Dimensions, power consumption. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Main instrument . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Power supply unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Temperature modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Appendix B Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Temperature modules and hoods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
TM-PE-C temperature module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
TM-PE-P temperature module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
TM-LI-Cxx and TM-LI-P temperature modules . . . . . . . . . . . . . . . . . . . . . . 62
Temperature offset calibration tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Hoods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Measuring geometries and measuring accessories . . . . . . . . . . . . . . . . . . . . . . . . 64
Software and network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Miscellaneous accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Cooling liquid additive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Appendix C Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Cleaning the instrument . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Cleaning a rotor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Servicing the air filter (VT iQ Air only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

WEEE Compliance
This product is required to comply with the European Union’s Waste Electrical & Electronic
Equipment (WEEE) Directive 2012/19/EU. It is marked with the following symbol:
Thermo Fisher Scientific has contracted with one or more recycling or disposal companies in each
European Union (EU) Member State, and these companies should dispose of or recycle this product.
See the www.thermoscientific.com WEEE web-page for further information on Thermo Fisher
Scientific’s compliance with these Directives and the recyclers in your country.
WEEE Konformität
Dieses Produkt muss die EU Waste Electrical & Electronic Equipment (WEEE) Richtlinie 2012/19/
EU erfüllen. Das Produkt ist durch folgendes Symbol gekennzeichnet:
Thermo Fisher Scientific hat Vereinbarungen mit Verwertungs-/Entsorgungsfirmen in allen EU-
Mitgliedsstaaten getroffen, damit dieses Produkt durch diese Firmen wiederverwertet oder entsorgt
werden kann. Mehr Information über die Einhaltung dieser Anweisungen durch Thermo Fisher
Scientific, über die Verwerter, und weitere Hinweise, die nützlich sind, um die Produkte zu
identifizieren, die unter diese RoHS Anweisung fallen, finden sie unter www.thermoscientific.com.
Conformité DEEE
Ce produit doit être conforme à la directive européenne (2012/19/EC) des Déchets d'Equipements
Electriques et Electroniques (DEEE). Il est marqué par le symbole suivant:
Thermo Fisher Scientific s'est associé avec une ou plusieurs compagnies de recyclage dans chaque état
membre de l’union européenne et ce produit devrait être collecté ou recyclé par celles-ci. Davantage
d'informations sur la conformité de Thermo Fisher Scientific à ces directives, les recycleurs dans votre
pays et les informations sur les produits Thermo Fisher Scientific qui peuvent aider la détection des
substances sujettes à la directive RoHS sont disponibles sur www.thermoscientific.com.

Thermo Scientific HAAKE Viscotester iQ, Instruction Manual xiii
P
Preface
This manual describes how to install and operate the HAAKE Viscotester iQ and how to mount and
dismount the various temperature modules and other accessories.
For a detailed description of how to operate the touch screen user interface, the optional RheoApp
software and the specific parts of the RheoWin software, see the HAAKE Viscotester iQ Reference
Manual, which also gives an overview over the properties of the standard measuring geometries.
Related documentation
In addition to this manual, Thermo Fisher Scientific provides the following documents for use with the
HAAKE Viscotester iQ:
• HAAKE Viscotester iQ Instruction Manual, Addendum for Lab Stand.
• HAAKE Viscotester iQ Instruction Manual, Addendum for Pressure Cell Stand.
• HAAKE Viscotester iQ Instruction Manual, Addendum for Instrument Head Only.
• HAAKE Viscotester iQ Reference Manual.
• HAAKE RheoWin Installation and 21 CFR Part 11 Configuration User Guide.
• HAAKE RheoWin Instruction Manual.
All manuals are available (in PDF format) on the HAAKE Viscotester iQ RheoApp USB flash drive,
which is part of the delivery of any HAAKE Viscotester iQ and Viscotester iQ Air rheometer.
Safety and special notices
Make sure that you follow the cautions and special notices presented in this manual. Cautions and
special notices appear in boxes; those concerning safety or possible damage also have corresponding
caution symbols.
This manual uses the following types of cautions and special notices.
Note In this manual the name HAAKE Viscotester iQ is used to describe both the HAAKE
Viscotester iQ (with ball-bearing drive motor) and the HAAKE Viscotester iQ Air (with air-bearing
drive motor) unless stated differently.

Preface
xiv HAAKE Viscotester iQ, Instruction Manual Thermo Scientific
The HAAKE Viscotester iQ instruction manual contains the following caution-specific symbols
(Table 1).
CAUTION Highlights hazards to humans, property, or the environment. Each CAUTION notice is
accompanied by an appropriate CAUTION symbol.
IMPORTANT Highlights information necessary to prevent damage to software, loss of data, or
invalid test results; or may contain information that is critical for optimal performance of the
system.
Note Highlights information of general interest.
Table 1. Caution-specific symbols and their meanings
Symbol Meaning
Hot surface: Before touching any TM-xx-x module allow heated
components to cool.
Pinch point: Keep hands away from the specified areas.
Risk of eye injury: Eye injury could occur from splattered chemicals or
airborne particles. Wear safety glasses when handling chemicals or
servicing the instrument.
Risk of hand injury: Wear protecting gloves when handling chemicals,
when handling hot substances and when handling hot instrument
parts.

Preface
Thermo Scientific HAAKE Viscotester iQ, Instruction Manual xv
Safety Notes and Warnings
The HAAKE Viscotester iQ corresponds to the relevant safety regulations. However you are solely
responsible for the correct handling and proper usage of the instrument.
CAUTION
• The instrument must be operated in such a way that it will not endanger anyone.
• The instrument may not be operated if there are any doubts regarding safe operation because of
its outer appearance (e.g. damages).
• In case of unforeseen occurrence or an accident the instrument must be put out of service
immediately by switching it off using the operation switch and pulling the mains plug of the
power supply.
• A safe operation of the instrument cannot be guaranteed if the user does not comply with this
instruction manual.
• Ensure that this instruction manual is made readily available to every operator.
• This instrument is registered for one-man operation.
• The operator must have an uninterrupted view of the instrument and its surroundings.
• The rheometer must be fully visible from the PC control stand.
• This unit and all of its accessories must only be used for the applications it was designed for.
CAUTION The HAAKE Viscotester iQ is designed for use with a rotor. All existing safety devices
are based on the correct installation of the rotor. In case the lift is used without a rotor installed,
injuries may occur when reaching in the lift area.
CAUTION
• Make sure that the instrument has been switched off before you connect or disconnect the
cables. This is to avoid electrostatic charging resulting in a defect of the electronic circuit
boards.
• To disconnect the instrument from the mains, first switch the instrument off, then unplug the
power supplies mains cable from the wall socket.
• Do not operate the instrument with wet or oily hands.
• Do not immerse the instrument in water or expose it to spray water.
• Do not bend connection and/or mains cable, do not subject cables to stress or high
temperatures (higher than 70 °C).
• Check all cables visually at regular intervals.
• Do not operate the instrument with damaged cables.
• Only operate the instrument using the power supply which was part of the original delivery
(power supply type GS220A24-R7B or GST220A24-R7B).

Preface
xvi HAAKE Viscotester iQ, Instruction Manual Thermo Scientific
CAUTION
• Repairs, alterations or any work involving opening up the instrument should only be carried
out by specialized personnel. Considerable damage can be caused by incorrect repair work. The
Thermo Fisher Scientific-service department is at your disposal for any repairs you may require.
• After a repair the instruments safety must be inspected thoroughly by qualified personnel.
• Have the instrument serviced by specialists at regular intervals.
• The pressure of the air supply for the HAAKE Viscotester iQ Air must not exceed 3 bar. A
higher pressure will damage the air bearing permanently.
CAUTION
• Depending on the temperature module used, temperatures from -20 °C up to 180 °C may be
reached. This can result in parts of the Viscotester iQ cooling down to or heating up to such an
extent, that even when taking the cooling and insulation into account, serious burns can result
if they come into contact with the skin.
• Thermo Fisher Scientific recommends shielding the HAAKE Viscotester iQ when operating at
very low or high temperatures and handling it only with high or low temperature proof gloves
and safety glasses.
CAUTION
• Do not clean the instrument using solvents (fire danger!), a damp cloth applied with a
household cleaning substance is often sufficient.
• Consult Thermo Fisher Scientific or your local if there is any doubt about the compatibility of
decontamination or cleaning agents.
CAUTION
• The HAAKE Viscotester iQ is designed for the determination of the rheological behavior of
fluid and semi-solid materials. These materials must not be measured with the HAAKE
Viscotester iQ in case the operator (or other people) can be injured or the device can be
damaged. Especially explosive, combustible and toxic materials must not be measured with the
HAAKE Viscostester iQ.
• Suitable personal protective gear, consisting of lab coat, protective eye wear and safety gloves,
must be worn at all times when working with the instrument.
• At higher angular velocities of the rotor sample material may be thrown out of the gap due to
centrifugal forces. Wearing personal protective gear, see above, is recommended.

Preface
Thermo Scientific HAAKE Viscotester iQ, Instruction Manual xvii
Contacting us
Please always first address any questions to the local Thermo Fisher Scientific office or the general
agent or partner company who delivered your instrument.
International Helpdesk
You can also contact our international helpdesk directly. In that case we kindly ask you to use the
contact form to which a link is provided below.
To contact the international helpdesk
Technical and Sales Support
To contact Technical Support or Sales, Germany and International
To contact Technical Support or Sales, USA/Canada
To contact Technical Support or Sales, UK
Contact form https://tfs-3.secure.force.com/materialcharacterization/
Company Thermo Electron (Karlsruhe) GmbH
Part of Thermo Fisher Scientific
Adress Dieselstrasse 4
76227 Karlsruhe, Germany
Phone [phone]
Fax [phone]
E-mail [e-mail]
Internet https://www.thermofisher.com/materialcharacterization
Company Thermo Fisher Scientific
Adress 2 Radcliff Road
Tewksbury, MA 01876, USA
Phone [phone]
Fax [phone]
E-mail [e-mail]
Company Thermo Fisher Scientific
Adress Stafford House, Boundary Way
Hemel Hempstead, HP2 7GE

Preface
xviii HAAKE Viscotester iQ, Instruction Manual Thermo Scientific
To contact Technical Support or Sales, China
To contact Technical Support or Sales, Japan
To contact Technical Support or Sales, India
Application Support
For questions regarding your rheological application please use the following e-mail address to contact
our application specialists. Do not use this e-mail address for any other questions.
To contact Application Support, Germany and International
Phone [phone]
Fax [phone]
E-mail [e-mail]
Company Thermo Fisher Scientific
Adress Building 6, No. 27
XinJinqiao Rd., Shanghai 201206
Phone [phone]
Fax [phone]
E-mail [e-mail]
Company Thermo Fisher Scientific
Adress C-2F, 3-9, Moriya-cho, Kanagwa-KU
Yokohama, 221-022
Phone [phone]
Fax [phone]
E-mail [e-mail]
Company Thermo Fisher Scientific
Adress 403-404, Delphi-B Wing, Hiranandani Business Park
Powai, Andheri (E), Mumbai - 400076
Phone [phone]
Fax [phone]
E-mail [e-mail]
E-mail [e-mail]

Preface
Thermo Scientific HAAKE Viscotester iQ, Instruction Manual xix
Software and Firmware downloads
The latest HAAKE RheoWin software version and firmware versions for all HAAKE rheometers and
viscometers are available as downloads from our dedicated web-site.
To download software and firmware
Quality assurance
Dear customer, Thermo Fisher Scientific Karlsruhe has implemented a Quality Management System
certified according to ISO 9001 ff. This guarantees the presence of organizational structures which are
necessary to ensure that our products are developed, manufactured and managed according to our
customers expectations. Internal and external audits are carried out on a regular basis to ensure that our
QMS is fully functional. We also check our products during the manufacturing process to certify that
they are produced according to the specifications as well as to monitor correct functioning and to
confirm that they are safe. The results are recorded for future reference.
The “Final Test” label on the product is a sign that this instrument has fulfilled all requirements at the
time of final manufacturing.
Please inform us if, despite our precautionary measures, you should find any product defects. You can
thus help us to avoid such faults in future.
Warranty and service
For the warranty and any potential additional warranty, the user must ensure that the device is serviced
by a Thermo Fisher Scientific approved service engineer at the following intervals:
The maintenance is required after approx. 2000 operating hours, at the latest, however, twelve months
after the initial operation or the last maintenance, respectively.
Two thousand operating hours are achieved:
• At an operating period of eight hours daily (five days a week) about once a year.
• At an operating period of more than eight to sixteen hours daily about every six months.
• At an operating period of more than sixteen hours daily about every three months.
We recommend to have the maintenance carried out by Thermo Fisher Scientific or by staff authorised
by Thermo Fisher Scientific as special knowledge and tools are required.
The maintenance and calibration work carried out has to be recorded by certificates in conformity with
ISO 9001 ff.
Internet www.rheowin.com