Tork Matic H1 Building instructions

Washroom Dispenser Service and Parts Manual
Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design
5510202; 5510282
Revision Date: 3-13-18
1 of 16
Essity Internal
Tork Elevation H1 Matic Towel Dispenser:
H1 Matic System
5510202 White; 5510282 Black
Dispenser Dimensions HxWxD Inches (cm):
14.65 x 13.26 x 7.99 (37.2 x 33.7 x 20.3)
H1 Roll Towel Product Options:
Roll Towel Product Options:
290094 - Tork Premium Extra Soft, White
290096 –Tork Premium Soft, White
290095 - Tork Advanced Soft, White
290092A - Tork Advanced, White
290089 - Tork Advanced, White
290088 - Tork Universal, Natural
290087 - Tork Advanced, White
Dispenser Parts Part Description Replacement SKU
Hub Holder/Left Arm
225531P
Pin Holder/Right Arm
225530P
Brake Arm
H1 Elevation Matic Cassette
(White)
2255111
H1 Elevation Matic Cassette
(Black)
2255121
Cassette Cover (opens to clear
paper jam)
Metal Key for Tork Dispensers
200260 KEY
H1 Elevation Cover (White)
225518A
H1 Elevation Cover (Black)
225519A
Elevation Lock (White)
205502
Elevation Lock (Black)
205503

Washroom Dispenser Service and Parts Manual
Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design
5510202; 5510282
Revision Date: 3-13-18
2 of 16
Essity Internal
Cassette Parts Parts Description Replacement SKU
Large Elastic Ring 116mm
225515
Small Spring for Paper Brake
Arm
203025
Large Spring (RED) for Cutting
Cylinder
203024E
Tork Elevation H1 Matic Metal
Pinion Gear with bearing
225513
Small Elastic Ring 85mm
203043
Protection Roll (White 205513
Protection Roll (Black) 205514
Push Bar (for loading and
emergency feed)
Part Description with Replacement Instructions
Parts with replacement SKU numbers listed are available for order as of the revision date on the
manual. Contact an Essity Sales Rep or the Essity Quality Coordinator to order these parts.
Replacing the Elevation Lock: 205502 (White); 205503 (Black)
1 2 3 4
1. Use a small slot-head screwdriver to press the snap fit towards the lock housing. Push the lock
downwards at the same time.
2. Repeat the procedure on the other side of the lock.
3. Remove the old lock by pulling it through the hole in the cover.
4. Insert the new lock. Push until a click sound is heard.

Washroom Dispenser Service and Parts Manual
Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design
5510202; 5510282
Revision Date: 3-13-18
3 of 16
Essity Internal
Replacing Spring for Paper Brake Arm: 203025
Replacing the H1 Matic Cassette: 2255111 (White); 2255121 (Black)
Replacement
cassette goes over
and slides into two
console hooks
1 2 3
1. Remove two Phillips head screws holding the cassette to the console.
2. Use a slot head screwdriver to release the cassette snap fit from the dispenser console. Push
the cassette upwards and take it out from the dispenser.
3. Place the new cassette in the dispenser. Make sure that the cassette goes from top and is
placed over hooks in back of console.
4. Re-attach cassette to back of console using two Phillips head screws.
Opening H1 Matic Cassette Cover
1 2 3
1. Locate indents on either side of cassette and pull cover open.
2. Using Phillips head screwdriver, remove 4 screws holding cassette cover (2 on each side).
3. Cassette is now open to allow replacement of protection roll, small brake arm spring and large
cylinder spring.

Washroom Dispenser Service and Parts Manual
Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design
5510202; 5510282
Revision Date: 3-13-18
4 of 16
Essity Internal
1 2, 3
1. Use needle-nose pliers to remove the front part of the spring from the fitting hole.
2. Remove the rear part of the spring from the plastic pin.
3. To attach the new spring, first insert the rear part on the plastic pin, then insert the front part
of the spring into the fitting hole.
Replacing Spring for Cylinder: 203024E
Note: Be sure to order correct part. Spring is color-coded. Red spring is for Tork Elevation. Blue Spring
is for Box 2000.
203024 Blue (Box 2000) 203024E Red (Elevation)
1 2, 3
1. Use needle-nose pliers to remove the front hook of the spring from the crank arm.
2. Unhook the spring from the cassette.
3. To mount the new spring, first insert the rear part and then place the front hook on the crank
arm.

Washroom Dispenser Service and Parts Manual
Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design
5510202; 5510282
Revision Date: 3-13-18
5 of 16
Essity Internal
Replacing the plastic pinion gear & bearing
(P/N 225513) with a metal pinion gear & bearing:
FIRST: Lift up on bottom right
corner of cassette and hold up to get
at & remove lower screw.
Remove upper
screw second.
Overload
catch
Drum
shaft.
Gear
Pull cassette cover
back to expose gear
and overload catch.
(Gear & overload catch removed.)
Install the metal gear fully onto
drum shaft, and then replace
the overload catch.
Line holes on cover up with cassette and replace
screws. Actuate push bar to ensure all parts are
working properly

Washroom Dispenser Service and Parts Manual
Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design
5510202; 5510282
Revision Date: 3-13-18
6 of 16
Essity Internal
Replacing the Protection Roll: 205513 (White); 205514 (Black)
1 2
1. Bend out the fitting hole on the left side.
2. Take out the protection roll (without damaging the elastic ring).
3. The new protection roll is put into position by doing the steps 1 and 2 above in reverse order.
Make sure the fitting pins are securely placed in the holes on both sides. Pull elastic ring away
from protection roll and ensure the roll turns freely.
Replacing the Cover: 225518A (White); 225519A (Black)
Phillips Head Screw
Nylon Bushing
1. Open cover. Locate Phillips head screw on both sides (inside) of cover.
2. Using Phillips head screw driver, remove screw on both sides of cover. This will allow the round,
white nylon bushing to be removed.
3. Pull one side of the cover away from the console of the dispenser. Pull the other side. Be sure to
retain the nylon bushing and screw.
4. Place new cover on the console, inserting one side then the other into the console.
5. Place bushing inside console and secure using Phillips head screw.

Washroom Dispenser Service and Parts Manual
Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design
5510202; 5510282
Revision Date: 3-13-18
7 of 16
Essity Internal
Loading Instructions
Loading instructions are placed on the
inside cover of each dispenser.

Washroom Dispenser Service and Parts Manual
Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design
5510202; 5510282
Revision Date: 3-13-18
8 of 16
Essity Internal
Using Stub Roll Compartment
The Tork Matic dispenser allows part of an unused roll to be placed in the bottom compartment of the
dispenser and a new roll to be placed in the main roll holder arms. The stub roll feature requires that
both tails of the roll are fed through the dispensing mechanism. Two sheets will be dispensed until the
bottom stub roll is completely depleted. This allows 100% usage of each refill.
Arrow indicator on left side arm
Stub roll compartment with stub roll spacer
* As indicated in “B”of the loading instructions above, the main roll is
small enough to be placed in the stub roll compartment once the
arrow molded into the left side arm is visible.
* Drop old roll into bottom of compartment, keeping tail fed through
the mechanism rollers.
* Place new roll in top roll holder arms. Feed tail of new roll through
mechanism rollers. Engage push bar several times to feed paper.
* Close cover and pull both sheets down to ensure dispenser is feeding
Cleaning and Maintenance
The Tork Matic should be cleaned any time there is heavy paper dust build-up inside the dispenser. If
paper dust is not a problem, approximately every year is a good frequency for cleanings. The following
is the recommended procedure to cleaning:
1) Open the dispenser and remove the roll of paper. Open access door on cassette. Clear any loose
paper and paper dust from the feed assembly. Close cassette access door.
2) Clean paper dust from the inside of the dispenser. This can be done is several ways, such as,
vacuuming, blowing out with a can of compressed air (wear safety glasses), wiping out with a damp
cloth, etc.
3) Clean the cover with a gentle cloth and water. If necessary, use an all-purpose cleaner that is safe
for plastics. It is not recommended that paper be used to clean the surface of the dispenser –it may
scratch the high gloss surface. Tork Specialist Cleaning Cloth or Premium Specialist Cleaning Cloth
will provide excellent results.

Washroom Dispenser Service and Parts Manual
Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design
5510202; 5510282
Revision Date: 3-13-18
9 of 16
Essity Internal
Troubleshooting
Problem: Paper is not visible.
Ensure paper is properly loaded. Arrows are embossed on the cassette cover to show where
paper should be loaded. Place paper between rollers. Push bar to feed through mechanism.
Check for paper jam. Open cassette cover (place fingers on both sides of cassette, locating
raised tabs, pull cover towards you and down). Clear any paper from path.
Problem: Sheet is not fully cutting or very little sheet showing.
This problem can occur in older dispensers or ones that see high traffic. Open the dispenser
and check the following components:
1. The large spring for the cylinder
2. The small spring on the paper break arm
If either of these is broken, replacement parts may be ordered. Follow replacement instructions
found earlier in this manual.
Problem: Other Broken Parts; Dispenser Does Not Work
The cassette/mechanism for the dispenser can be replaced. Complete a Quality Complaint
Form and submit to the Essity Quality Coordinator. A replacement cassette will be shipped to
the location of your choice.
NOTE: Our policy requires that the defective cassette be returned to the Essity SEC in Neenah
WI for evaluation. The Quality Coordinator will provide return details. Original packaging from
replacement cassette should be retained and used for product return.
Contacting Essity
To contact the Essity Quality Coordinator, dial 1-866-722-6659 and press 6. If asked for the date code
on the dispenser, see instructions below.
Product Date Code Location: The product date code can be found on the bottom of the TorkSelect label
located on the inside, back of the dispenser. The product molding date can be found in the dated clocks
engraved into the backplate of the dispenser. The product assembly date is also stamped on the outside
of the dispenser carton.

Washroom Dispenser Service and Parts Manual
Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design
5510202; 5510282
Revision Date: 3-13-18
10 of 16
Essity Internal

Washroom Dispenser Service and Parts Manual
Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design
5510202; 5510282
Revision Date: 3-13-18
11 of 16
Essity Internal
"'
5510202-5510282 - Tork ElevationH1Matic Hand Towel Roll
Dispenser
Mounting Hole Dimensions
ELEVATION MATIC
(5510202 ; 5510282)
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Washroom Dispenser Service and Parts Manual
Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design
5510202; 5510282
Revision Date: 3-13-18
12 of 16
Essity Internal
Recommended Mounting Height (standard access)
Mount dispenser securely using four attachment points - two upper and two lower. Full size drilling hole
template is located inside dispenser carton. Recommended mounting height for standard access is
bottom of dispenser located 47.25”(120cm) above finished floor.
A full size drilling hole template is located inside dispenser.

Washroom Dispenser Service and Parts Manual
Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design
5510202; 5510282
Revision Date: 3-13-18
13 of 16
Essity Internal
Mounting Instructions –ADAAG Guidelines
606 Lavatories and Sinks
606.1 General. Lavatories and sinks shall comply with 606.
Advisory 606.1 General. If soap and towel dispensers are provided, they must be located within the
reach ranges specified in 308. Locate soap and towel dispensers so that they are conveniently usable by
a person at the accessible lavatory.
308.2 Forward Reach.
308.2.1 Unobstructed. Where a forward reach is unobstructed, the high forward reach shall be 48
inches (1220 mm) maximum and the low forward reach shall be 15 inches (380 mm) minimum above
the finish floor or ground.
Figure 308.2.1 Unobstructed Forward Reach
308.3 Side Reach.
308.3.1 Unobstructed. Where a clear floor or ground space allows a parallel approach to an element
and the side reach is unobstructed, the high side reach shall be 48 inches (1220 mm) maximum and the
low side reach shall be 15 inches (380 mm) minimum above the finish floor or ground.
EXCEPTIONS: 1. An obstruction shall be permitted between the clear floor or ground space and the
element where the depth of the obstruction is 10 inches (255 mm) maximum.

Washroom Dispenser Service and Parts Manual
Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design
5510202; 5510282
Revision Date: 3-13-18
14 of 16
Essity Internal
Figure 308.3.1 Unobstructed Side Reach
308.2.2 Obstructed High Reach. Where a high forward reach is over an obstruction, the clear floor space
shall extend beneath the element for a distance not less than the required reach depth over the
obstruction. The high forward reach shall be 48 inches (1220 mm) maximum where the reach depth is
20 inches (510 mm) maximum. Where the reach depth exceeds 20 inches (510 mm), the high forward
reach shall be 44 inches (1120 mm) maximum and the reach depth shall be 25 inches (635 mm)
maximum.
308.2.2 Obstructed High Forward Reach
309 Operable Parts
309.1 General. Operable parts shall comply with 309.
309.2 Clear Floor Space. A clear floor or ground space complying with 305 shall be provided.
309.3 Height. Operable parts shall be placed within one or more of the reach ranges specified in 308.

Washroom Dispenser Service and Parts Manual
Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design
5510202; 5510282
Revision Date: 3-13-18
15 of 16
Essity Internal
309.4 Operation. Operable parts shall be operable with one hand and shall not require tight grasping,
pinching, or twisting of the wrist. The force required to activate operable parts shall be 5 pounds (22.2
N) maximum.
307 Protruding Objects
307.1 General. Protruding objects shall comply with 307.
307.2 Protrusion Limits. Objects with leading edges more than 27 inches (685 mm) and not more than
80 inches (2030 mm) above the finish floor or ground shall protrude 4 inches (100 mm) maximum
horizontally into the circulation path.
EXCEPTION: Handrails shall be permitted to protrude 4½ inches (115 mm) maximum.
Advisory 307.2 Protrusion Limits. When a cane is used and the element is in the detectable range, it
gives a person sufficient time to detect the element with the cane before there is body contact.
Elements located on circulation paths, including operable elements, must comply with requirements for
protruding objects. For example, awnings and their supporting structures cannot reduce the minimum
required vertical clearance. Similarly, casement windows, when open, cannot encroach more than 4
inches (100 mm) into circulation paths above 27 inches (685 mm).
Figure 307.2 Limits of Protruding Objects Figure
5510202 and 5510282 meet ADA technical requirements for operation and pull force. They operate
with less than 5lbs force and with one hand.
Compliance with ADA mounting guidelines is the responsibility of the installer and building owner. Local
and state requirements may differ from ADAAG guidelines.

Washroom Dispenser Service and Parts Manual
Tork Matic Hand Towel Roll Dispenser, H1 System, Elevation Design
5510202; 5510282
Revision Date: 3-13-18
16 of 16
Essity Internal
Recessed Mounting for H1 Elevation Matic Dispenser
The H1 Matic dispenser can be semi-recessed in an existing stainless steel combination towel and
waste cabinet using our 3096020 H1 Matic Stainless Steel Filler Panel.
Please refer to the 3096020 Parts Manual to confirm compatibility with your equipment.
Additional Technical Data Sheets Follow:
Tork Elevation H1 Matic ADA Mounting Height
Tork Dispenser H1 Matic –Mounting and Filling Instructions
5510282 Specification Sheet