THOMSON 300 Series User manual

SpeedTouch™
USB/330
ADSL USB Modem
Installation and User’s Guide
300
SERIES

3EC 36714 BAAA TCZZA Ed. 02
SpeedTouch™
USB/330
Installation and User’s Guide
PPPoA - PPPoE

3EC 36714 BAAA TCZZA Ed. 02
Status Released
Change Note PeckelbeenS
Short Title CD-UG STUSB/330 R2.0 PPP en
Copyright © 2002 THOMSON multimedia. All rights reserved. Passing on, and copying of this docu-
ment, use and communication of its contents is not permitted without written authorization
from THOMSON multimedia. The content of this document is furnished for informational
use only, may be subject to change without notice, and should not be construed as a commit-
ment by THOMSON multimedia. THOMSON multimedia assumes no responsibility or
liability for any errors or inaccuracies that may appear in this document.

3EC 36714 BAAA TCZZA Ed. 02 1
Contents
1 The SpeedTouch™USB and SpeedTouch™330 Intro-
duction3
2 Get Acquainted to the SpeedTouch™......................... 5
2.1. First Steps ............................................................................................................. 6
2.2. What You Need ................................................................................................... 7
2.3. SpeedTouch™ Support ....................................................................................... 8
3 SpeedTouch™ for Microsoft Windows ........................ 9
3.1. Installing the SpeedTouch™............................................................................. 10
3.2. Using the SpeedTouch™................................................................................... 16
4 SpeedTouch™ for Mac OS .......................................... 21
4.1. Installing the SpeedTouch™............................................................................. 22
4.1.1. Installation for Mac OS8.6 and Mac OS9.x...............................................................................23
4.1.2. Installation for Mac OS X (Mac OS10.1)................................................................................... 26
4.2. Using the SpeedTouch™................................................................................... 31
4.2.1. Using the SpeedTouch™ in Mac OS8.6 and Mac OS9.x.......................................................32
4.2.2. Using the SpeedTouch™ in Mac OS X (Mac OS10.x) .......................................................... 35

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5 Troubleshooting ........................................................... 39

1 The SpeedTouch™USB and SpeedTouch™330 Introduction
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1 The SpeedTouch™USB and SpeedTouch™330
Introduction
Welcome to the SpeedTouch™USB and SpeedTouch™330 ADSL USB modems !
With the Award-winning SpeedTouch™ Asymmetric Digital Subscriber Line (ADSL)
modem surfing the Internet will become a whole new experience.
With download speeds up to 8 Megabits per second (Mbps), your SpeedTouch™ is the
ideal solution for exploring the Internet, high-speed interactive gaming and enjoying
online audio and video streaming.
With the included installation CD-rom the installation of the SpeedTouch™ is really
straightforward : surfing the Internet is only a few clicks away.
Terminology For readability, both the SpeedTouch™USB and SpeedTouch™330 will be referred to as
SpeedTouch™ further in this User's Guide.
Safety instructions Prior to connecting the SpeedTouch™, read the Safety Instructions.
Trademarks The following trademarks are used in this document:
•SpeedTouch™ is a trademark of THOMSON multimedia.
•Windows™ and Internet Explorer™ are trademarks of Microsoft Corporation.
•Apple® and Mac® OS are registered trademarks of Apple Computer Inc.
•Netscape® and Netscape Navigator® are registered trademarks of Netscape
Communications Corporation.
Other products may be trademarks or registered trademarks of their respective manu-
facturers.

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1 The SpeedTouch™USB and SpeedTouch™330 Introduction
4
Service Provider For readability, the term Service Provider (SP) will be used to designate all organizations
which provide either DSL connectivity, Internet access or Corporate access, for
example an Internet Service Provider (ISP).
SpeedTouch™
documentation and
software updates
Due to the continuous evolution of ADSL technology, existing products are regularly
upgraded.
For more information on the newest technological breakdowns, software upgrades, and
documents, please consult:
•http://www.speedtouch.com

2 Get Acquainted to the SpeedTouch™
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2 Get Acquainted to the SpeedTouch™
Introduction This chapter will assist you in getting acquainted with the SpeedTouch™ and will guide
you through the first steps in preparing the SpeedTouch™ for Internet connectivity.
In this chapter This chapter contains the following topics:
Topic Page
2.1. First Steps 6
2.2. What You Need 7
2.3. SpeedTouch™ Support 8

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6
2.1. First Steps
Delivery check Check your SpeedTouch™ package for the following items:
•One SpeedTouch™USB or SpeedTouch™330
•2m DSL cable (RJ11/RJ11, RJ14/RJ14)
•The SpeedTouch™ Installation CD-rom.
Damaged or missing
items
In the event of damaged or missing items, contact your local product dealer for further
instructions.
Other materials Your SpeedTouch™ shipping carton may also include release notes, safety and confor-
mity declarations and other materials.
Your SpeedTouch™ Unlike most traditional modems, the electronic circuitry of the SpeedTouch™ has been
shaped into a stylish body. The input/output wiring is moulded in an ergonomically
designed pigtail.
On the rear end of the pigtail you find the USB connector. That's the interface which
connects the SpeedTouch™ to your Personal Computer (PC). The ADSL Line port is
situated in the inline receptacle. This port connects the SpeedTouch™ to the ADSL
highway.
Note: As you notice, there is no separate mains plug, cord, or power adapter. This is
because the SpeedTouch™ is powered via the USB connection.

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2.2. What You Need
ADSL and telephone
service
ADSL service must be enabled on your telephone line.
As both telephone and ADSL service are simultaneously available from the same copper
pair, you need a central splitter or distributed filters for decoupling ADSL and telephone
signals.
Contact your Service Provider for more information.
WARNING In all cases contact your ADSL Service Provider about splitter/filter installation !
Public telephone lines carry voltages that can cause electric shock. Only install splitter/
filters yourself if these are qualified for that purpose.
Other splitter/filters may only be installed by qualified service personnel.
Service Provider You must have a user account at an Internet Service Provider (ISP) for Internet access:
For this user account, it will provide you:
•A user name (logon ID)
•A password.
Note: The SpeedTouch™ supports two connection services: PPPoA and PPPoE.
Depending on the preferences of your Service Provider, the connection service suitable
for your connectivity to the Service Provider, hence the Internet will be installed by the
Installation CD-Rom delivered with your SpeedTouch™.
PC or computer Your PC or computer must be equipped with an USB port capable of powering attached
USB devices. You may also use an USB hub to connect the SpeedTouch™.
Note: Make sure you are not using low-powered USB ports to connect the Speed-
Touch™. In case you are not sure of the type of USB port, see the User's Guide of your
PC or USB port hub.

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2.3. SpeedTouch™ Support
Supported Operating
Systems
This User's Guide describes the installation and use of the SpeedTouch™ under
following Operating Systems (OSs):
•Microsoft OSs (See chapter “3 SpeedTouch™ for Microsoft Windows” on page 9)
•Microsoft Windows 98, 98SE and higher
•Microsoft Windows Millennium
•Microsoft Windows 2000/XP.
•Mac OSs (See chapter “4 SpeedTouch™ for Mac OS” on page 21)
•Mac OS8.6
•Mac OS9.x
•Mac OS X (Mac OS10.1)
Note: Mac OS10.0 user are strongly recommended to download the free
upgrade to Mac OS10.1.
Note: The SpeedTouch™ also supports Linux platforms. Refer to the Speedtouch
Support pages for more information.
SpeedTouch™ driver
software on the
Internet
The Speedtouch Support pages on the Internet provide SpeedTouch™ software
upgrades for download.
These upgrades are regularly updated and can be found at:
•http://www.speedtouch.com
Procedure
Installation procedure When performing a web upgrade of the SpeedTouch™ software, the installation
process could slightly differ with the initial installation procedure.
Step Action
1Download the newest web upgrade from the Internet to a location on your
local PC or computer.
2Browse to the location where the web upgrade resides.
3Double-click it.
4Follow all instructions.

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3 SpeedTouch™ for Microsoft Windows
Introduction This chapter describes how to install and use the SpeedTouch™ for Microsoft
Windows OSs.
In this chapter This chapter contains the following topics:
Topic Page
3.1. Installing the SpeedTouch™ 10
3.2. Using the SpeedTouch™ 16

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3 SpeedTouch™ for Microsoft Windows
10
3.1. Installing the SpeedTouch™
Introduction This section will assist you in installing the SpeedTouch™ and preparing your PC for
your Internet connectivity.
Microsoft Windows •One of the following OSs must be readily installed on your PC:
•Microsoft Windows 98/98SE or Microsoft Windows ME
•Microsoft Windows 2000 or Microsoft Windows XP
You may need the Windows installation CD-rom during installation.
•For Windows98/98SE/ME:
•Pentium processor 166 MHz, or higher (or compatible)
•32 Mega Byte (MB) of memory, or more.
•For Window2000/XP :
•Pentium II processor, or higher (or compatible)
•64 MB of memory, or more.
•30 MB of free disk space
•Microsoft Dial-Up Networking (default installed with the OS)
•A Web browser, e.g. Netscape Navigator, Internet Explorer, ... for surfing the
Internet.
Two installation
methods
As your SpeedTouch™ is a true Plug-and-Play device you can use two different installa-
tion procedures:
•The SpeedTouch Setup wizard (application) Installation
By inserting the SpeedTouch™ Installation CD-rom, a wizard automatically guides
you through all needed installation steps.
•The Plug-and-Play Compliant Installation
The installation procedure is initiated by connecting the SpeedTouch™ to your
PC's USB port.
It does not matter which method you use, both are equally valid.
In this section, the SpeedTouch Setup wizard (application) installation is fully described.
In case you experience problems with this installation, you can try the Plug-and-Play
compliant installation, shortly described at the end of this section.
Windows OS
differences
The installation procedures might be slightly different depending on the Microsoft
Windows OS you are using:
•Some windows will look differently
•On Windows 98/98SE no 'Digital Signature' window will pop up
•For Windows 98/98SE, at the end of the installation procedure, you may be asked
to enter an area code for Dial-up connections.

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Previous SpeedTouch™
installations
In case the SpeedTouch™ was already installed on your system, the SpeedTouch Setup
wizard (application) allows also an upgrade, removal or repair of the existing Speed-
Touch™ installation.
The SpeedTouch Setup
wizard (application)
installation Step Action
1Insert the SpeedTouch™ Installation CD-rom in your PC's CD-rom drive.
The SpeedTouch Setup wizard (application) will start automatically.
Note: In case the SpeedTouch Setup wizard (application) does not start auto-
matically, open a 'Run' window via Start > Run from the Start menu and enter
following path: D:\Setup.exe, where D stands for the drive letter of your
CD-rom drive.
2The SpeedTouch™ Setup program prepares the SpeedTouch Setup wizard
(application):
As soon as the preparation is finished, the SpeedTouch Setup wizard (applica-
tion) will start automatically.
3The 'Welcome to SpeedTouch™ setup' window pops up:
Click Next to proceed.

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4The 'Software License Agreement for SpeedTouch™' window pops up:
Click Yes to accept the terms of the agreement and to continue the installa-
tion.
5The following window allows you to choose a destination folder for the
SpeedTouch™ driver software:
In most cases the proposed destination is best suited for the SpeedTouch™
driver software. Click Next to proceed.
Step Action

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6The 'Select Program Folder' window pops up:
Click Next to proceed.
7The SpeedTouch Setup wizard (application) copies SpeedTouch™ driver soft-
ware to your local disk:
Note for Windows ME/2000/XP user only: If a 'Digital Signature' window pops
up, click Yes to continue.
Step Action

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8The 'Setup Complete' window pops up to announce that installation is
finished:
Click Finish to close the SpeedTouch Setup wizard (application).
9Plug the ADSL cable, provided in your package, into the receptacle of the
SpeedTouch™. Plug the other end of the ADSL cable into the wall socket
terminating ADSL service.
Note: Depending onto which pins of the wall socket the ADSL signals are
assigned, it might be necessary to plug in an RJ11 interchanger into the wall
socket prior to connect the ADSL cable.
10 Plug the SpeedTouch™'s USB connector into the PC's USB port.
An USB port can be easily located, it is marked with the typical USB symbol:
11 The 'Windows found New Hardware' wizard will automatically continue with
the installation of the SpeedTouch™ ADSL modem device:
12 The installation continues with the creation of the appropriate PPP Dial-Up
Networking connections.
13 At the end of the procedure the 'Speed Touch Dial-Up' window pops up,
allowing you to immediately connect to the Internet (See section “3.2. Using
the SpeedTouch™” on page 16).
The installation of the SpeedTouch™ is now finished. The SpeedTouch™ is
now prepared for connecting you to the Internet.
Step Action

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The Plug-and-Play
compliant installation
As an alternative to the SpeedTouch Setup wizard (application) installation you can also
install the SpeedTouch™ using the Plug-and-Play compliant installation.
Installation results After you have correctly followed the installation procedures, regardless whether the
SpeedTouch Setup wizard (application) installation or the Plug-and-Play compliant instal-
lation procedures was used, the following folders and icons are added to your system:
•SpeedTouch USB program folder:
The SpeedTouch USB folder is added containing two SpeedTouch™ applications:
•SpeedTouch USB Dial-Up
•SpeedTouch USB Diagnostics.
•Desktop SpeedTouch Dial-up icon:
A SpeedTouch Dial-up icon is added to your desktop.
•System tray SpeedTouch status icon:
An SpeedTouch™ status icon is added to the system tray, allowing instant status
information of the SpeedTouch™.
•Microsoft Dial-Up Networking folder:
A Dial-Up Networking icon is added for SpeedTouch™ connectivity.
Step Action
1Connect the SpeedTouch™ to the ADSL wall socket and the PC.
Note: ADSL must be available, as well as the appropriate central splitter or
distributed filters.
2Windows will automatically recognize the SpeedTouch™.
The Windows 'Found new Hardware' wizard pops up. This wizard will guide
you through the installation procedure.
Follow all the instructions. In most cases you only have to click Next to
proceed with the installation procedure.
3At some point the SpeedTouch™ Installation CD-Rom will be requested. At
this point the SpeedTouch Setup wizard (application) will continue with the
installation of the SpeedTouch™ software and applications.
4The installation continues with the creation of the appropriate PPP Dial-Up
Networking connections.
5At the end of the procedure the 'Speed Touch Dial-Up' window pops up,
allowing you to immediately connect to the Internet (See section “3.2. Using
the SpeedTouch™” on page 16).
The installation of the SpeedTouch™ is now finished. The SpeedTouch™ is
now prepared for connecting you to the Internet.

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16
3.2. Using the SpeedTouch™
SpeedTouch™ status
icon
As soon your SpeedTouch™ is installed, a SpeedTouch™ status icon is shown at your
desktop's system tray.
SpeedTouch™ status
icon colors
The SpeedTouch™ status icon is colored, depending on the state of the SpeedTouch™
device. If you position your mouse pointer over the SpeedTouch™ status icon, a
message pops up:
SpeedTouch™
Diagnostics
The SpeedTouch™ status icon is also a short-cut to the SpeedTouch™ Diagnostics
application. This application allows you to overview some detailed parameters and
settings of your SpeedTouch™ and the current connection.
Refer to the SpeedTouch™ Diagnostics Guide for more information. The latest version
of the Diagnostics Guide can always be downloaded from the SpeedTouch Support
pages.
How to make a
connection
Proceed as follows:
System tray
icon
Message Description
ADSL Modem
Modem not plugged in
The SpeedTouch™ is not plugged
into the PC's USB port. An ADSL
connection can not be established.
ADSL Modem
Initializing ADSL line
The SpeedTouch™ is plugged in,
but has not (yet) accomplished
synchronization over the ADSL
line.
ADSL Modem.
Sent : X bytes
Received : Y bytes
The SpeedTouch™ is connected,
and synchronized, and has, up to
this moment, sent X bytes, and
received Y bytes over the ADSL
line.
Step Action
1Double-click the 'SpeedTouch Dial-up' icon on your desktop:
Or open the SpeedTouch™ Dial-up window via Start > Programs > Speed-
Touch USB > SpeedTouch USB Dial-up.