THOMSON SPEEDTOUCH 330 - User manual

SpeedTouch™
USB/330
ADSL USB Modem
Installation and User’s Guide
300
SERIES

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SpeedTouch™
USB/330
Installation and User’s Guide
RFC1483 Bridged

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Status Released
Change Note PeckelbeenS
Short Title CD-UG STUSB/330 R2.0 RFC en
Copyright © 2002 THOMSON multimedia. All rights reserved. Passing on, and copying of this docu-
ment, use and communication of its contents is not permitted without written authorization
from THOMSON multimedia. The content of this document is furnished for informational
use only, may be subject to change without notice, and should not be construed as a commit-
ment by THOMSON multimedia. THOMSON multimedia assumes no responsibility or
liability for any errors or inaccuracies that may appear in this document.

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Contents
1 SpeedTouch™ Introduction.......................................... 3
2 Get Acquainted to the SpeedTouch™......................... 5
2.1. First Steps ............................................................................................................. 6
2.2. What You Need ................................................................................................... 7
2.3. SpeedTouch™ Support ....................................................................................... 8
3 SpeedTouch™ for Microsoft Windows ........................ 9
3.1. Installing the SpeedTouch™............................................................................. 10
3.2. Using the SpeedTouch™................................................................................... 16
3.2.1. Bridging Connections.....................................................................................................................17
3.2.2. Bridged PPPoE Connections ........................................................................................................18
4 SpeedTouch™ for Mac OS .......................................... 19
4.1. Installing the SpeedTouch™............................................................................. 20
4.2. Using the SpeedTouch™................................................................................... 23
4.2.1. Bridging Connections.....................................................................................................................24
4.2.2. Bridged PPPoE Connections ........................................................................................................25

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5 Troubleshooting ........................................................... 27

1 SpeedTouch™ Introduction
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1 SpeedTouch™ Introduction
Welcome to the SpeedTouch™USB and SpeedTouch™330 ADSL USB modems !
With the Award-winning SpeedTouch™ Asymmetric Digital Subscriber Line (ADSL)
modem surfing the Internet will become a whole new experience.
With download speeds up to 8 Megabits per second (Mbps), your SpeedTouch™ is the
ideal solution for exploring the Internet, high-speed interactive gaming and enjoying
online audio and video streaming.
With the included installation CD-rom the installation of the SpeedTouch™ is really
straightforward : surfing the Internet is only a few clicks away.
Terminology For readability, both the SpeedTouch™USB and SpeedTouch™330 will be referred to as
SpeedTouch™ further in this User's Guide.
Safety instructions Prior to connecting the SpeedTouch™, read the Safety Instructions.
Trademarks The following trademarks are used in this document:
•SpeedTouch™ is a trademark of THOMSON multimedia.
•Windows™ and Internet Explorer™ are trademarks of Microsoft Corporation.
•Apple® and Mac® OS are registered trademarks of Apple Computer Inc.
•Netscape® and Netscape Navigator® are registered trademarks of Netscape
Communications Corporation.
Other products may be trademarks or registered trademarks of their respective manu-
facturers.

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Service Provider For readability, the term Service Provider (SP) will be used to designate all organizations
which provide either DSL connectivity, Internet access or Corporate access, for
example an Internet Service Provider (ISP).
SpeedTouch™
documentation and
software updates
Due to the continuous evolution of ADSL technology, existing products are regularly
upgraded.
For more information on the newest technological breakdowns, software upgrades, and
documents, please consult:
•http://www.speedtouch.com

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2 Get Acquainted to the SpeedTouch™
Introduction This chapter will assist you in getting acquainted with the SpeedTouch™ and will guide
you through the first steps in preparing the SpeedTouch™ for Internet connectivity.
In this chapter
Topic Page
2.1. First Steps 6
2.2. What You Need 7
2.3. SpeedTouch™ Support 8

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2.1. First Steps
Delivery check Check your SpeedTouch™ package for the following items:
•The SpeedTouch™USB or SpeedTouch™330
•2m DSL cable (RJ11/RJ11, RJ14/RJ14)
•The SpeedTouch™ Installation CD-rom.
Damaged or missing
items
In the event of damaged or missing items, contact your local product dealer for further
instructions.
Other materials Your SpeedTouch™ shipping carton may also include release notes, safety and confor-
mity declarations and other materials.
Your SpeedTouch™ Unlike most traditional modems, the electronic circuitry of the SpeedTouch™ has been
shaped into a stylish body. The input/output wiring is moulded in an ergonomically
designed pigtail.
On the rear end of the pigtail you find the USB connector. That's the interface which
connects the SpeedTouch™ to your Personal Computer (PC). The ADSL Line port is
situated in the inline receptacle. This port connects the SpeedTouch™ to the ADSL
highway.
Note: As you notice, there is no separate mains plug, cord, or power adapter. This is
because the SpeedTouch™ is powered via the USB connection.

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2.2. What You Need
ADSL and telephone
service
ADSL service must be enabled on your telephone line.
As both telephone and ADSL service are simultaneously available from the same copper
pair, you need a central splitter or distributed filters for decoupling ADSL and telephone
signals.
Contact your Service Provider for more information.
WARNING In all cases contact your ADSL Service Provider about splitter/filter installation !
Public telephone lines carry voltages that can cause electric shock. Only install splitter/
filters yourself if these are qualified for that purpose.
Other splitter/filters may only be installed by qualified service personnel.
Service Provider The SpeedTouch™ supports two connection services: RFC1483 Bridging and RFC2516
Bridged PPPoE. Depending on the preferences of your Service Provider, the connection
service suitable for your connectivity to the Service Provider and hence the Internet
will be installed by the Installation CD-Rom delivered with your SpeedTouch™.
In case of RFC2516 Bridged PPPoE a PPPoE client application must be installed on your
PC or computer. The PPPoE client software must be provided by your Service Provider.
Note: Although not required for making a physical connection to your Service Provider,
it may still ask for your credentials (user name and password) for accessing his
resources and the Internet.
PC or computer Your PC or computer must be equipped with an USB port capable of powering attached
USB devices. You may also use an USB hub to connect the SpeedTouch™.
Note: Make sure you are not using low-powered USB ports to connect the Speed-
Touch™. In case you are not sure of the type of USB port, see the User's Guide of your
PC or USB port hub.

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2.3. SpeedTouch™ Support
Supported Operating
Systems
This User's Guide describes the installation and use of the SpeedTouch™ under
following Operating Systems (OSs):
•Microsoft OSs (See chapter “3 SpeedTouch™ for Microsoft Windows” on page 9)
•Microsoft Windows 98, 98SE and higher
•Microsoft Windows Millennium
•Microsoft Windows 2000/XP.
•Mac OSs (See chapter “4 SpeedTouch™ for Mac OS” on page 19)
•Mac OS8.6
•Mac OS9.x.
Note: The SpeedTouch™ also supports Linux platforms. Refer to the SpeedTouch
Support web pages for more information.
SpeedTouch™ driver
software on the
Internet
The SpeedTouch Support web pages on the Internet provide SpeedTouch™ software
upgrades for download.
These upgrades are regularly updated and can be found at:
•http://www.speedtouch.com
Procedure
Installation procedure When performing a web upgrade of the SpeedTouch™ software, the installation
process could slightly differ with the initial installation procedure.
Step Action
1Download the newest web upgrade from the Internet to a location on your
local PC or computer.
2Browse to the location where the web upgrade resides.
3Double-click it.
4Follow all instructions.

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3 SpeedTouch™ for Microsoft Windows
Introduction This chapter describes how to install and use the STUSB for Microsoft Windows OSs.
In this chapter
Topic Page
3.1. Installing the SpeedTouch™ 10
3.2. Using the SpeedTouch™ 16
3.2.1. Bridging Connections 17
3.2.2. Bridged PPPoE Connections 18

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3.1. Installing the SpeedTouch™
Introduction This section will assist you in installing the STUSB and preparing your PC for your
Internet connectivity.
Microsoft Windows •One of the following OSs must be readily installed on your PC:
•Microsoft Windows 98/98SE or Microsoft Windows ME
•Microsoft Windows 2000 or Microsoft Windows XP
You may need the Windows installation CD-rom during installation.
•For Windows98/98SE/ME:
•Pentium processor 166 MHz, or higher (or compatible)
•32 Mega Byte (MB) of memory, or more.
•For Window2000/XP :
•Pentium II processor, or higher (or compatible)
•64 MB of memory, or more.
•30 MB of free disk space
•A Web browser, e.g. Netscape Navigator, Internet Explorer, ... for surfing the
Internet.
Bridged PPPoE In case of Bridged PPPoE a PPPoE session client application must be readily installed on
your PC. The installation software must be provided by your Service Provider.
Two installation
methods
As your STUSB is a true Plug-and-Play device you can use two different installation
procedures:
•The SpeedTouch Setup wizard (application) Installation
By inserting the STUSB Installation CD-rom, a wizard automatically guides you
through all needed installation steps.
•The Plug-and-Play Compliant Installation
The installation procedure is initiated by connecting the STUSB to your PC's USB
port.
It does not matter which method you use, both are equally valid.
In this section, the SpeedTouch Setup wizard (application) installation is fully described.
In case you experience problems with this installation, you can try the Plug-and-Play
compliant installation, shortly described at the end of this subsection.
Windows OS
differences
The installation procedures might be slightly different depending on the Microsoft
Windows OS you are using:
•Some windows will look differently
•On Windows 98/98SE no 'Digital Signature' window will pop up
•For Windows 98/98SE, at the end of the installation procedure, you may be asked
to enter an area code for Dial-up connections.

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Previous STUSB
installations
In case the STUSB was already installed on your system, the SpeedTouch Setup wizard
(application) allows also an upgrade, removal or repair of the existing STUSB installa-
tion.
The SpeedTouch Setup
wizard (application)
installation Step Action
1Insert the STUSB Installation CD-rom in your PC's CD-rom drive.
The SpeedTouch Setup wizard (application) will start automatically.
Note: In case the SpeedTouch Setup wizard (application) does not start auto-
matically, open a 'Run' window via Start > Run from the Start menu and enter
following path: D:\Setup.exe, where D stands for the drive letter of your
CD-rom drive.
2The STUSB Setup program prepares the SpeedTouch Setup wizard (applica-
tion):
As soon as the preparation is finished, the SpeedTouch Setup wizard (applica-
tion) will start automatically.
3The 'Welcome to SpeedTouch™ setup' window pops up:
Click Next to proceed.

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4The 'Software License Agreement for SpeedTouch™' window pops up:
Click Yes to accept the terms of the agreement and to continue the installa-
tion.
5The following window allows you to choose a destination folder for the
STUSB driver software:
In most cases the proposed destination is best suited for the STUSB driver
software. Click Next to proceed.
Step Action

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6The 'Select Program Folder' window pops up:
Click Next to proceed.
7The wizard copies STUSB driver software to your local disk:
Note for Windows ME/2000/XP user only: If a 'Digital Signature' window pops
up, click Yes to continue.
Step Action

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8The 'Setup Complete' window pops up to announce that installation is
finished:
Click Finish to close the wizard.
9Plug the ADSL cable, provided in your package, into the inline receptacle of
the STUSB. Plug the other end of the ADSL cable into the wall socket termi-
nating ADSL service.
Note: Depending onto which pins of the wall socket the ADSL signals are
assigned, it might be necessary to plug in an RJ11 interchanger into the wall
socket prior to connect the ADSL cable.
10 Plug the STUSB's USB connector into the PC's USB port.
An USB port can be easily located, it is marked with the typical USB symbol:
11 The 'Windows found New Hardware' wizard will automatically continue with
the installation of the STUSB ADSL modem device:
12 The installation finishes with setting up STUSB's ADSL Wide Area Network
(WAN) connectivity.
The installation of the STUSB is now finished. The STUSB is now prepared for
connecting you to the Internet. (See section “3.2. Using the SpeedTouch™”
on page 16).
Step Action

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The Plug-and-Play
compliant installation
As an alternative to the SpeedTouch Setup wizard (application) installation you can also
install the STUSB using the Plug-and-Play compliant installation.
Installation results After you have correctly followed the STUSB installation procedures, the following
folders and icons are added to your system:
•SpeedTouch USB program folder:
The SpeedTouch USB Diagnostics application is added.
•Desktop SpeedTouch Dial-up icon:
A SpeedTouch Dial-up icon is added to your desktop.
•System tray SpeedTouch status icon:
An STUSB status icon is added to the system tray, allowing instant status informa-
tion of the STUSB.
Step Action
1Connect the STUSB to the ADSL wall socket and the PC.
Note: ADSL must be available, as well as the appropriate central splitter or
distributed filters.
2Windows will automatically recognize the STUSB.
The Windows 'Found new Hardware' wizard pops up. This wizard will guide
you through the installation procedure.
Follow all the instructions. In most cases you only have to click Next to
proceed with the installation procedure.
3At some point the STUSB Installation CD-Rom will be requested. At this
point the SpeedTouch Setup wizard (application) will continue with the instal-
lation of the STUSB software and applications.
4The installation finishes with setting up STUSB's ADSL Wide Area Network
(WAN) connectivity.
The installation of the STUSB is now finished. The STUSB is now prepared for
connecting you to the Internet. (See section “3.2. Using the SpeedTouch™”
on page 16).

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3.2. Using the SpeedTouch™
STUSB status icon As soon your STUSB is installed, a STUSB status icon is shown at your desktop's system
tray.
STUSB status icon
colors
The STUSB status icon is colored, depending on the state of the STUSB device. If you
position your mouse pointer over the STUSB status icon, a message pops up:
STUSB Diagnostics The STUSB status icon is also a short-cut to the STUSB Diagnostics application. This
application allows you to overview some detailed parameters and settings of your
STUSB and the current connection.
Refer to the STUSB Diagnostics Guide for more information. The latest version of the
Diagnostics Guide can always be downloaded from the SpeedTouch Support web pages.
System tray icon Message Description
ADSL Modem
Modem not plugged in
The STUSB is not plugged
into the PC's USB port. An
ADSL connection can not
be established.
ADSL Modem
Initializing ADSL line
The STUSB is plugged in,
but has not (yet) accom-
plished synchronization
over the ADSL line.
ADSL Modem.
Sent : X bytes
Received : Y bytes
The STUSB is connected,
and synchronized, and has,
up to this moment, sent X
bytes, and received Y bytes
over the ADSL line.