TickTalk TICK TALK 3 User manual

0
TICICT011C 3
Quick Start
- Components
-Recharge
-
Activate the SIM
-Insert SIM
- Connectivity
- Download the APP
-Sign Up
-Pair TickTalk
-
Setup User Info
-
Pre-set Contacts
- Trouble Shootings
-Warning
-Return
for Refund
-Return for A Replacement
-
Contact

Quick tap the
POWER BUTTON
once then
SOS BUTTON
twice to call
911 instantly.
COMPONENTS
Hold down the
POWER BUTTON
for 5 seconds to turn
the TickTalk 3 on or
reboot the TickTalk 3.
Hold down the
SOS BUTTON
for 5 seconds to
call the preset
SOS number.

COMPONENTS
SPEAKER
Both the speaker and
the microphone are
protected by
WATERPROOF IP67.
Do not pierce with
sharp objects.
MICROPHONE

0
Designed by TickTalk Tee
in ,. morn • Made in Chi
uww. yticktalk.com
C)
CHARGING
Please use the 5V USB charger
that connects
to the charging
cord in
order to charge your
TickTalk 3. If the cord is
0
broken stop using it
immediately.
For safety reasons,
we recommend that
an
adult supervise their
child while charging the
TickTalk
3.
O Put the charging head
~-.. -/ onto the metal pins on the
back
of the TickTalk 3. Make
sure
the metal charging port
is connected to the metal
charging
connector of the
charging cord. You'll hear a
sound when the TickTalk 3
gets started
to charge. It will
take 3 hours
to fully charge
the TickTalk 3.

ACTIVATE THE SIM
TickTalk is not affiliated with any wireless
carriers. A
free Red Pocket SIM kit is provided
with your purchase. Other carriers were
considered but Red Pocket was able to provide
a more affordable monthly plan for TickTalk
users. Be aware
that this is subject to change.
Red Pocket is a
US based pre-paid carrier.
They
work with AT&T and T-mobile's network.
For customers outside of the US or customers
who use their own carrier, please get the SIM
kit from your own carrier. Make sure to add a
regular phone line
with talk, text and data for
your TickTalk 3. The TickTalk 3 is not
compatible with any wearable, digits
or
tablet plans.
TickTalk 3 Frequency Bands
4G 3G 2G
Bl/ 2100
B2/ 1900
B3/ 1800
B4/ 1700
B5/ 850
B7/ 2600
B40/ 2300
Bl/ 2100
B2/ 1900
B4/ 1700
B5/ 850
B2/ 1900
B3/ 1800
B5/ 850

ACTIVATE THE SIM
Activate Red Pocket's SIM card
Step 1
Go www.redpocket.com/activate
or
www.myticktalk.com and click Activate in the
menu bar.
Step 2
Input
your SIM ICCID # and follow Red Pocket's
Activation Steps to activate your SIM and
create
your account.
Step 3
Before you
choose your monthly plan, it will
ask you
"Do you have an Activation PIN#?",
please choose NO.
Step 4
Choose
your monthly plan. We recommend the
two plans below for the TickTalk 3, the monthly
plan has no contract, you can switch to a
different plan based on your usage anytime.
$10 /30 days with 500 minutes, 500 texts and
500MB
of data
$15 /30 days with 1000 minutes, unlimited
texts and 1G of data

r,,
,igned by TickTalk Tech LLC
-alifornla. Made in China,
w.myticktalk.com
INSERT THE SIM
Slide from the side to insert
the SIM card into the slot
of the CARD COVER.
Make sure the back cover is
COMPLETELY snapped back
on
to secure the waterproof
protection.
0
/
Turn the TickTalk 3 on after
the SIM is installed. If the
SIM CAN'T BE READ , please
RE-INSTALL the SIM again.

NETWORK CONNECTIVITY
Make sure your TickTalk 3 has successfully
connected to the network. It'll show the
CONNECTED ICON on the top middle of
the watch screen. Otherwise, the watch
won't work.
Why don't I see the CONNECTED ICON?
1. Bad cellular reception.
2. Slow network connection.
3. Invalid or inactive SIM or wrong plan.
4. TickTalk server
connection issue.
How do I SOLVE this issue?
1. Check the carrier's coverage map in your
location. If you have bad coverage indoors,
please connect to Wi-Fi.
2. Check
if your SIM card is
activated and you
must have
credit in your account. Check
if you have the regular phone
plan with talk, text and data
instead
of WEARABLE
or DIGITS PLANS.
3. Contact the TickTalk
Technical
Support Team.

DOWNLOAD THE APP
•
, Download on the
App Store
... GettheAPP
"19 for Android
Please search TICKTALK 3 in APP STORE
or GOOGLE PLAY if you're not able to locate
the APP simply scan the QR codes above.
TickTalk 1 TickTalk 2 TickTalk 3

PAIR TO TICKTALK 3
Go to watch settings, click PAIR ME, it'll show
the
QR code. From the App, click pair your
TickTalk 3. Use your cell phone to scan the QR
code on the watch screen.
Make sure the WATCH IS
ON and
CONNECTED to the mobile NETWORK
before your pair it.

SIGN UP
Sign up in the App
with your name,
email and phone
number. For SAFETY
REASONS, the
first
person who pairs the
watch to the App will
be the PRIMARY
USER. Only
the
PRIMARY USER will
have the capability
to
manage and approve
any SECONDARY
USERS
to use the
App to connect to
their TickTalk 3.

EDIT WATCH USER'S INFO
Click the ARROW ICON on the top right
corner to edit your child's personal info.
You cannot call your TickTalk 3 until the
watch's phone number and child's personal
info has been all set up in
the App.
Click the ARROW ICON on
top right of the
screen to add another TickTalk 3 to the App.
Once you add multiple watches in the App, you
can SWITCH
TO DIFFERENT WATCHES by
clicking the watch's name.
Blvd
a 4ve
ra Bl vd
IMEl:860769030045555
Add ano ther TickTa lk 3
z
J
EFrancis 4ve
3
!Q

PRESET CONTACTS
Click the CONTACTS ICON on the bottom left
in the App. You can add up to 53 contacts.
These contacts should be
trusted and
pre-authorized persons
who can CALL YOUR
CHILD and YOUR CHILD CAN CALL.

TROUBLE SHOOTINGS
Watch Overheating
The TickTalk 3 works basically the same
as our
personal smart phone, however, with the smaller
size
of the watch, our engineering team could
not avoid the watch
from overheating after
extended use.We have taken extreme precautions
by using heat insulation parts in the watch. Under
normal circumstances, the maximum temperature
will be
104 degrees Fahrenheit. Once you stop
using the watch the temperature will
drop very
quickly.
1. The 4G version will consume much more power
than the 2G version, If you enter a spot where
the reception is not
good, the CPU will keep
searching
for the signal which will generate heat.
2. Video calls require constant uploading of data,
so the CPU generates a lot of heat.
3. Long-time use, such as talking, taking photos,
sending messages, etc., will cause the
CPU to
generate a lot of heat.
We do recommend that the user take off the
watch
if it begins to overheat and feels
uncomfortable. Stop using the watch
for a while
until the temperature drops, which should be
fairly quickly.

TROUBLE SHOOTINGS
Unable to charge
Please
check to make sure the 4 pins of the
wire are completely touching the base of the
charging pins on the watch and try again.
Why does the watch only shows one watch's
location when I click the
multi-tracker icon?
If
your children are close together or at the
same location, the watch icons will overlap.
Please
zoom in on the map or use the single
watch
locator feature.
Why does the locator feature not work
on
my App?
Please sign
out of the App and sign in again.
This will refresh
the App.
Why I am unable
to set up the watch via
the APP?
Your watch may be
offline, you can restart the
watch, then put it next to the window and try
again. The most important thing is to see the
connection icon on the watch before setting it
up via the App. If you have bad reception
indoors, please connect the watch to the Wi-Fi
then set up again through the App.

TROUBLE SHOOTINGS
The watch is always offline I have bad
reception at home, what can I do?
The TickTalk 3 comes with the Wi-Fi connectivity.
Please set up the Wi-Fi connection
for the watch.
The watch will save and
remember your preset
Wi-Fi passwords, once your child returns back
home,
it will connect to your home Wi-Fi
automatically.
You don't need to set up the
Wi-Fi every time. Once it's connected to the
Wi-Fi, all features will still function the same.
The video call quality
is not very clear.
If it's at
night or in a dark room, the quality of
the image transmitted by the watch will be
affected by light. Please use it in a well-lit
environment.
The picture taken by the TickTalk 3 is not
clear enough.
1. Please be at least
15 inches away from the
camera when you take a picture or selfie,
the camera can't focus if the object is too
close to it.
2.
Do not shake the watch or wrist when shooting.
3. Try to shoot in a well-lit environment.
4. Keep the camera clean.

WARNING
The TickTalk 3.0 contains sensitive electronic
components and can be damaged if dropped,
burned, punctured,
or crushed. Do not use a
damaged TickTalk, such
as one with a cracked
screen, visible water intrusion,
as it may cause
. .
1nJury.
• Avoid heavy exposure to dust or sand.
• Do
not open the TickTalk and do not attempt
to repair it by yourself. Disassembling the
TickTalk may damage it, resulting in the loss
of water resistance, and may cause injury to
you or your child. This will also void your
warranty.
• Do
not attempt to replace the battery
yourself. You may damage the battery, which
could cause overheating and injury.
•
To charge the TickTalk, use only the original
charging cable and
5V USB charger. A higher
voltage may cause damage to the TickTalk
3.0
or other property.
• For the safety of your children, please do not
allow them to charge the TickTalk by
themselves. It is recommended that the

WARNING
TickTalk is always charged by adults or with
adult supervision.
• Your
child may be more likely to experience
irritation from any wearable device if they have
allergies
or other skin sensitivities.
If you are aware that
your child has skin
sensitivities, please take special care when
wearing the TickTalk.
Your child may be more likely
to experience
irritation from the TickTalk if worn too tightly.
Please remove the TickTalk periodically
to allow
the skin
to breathe.
Keeping the TickTalk and the band clean and
dry will reduce the possibility of any skin
irritation.
If your child experiences any redness, swelling,
itchiness,
or any other irritation or discomfort
on the skin around or beneath your TickTalk,
please remove the TickTalk immediately and
consult
your physician before resuming use.

RETURN FOR REFUND
If you are not satisfied with the product, you
can
contact us directly for return and refund
within 30 days of receiving. In these cases our
company will not take responsibility for the
return shipping cost.
Pre-authorization is required before sending
any
unit for a refund. All return products must
be in
brand-new condition, with complete
accessories, original packaging, including the
retail box, manuals, cables and other original
items. The free Sim Card kit should also be
included if it has not been used or activated.
If
the product is damaged or shows signs of
use, this policy does not apply. If the SIM is
activated, please keep
the SIM, do not return
a used SIM card.
Please
go
https://www.myticktalk.com/pages/return
to fill out the return form and submit to us.
You'll receive
an email with the return for
refund instruction from our system. Follow the
instruction to ship the watch back to us for a
refund. We'll
check the return watch's
condition and issue a refund in 2 business days
after receiving the return.