THOMSON BB8298 User manual

GPS Pet Sitter
BB8298
Bigben Interactive FRANCE
Rue de la voyette CRT2 - 59814
LESQUIN Cedex
GPS PET SITTER
TRACKER GPS ANIMAUX

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THOMSON Pet Sitter
Thank you for purchasing this THOMSON product. In case of a malfunction please refer to the support information at
the end of this manual. We highly appreciate any feedback which helps us to improve our products. Please keep this
instruction manual for future reference.
WARRANTY
This product bearing the THOMSON trademark, is guaranteed by the manufacturer for a period of 1 year from the date of
purchase, and will, during this period, be replaced with the same or a similar model, at our option, free of charge if there
is a defect due to faulty material or workmanship. This guarantee does not cover defects arising from accidental damage,
misuse or wear and tear and is available only to the original purchaser of the product. This does not aff ect your statutory
rights.
CONTENTS OF THE PACKAGE
• Pet Sitter
• Collar clamp
• Charging cable
• Quick start manual
PET SITTER ELEMENTS
01. Micro USB slot for charging and  rmware updates
02. Power button
03. Status LED (Green), GPS signal
Blinking – Frequency of blinking depends on the tracking frequency set in the app.
Solid – Searching for signal
04. Status LED (blue), GSM network signal
Blinking every 10 secs – Connected to GSM network
Solid – Searching for GSM signal
05. Status LED (red), Battery charge
06. Micro SIM card slot
CHARGING YOUR PET SITTER
Your THOMSON Pet Sitter features a built-in rechargeable battery. To charge it, you need to use the charging cable which
has been supplied with the device. Plug the USB connector into an AC adaptor (maximum rating 1A output) with a USB
socket (e.g. the one which came with your smartphone) or directly in to the USB socket of your computer. Remove the
silicone cover on the pet sitter and plug in the Micro USB plug into the socket.
NOTE: Please note that the pet sitter needs to be charged using the supplied cable as most other USB cables will not  t.
INSTALLING A SIM CARD
Your THOMSON Pet Sitter relies on the GPS functionalities of modern mobile devices. In order for these to work it
requires a Micro SIM card to be inserted. To do this open the silicone cover next to the three LEDs and insert the SIM card
with the golden contacts facing towards the coloured plastic top of the Pet Sitter. If inserted correctly, the card will lock
into the slot. For removal, simply push it again and pull it out.
Make sure the SIM card, which you intend to use, does not require a PIN code to work, since the Pet Sitter will not
function correctly.
Fig.1 Fig.2
1 2 3 4 5 6

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In the next step you will have to set the APN details for your SIM card. To do this please refer to the section “APN
SETTINGS” later in the instructions.
Now turn on the Pet Sitter. After a short time the Blue LED will be lit and if connection to the GSM network has been
successful, it should start slowly blinking.
ATTACHING THE DEVICE
To attach the Pet Sitter to the collar of your pet, you will need to use the clamp provided.
• Slide the two clips into the guide rails of the Pet Sitter with the LED’s facing upwards. Make sure they are  rmly
snapped in place to prevent the device from becoming loose and falling off .
• Now slide the Pet Sitter over the collar and ensure it is secure.
NOTE: When the clamp is  xed to a thick collar, it will adjust to the thickness. You will need to adjust it manually to secure
a tight  t, if it needs to be attached to a thinner collar afterwards. This is due to the fact that the metal clamp is rigid.
PET SITTER APP
Installing the Pet Sitter application
Look for the “THOMSON Pet Sitter” app in the Apple store/Google Play store and download it to your mobile device.
Registering an account
For your Pet Sitter to work you will need to register an account  rst. This is required so you can use your mobile phone to
connect to the THOMSON server that the Pet Sitter is sending its data to. The  rst time you open the app or when you’ve
logged out of your account, you will see the login screen which allows for registering new accounts as well.
Fig.3
Fig.4

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After clicking on “Registration” you will see the registration screen, where you need to enter your email address and
password. Please ensure that you also read and agree to the user agreement.
Fig.5 Fig.6
Send the registration details by clicking “Register”. An email will be sent to the specied address, which you need to
conrm to nish the registration process.
If you cannot read the email message sent, please make sure your email service is set to read the HTML format.
Alternatively, use a common email service that uses this format like Hotmail or Gmail.
Note: the product comes with 2 years of positioning service.
Registering the Pet Sitter device
In the next step you will need to register your pet sitter device to your account. For the rst installation the app will ask
you to add a new device. Select “Install Immediately” so you can install a new device.
Fig.7 Fig.8
Note: In order for the following steps to work the Pet Sitter needs to be fully charged and turned on. You’ll also require a
functional network connection (indicated by the ashing Blue light), which means a SIM card needs to be inserted rst.
Firstly, enter the serial number of your Pet Sitter either manually or by scanning the QR code on the back of the device.
Then input the phone number of the SIM card which has been inserted in the Pets Sitter where is says “Device SIM no.”
And nally enter your mobile phone number so you can receive information and data directly to the app.
Click on submit and your device will be paired to your app.
Fig.9

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APN settings
In order for your Pet Sitter to gain access to the GSM network you will have to set the APN details (phone number of the
SIM card inserted, APN name and if necessary username and password) for the provider of your SIM card. If you’re unsure
about these, please visit the website of your provider for more detailed information or search elsewhere online
Fig.10
When you have successfully entered the APN details, the app will send an SMS message to the tracker and you will
receive a message back to conrm is has worked.
Exit the SMS message screen and return to the app.
Fig.11

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THE MAIN SCREEN
After logging in you will see the main screen. Here you can see the current position of the Pet Sitter on the map and have
access to all the functions of the app. These are as follows:
Fig.12
Settings
Current
location
Geo-fence
options
Path history of
the tracking
device
Selecting / Adding device
Account options
LOCATION
Click on this option to show the current location of the tracker. This will also show the date, time and address. If you click
on the ‘Go Here’ option you can get full directions to the location, just like using a sat-nav device.
Fig.13
GEO-FENCE
A “Geo-Fence” is a virtual boundary for a zone which the Pet Sitter is not supposed to leave. For example if you use the
Pet Sitter device on your pet, you could set up a geo-fence around your house or property to get an alert if your pet
leaves the area.
To set up a geo-fence, you rst need to dene the center of the geo-fence zone. Then you set the radius for the fence to
surround this point. You can dene the center in two ways:
- Simply point to the center by selecting it on the map you see in the screen.
- By pressing the pencil icon in lower right of the screen, you can manually enter an address for the map to go to.
- To dene the radius of the geo-fence, use the slider at the bottom of the page. You can set the fence from 50M to
500M.
- After dening both center and radius, hit nish to complete the setup. Now you will receive notications if the Pet Sitter
leaves this dened area.

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Fig.14
TRAIL
This function allows for following the path of the Pet Sitter for any specic date and time. Simply enter the date and the
times for start and end in the menu on the lower side of the screen, to see the trail for this given time.
Fig.15
ADDING ADDITIONAL TRACKERS
If you have more than one tracker you can add it to the same account.
Simply click on the name in the top centre of the map screen and then click on the Add Device option and then follow
the same procedure when you installed the rst device.
You can also delete any device from this page.
Fig.16

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ACCOUNT OPTIONS
• By clicking on the icon on top left of the page you can see the list of devices which are linked to your account and
those which you’ve been granted authorization for.
• “Account details” holds all the information for your pet, which is especially useful if you want to use more than one
device with your account. You can also enter further information about your pet and a photo.
Here you can also setup up to 3 phone numbers which will receive an SMS alert message, in case the tracker leaves
a previously setup geo-fence or the battery is low. Please note that for international phone number, the appropriate
country code needs to be used in front of the regular number.
• To see the history of past alerts (e.g. Geo-Fence) click on “Alerts”.
• “Authorize account” lets you grant access to the Pet Sitter to other users, for example family members. You can
register up to 3 additional mail addresses. They will all need to have the same app installed on their mobile device
• With “Exit | Change Account” you can close the app and log out of it, to log in with a diff erent account.
Fig.17
SETTINGS
• “APN settings” lets you set the details for your mobile network, for more details see the next section
• “Location frequency” determines how often the Pet Sitter will send a signal to the server to update its position.
NOTE: A higher frequency will deplete the battery faster.
• “Alarm push settings” turn on/off the alarms for the device leaving the geo-fence or if its battery is depleted
• “Timezone settings” lets you determine your location
• “Reset” will set back all your entered information to the default factory settings
• “Reminder mode” lets you determine if alarms are indicated by your phones sound, vibration or both
• “Help” leads you to the THOMSON support page, where you can  nd help in case of any problems and the full
instructions.
• “Check update” will look for an updated version for both your app and the trackers  rmware
• “About” shows information about the brand THOMSON
Fig.18

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COMMON APN DETAILS
If you are using any of the following operators you can use these APN details during installation.
OPERATOR APN USER NAME PASSWORD
SFR websfr blank blank
Orange Orange.fr orange orange
Bouygues Telecom mmsbouygtel.com blank blank
Free Free blank blank
Please ensure that you input the details correctly. Any errors may result in the product not functioning.
TROUBLESHOOTING
01. The tracker will not appear on the map
• Ensure you have followed the full registration process including the email conrmation.
• Check that the APN details have been input correctly and you have received an SMS reply.
• Make sure the tracker is switched on and the Blue and Green LEDs are slowly ashing. Note that you will only get a
ashing green LED for a GPS signal if the tracker is outdoors
02. I’m not receiving any notications or messages.
• Make sure you have sucient credit on your sim card.
• Ensure you have the push alert settings switched on in the settings.
• Make sure the Tracker is switched on and has power.
03. The time displayed of the tracker position is not correct
• Select the correct time zone for your location in the settings
04. The tracker is not providing it position very often.
• Change the location frequency in the settings to a shorter time.
05. The battery is running out too soon.
• Change the location frequency to a longer time.
RECYCLING
This symbol on the product or on its packaging indicates that this product shall not be treated as household
waste. Instead it should be taken to an applicable collection point for the recycling of electrical and electronic
equipment. By ensuring that this equipment is disposed of correctly you will help prevent potential negative
consequences for the environment and human health, which could otherwise be caused by inappropriate waste
handling of this product. The recycling of materials will help to conserve natural resources.
For more information please contact your local council or waste disposal service.
IMPORTANT SAFEGUARDS & PRECAUTIONS
• Do not disassemble; there are no serviceable parts inside.
• Do not use if the equipment is damaged.
• For external cleaning, use a soft, clean, damp cloth only.
• Use of detergents may damage the cabinet nish.
• Only use the cables that are supplied with this equipment.

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TECHNICAL SPECIFICATION
Dimensions (L x W x H): 75mm x 34mm x 7mm Charging current: ~600mA
Weight: 40g Charge duration: ~2h
Positional accuracy: 15m Endurance time: ~Up to 72h (battery life depends on GPS
tracking frequency)
Battery: 3.7V ~ 4.2V, 500mAh Li-Polymer Waterproof rating: IP67
Standby current: ~200mA
CUSTOMER SUPPORT:
For UK support contact: [email protected]
LEGAL LINES:
iOS® and iPhone® are trademarks of Apple Inc., registered in the U.S. and other countries. Android™ and Google Play™
are trademarks of Google Inc. All other trademarks are the property of their respective owners.