Tier1 WH-HD-IRN-MG-948 User manual

Water Softener +
Iron and Manganese Reduction System
Whole House Softener - Hardness-Iron-MG - WH-HD-IRN-MG
Owner’s Manual
1. Read all instructions carefully before operation.
2. Avoid pinched o-rings during installation by applying NSF certied lubricant to all seals
(provided with install kit.)
3. This system is not intended for treating water that is microbiologically unsafe or of unknown
quality without adequate disinfection before or after the system.
Tier1 Technical Support:
1-855-378-9116

2
Table of Contents
READ THIS PAGE FIRST
BEFORE STARTING INSTALLATION ..........................................................3
EFFICIENCY STATEMENT................................................................................4
HOW YOUR WATER SOFTENER WORKS............................................. 4
SPECIFICATIONS
SPECIFICATIONS ......................................................................................5
SYSTEM DIMENSIONS .............................................................................5
INSTALLATION
UNPACKING/INSPECTION ........................................................................6
BEFORE INSTALLATION ...........................................................................7
PREPARATION/INSTALLATION STEPS......................................................8
INSTALLING BRINE TANK.........................................................................9
WATER SOFTENER INSTALLATION...........................................................10
BASIC PRINCIPLES
STARTUP INSTRUCTIONS.........................................................................11
MANUAL REGENERATION ..........................................................................................12
MAINTENANCE INSTRUCTIONS...................................................13
RES-UP®FEEDER INSTALLATION INSTRUCTIONS.....................17
MASTER PROGRAMMING...............................................................19
TIER1_WH_HD_IRN_MG_948
TIER1_WH__HD_IRN_MG_1054

3
READ THIS PAGE FIRST
XRead this manual thoroughly to become familiar
with the device and its capabilities before installing
or operating your water softener. Failure to follow
instructions in this manual could result in personal
injury or property damage. This manual will also
help you to get the most out of your softener.
XThis system’s installation must comply with all state
or local regulations. Check with your local public
works department for plumbing and sanitation
codes. In the event the codes conict with any
content in this manual the local codes should
be followed. Consult your licensed plumber for
installation of this system.
XThis water lter is designed to operate on pressures
of 30 psi to 125 psi. If the water pressure is higher
than the maximum use a pressure reducing valve in
the water supply line to the lter.
XThis unit is capable of operating at temperatures
between 40°F and 100°F (4°C - 37°C). Do not use
this water lter on hot water supplies.
XDo not install this unit where it may be exposed
to wet weather, direct sunlight, or temperatures
outside of the range specied above.
XAvoid pinched o-rings during installation by
applying (provided with install kit) NSF certied
lubricant to all seals.
XFilters are commonly exposed to high levels of
iron, manganese, sulfur, and sediments. Damage
to pistons, seals, and or spacers within the control
valve are not covered in this warranty due to the
harsh environment.
XIt is recommended to regularly inspect and service
the control valve on an annual basis. Cleaning
and or replacement of piston, seals, and or spacers
may be necessary depending on how harsh the
conditions are.
XDo not use water that is microbiologically unsafe
without adequate disinfection before or after this
system.
XThis publication is based on information available
when approved for printing. Continuing design
renement could cause changes that may not be
included in this publication. The manufacturer
reserves the right to change the specications
referred to in this literature at any time, without
prior notice.
BEFORE STARTING INSTALLATION
INSTALL NOTES &
SAFETY MESSAGES
Watch for the following
messages in this manual:
NOTE
Do not remove or destroy
the serial number. It must be
referenced on request
for warranty repair or
replacement
NOTE:used to
emphasize installation,
operation or
maintenance information
which is important
but does not present a
hazard.
CAUTION: used
when failure to follow
directions could result in
damage to equipment or
property.
WARNING:used to
indicate a hazard which
could cause injury or
death if ignored.
▶
▶
▶
▶
CAUTION!
Disassembly while under
pressure can result in ooding.
▶
!
WARNING!
ELECTRICAL SHOCK HAZARD!
Unplug the unit before
removing the cover or
accessing any internal control
ports.
▶


4
EFFICIENCY STATEMENT IAPMO R & T Certified
against CSA B483.1
PERFORMANCE DATA SHEET
MODEL NUMBER WH-HD-IRN-MG-948 WH-HD-IRN-MG-1054
Oty High Capacity Resin 1.0 1131.5 ftl
Rated Service Flow (gpml 10 12
Pressure Drop at Rated Service Flow (ps1J 15.0 15.0
Rated Softening Capacity lgrainsJ 13,629 Kl 3lbs 20,4A3 Kl 4.5lbs
Eciency (grams/lb sail) 4,543 4,543
Max.Flow Rate to Oram lgpml 2.0 2.4
Working Pressure Min.20 • Max. 125 psi
Operaung Temperature Mm 39 • Max.100 degrees Fahrenheit
1. Dissolved Iron—Also called ferrous or“clear water”iron. This type of iron can be removed from the water by the same ion exchange principle that removes the
hardness elements, calcium and magnesium. Dissolved iron is soluble in water and is detected by taking a sample of the water to be treated in a clear glass. The
water in the glass is initially clear, but on standing exposed to the air, it may gradually turn cloudy or colored as it oxidizes.
2. Particulate Iron—Also called ferric or colloidal iron. This type of iron is an undissolved particle of iron. A softener will remove larger particles, but they may not
be washed out in regeneration effectively and will eventually foul the ion exchange resin. A filtering treatment will be required to remove this type of iron.
3. Organic Bound Iron—This type of iron is strongly attached to an organic compound in the water. The ion exchange process alone cannot break this attachment
and the softener will not remove this type of iron.
4. Bacterial Iron—This type of iron is protected inside a bacteria cell. Like the organic bound iron, it is not removed by a water softener.
Water softeners remove hardness in the water by exchanging particles in the water, or ions. They remove hard ions such as calcium and magnesium in the water by trading it
for sodium ions producing soft water. Unlike the calcium and magnesium, sodium stays dissolved in water and does not form a scale. Sodium also does not interfere with the
cleaning action of soaps. The sodium is released by a charged resin contained in the softener, this resin also traps the calcium and magnesium ions. Eventually this resin releases
all of its sodium and has filled up with other ions, so it then must be regenerated. Regeneration is accomplished by washing the resin with a salt saturated brine solution that
removes the calcium and magnesium while replenishing the sodium. This is why the softener requires a brine tank and salt. The water softener can run for days before running
out of sodium, and when it does, the sodium is replenished in only a matter of a few hours
When using a softener to remove both hardness and dissolved iron it is important that it regenerates more frequently than ordinarily would be calculated for hardness removal
alone. Although many factors and formulas have been used to determine this frequency, it is recommended that the softener be regenerated when it has reached 50–75% of the
calculated hardness alone capacity. This will minimize the potential for bed fouling.
If you are operating a water softener on clear water iron, regular resin bed cleaning is needed to keep the bed from coating with iron. Even when operating a softener on water
with less than the maximum of dissolved iron, regular cleanings should be performed. Clean every six months or more often if iron appears in your conditioned water supply. Use
resin bed cleaning compounds carefully following the directions on the container.
CAUTION!
Do not use where the
water is microbiologically
unsafe or with water of
unknown quality without
adequate disinfection
before or after the unit.
This product is efficiency rated according to NSF/ANSI 44. The stated efficiencies are valid only at the specified salt dosages and maximum service flow rate.
These softeners conform to NSF/ANSI 44 for the specific performance claims as verified and substantiated by test data. These models are efficiency rated.The efficiency rating is valid only at the
stated salt dose and maximum service flow rate. They have a demand initiated regeneration (D.I.R.) feature that complies with specific performance specifications intended to minimize the amount
of regenerant brine and water used in their operation.These softeners have a rated softener efficiency of not less than 3350 grains of total hardness exchange per pound of salt (based on sodium
chloride) and shall not deliver more salt than their listed ratings.The rated salt efficiency is measured by laboratory tests described in NSF/ANSI Standard 44. These tests represent the maximum
possible efficiency that the systems can achieve. Operational efficiency is the actual efficiency after the system has been installed. It is typically less than the efficiency due to individual application
factors including water hardness, water usage, and other contaminants that reduce the softener’s capacity. These systems are not intended for use with water that is microbiologically unsafe or of
unknown quality without adequate disinfection before or after the system. Refer to Installation/operation manual and warranty for further details on installation, parts and service, maintenance
and further restrictions or limitations to the use of the product.
Why Water Gets Hard And How It Is Softened
All of the fresh water in the world originally falls as rain, snow, or sleet. Surface water is drawn upward by the sun, forming clouds. Then, nearly pure and soft as it starts to fall,
it begins to collect impurities as it passes through smog and dust-laden atmosphere. And as it seeps through soil and rocks it gathers hardness, rust, acid, unpleasant tastes and
odors.
Water hardness is caused primarily by limestone dissolved from the earth by rainwater. Because of this, in earlier times people who wanted soft water collected rainwater from
roofs in rain barrels and cisterns before it picked up hardness from the earth.
Some localities have corrosive water. A softener cannot correct this problem and so its printed warranty disclaims liability for corrosion of plumbing lines, fixtures or appliances.
Iron is a common water problem.The chemical/physical nature of iron found in natural water supplies is exhibited in four general types:
HOW WATER SOFTENERS WORK
Water hardness is caused primarily by limestone dissolved from the earth by rainwater. Iron is a common water
problem. The chemical/physical nature of iron found in natural water supplies is exhibited in four general types:
1. Dissolved Iron—Also called ferrous or “clear water” iron. This type of iron can be removed from the water by the same ion
exchange principle that removes the hardness elements, calcium and magnesium. Dissolved iron is soluble in water and
is detected by taking a sample of the water to be treated in a clear glass. The water in the glass is initially clear, but on
standing exposed to the air, it may gradually turn cloudy or colored as it oxidizes.
2. Particulate Iron—Also called ferric or colloidal iron. This type of iron is an undissolved particle of iron. A softener will
remove larger particles, but they may not be washed out in regeneration effectively and will eventually foul the ion
exchange resin. A ltering treatment will be required to remove this type of iron.
3. Organic Bound Iron—This type of iron is strongly attached to an organic compound in the water. The ion exchange process
alone cannot break this attachment and the softener will not remove this type of iron.
4. Bacterial Iron—This type of iron is protected inside a bacteria cell. Like the organic bound iron, it is not removed by a
water softener.
Water softeners remove hardness in the water by exchanging particles in the water, or ions. They remove hard ions
such as calcium and magnesium in the water by trading it for sodium ions producing soft water. Unlike the calcium
and magnesium, sodium stays dissolved in water and does not form a scale. Sodium also does not interfere with
the cleaning action of soaps. The sodium is released by a charged resin contained in the softener, this resin also
traps the calcium and magnesium ions. Eventually this resin releases all of its sodium and has lled up with other
ions, so it then must be regenerated. Regeneration washes the resin with a salt saturated brine solution to remove
the calcium and magnesium while replenishing the sodium. The water softener can run for days before running out
of sodium, and when it does, the sodium is replenished in only a matter of a few hours.
When using a softener to remove both hardness and dissolved iron it is important that it regenerates more
frequently than ordinarily would be calculated for hardness removal alone. It is recommended that the softener
be regenerated when it has reached 50–75% of the calculated hardness alone capacity. This will minimize the
potential for bed fouling.
If you are operating a water softener on clear water iron, regular resin bed cleaning is needed to keep
the bed from coating with iron. Even when operating a softener on water with less than the maximum
of dissolved iron, regular cleanings should be performed. Clean every six months or more often if iron
appears in your conditioned water supply. Use resin bed cleaning compounds carefully following the
directions on the container. Note: Inlet water which contains measurable levels of chlorine or
chloramines may adversely affect the resin life.

5
SPECIFICATIONS
MODEL SPECIFICATIONS
MODEL RESIN
CU FT
CAPACITY
GRAINS
FLOW RATE GPM MINERAL
TANK SIZE
BRINE
TANK SIZE
SALT CAP
LBS
SHIP
WEIGHT
LBS
SERVICE BACKWASH
WH-HD-IRN-MG-948 1.00 30,000 10.0 2.0 9 X 48 18 X 35 120 120
WH-HD-IRN-MG-1054 1.50 45,000 12.0 4.0 10X54 20 X 37 160 151
• At the stated service ow rates, the pressure drop through these devices will not exceed 15 psig.
• The manufacturer reserves the right to make product improvements which may deviate from the
specications and descriptions stated herein, without obligation to change previously manufactured
products or to note the change.
• Do not use water that is microbiologically unsafe without adequate disinfection before or after the
system.
• Iron content must not exceed 5 ppm. Periodic media cleaning is required by Pro-Res cleaner if iron
level exceeds 0.3 ppm. Inlet water which contains measurable levels of chlorine or chloramines may
adversely affect the resin life.
Working Temperature 40-100°F (4-37°C) (Do not subject the unit to freezing temperatures)
Working Pressure 30-125 PSIG (137-861 kPa)
Voltage 120V / 60 Hz
Pipe Size 3/4" or 1"
OPERATING CONDITIONS
SYSTEM DIMENSIONS
MODELS A (INCHES) B (INCHES)
WH-HD-IRN-MG-948 57 9
WH-HD-IRN-MG-1054 63 10
4 5
B
Twin Tank Model
A
Models A (Inches) B (Inches)
57” 9"
63” 10"
Model
Capacity Grains Flow Rate Mineral
Tank
Size
Resin
Cu. Ft.
Brine Tank Size
Inches
Salt
Cap
Lbs
Shipping
Weight
Lbs
@ 15 lbs/cu ft
Factory
Setting
@10 lbs/
cu ft)
@6 lbs/
cu ft
Service
USGPM
Backwash
USGPM
WH-HD-IRN-MG-948 30, 000 26,500 22,000 10.0 2.0 9 x 48 1.00 18.1 X 34. 7 270 1 20
WH-HD-IRN-MG-1054 45, 000 39,750 33,000 12.0 2.4 10 x 54 1.50 18.1 X 34.7 270 151
SPECIFICATION
Working Temperature = 34-110°F (1-43°C)
(Do not subject the unit to freezing temperatures)
Working Pressure = 30-125 PSIG (137-861 kPa)
Voltage = 120V / 60 Hz
Pipe Size = 3/4” or 1”
• At the stated service flow rates, the pressure drop
through these devices will not exceed 15 psig.
• Changing salt settings from factory setting may
require changing injector sizes to achieve stated
capacities
• The manufacturer reserves the right to make product
improvements which may deviate from the
specifications and descriptions stated herein,
without obligation to change previously manufactured
products or to note the change.
* Do not use water that is microbiologically unsafe
without adequate disinfection before or after the
system.
* Iron content must not exceed 1 ppm. Beyond 1 ppm
an iron softener must be used. Periodic media
cleaning is required by Pro-Res Cleaner is iron level
exceed 0.3 ppm
SYSTEM DIMENSIONS
WH-HD-IRN-MG-948
WH-HD-IRN-MG-1054

6
UNPACKING/INSPECTION
Be sure to check the entire unit for any shipping damage or parts loss. Also note damage to the shipping cartons.
Contact the transportation company for all damage and loss claims. The manufacturer is not responsible for
damages in transit. Small parts, needed to install the softener, are in a parts box. To avoid loss of the small parts,
keep them in the parts bag until you are ready to use them.
What is included in the box?
1. Control Valve
2. Tank
3. Parts Box
4. Owner's Manual
5. Drain Hose & Clamp
6. Brine Tank Assembly
There are 5 Red clips.
Please check to make
sure you have all of
them.
1. Control Valve
2. Tank
Distributor
Tube Inside
the Tank
Media Inside
the Tank.
Brine Tank
(Round or
Square)
Brine Tank
Tubing
Brine Well/
Safety Float
Brine Tank Lid
Grid (Round or Square)
Grid Legs (3 for
Round and 4 for
Square)
6. Brine Tank Assembly (Round Brine Tank Shown))
Upper Basket
3. Parts Box
2X 1” Straight
Adapter
Bypass Tool
O Rings Attached
2 X 3/4”
Elbow
Adapter)
Transformer
Grease
Packet

7
BEFORE INSTALLATION
10
8QILOWHUHG:DWHU%\SDVV
/RRS&XW&DSSHG
*URXQG6WUDS5HTXLUHG%HFDXVH
RI%UHDNLQ&RQWLQXLW\
)LOWHUHG:DWHU/LQHLQ+RPH
Fig. 1.
Make sure you have a copy of your most recent water test results.
It is important that this product not be installed until
you have this information
.
In all cases where metal pipe was originally used and is later interrupted by poly pipe or the Noryl bypass valve or by physical
separation, an approved ground clamp with no less than #6 copper conductor must be used for continuity, to maintain proper
metallic pipe bonding.
Inspecting and Handling Your 165HIM Softener*
Inspect the equipment for any shipping damage. If damaged, notify the transportation company and request a damage
inspection. Damage to cartons should also be noted.
Handle the filter unit with care. Damage can result if it is dropped or set on sharp, uneven projections on the floor.
Do not turn the filter unit upside down.
To Insure this Product Functions Properly:
Your feed water line size to the unit must be a minimum of 3/4 inch with an operating pressure of no less than 30
psi and no more than 125 psi
.
MECHANICAL:
Do not use petroleu
m based lubricants such as petroleum jelly, oils or hydrocarbon based lubricants.Use only 100% silicone
lubricants (grease packet provided in parts kit). All plastic connections should be hand tightened only. Teflon tape may be used
on connections that do not use an O-ring seal. Do not use pliers or pipe wrenches except where indicated by Nut shape (eg. pipe
adapters) All plumbing must be completed according to local codes. Soldering connections should be done before connecting
any pieces to the pipe as excessive heat can damage them.
Tools Required for Installation:
NOTE
: We recommend installation only be completed by a competent installer or
plumbing professional to insure
this product is installed in accordance with local
plumbing codes.
s
Two adjustable wrenches
s
Additional tools may be required if modification to home plumbing is required.
s
Plastic inlet and outlet fittings are included with the filter. To maintain full valve flow, 3/4” or 1” pipes to and from the
filter fittings are recommended. You should maintain the same, or larger, pipe size as the water supply pipe, up to the filter
inlet and outlet.
s
Use copper, brass, or PEX pipe and fittings.
s
Some codes may also allow PVC plastic pipe.
s
ALWAYS install the included bypass valve, or 3 shut-off valves. Bypass valves let you turn off water to the filter for repairs if
needed, but still have water in the house pipes.
s
5/8” OD drain line is needed for the valve drain.
NOTE
All government codes and
regulations governing the
installation of these devices
must be observed.
NOTE
If a severe loss in water
pressure is observed when
the filter unit is initially
placed in service, the filter
tank may have been laid on
its side during transit. If this
occurs, backwash the filter
to “reclassify” the media.
NOTE
Check your local electrical
code for the correct clamp
and cable size.
CAUTION!
If the ground from the
electrical panel or breaker
box to the water meter or
underground copper pipe
is tied to the copper water
lines and these lines are cut
during installation of the No-
ryl bypass valve and/or poly
pipe, an approved grounding
strap must be used between
the two lines that have been
cut in order to maintain
continuity. The length of the
grounding strap will depend
upon the number of units
being installed and/or the
amount of copper pipe being
replaced with plastic pipe.
See Fig. 1.
*NOTE
Due to transportation
and climatic conditions all
connections including the
valve to the tank need to be
checked at time of
installation and tightened if
necessary.

8
12
Downflow Valve
Inlet
Outlet
Attaching Bypass to Valve (If required in case of replacing the control valve. The new control
valve comes with bypass attached)
Make sure the bypass is attached well to the control valve. Connect the straight or elbow connectors to
the bypass with red clips. Connect the inlet and outlet of the water Softener to the plumbing of the
house. The control valve must not be submitted to temperatures above 43°C (110°F). When sweat
fittings are used, to avoid damaging the control valve, solder the threaded copper adapters to the
copper pipe and then, using Teflon tape, screw the assembly into the bypass valve.Do not use pipe
thread compound as it may attack the material in the valve body.
Clips
Bypass
PREPARATIONS
Determine the best location for your water lter system, bearing in mind the location of
your water supply lines, drain line and 120 volt AC electrical outlet. Subjecting the system to
freezing or temperatures above 110°F will void the warranty.
Please notice the inlet and outlet labels on the valve as shown here to determine the position
of the equipment
Facts to Remember When Planning Your Installation
1. All installation procedures must conform to local and state plumbing codes.
2. Outside faucets used to water lawns and gardens should not supply untreated water, replace untreated water
with feed water to the unit. If necessary to do this please install check valve. A new water line is often required
to be connected to supply untreated water to the inlet of the water lter and to the outside faucets.
3. Make sure the bypass is attached well to the control valve. Connect the straight or elbow connectors to the
bypass with red clips. Connect the inlet and outlet of the water softener to the plumbing of the house. The
control valve must not be submitted to temperatures above 43°C (110°F). When sweat ttings are used, to
avoid damaging the control valve, solder the threaded copper adapters to the copper pipe and then, using
Teon tape, screw the assembly into the bypass valve. Do not use pipe thread compound as it may attack the
material in the valve body.
4. Apply Teon Tape and O-rings to the ttings.
5. Connect Filter to the house plumbing. Any solder joints near the valve must be done before connecting any
piping to the valve. Always leave at least 6” (152 mm) between the valve and joints when soldering pipes that
are connected to the valve. Failure to do this could cause damage to the valve.
6. Drain Line connection: Using Teon tape, screw the 1/2” hose barb and attach o-ring into the drain port in the
valve. Attach drain hose to the hose barb and tighten securely with a hose clamp. Run the drain line to a oor
drain or a laundry drain. Complete any necessary plumbing.
7. Using the Allen Key (included), place the unit in the bypass position. Slowly turn on the main water supply. At
the nearest cold treated water tap nearby remove the faucet screen, open the faucet and let water run a few
minutes or until the system is free of any air or foreign material resulting from the plumbing work.
8. Make sure there are no leaks in the plumbing system before proceeding. Close the water tap when water runs
clean.
9. Open the brine tank/cabinet salt lid and add water until ther is approximately 3" of water in the tank Do not
add salt to the brine tank at this time.
INSTALLATION STEPS
12
Downflow Valve
Inlet
Outlet
Attaching Bypass to Valve (If required in case of replacing the control valve. The new control
valve comes with bypass attached)
Make sure the bypass is attached well to the control valve. Connect the straight or elbow connectors to
the bypass with red clips. Connect the inlet and outlet of the water Softener to the plumbing of the
house. The control valve must not be submitted to temperatures above 43°C (110°F). When sweat
fittings are used, to avoid damaging the control valve, solder the threaded copper adapters to the
copper pipe and then, using Teflon tape, screw the assembly into the bypass valve.Do not use pipe
thread compound as it may attack the material in the valve body.
Clips
Bypass
Water Lines: Outside faucets used to water lawns and gardens should not supply softened water. A new water
line is often required to be connected to supply hard water to the inlet of the water softener and to the outside
faucets. Cut the water line between where it enters the house and before any lines that branch off to feed the
hot water heater and as near the desired location of the softener as possible. Install a tee tting on the feed end
of the cut pipe, and an elbow tting on the other end. Install piping from the tee to the inlet of the softener and
from the elbow to the outlet. To sever the water lines which branch off to feed anyoutside faucets, cut the branch
lines approximately two inches from the tting on the main water line. Install an elbow on the end of the pipe
nearest the outside faucet and cap on the end connected to the existing water line. Install piping from the tee
installed on the inlet line to the water softener to the elbow installed on the pipe to the outside faucet.

9
INSTALLING BRINE TANK
a) Attach the three brine grid legs to grid plate.The
legs will snap on to the tabs of the salt plate making
a“click”sound. For square brine tank there are four
legs.)
c) Drop the brine grid with brine well inside the
brine tank such that the nut tting faces the
hole on the brine tank. Then press the grid
evenly inside the brine tank until the brine grid
legs touches the bottom of the brine tank.
b) Insert the brine well assembly inside the grid
plate as well below.
d) Take the brine tube and insert the nut and plastic sleeve as
shown below.
e) Insert the tube in the oat assembly elbow and hand tighten
the nut. In many cases the brine line already come installed
from the factory. Leave the other end of the brine line tube
inside the brine tank
f)For installation of brine tank at the installation site, pull the
other end of the brine tube from the hole on the brine tank.
The completed assembly is shown below.
The hole in
the brine tank
should line up
with the brine
line as shown
for round and
square brine
tank.
IMPORTANT:
IN ROUND
BRINE TANK, IT
IS IMPORTANT
TO ALIGN THE
HANDLE TO
THE BRINE
WELL AS
SHOWN
Insert Sleeve
*NOTE
Resin Cleaner
An approved resin cleaner
MUST be used on a regular
basis if your water supply
contains iron.
See page 13 - Res-Up®
Feeder Installation
Instructions
Attaching Brine Tubing to the Brine Line
of the Valve
Make sure the blue clip is secure

10
INSTALLATION
14
Brine Valve
Connector Detail
A
C120V/10A
C
urrent Protect Socket
Brine Elbow
Assembly
Water Pipe Outlet
Main tank
5/8”Drain Line
Bypass assembly
Floor drain
Optional
Pipes Fixed
Structure
Drain Elbow
Assembly
Outlet
Brine Tank
3/8”Brine Tube
Inlet
Water Pipe Inlet
*NOTE
Check local plumbing codes
in regards to requirements
for use of Check Valve or
back flow prevention or
vacuum breaker
Cold (Raw water)
Cold (Filtered water) Cold (Raw water)
Check Valve
Water Heater
Hot (Soft Water)
Downow Water Softener
Filter
InIn Out
Out
Cold (Soft Water)
T
o Outside Faucet
InOut
*
Outlet
Inlet
NOTICE - THERE ARE RAISED
ARROWS ON THE BYPASS
ASSEMBLY INDICATING
DIRECTION OF WATER FLOW
CAUTION!
Never insert drain line
directly into a drain, sewer line, or trap.
Always allow an air gap between the drain
line and the wastewater to prevent the
possibility of sewage being back-siphoned
into the conditioner.
NOTE
Waste connections or drain
outlet shall be designed and
constructed to provide for
connection to the sanitary
waste system through an
air-gap of 2 pipe diameters
or 1 inch (22 mm) whichever
is larger.
Connect Softener to the HousePlumbing Any solder joints near the valve must be done before connecting any piping to the valve. Always leave at least 6”(152 mm)
between the valve and joints when soldering pipes that are connected to the valve. Failure to do this could cause damage to the valve.
Downflow Water Softener Installation

11
STARTUP INSTRUCTIONS
Familiarize with Button Configuration:
3. Power and Program the Valve
Attach the Transformer cable to the valve and plug in the transformer to the 110V Power outlet. you will notice the two screens on right will alternate.
6(77,1*6 83
'2:16(/(&7
TIME
08:27 AM
6(77,1*6 83
'2:16(/(&7
REMAIN
GAL 1060
1. Press MENU key to advance to TIME OF DAY. TIME OF DAY will flash.
6(77,1*6 83
'2:16(/(&7
TIME
08:27 AM
2. Press the UP or DOWN key to adjust the TIME OF DAY. Press & hold the UP or DOWN key to quickly advance the hour and minutes. When desired time
is displayed press SET to advance to the HARDNESS setting. HARDNESS will flash.
6(77,1*6 83
'2:16(/(&7
HARDNESS
020GPG
3. Press the UP or DOWN key to adjust the HARDNESS (Min 1.Max 199). When desired hardness is displayed press SET to advance to the PEOPLE setting (Min1/
Max9). People will flash.
6(77,1*6 83
'2:16(/(&7
PEOPLE
04
4. When desired number of people is displayed press SET to complete programming.
TIME
08:27 AM
KEYPAD
4Add Salt to the brine tank
4. Put up to 3 40 lb bags of water softener salt in the
brine tank. The unit will automatically ll the
water to the correct level when it regenerates.
BACKWASH
10 MIN
RINSE
10 MIN
BRINE
60 MIN
REFILL
11.1 MIN
1
1. Connect the transformer
to the valve. Plug the
12-volt transformer into
a 120 VAC 60 Hz outlet.
2. Open the brine tank /
cabinet salt lid and
add water until there is
approximately 3”(75 mm)
of water in the tank. Do not
add salt to the brine tank at
this time.
This function is to accept the values if changed and advance to the next page in
the menu.
These buttons are used to increase or decrease the value of the settings while in
the programming mode.
This function is to enter the basic set up information required at the time of
installation.
Key Pad Configuration:
Manual Regeneration Using Keypad
Press“Set Key”OnceforDelayedRegenerationsorHoldfor5SecondsforImmediateRegeneration
Below is the sequence of Regeneration cycles
1. Backwash
2. Brine Draw and Slow Rinse
3. Rinse
4. Brine Rell

12
MANUAL REGENERATION
16
SERV.
Service
BRINE RINSE REFILL
BA.WA.
BACKWASH
To start an immediate regeneration turn the knob clockwise from the service position (9:00) to the 10:00 position.Within a few seconds the an immediate regeneration will
begin. Using the knob you can manually advance to the next position. Pressing any button will also advance to the next position.
For Delayed Regeneration, Press Settings Button Once
Calculating Compensated Hardness for Water where Iron or Manganese is Present
From your water analysis.
Iron x 4 = grains of hardness and or Manganese x 8 = grains of hardness. These numbers can be found on your water analysis report, and the equivalent grains of hardness should
be added to your total hardness number. The new sum of these numbers is the hardness to be entered during programming below.
EG
Iron = 0.5 ppm x 4 = 2.0 gpg
Mang = 0.3 x 8 = 2.4 gpg (always round up) = 3.0 gpg
Hardness = 15 gpg + 2.0 (compensated iron) + 3.0 (compensated manganese) =20 gpg
enter 20 as the hardness when programming below.
Iron ________ x 4 + Manganese x 8 ____________ + Hardness = Total Hardness ________

13
MAINTENANCE INSTRUCTIONS AND SCHEDULE
CAUTION!
Never subject your conditioner
to freezing, vacuum
or direct sun light.
The seals and spacers along with the piston assembly should be inspected/cleaned or replaced every year depending on the inlet water quality and water usage on clean
municipal supplies every 2 - 3 years should be sufficient but the first check should be done after 1 year. See page 17 for instructions.
The injectors should be cleaned/inspected or replaced every year depending on the water quality and use. See page 17 for instructions.
Maintenance Kit (60010564) should be used for servicing control on an annual basis. The maintenance kit consists of piston assembly, seals and spacers, injectors.
Maintenance of your new water conditioner requires very little time or eort but it is essential. Regular maintenance will ensure many years of ecient and trouble free operation.
FAILURE TO FOLLOW BASIC MAINTENANCE SCHEDULE WILL RESULT IN THE UNIT FAILING TO OPERATE PROPERLY AND VOID YOUR
WARRANTY.
CAUTION!
Liquid brine will irritate eyes,
skin and open wounds -
gently wash exposed area
with fresh water. Keep
children away from
your water conditioner.
Bridging
Humidity or the wrong type of salt may create a cavity between the water and
the salt.
This action, known as“bridging”, prevents the brine solution from
being made, leading to your water supply being hard.
If
you suspect salt bridging, carefully pound on the outside of the plastic brine
tank or pour some warm water over the salt to
break up the bridge.This should
always be followed up by allowing the unit to use up any remaining salt and
then thoroughly cleaning out the brine tank. Allow four hours to produce a
brine solution, then manually regenerate the
softener.
Cleaning of your Brine / Salt tank
Salt tanks will build up sludge (undissolved salt) in the bottom of them that will continue to increase as time goes by. Every 2 - 3 years the salt tank should be cleaned out
completely and re started using the original start up instructions.
System Check List
NOTE** All units are factory programmed for the correct size and regeneration cycle alteration should only be done after
consultation with one of our technical representatives. if you have any questions please call:
1-855-378-9116
4a. Open the inlet on the bypass valve slightly and very slowly allow water to enter the unit. (If the water enters too quickly it will push the media up into the control valve and
get plugged).
Once the unit has lled suciently that water is at least equal to the height of the top of the media shut down the water for 15 – 20 minutes for the media bed to soak. Unplug the
power cable. After the media bed has soaked for the recommended time continue.
4b. Open the inlet on the bypass valve slowly and allow water to enter the unit. (The outlet of the bypass should remain closed to prevent any nes or debris from entering the
plumbing system. Allow all air to escape from the unit before turning the water on fully then allow water to run to drain for 3-4 minutes, or until the water at the drain
appears to be clear of any nes.
4c. Plug in the valve. Allow the valve to continue its cycles until complete and back in service.
Service Schedule

14
MAINTENANCE INSTRUCTIONS AND SCHEDULE
5/8" hole in brine
well cap
Res-up feeder
1/4” Holes
Res-up Feeder Bottle (Chemical sold Separately)
The 12 cc feeder is for conditioners up to 64,000 grains (2 ft3 of resin).
The 30 cc feeder is for larger conditioners over 64,000 grains.
Pro-Res Care Chemicals
RK41N Pro-ResCare - Gallon
RK32N Pro-ResCare - Quart
1. Install the grid and brine well inside the tank. 3. Mark the location of the holder and drill.2. Measure 2 inches from the top of the tank beside
the oblong molding.
Install Resup Feeder - Round Brine Tank
Care of Your Softener
To retain the attractive appearance of your new water softener, clean occasionally with a mild soap solution. Do not use abrasive cleaners, ammonia or solvents. Never
subject your softener to freezing or to temperatures above 40°C (100°F).
Servicing Components
The injector assembly should be cleaned or replaced every year depending on the inlet water quality and water usage.
The seals and spacer cartridge should be inspected/cleaned or replaced every year depending on the inlet water quality and water usage. See pg. 17 for instructions.
Not following the above will void all warranty on the control valve.
Resin Cleaner
An approved resin cleaner MUST be used on a regular basis if your water supply contains iron. The amount of resin cleaner and frequency of use is determined by the quantity
of iron in your water (consult your local representative or follow thedirections on the resin cleaner package).
Res-Up Feeders attach to your brine tank and automatically dispense the Res-Up cleaner into the brine solution where
it cleans the resin during the regeneration cycle.
The feeder hooks onto the tube inside your brine tank and you just pour some chemical in it and your water softener
should last signicanly longer. A res-up feeder is essential if your raw water contains measurable amounts of iron.

15
MAINTENANCE INSTRUCTIONS
20
2 X Screws
Front Cover
1. Disconnect the meter cable from the meter. (If ow
meter is attached)
2. Remove two screws from the back of the valve cover
3. Remove the piston screw and washer from the piston
rod.
4. Remove the two screws from the powerhead as shown
5. Li ft the powerhead from the valve body assembly
6. Replace the powerhead by reverse following the steps in this
section
Piston Screw Washer 2 X Screws from Powerhead Powerhead
Assembly
Valve Body
Assembly
Meter Cable
TIMER REPLACEMENT
CAUTION!
Disassembly while under
pressure can result in flooding.
Always follow these steps prior
to servicing the valve.
WARNING!
ELECTRICAL SHOCK
HAZARD! UNPLUG THE UNIT
BEFORE REMOVING THE
COVER OR ACCESSING ANY
INTERNAL CONTROL PARTS
REMOVAL OF COVER FOR SERVICING

16
22
3.
2.
4.
1.
1. Follow steps 1 to 6 of powerhead
removal.
2. Remove four screws from the plate on
the valve body.
3. Remove the plate from the valve body and pull the
Piston Assembly from the valve.The brine valve
assembly can also be removed in this stage.
4. Remove the seal spacer assembly, grease it
with silicone lubricant and put back in.
5. Replace piston assembly followed by timer assembly.
6. Replace the piston assembly and reverse
following steps in this section
Remove 2 X
Screws
Brine Valve
Assembly
Piston
Assembly
Plate
Seal and
Spacer
1. Remove two screws of the injector cap.
2. Pull the Injector Cap Out
3. Remove the injector assembly, oring and screen
4. Clean the injectors and replace cap
MAINTENANCE INSTRUCTIONS
CLEAN INJECTOR ASSEMBLY
PISTON AND/OR BRINE VALVE ASSEMBLY REPLACEMENT
22
3.
2.
4.
1.
1.
Follow steps 1 to 6 of powerhead
removal.
2.
Remove four screws from the plate on
the valve body.
3. Remove the plate from the valve body and pull the
Piston Assembly from the valve.The brine valve
assembly can also be removed in this stage.
4. Remove the seal spacer assembly, grease it
with silicone lubricant and put back in.
5. Replace piston assembly followed by timer assembly.
6. Replace the piston assembly and reverse
following steps in this section
Remove 2 X
Screws
Brine Valve
Assembly
Piston
Assembly
Plate
Seal and
Spacer
1. Remove two screws of the injector cap.
2. Pull the Injector Cap Out
3. Remove the injector assembly, oring and screen
4. Clean the injectors and replace cap
Maintenance Kit (60010564) should
be used for servicing control on an
annual basis.
The maintenance kit consists of piston
assembly, seals and spacers, injectors.

17
RES-UP FEEDER INSTALLATION
5/8" hole in brine
well cap
Res-up feeder
1/4” Holes
Res-up Feeder Bottle (Chemical sold Separately)
The 12 cc feeder is for conditioners up to 64,000 grains (2 ft3 of resin).
The 30 cc feeder is for larger conditioners over 64,000 grains.
Pro-Res Care Chemicals
RK41N Pro-ResCare - Gallon
RK32N Pro-ResCare - Quart
1. Install the grid and brine well inside the tank. 3. Mark the location of the holder and drill.2. Measure 2 inches from the top of the tank beside
the oblong molding.
Install Resup Feeder - Round Brine Tank
Care of Your Softener
To retain the attractive appearance of your new water softener, clean occasionally with a mild soap solution. Do not use abrasive cleaners, ammonia or solvents. Never
subject your softener to freezing or to temperatures above 40°C (100°F).
Servicing Components
The injector assembly should be cleaned or replaced every year depending on the inlet water quality and water usage.
The seals and spacer cartridge should be inspected/cleaned or replaced every year depending on the inlet water quality and water usage. See pg. 17 for instructions.
Not following the above will void all warranty on the control valve.
Resin Cleaner
An approved resin cleaner MUST be used on a regular basis if your water supply contains iron. The amount of resin cleaner and frequency of use is determined by the quantity
of iron in your water (consult your local representative or follow thedirections on the resin cleaner package).
Res-Up Feeders attach to your brine tank and automatically dispense the Res-Up cleaner into the brine solution where
it cleans the resin during the regeneration cycle.
The feeder hooks onto the tube inside your brine tank and you just pour some chemical in it and your water softener
should last signicanly longer. A res-up feeder is essential if your raw water contains measurable amounts of iron.
20
4. IInstall the holder and the Res Care Solution 5. Take o the small hole cover on the Brine
Well lid.
6. Take o the cover of the Res care bottle . Insert the
wick, making sure it touches the bottom of the
bottle. Insert the other end of the tube completely
into the hole in the brine well cap. Automatic
feeding will start in a few hours.
1. Install the grid and brine well inside the square tank. 3. Mark the location of the holder and drill.2. Measure 2 inches from the top of the tank beside
the oblong molding.

18
RES-UP FEEDER INSTALLATION
4. IInstall the holder and the Res Care Solution 5. Take o the small hole cover on the Brine
Well lid.
6. Take o the cover of the Res care bottle . Insert the
wick, making sure it touches the bottom of the
bottle. Insert the other end of the tube completely
into the hole in the brine well cap. Automatic
feeding will start in a few hours.
INSTALL RES-UP FEEDER IN SQUARE BRINE TANK
20
4. IInstall the holder and the Res Care Solution 5. Take o the small hole cover on the Brine
Well lid.
6. Take o the cover of the Res care bottle . Insert the
wick, making sure it touches the bottom of the
bottle. Insert the other end of the tube completely
into the hole in the brine well cap. Automatic
feeding will start in a few hours.
1. Install the grid and brine well inside the square tank. 3. Mark the location of the holder and drill.2. Measure 2 inches from the top of the tank beside
the oblong molding.

19
MASTER PROGRAMMING
Familiarize with Button
Configuration:
CALENDAR
CLOCK
TIME
10:15 AM
REMAIN
DAYS 03
TIME
10:15 AM
REMAIN
GAL 1075
TIME
10:15 AM
REMAIN
GAL 1075
TIME
10:15 AM
REMAIN
DAYS 03
REMAIN
GAL 1075
METER
IMMEDIATE
METER
DELAYED
METER
OVERRIDE
PROGRAM LEVEL USER ACCESS
MASTER (III)
These settings are programmed by the factory.The settings are important for the operation of the valve that should
only be changed by a qualied person.
FACTORY (II)
These settings are programmed by the factory and should be adjusted when the valve is assembled into a unit or
system. It contains important settings so the valve will operate properly for the type of system it is intended for. The
settings should only be changed by qualied person.
USER SETTINGS(I) These settings are programmed when the unit is installed. The settings should only be adjusted by a qualied person.
This function is to accept the values if changed and advance to the next page in
the menu.
These buttons are used to increase or decrease the value of the settings while in
the programming mode.
This function is to enter the basic set up information required at the time of
installation.
Key Pad Configuration:
PROGRAMMING LEVELS
There are 3 levels to the valve program. Master options and Factory options are typically adjusted at the factory.These options link the PCB function with the type of control
valve and should not be tampered with. Advanced options are used to congure the unit when the valve is assembled to the tank so that it can function as the proper size and
intended system operation. Settings are the nal options chosen when the unit is installed to a specic location.
MAIN DISPLAY OPTIONS
The main display page according to the regeneration mode setting.The display will alternate between the time of day, remaining gallons, and remaining days..

20
MASTER PROGRAMMING
32
SOFTENER
VALVE
FILTER
VALVE
SERVICE
2.0s
BRINE
2.0s
M. RATIO
5.714
BACKWASH
2.0s
RINSE
2.0s
REFILL
2.0s
VALVE TYPE
The valve must be designated as either SOFTENER or FILTER. This change will determine what options are available in the Factory
Settings.
METER RATIO
The meter ratio calibrates the pulse from the ow meter into gallons. This value is factory set and should not be changed.
DELAY SETTINGS
The delay settings are used to precisely stop the motor / piston in the correct position. This value is factory set and should not be
changed.
MASTER OPTIONS (LEVEL III)
Press SET key UP or DOWN key Hold until you hear a beep (3 seconds).
Press UP or DOWN key to advance each page.
Press SET key to initiate a change.
Press UP or DOWN key to change value.
Press SET key to accept value. Press UP or DOWN key to advance to next page.
CAUTION:
The values in this page are for illustration purpose and
can be changed by the factory without notice. Please
contact Customer Service to conrm proper settings.