THOMSON THG570 User manual

User manual
SATELLITE TELECOM
CABLE TERRESTRIAL
THG570 - Voice over IP Cable Modem

This symbol means that your inoperative electronic appliance must be collected separately
and not mixed with the household waste. The European Union has implemented a specific
collection and recycling system for which producers' are responsible.
This appliance has been designed and manufactured with high quality
materials and components that can be recycled and reused. Electrical and electronic
appliances are liable to contain parts that are necessary in order for the system to work
properly but which can become a health and environmental hazard if they are not handled or
disposed of in the proper way. Consequently, please do not throw out your inoperative
appliance with the household waste.
If you are the owner of the appliance, you must deposit it at the appropriate local collection
point or leave it with the vendor when buying a new appliance.
- If you are a professional user, please follow your supplier's instructions.
- If the appliance is rented to you or left in your care, please contact your service
provider.
Help us protect the environment in which we live!
North American Cable Installer This reminder is provided to call your attention to Article 820-40 of the
National Electrical Code (Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines for
proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system
of the building as close to the point of cable entry as practical.
Power Supply Information
The power supply can be unplugged to turn off main power to the cable modem. It should also be easily
accessible in an emergency.
Power Cord Requirement
This product must be operated with the supplied line cord or with a line cord meeting IEC227 H03 VV-F or
IEC227 H03 VVH2-F having conductors with a cross-sectional area not less than .75mm2.

Important Information
Operating Information
Operating Temperature: 0˚to 40˚C ( 32˚to 104˚F )
Storage Temperature: -20˚to 70˚C ( -4˚to 158˚F )
If you purchased this product at a retail outlet, please read the following:
Product Registration
Please fill out the product registration card that came with this product and return it immediately.
Returning the card allows us to contact you if needed.
Keep your sales receipt to obtain warranty parts and service and for proof of purchase. Attach it here and
record the serial and model numbers in case you need them. The numbers are located on the back of the
product.
Model No. ____________________________ Serial No _____________________________
Purchase Date: _________________________ Dealer/Address/Phone: __________________
ii

Table of Contents
CHAPTER 1: CONNECTIONS AND SETUP .............................................................................................................1
INTRODUCTION...........................................................................................................................................................1
CABLE MODEM FEATURES............................................................................................................................................................ 1
WHAT’S ON THE CD-ROM............................................................................................................................................................ 2
ACCESSINGTHE DIAGNOSTICS DISPLAY THROUGH THE CD-ROM............................................................................................. 2
COMPUTER REQUIREMENTS ......................................................................................................................................................... 2
CABLE MODEM OVERVIEW.....................................................................................................................................3
FRONT PANEL................................................................................................................................................................................. 3
REAR PANEL................................................................................................................................................................................... 4
WALL MOUNTING.......................................................................................................................................................................... 5
RELATIONSHIPAMONGTHE DEVICES........................................................................................................................................... 6
WHAT THE MODEM DOES ............................................................................................................................................................. 6
WHAT THE MODEM NEEDS TO DO ITS JOB................................................................................................................................... 6
CONTACT YOUR LOCAL CABLE COMPANY................................................................................................................................... 7
CONNECTING THE CABLE MODEM.......................................................................................................................8
CONNECTING THE CABLE MODEM TO A SINGLE COMPUTER ...................................................................................................... 8
ATTACHINGTHE CABLE TV WIRE TO THE CABLE MODEM ......................................................................................................... 8
IMPORTANT CONNECTION INFORMATION .................................................................................................................................... 9
ETHERNET CONNECTION TO ONE COMPUTER............................................................................................................................. 9
CONNECTING MORE THAN TWO COMPUTERS TO THE CABLE MODEM.................................................................................... 10
TELEPHONE OR FAX CONNECTION..............................................................................................................................................11
ACTIVATINGTHE CABLE MODEM ............................................................................................................................................... 12
ACTIVATING THE EMTA..........................................................................................................................................12
ACCESSING THE INTERNET...................................................................................................................................12
BASIC STATUS WEB PAGE GROUP........................................................................................................................13
BASIC LAN .................................................................................................................................................................................. 13
HARDWARE INFO ......................................................................................................................................................................... 14
EVENT LOG.................................................................................................................................................................................. 14
CM STATE .................................................................................................................................................................................... 15
INITIAL SCAN ............................................................................................................................................................................... 16
CHAPTER 2: ADDITIONAL INFORMATION ........................................................................................................17
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Table of Contents
FREQUENTLYASKED QUESTIONS.......................................................................................................................17
GENERALTROUBLESHOOTING............................................................................................................................18
FCC DECLARATION OF CONFORMITYAND INDUSTRY CANADAINFORMATION................................19
SERVICE INFORMATION.........................................................................................................................................19
GLOSSARY ...................................................................................................................................................................20
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Chapter 1: Connection and Setup
Chapter 1: Connections and Setup
Introduction
Cable Modem Features
yCableLabs DOCSIS 1.0/1.1/2.0/3.0 Standard Compliant. / Cable Europe Lab EuroDOCSIS
1.0/1.1/2.0/3.0 Standard Certified.
ySupport Multiple Provisioning Modes.
ySupport PacketCable / EuroPacketCable NCS 1.0/1.5/2.0 (optional) MGCP 1.0 compliant (Media
Gateway Control Protocol) (optional configuration: SIP).
yStandard RJ-45 connector for 10/100/1000BaseT Ethernet with auto-negotiation and MDIX functions;
Support maximum Ethernet cable length up to 100m (Category 5).
ySupport up to 8 downstream channels and up to 4 upstream channels.
yGiga tuner design.
yMaximum data rate upstream up to 131Mbps (Theoretical) and downstream up to 400 Mbps
(Theoretical).
yTwo RJ-11 Foreign Exchange Station (FXS) ports for IP telephony; Support a maximum line length
between themselves and an end-receiver (handset, answering phone, etc.) of up to 500 feet (AWG
26/0.4mm).
ySupport simultaneous voice and data communications.
yTwo simultaneous voice conversations in the different FXS ports with different CODEC: PCM A-law,
PCM μ-law, G.723.1, G.729, G.729a, G.729e, G.728, G.726, iLBC and BV16.
yEcho Cancellation.
yVoice Active Detection (VAD).
yDTMF detection and generation.
yComfort Noise Generation (CNG).
ySupport V.90 fax and modem services.
yTransparent bridging for IP traffic.
yRSA and 56 bit DES data encryption security.
ySNMP network management support.
yRemote operating firmware downloading.
ySupport Web pages and private DHCP server for status monitoring.
yClear LED display.
yRinging Capacity support 5 REN per line.
yPlug and Play.
1
‡ The following may affect the speed of your cable modem: your computer equipment and
configuration (processor speed, amount of RAM, available disk space); the number of programs you
are running at the same time; the capacity of your ISP; network traffic levels; the Ethernet device in
use on your computer. Your cable company may or may not fully support the speed capabilities of this
modem.

Chapter 1: Connection and Setup
What’s on the CD-ROM
Insert the cable modem CD-ROM into your CD-ROM drive to view troubleshooting tips, the internal
diagnostics, and other valuable information.
CD-ROM Contents:
.• Electronic file of the instruction book in additional languages
.• Usage and troubleshooting tips
Accessing the Diagnostics Display through the CD-ROM
A button on the CD-ROM menu called “Look at Diagnostics” (found under the “About My Cable
Modem” menu) launches your browser and displays status and diagnostic information stored within the
modem in HTML format (if allowed by the cable operator).
You may want to “bookmark” the IP address in your browser after the diagnostics page is displayed.
Computer Requirements
Personal computer with the following minimum system requirements (note that the minimum requirements
may vary by Cable Company):
IBMPCCOMPATIBLE MACINTOSH**
CPU Pentiumpreferred PowerPCorhigher
System RAM 16MB (32MB preferred) 24MB (32MB preferred)
Operating System Windows* 2000/XP/VISTA Mac OS** 7.6.1 or higher
Available Disk Space 125MB 50MB
Video VGA or better (SVGA preferred) VGA or better (SVGA built-in preferred)
CD-ROM Drive Required Required
Ethernet 10BaseT, 100BaseT,1000BaseT 10BaseT, 100BaseT,1000BaseT
An Ethernet card makes it possible for your computer to pass data to
and from the internet. You must have an Ethernet card and software
drivers installed in your computer. You will also need a standard
Ethernet cable to connect the Ethernet card to your cable modem.
*Windows is a trademark of the Microsoft Corporation.
**Macintosh and the Mac OS are trademarks of Apple Computer, Inc.
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Chapter 1: Connections and Setup
CableModemOverview
Front Panel
The following illustration shows the front panel of the model:
The LEDs on the front panel are described in the table below (from left to right):
THG570 Power DS US ONLINE
LINK TEL1
TEL2 Description
ON ON ON ON ON ON ON Power on 0.25 sec
Boot-up
Operation X FLASH
FLASH FLASH
X X X Following system initialization
complete to (before) DS scanning
ON FLASH
OFF OFF X X X During DS scanning and acquiring SYNC
ON ON FLASH OFF X X X From SYNC completed, receiving UCD to
ranging completed
ON ON ON FLASH
X X X
During DHCP, configuration file
download, registration, and Baseline
Privacy initialization
ON ON ON ON X X X Operational (NACO=ON)
DOCSIS
Start-up
Operation
ON FLASH
FLASH OFF X X X
O
perational (NACO=OFF)
FLASH FLASH
FLASH FLASH
FLASH
X X
Wait registration with all DS and all
US – Lights Flash sequentially from the
right to left
Minimum duration 3 seconds
X X X X OFF X X
From 1 to 4 DS, from 1 to 4 LEDs are
ON.
From 5 to 8 DS, From 1 to 4 LEDs are
flashing
Duration 3 seconds
OFF X X X X X X
From 1 to 4 US, from 1 to 4 LEDs are
ON.
Channel
Bonding
Operation
FLASH FLASH
FLASH FLASH
FLASH
X X
Wait registration with all DS and all
US – Lights Flash sequentially from the
left to right
Minimum duration 3 seconds
ON ON ON ON X FLASH
OFF MTA DHCP
ON ON ON ON X OFF FLASH
MTA SNMP/TFTP
MTA
initialization
ON ON ON ON X FLASH
FLASH
RSIP for NCS/Register for SIP
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Chapter 1: Connections and Setup
THG570 Power DS US ONLINE
LINK TEL1
TEL2 Description
CPE
Operation X X X X
OFF
ON
FLASH
X X
No Ethernet Link
Ethernet Link
TX/RX Ethernet Traffic
SW
Download
Operation
ON FLASH
FLASH ON X X X A software download and while
updating the FLASH memory
Rear Panel
zTEL 1 and TEL 2: RJ-11 Phone set connector
zGIGA ETHERNET: Ethernet 10/100/1000BaseT RJ-45 connector
zReset: Reboot CM
zCABLE: F-Connector
z12VDC: AC power socket
zon/off button: Power on/off switch
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Chapter 1: Connections and Setup
Wall Mounting
The number of the screw: 2 pcs
Direction for wall mounting: Tuner downward or leftward or rightward
Dimension for the screw: diameter: 3.5 mm; length: 10 mm
There are 2 slots on the underside of the CABLE MODEM that can be used for wall mounting.
-----------------------------------------------------------------------------------------------------------------------
Note: When wall mounting the unit, ensure that it is within reach of the power outlet.
------------------------------------------------------------------------------------------------------------------------
To do this:
1. For THE CABLE MODEM, ensure that the wall you use is smooth, flat, dry and sturdy and use
the 2 screws holes
2. The unit can be to use solid concrete wall and/or hard wood wall
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Chapter 1: Connections and Setup
Relationship Among the Devices
This illustration shows a cable company that offers DOCSIS/Euro-DOCSIS compliant Internet services
Computer CableModem CableCompany Internet
(
Internet Service Provider
)
What the Modem Does
The Thomson digital cable modem serves as a two-way high-speed bridge between your personal computer
and a cable Internet Service Provider (ISP). It converts information that originates from the Internet or your
computer into electronic messages that can be transported over the same wires your cable
company uses to transport video signals.
What the Modem Needs to Do Its Job
• The Right Cable Company: Make sure your local cable company provides data
services that use cable industry-standard DOCSIS/Euro-DOCSIS technology
compatible with your cable modem.
• The Internet Service Provider (ISP): Your cable company provides you access to an Internet
Service Provider (ISP). The ISP is your gateway to the Internet. It provides you with a pipeline to
access Internet content on the World Wide Web (WWW).
Check with your cable company to make sure you have everything you need to begin; they’ll know if
you need to install special software or re-configure your computer to make your cable internet service
work for you.
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Chapter 1: Connections and Setup
Contact Your Local Cable Company
You will need to contact your cable company to establish an internet account before you can use your modem.
You should have the following information (which you will find on the sticker on the modem) ready:
.•Theserialnumber
.• The model number of the modem
• The Media Access Control (MAC) address
.
Record your information here:
Serial Number:__________________________________
Model Number:__________________________________________
MAC Address: __________________________________________
Please verify the following with the cablecompany:
• The cable service to your home supports DOCSIS/Euro-DOCSIS compliant two-way modem access.
• Your Internet account has been set up.
• You have a cable outlet near your PC and it is ready for cable modem service.
Note: It is important to supply power to the modem at all times. Keeping your modem plugged in will
keep it connected to the Internet. This means that it will always be ready when you are.
Important Information
Your cable company should always be consulted before installing a new cable outlet. Do not attempt any
rewiring without contacting your cable company first.
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Chapter 1: Connections and Setup
ConnectingtheCableModem
Connecting the Cable Modem to a SingleComputer
This section of the manual explains how to connect your cable modem to the Ethernet port on your
computer and install the necessary software. Please refer to figure 1 to help you connect your cable
modem for the best possible connection.
Attaching the Cable TV wire to the Cable Modem
1. Locate the Cable TV wire. You may find it one of three ways:
A. Connected directly to a TV, a Cable TV converter box, or VCR. The line will be connected to the
jack which should be labeled either IN, CABLE IN, CATV, CATV IN, etc.
B. Connected to a wall-mounted cable outlet.
C. Coming out from under a baseboard heater or other location. See Figure 1 for the wiring example.
Fig. 1: Basic Home Wiring
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Chapter 1: Connections and Setup
Important Connection Information
The cable modem supports Ethernet connections simultaneously
Ethernet Connection to One Computer
Make the connections to the modem in the following sequence:
1. Connect one end of the coaxial cable to the cable connection in the wall, and the other end to the connector
on the modem labeled “CABLE.”
2. Insert the plug from the AC power supply into the power AC jack on the cable modem and the two-prong
plug into the AC outlet.
Note: Use only the power supply that accompanied this unit. Using other adapters may damage the unit.
3. Connect one end of the Ethernet cable (straight-wired, see below) to the Ethernet port on the back of your
computer, and the other end to the ETHERNET port on the cable modem’s back panel.
Make sure that the Ethernet cable is straight-wired (not “null” or crossover-wired). However, you will need
a crossover-type cable if you are connecting the modem to a hub, or a hub within a port switch that provides
the same function.
Fig. 2
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Chapter 1: Connections and Setup
Connecting More Than One Computer to the Cable Modem
If you need to connect more than two computers or if you need to connect two computers, you’ll need the
following additional equipment (if supported by your cable operator):
• Crossover-wired, or “null,” category 5 Ethernet cable for the cable modem to be connected to the hub
• 10/100/1000BaseT Hub or Switch
• Straight through, or standard, category 5 Ethernet cable (one for each computer to be connected)
If you have a hub with an uplink port, a straight through cable can be used in combination with that port in lieu
of the crossover cable.
An uplink port has a small switch on it to change the polarity of the connection. It can accept either a crossover
or a straight cable, depending on the setting.
Fig. 3
Note: You may need to check with your service provider in order to connect multiple computers.
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Chapter 1: Connections and Setup
Telephone or Fax Connection
When properly connected, most telephony devices can be used with the EMTA just as with conventional
telephone service. To make a normal telephone call, pick up the handset; listen for a dial tone, then dial the
desired number. For services such as call waiting, use the hook switch (or FLASH button) to change calls. The
following procedures describe some of the possible connection schemes for using telephony devices with the
EMTA.
1. Connect a standard phone line cord directly from the phone (fax machine, answering machine, caller ID
box, etc.) to one of the LINE jacks on the EMTA.
2. If there is a phone line in your home which is NOT connected to another telephone service provider,
connect a standard phone line cord from a jack on this line to one of the LINE jacks of the EMTA. Connect
a standard phone line cord directly from the phone (fax machine, answering machine, caller ID box, etc.) to
one of the other jacks in the house that uses that line.
3. If you have a multi-line telephone, connect a standard phone line cord (not an RJ-14 type line cord) from
the phone to the LINE jacks on the EMTA. (Other phones can be added to each line by using standard
phone line splitters.
Fig. 4: Phone/Fax Connection
11

Chapter 1: Connections and Setup
ActivatingtheCableModem
After you install the cable modem and turn it on for the first time (and each time the modem is reconnected to
the power), it goes through several steps before it can be used. Each of these steps is represented by a different
pattern of flashing lights on the front of the modem.
Note: All indicators flash once prior to the initialization sequence.
If all of the lights are flashing sequentially, it means the cable modem is automatically updating its system
software. Please wait for the lights to stop flashing. You cannot use your modem during this time. Do not
remove the power supply or reset the cable modem during this process.
Activating the EMTA
After you install the EMTA and turn it on for the first time (and each time the modem is reconnected to the
power), it goes through several steps before it can be used. Each of these steps is represented by a different
pattern of flashing lights on the front of the modem.
Note: All indicators flash once prior to the initialization sequence.
If all of the lights are flashing sequentially, it means the EMTA is automatically updating its system software.
Please wait for the lights to stop flashing. You cannot use your modem during this time. Do not remove the
power supply or reset the EMTA during this process.
To make sure that you can access the Internet successfully, please check the following first.
1. Make sure the connection (through Ethernet) between the EMTA and your computer is OK.
2. Make sure the TCP/IP protocol is set properly.
3. Subscribe to a Cable Company.
Accessing the Internet
If enabled by your service provider; please proceed as follows:
1. Once your host PC is properly configured.
2. Start your web browser and type the private IP address of the EMTA on the URL field:
192.168.100.1.
3. After connecting to the URL, you can see the basic status of this device. The web pages display
information about basic LAN, Hardware info, event log, and CM state.
12

Chapter 1: Connections and Setup
Basic Status Web Page Group
Basic LAN
The screen will be shown as below. This page displays the RF parameters, the status of the EMTA and the
interface parameters.
13

Chapter 1: Connections and Setup
Hardware Info
This page offers the hardware info for this device, containing the system information, MTA serial number,
firmware name and build time, and so on.
Event Log
This page records the event log for DOCSIS and PacketCable.
You can clear the logs by pressing the “Clear Log” button.
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Chapter 1: Connections and Setup
CM State
You can find the EMTA state on this page.
15