THOMSON TWG870 User manual

User manual
SATELLITE TELECOM
CABLE TERRESTRIAL
TWG870 - Wireless Voice Gateway

Illustrations contained in this document are for representation only.
iii
CAUTION
Disconnect power before
servicing.
This device is intended for
indoor operation only.
Telephone jacks Line 1 and
Line 2 must not be connected
to outside wiring.
CAUTION
To ensure reliable operation and to prevent overheating,
provide adequate ventilation for this modem and keep it
away from heat sources. Do not locate near heat registers
or other heat-producing equipment. Provide for free air
flow around the Wireless Voice Gateway and its power
supply.
This symbol meansthatyourinoperativeelectronicappliancemustbe collectedseparately andnotmixed with the
household waste. The European Union has implemented a specific collection and recycling system for which
producers areresponsible.
This appliance has been designed and manufactured with high quality materials and components that can be
recycledand reused.Electricaland electronicappliancesareliableto containpartsthatarenecessaryin order for
the systemto work properlybutwhich can become a health and environmentalhazard if they are not handled or
disposed of in the proper way. Consequently, please do not throw out your inoperative appliance with the
household waste.
If you are the owner of the appliance, you must deposit it at the appropriate local collection point or leave it with
thevendor when buying anewappliance.
-Ifyou area professionaluser,please follow your supplier'sinstructions.
-Ifthe applianceis rented to youorleftinyourcare,pleasecontact your serviceprovider.
Helpustoprotecttheenvironmentinwhichwelive!

Illustrations contained in this document are for representation only.
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NORTH AMERICAN CABLE INSTALLER:
This reminder is provided to call your attention to Article 820-40 of the National Electrical Code
(Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines for proper grounding and,
in particular, specifies that the cable ground shall be connected to the grounding system of the building
as close to the point of cable entry as practical.
Euro-PacketCable and Euro-DOCSIS compliant
This product was designed according to Euro-PacketCable Specifications, Euro-DOCSIS Specifications
and Data over Cable Service Interface Specifications.
Operating Information
Operating Temperature: 0˚ - 40˚ C (32˚ - 104˚ F)
Storage Temperature: -30˚ to 65˚ C (-22˚ – 149˚ F)
If you purchased this product at a retail outlet, please read the following:
Product Information
Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and
record the serial and model numbers in case you need them. The numbers are located on the back of the
product.
Model No. ____________________________Serial No ________________________________
Purchase Date: ________________________Dealer/Address/Phone: _________________________

Table of Contents
Illustrations contained in this document are for representation only.
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Chapter 1: Connections and Setup .................................................................................................... 5
Turning on the Wireless Voice Gateway ............................................................................................. 5
Introduction ................................................................................................................................ 5
Wireless Voice Gateway Features ............................................................................................... 5
What’s on the CD-ROM .......................................................................................................... 7
Computer Requirements .......................................................................................................... 8
Wall Mounting ...................................................................................................................... 9
Wireless Voice Gateway Overview ................................................................................................. 10
Front Panel ........................................................................................................................ 10
rear Panel .......................................................................................................................... 13
Relationship among the Devices .................................................................................................... 14
What the Modem Does .......................................................................................................... 14
What the Modem Needs to Do Its Job ....................................................................................... 15
Contact Your Local Cable Company ......................................................................................... 16
Connecting the Wireless Voice Gateway to a Single Computer ............................................................... 17
Attaching the Cable TV Wire to the Wireless Voice Gateway .......................................................... 17
Important Connection Information ........................................................................................... 18
Ethernet Connection to a Computer .......................................................................................... 19
Connecting More Than A Computer to the Wireless Voice Gateway ........................................................ 20
Telephone or Fax Connection ........................................................................................................ 21
Chapter 2: WEB Configuration ...................................................................................................... 22
Accessing the Web Configuration ................................................................................................... 22
Outline of Web Manager ........................................................................................................ 23
Warning message to change the password .................................................................................. 24
Gateway – Status Web Page Group ................................................................................................. 25

Table of Contents
Illustrations contained in this document are for representation only.
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1. Software ........................................................................................................................ 25
2. Connection ..................................................................................................................... 26
3. Password ........................................................................................................................ 27
4. Diagnostics ..................................................................................................................... 29
5. Event Log ....................................................................................................................... 30
6. Initial Scan ..................................................................................................................... 31
7. Backup/Restore ................................................................................................................ 32
Gateway – Network Web Page Group .............................................................................................. 33
1. LAN ............................................................................................................................. 33
2. WAN ............................................................................................................................. 34
3. Computers ...................................................................................................................... 35
4. DDNS - Dynamic DNS service ............................................................................................ 36
5. Time server ..................................................................................................................... 37
6. FTP Diagnostics ............................................................................................................... 38
7. Portbase PassThrough ........................................................................................................ 39
Gateway – Advanced Web Page Group ............................................................................................ 40
1. Options .......................................................................................................................... 40
2. IP Filtering ..................................................................................................................... 42
3. MAC Filtering ................................................................................................................. 43
4. Port Filtering ................................................................................................................... 44
5. Forwarding ..................................................................................................................... 45
6. Port Triggers ................................................................................................................... 46
7. DMZ Host ...................................................................................................................... 47
8. RIP (Routing Information Protocol) Setup............................................................................... 48
Gateway – Firewall Web Page Group .............................................................................................. 49

Table of Contents
Illustrations contained in this document are for representation only.
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1. Web Content Filtering ........................................................................................................ 49
2. TOD Filtering .................................................................................................................. 50
3. Local Log and Remote Log ................................................................................................. 51
Gateway – Parental Control Web Page Group .................................................................................... 52
1. Basic ............................................................................................................................. 52
Gateway – Wireless Web Page Group .............................................................................................. 53
1. 802.11b/g/n Radio ............................................................................................................ 54
2. 802.11b/g/n Primary Network .............................................................................................. 56
3. Guest Network ................................................................................................................. 65
4. Access Control ................................................................................................................. 67
5. 802.11Advanced .............................................................................................................. 68
6. Bridging ......................................................................................................................... 70
7. 802.11e QoS (WMM) Settings ............................................................................................. 71
VoIP – Basic Web Page Group ....................................................................................................... 72
1. Basic LAN ..................................................................................................................... 72
2. Hardware Info ................................................................................................................. 73
3. Event Log ....................................................................................................................... 74
4. CM State ........................................................................................................................ 76
Chapter 3: Networking ................................................................................................................ 77
Communications ................................................................................................................. 77
Type of Communication ........................................................................................................ 77
Cable Modem (CM) Section ................................................................................................... 78
Networking Section .............................................................................................................. 78
Three Networking Modes ...................................................................................................... 79
Cable Modem (CM) Mode ..................................................................................................... 79

Table of Contents
Illustrations contained in this document are for representation only.
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Residential Gateway (RG) Mode ............................................................................................. 81
Chapter 4: Additional Information .................................................................................................. 83
Frequently Asked Questions ......................................................................................................... 83
General Troubleshooting .............................................................................................................. 85
Service Information .................................................................................................................... 86
Glossary .................................................................................................................................. 87

Chapter 1: Connections and Setup
Illustrations contained in this document are for representation only.
5
Chapter 1: Connections and Setup
Turning on the Wireless Voice Gateway
If there is no lighted LEDs on the front panel, check the power on/off switch position on the back panel
of Wireless Gateway: it must be ”ON” = “1”.
After installing the Wireless Voice Gateway and turn it on for the first time (and each time the modem is
reconnected to the power), it goes through several steps before it can be used. Each of these steps is
represented by a different pattern of flashing lights on the front of the modem.
Note: All indicators flash once before the initialization sequence.
If both DS and US LEDs are flashing, it means the Wireless Voice Gateway is automatically updating its
system software. Please wait for the lights to stop flashing. Do not remove the power supply, switch off
(on/off switch) or reset the Wireless Voice Gateway during this process.
Introduction
Wireless Voice Gateway Features
•High Speed Data Service Solution
•EuroDOCSIS 3.0 cable modem, dual-mode (DOCSIS / EuroDOCSIS)
•Giga Ethernet router with 4x Standard RJ-45 connectors for 10/100/1000Mbps. Auto-negotiation
and MDIS functions
•Wi-Fi 11n wireless connection
•Wireless security: multiple SSID and WPS solution
•Two RJ-11 Foreign Exchange Station (FXS) ports for phone and fax connections
•Support simultaneous voice and data communications
•Two simultaneous voice conversations in the different FXS ports with different CODEC: PCM
A-law, PCM-law, G.723.1, G.729, G.729a, G.729e, G.728, G.726, BV16 and BV32
•Echo Cancellation
•Voice Active Detection (VAD)
•DTMF detection and generation
•Comfort Noise Generation (CNG)
•Support V.90 fax and modem services
•RSA and 56 bit DES data encryption security

Chapter 1: Connections and Setup
Illustrations contained in this document are for representation only.
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•SNMP network management support
•IPv4 and IPv6
•Advanced security features
•Support Web pages and private DHCP server for status monitoring
•Clear LED display
•Plug and Play

Chapter 1: Connections and Setup
Illustrations contained in this document are for representation only.
7
What’s on the CD-ROM
Insert the Wireless Voice Gateway CD-ROM into your CD-ROM drive to view troubleshooting tips, the
internal diagnostics, and other valuable information.
CD-ROM Contents:
•Electronic copy of this user’s guide in additional languages (PDF format)
•Adobe Acrobat Reader — application you can load to read PDF format, if you don’t have it loaded
already
•Links to Thomson web site
EuroDOCSIS and EuroPacketCable are trademarks of Cable Television Laboratories, Inc.

Chapter 1: Connections and Setup
Illustrations contained in this document are for representation only.
8
Computer Requirements
For the best possible performance from your Wireless Voice Gateway, your personal computer must meet
the following minimum system requirements (note that the minimum requirements may vary by cable
companies):
IBM PC COMPATIBLE MACINTOSH**
CPU Pentium preferred PowerPC or higher
System RAM 16MB (32MB preferred) 24MB (32MB preferred)
Operating System Windows* NT / 2000 / Me / XP /
Vista / Windows 7, Linux
Mac OS** 7.6.1 or higher
Sound Card Required for audio on CD-ROM N/A
Video VGA or better (SVGA preferred) VGA or better (SVGA built-in preferred)
CD-ROM Drive Required Required
Ethernet 10BaseT , 100BaseT or 1000BaseT
10BaseT , 100BaseT or 1000BaseT
An Ethernet card makes it possible for your computer to pass data to and from
the internet. You must have an Ethernet card and software drivers installed in
your computer. You will also need a standard Ethernet cable to connect the
Ethernet card to your Wireless Voice Gateway.
Software •ATCP/IP network protocol for each machine
•
Microsoft Internet Explorer 4.0 or later or Netscape Navigator 4.0 or later.
* Windows is a trademark of Microsoft Corporation.
** Macintosh and the Mac OS are trademarks of Apple Computer, Inc.

Chapter 1: Connections and Setup
Illustrations contained in this document are for representation only.
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Wall Mounting
This article will show the user through the process of wall-mounting the Wireless Gateway
The Adapter has two wall-mount slots on its back panel.
Two screws are needed to mount the Adapter.
To do this:
1. Ensure that the wall you use is smooth, flat, dry and sturdy and use the 2 screw holes which are
101.6 mm (4 inches) apart from each other.
2. Fix the screws into wall, leaving their heads 3 mm (0.12 inch) clear of the wall surface.
3. Remove any connections to the unit and locate it over the screw heads. When in line, gently
push the unit on to the wall and move it downwards to secure.

Chapter 1: Connections and Setup
Illustrations contained in this document are for representation only.
10
Wireless Voice Gateway Overview
Front Panel
The following illustration shows the front panel of the Wireless Voice Gateway:
The LEDs on the front panel are described in the table below (from left to right):
Power
Internet
DS US Online
Ethernet
1 2 3 4 USB
Wireless
Tel 1
Tel 2
Description
Boot-up
Operation
ON ON ON ON ON
ON
ON ON ON
X ON
ON
Power on 0.25 sec
ON 0.25 second
ON FLASH
FLASH
FLASH
X X X X X X X X From power ON to system
initialization complete
ON
ON ON ON
X X X X X X X X
Following system initialization
complete to (before)
DS scanning
1 second
DOCSIS
Start-up
Operation
ON FLASH
OFF
OFF
X X X X X X X X During DS scanning and acquiring
SYNC
ON ON FLASH
OFF
X X X X X X X X From SYNC completed, receiving
UCD to ranging completed
ON ON ON FLASH
X X X X X X X X
During DHCP, configuration file
download, registration, and Baseline
Privacy initialization:
DHCP status: 1 second ON and 1
second OFF,
TFTP status: 0.25 second ON and
0.25 second OFF
ON ON ON ON X X X X X X X X Operational (NACO=ON)
ON FLASH
FLASH
OFF
X X X X X X X X Operational (NACO=OFF)

Chapter 1: Connections and Setup
Illustrations contained in this document are for representation only.
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Power
Internet
DS US Online
Ethernet
1 2 3 4 USB
Wireless
Tel 1
Tel 2
Description
Channel
Bonding
Operation
FLASH
FLASH
FLASH
FLASH
X X X X X X X X
Wait registration with all DS and all
US – Lights Flash sequentially from
the right to left
Minimum duration 3 seconds
X X X X X X X X X X X X
From 1 to 4 DS, from 1 to 4 LEDs
are ON.
From 5 to 8 DS, From 1 to 4 LEDs
are flashing
Duration 3 seconds
OFF
X X OFF
X X X X X X X X
From 1 to 2 US, from 2 to 3 LEDs
are ON,
from 3 to 4 US, from 2 to 3LEDs are
flashing.
Duration 3 seconds
FLASH
FLASH
FLASH
FLASH
X X X X X X X X
Wait registration with all DS and all
US – Lights Flash sequentially from
the left to right
Minimum duration 3 seconds
MTA
initialization
ON ON ON ON X X X X X X FLASH
OFF
MTA DHCP
ON ON ON ON X X X X X X OFF
FLASH
MTA SNMP/TFTP
ON ON ON ON X X X X X X FLASH
FLASH
RSIP
CPE
Operation
ON X X X
OFF
ON
FLASH
OFF
ON
FLASH
OFF
ON
FLASH
OFF
ON
FLASH
X X X X
No Ethernet Link
Ethernet Link
TX/RX Ethernet Traffic
ON X X X X X X X
OFF
ON
FLASH
X X X
No USB Link
USB Link
TX/RX USB Traffic
ON X X X X X X X X
OFF
ON
FLASH
X X
No Wireless Link
Wireless Link
TX/RX Wireless Traffic
MTA
Operation
ON
<CM Normal Operation>
ON
ON Both Lines On-Hook
ON FLASH
ON Tel1 Off-hook, Tel2 On-hook
ON ON
FLASH
Tel1 On-hook, Tel2 Off-hook
ON FLASH
FLASH
Both Lines Off-Hook

Chapter 1: Connections and Setup
Illustrations contained in this document are for representation only.
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SW
Download
Operation
ON FLASH
FLASH
ON X X X X X X X X Software Download (including
FLASHING of Memory)

Chapter 1: Connections and Setup
Illustrations contained in this document are for representation only.
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rear Panel
A TEL1 & TEL2 2x Telephony RJ-11 connectors
B ETHERNET 1 2 3 4: 4x Ethernet 10/100/1000 Mbps RJ-45 connectors
C USB Host: 1x USB 2.0 Connector
D Reset: 1x Reset or reset to factory default this Wireless Voice Gateway
E CABLE: 1x F-Connector for the coax cable
F 12VDC : 1x Power connector to connect the AC power supply
G Power switch: 1x switch to power on/off this Wireless Voice Gateway
I WPS & WiFi on/off button: 1x button with two features:
to activate/disable the WiFi, to execute a WPS association

Chapter 1: Connections and Setup
Illustrations contained in this document are for representation only.
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Relationship among the Devices
This illustration shows a cable company that offers Euro-DOCSIS- and Euro-PacketCable-compliant
voice/data services.
What the Modem Does
The Wireless Voice Gateway provides high-speed Internet access as well as cost-effective, toll-quality
telephone voice and fax/modem services over residential, commercial, and education subscribers on
public and private networks via an existing CATV infrastructure. It can inter-operate with the
Euro-PacketCable compliant head-end equipment and provide the IP-based voice communications. The
IP traffic can transfer between the Wireless Voice Gateway and Euro-DOCSIS compliant head-end
equipment. The data security secures upstream and downstream communications.

Chapter 1: Connections and Setup
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What the Modem Needs to Do Its Job
 The Right Cable Company: Make sure your local cable company provides data services that use
cable TV industry-standard Euro-DOCSIS compliant and Euro-PacketCable compliant
technology.
 The Internet/Telephony Service Provider (ISP/TSP): Your cable company provides you access to
an Internet Service Provider (ISP) and Telephony Service Provider (TSP). The ISP is your
gateway to the Internet and provides you with a pipeline to access Internet content on the World
Wide Web (WWW). The TSP provides you with telephony access to other modems or other
telephony services over the Public Switched Telephone Network (PSTN).
Check with your cable company to make sure you have everything you need to begin; they’ll know if
you need to install special software or re-configure your computer to make your cable internet service
work for you.

Chapter 1: Connections and Setup
Illustrations contained in this document are for representation only.
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Contact Your Local Cable Company
You will need to contact your cable company to establish an Internet account before you can use your
gateway. You should have the following information ready (which you will find on the sticker on the
gateway):
•The serial number
•The model number
•The Cable Modem (CM) Media Access Control (MAC) address
•The Terminal Adapter (EMTA) MAC address
•Security information: Service Set IDentifier (SSID), Encryption key / passphrase (WPA2-PSK
by default), channel number. Default values are indicated underneath the modem on the sticker.
Please verify the following with the cable company
The cable service to your home supports Euro-DOCSIS compliant two-way modem access.
Your internet account has been set up. (The Media Terminal Adapter will provide data service if
the cable account is set up but no telephony service is available.)
You have a cable outlet near your PC and it is ready for Cable Modem service.
Note: It is important to supply power to the modem at all times. Keeping your modem plugged in will
keep it connected to the Internet. This means that it will always be ready whenever you need.
Important Information
Your cable company should always be consulted before installing a new cable outlet. Do not attempt any
rewiring without contacting your cable company first.
Please verify the following on the Wireless Voice Gateway
The on/off button on the rear panel must be in the ON mode = on “1”

Chapter 1: Connections and Setup
Illustrations contained in this document are for representation only.
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Connecting the Wireless Voice Gateway to a Single Computer
This section of the manual explains how to connect your Wireless Voice Gateway to Ethernet port on
your computer and install the necessary software. Please refer to Figure 1 to help you connect your
Digital Cable Modem for the best possible connection.
Attaching the Cable TV Wire to the Wireless Voice Gateway
1. L ocate the Cable TV wire. You may find it one of three ways:
a. Connected directly to a TV, a Cable TV converter box, or VCR. The line will be connected to
the jack, which should be labeled either IN, CABLE IN, CATV, CATV IN, etc.
b. Connected to a wall-mounted cable outlet.
c. Coming out from under a baseboard heater or other location. See Figure 1 for the wiring
example.
Notes: For optimum performance, be sure to connect your
Wireless Voice Gateway to the first point the cable enters
your home. The splitter must be rated for at least 1GHz.
Fig. 1: Basic Home Wiring