Toshiba HSP100 User manual

Owner’s Manual
HSP100 & HSP150 POS PRINTER
POS PRINTER Model (TRST-P2 & TRST-P1)
Revision 1.1

WARNING!
This is a Class A product. In domestic environment, this product may cause radio interference in which user may be required
to take adequate measures.
Changes or modifications not expressly approved by the manufacturer for compliance could void the
User’s authority to operate the equipment.
Supplier’s Declaration of Conformity
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operations of this equipment in a residential area is likely to cause harmful interference in which case the user will be required
to correct the interference at his own expense.
WARNING!
Changes or modifications made to this equipment, not expressly approved by TOSHIBA TEC or parties authorized by
TOSHIBA TEC, could void the user's authority to operate the equipment.
Toshiba America Business Solutions, Inc.
25530 Commercentre Drive
Lake Forest, CA 92630
Tel: [phone]
(for USA only)

Safety Summary
Safety Summary
Personal safety in handling or maintaining the equipment is extremely important. Warnings and Cautions necessary
for safe handling are included in this manual. All warnings and cautions contained in this manual should be read
and understood before handling or maintaining the equipment.
Do not attempt to effect repairs or modifications to this equipment. If a fault occurs that cannot be rectified using
the procedures described in this manual, turn off the power supply, unplug the machine, and then contact your
authorized TOSHIBA TEC representative for assistance.
Meanings of Each Symbol
This symbol indicates warning items (including cautions).
Specific warning contents are drawn inside the symbol.
(The symbol on the left indicates a general caution.)
This symbol indicates prohibited actions (prohibited items).
Specific prohibited contents are drawn inside or near the symbol.
(The symbol on the left indicates “no disassembling”.)
This symbol indicates actions which must be performed.
Specific instructions are drawn inside or near the ●symbol.
(The symbol on the left indicates “disconnect the power cord plug from the outlet”.)
This indicates that there is the risk of death or serious injury if the machines are
improperly handled contrary to this indication.
Do not use voltages other than
the voltage (AC) specified on
the rating plate, as this may
cause fire or electric shock.
Do not plug in or unplug the power cord
plug with wet hands as this may cause
electric shock.
If the machines share the same
outlet with any other electrical
appliances which consume large
amounts of power, the voltage
will fluctuate widely each time
these appliances operate. Be
sure to provide an exclusive
outlet for the machine as this
may cause the machines to
malfunction.
Do not place metal objects or water-filled
containers such as flower vases, flower pots
or mugs, etc. on top of the machines. If
metal objects or spilled liquid enter the
machines, this may cause fire or electric
shock.
Do not insert or drop metal,
flammable or other foreign
objects into the machines
through the ventilation slits, as
this may cause fire or electric
shock.

Do not scratch, damage or modify the
power cords. Also, do not place heavy
objects on, pull on, or excessively bend the
cords, as this may cause fire or electrical
shock.
If the machines are dropped or
their cabinets damaged, first
turn off the power switches and
disconnect the power cord plugs
from the outlet, and then contact
your authorized TOSHIBA TEC
representative for assistance.
Continued use of the machine in
that condition may cause fire or
electric shock.
Continued use of the machines in an
abnormal condition such as when the
machines are producing smoke or strange
smells may cause fire or electric shock. In
these cases, immediately turn off the power
switches and disconnect the power cord
plugs from the outlet. Then, contact your
authorized TOSHIBA TEC representative
for assistance.
WARNING
Any other than the
specified AC voltage
is prohibited.
Prohibited
Prohibited
Prohibited
Prohibited
Prohibited
Disconnect
the plug.
Disconnect
the plug.

If foreign objects (metal
fragments, water, and liquids)
enter the machines, first turn off
the power switches and
disconnect the power cord plugs
from the outlet, and then contact
your authorized TOSHIBA TEC
representative for assistance.
Continued use of the machine in
that condition may cause fire or
electric shock.
When unplugging the power cords, be sure
to hold and pull on the plug portion. Pulling
on the cord portion may cut or expose the
internal wires and cause fire or electric
shock.
Ensure that the equipment is
properly grounded. Extension
cables should also be grounded.
Fire or electric shock could
occur on improperly grounded
equipment.
Do not remove covers, repair or modify the
machine by yourself. You may be injured
by high voltage, very hot parts or sharp
edges inside the machine.
This indicates that there is the risk of personal injury or damage to objects if the
machines are improperly handled contrary to this indication.
Precautions
The following precautions will help to ensure that this machine will continue to function correctly.
Try to avoid locations that have the following adverse conditions:
* Temperatures out of the specification * Direct sunlight * High humidity
* Shared power source * Excessive vibration * Dust/Gas
The cover should be cleaned by wiping with a dry cloth or a cloth slightly dampened with a mild detergent
solution. NEVER USE THINNER OR ANY OTHER VOLATILE SOLVENT on the plastic covers.
USE ONLY TOSHIBA TEC SPECIFIED paper.
DO NOT STORE the paper where they might be exposed to direct sunlight, high temperatures, high
humidity, dust, or gas.
Ensure the printer is operated on a level surface.
Any data stored in the memory of the printer could be lost during a printer fault.
Try to avoid using this equipment on the same power supply as high voltage equipment or equipment likely
to cause mains interference.
Unplug the machine whenever you are working inside it or cleaning it.
Keep your work environment static free.
Do not place heavy objects on top of the machines, as these items may become unbalanced and fall causing
injury.
Do not lean against the machine. It may fall on you and could cause injury.
Care must be taken not to injure yourself with the printer paper cutter.
Unplug the machine when it is not used for a long period of time.
CAUTION!
Disconnect
the plug.
Connect a
grounding wire.
Disconnect
the plug.
No
disassembling.

Important Information to the User
In order to ensure compliance with the Product Safety, FCC marking requirements, you must use the power supply,
power cord, and interface cable which were shipped with this product or which meet the following parameters:
Power Adapter
The power adapter is required to comply with the safety and/or EMC requirements depending on the county where the
equipment is used, and to have the following electrical characteristics, Class 1 power adapter with SELV (Secondary
Extra Low Voltage) and L.P.S (Limited Power Source), non-energy hazard output, input rated 100-240 Vac, 1.8A
Max, 50/60 Hz, output rated 24 Vdc, 2.5A. For the finest, please use TOSHIBA TEC recommended power adapter.
Interface Cable
You are advised to use a shielded (360 degree) interface cable with this product. The shield must be connected to the
frame or earth ground connection or earth ground reference at BOTH ends of the cable. If another cable is used than
described above you will need to test this cable with the TOSHIBA TEC printer and your system for local EMC
requirements where the equipment is used.
Power Cord
For this product a UL listed, detachable power cord is required. When the power supply is mounted on the floor, a
power cord with Type SJT marking is required. If a power cord is used different from described above, you might
violate safety certifications which are in force in the country of use. The socket-outlet needs to be installed near the
equipment and must be easily accessible.
Caution Label Information / Informations sur l'étiquette d'avertissement
Hot surface, Do not touch / Surface chaude, Ne pas toucher
Hazardous Moving Parts, Keep Fingers and Other Body Parts Away/ Parties Mobiles
Dangereuses Tenir Les Doigts Et Les Autres Parties Du Corps Éloignés.

Power Cord
As the power cord is not supplied with this printer, locally purchase the power cord that meets the following
standard.
For USA and Canada:
Power Cord –UL and CSA approved, type SVT, 18/3AWG, rated min. 125V, 10A
Attached Plug and Appliance Coupler –UL and CSA approved, molded on type.
The plug is parallel-blade grounding type, NEMA 5-15P configuration. The appliance coupler is Female
configuration.
Both attachment plug and appliance coupler are rated minimum 125V, 10A.

Unpacking
1. Open the carton.
2. Remove the POS printer and the polyfoam out from the carton.
3. Check the content and make sure no missing parts.
4. Place the POS printer on a level surface and make sure no physical damage.
NOTE: Keep the original carton and polyfoam for future transportation of the POS printer.
Polyfoam
Starter Receipt Roll
Carton
Quick Installation
Manual
POS Printer

TABLE OF CONTENTS
Page
1.
PRODUCT OVERVIEW ----------------------------------------------------
1-1
1.1
Introduction -----------------------------------------------------------------------
1-1
1.2
Features ---------------------------------------------------------------------------
1-1
1.3
Application Model ---------------------------------------------------------------
1-2
1.4
Accessories -----------------------------------------------------------------------
1-3
2.
SPECIFICATIONS -----------------------------------------------------------
2-1
2.1
General ----------------------------------------------------------------------------
2-1
2.2
Environmental Usage Conditions ----------------------------------------------
2-3
2.3
Internal Buffers -------------------------------------------------------------------
2-3
2.4
Thermal Head Basic Performance ---------------------------------------------
2-4
2.5
Main Card ------------------------------------------------------------------------
2-4
2.6
Option Interface Card -----------------------------------------------------------
2-4
2.7
Reliability (TRST-P1 &TRST-P2) --------------------------------------------
2.7.1 Life ------------------------------------------------------------------------
2.7.2 Life MTBF (MCBF) ----------------------------------------------------
2-5
2-5
2-5
2.8
Options ----------------------------------------------------------------------------
2-6
2.9
Receipt Roll -----------------------------------------------------------------------
2-7
3.
APPEARANCE ----------------------------------------------------------------
3-1
3.1
Front/Rear View -----------------------------------------------------------------
3-1
3.2
LED and Feed Button -----------------------------------------------------------
3-1
3.3
Connectors ------------------------------------------------------------------------
3-2
3.4
Specification of Interface & Power Connector ------------------------------
3-3
3.4.1 RS232 Interface ---------------------------------------------------------
3-3
3.4.2 Ethernet Interface --------------------------------------------------------
3-3
3.4.3 USB Interface ------------------------------------------------------------
3-4
3.4.4 Power Cable Connector -------------------------------------------------
3-4
3.4.5 Cash Drawer Connector and Pin Assignments ----------------------
3-5
4.
SET UP PROCEDURE -------------------------------------------------------
4-1
4.1
Requirements for Operation ----------------------------------------------------
4-1
4.2
4.3
Setting up the Printer ------------------------------------------------------------
Turning off the Printer ----------------------------------------------------------
4-2
4-2
5.
INSTALLATION PROCEDURE ------------------------------------------
5-1
5.1
Connecting the Power Cord and Interface Cable ----------------------------
5.1.1 Remove and attach Cable Cover ---------------------------------------
5-2
5-2
5.1.2 Connect to Power Adapter ---------------------------------------------
5-2
5.1.3 Connect via standard USB Type-B cable ----------------------------
5-2
5.1.4 Connect via Option Card (RS232 & LAN) --------------------------
5-3
5.1.5 Connect via Y-Cable ----------------------------------------------------
5-4
5.1.6 Connecting via Cash Drawer -------------------------------------------
5-4
5.1.7 Interface cable to POS terminal connection position ---------------
5-5
5.2
Choosing a Location -------------------------------------------------------------
5-6
5.3
Loading the Receipt Roll -------------------------------------------------------
5-9

6.
DIAGNOSTICS ----------------------------------------------------------------
6-1
6.1
6.2
Offline Diagnostic ---------------------------------------------------------------
Main Menu ------------------------------------------------------------------------
6-1
6-1
6.3
Sub Menu -------------------------------------------------------------------------
6-2
6.3.1 Setting Menu ---------------------------------------------------------------
6-3
6.3.2 Final Confirmation Menu ------------------------------------------------
6-3
6.4
Printer Configuration Form -----------------------------------------------------
6-4
6.5
Maintenance Information Form ------------------------------------------------
6-6
7.
GENERAL MAINTENANCE ----------------------------------------------
7-1
7.1
7.2
Cleaning the Covers -------------------------------------------------------------
Cleaning the Thermal Print Head ----------------------------------------------
7-1
7-1
8.
TROUBLESHOOTING ------------------------------------------------------
8-1
8.1
Removing Jammed Paper -------------------------------------------------------
8-1
8.2
Resetting Cutter Failure or Jam ------------------------------------------------
8-1
8.3
Common Problems and Solutions ---------------------------------------------
8-3
8.4
LED Indications Table ----------------------------------------------------------
8-5
9.
APPENDIX ---------------------------------------------------------------------
9-1
9.1
Ethernet ---------------------------------------------------------------------------
9-1
9.2
Password Registration -----------------------------------------------------------
9-1
9.3
Web Setting Page ----------------------------------------------------------------
9-2
9.4
Reset Password -------------------------------------------------------------------
9-3

CAUTION!
1. This manual may not be copied in whole or in part without prior written permission of TOSHIBA
TEC.
2. The contents of this manual may be changed without notification.
3. Please refer to your local authorized service representative with regard to any queries you may have in
this manual.

1. PRODUCT OVERVIEW 1.3 APPLICABLE MODEL
1-1
1. PRODUCT OVERVIEW
1.1 Introduction
Thank you for purchasing the TOSHIBA TEC TRST-P1 (180dpi) / TRST-P2 (203dpi) Series POS
Printer. This product is a single station POS printer, which consists a thermal head for one side
printing. Base model includes 32bit CPU architecture with Flash ROM, Cash Drawer Connector,
Mini-DIN Power, USB Type A and Type B connector. The interface used is USB I/F, and RS232 I/F
or Ethernet I/F as option.
This manual contains general set-up and maintenance information and should be read carefully to
help gain the maximum performance and life from your printer. For most queries please refer to this
manual and keep it safe for future reference.
1.2 Features
Drop-in paper loading
Paper out sensor
Paper jam sensor (detecting initial jam of paper at platen roller)
Knife: Partial cut knife leaves 2mm uncut at center.
Support vertical, horizontal and wall mount (90°)
It supports both detection at horizontal and vertical mount / wall mount orientation.

1. PRODUCT OVERVIEW 1.3 APPLICABLE MODEL
1-2
1.3 Applicable Model
Model name description
T R S T - P X X X - X X - X X - S
S: ROHS2 Compliant
Destination
QQ: US
QM: GLOBAL (Worldwide)
Color
1B: Black
Interface
N : Standard interface (USB A/B)
02: Ethernet interface option
03: Serial interface option
Series
1: 180dpi, 355mm/s
2: 203dpi, 254mm/s
POS Printer

1. PRODUCT OVERVIEW 1.4 ACCESSORIES
1-3
1.4 Accessories
Confirm that the following accessories are contained in the carton. If any accessories are missing or
damaged, contact your TOSHIBA TEC service representative.
The following accessories are packed in the shipping carton box as shown below:
Printer enclosed in a plastic bag and foam pack
Starter Receipt Roll (1pc)
Quick Installation Manual (1 copy)

2. SPECIFICATIONS 2.1 GENERAL
2-1
2. SPECIFICATIONS
2.1 General
Resolution
TRST-P1(180 dpi model): 180 dpi x 180 dpi (7 dots/mm)
TRST-P2 (203 dpi model): 203 dpi x 203 dpi (8 dots/mm)
Interface (USB Type-B)
USB 2.0 High Speed Printer Class
Interface (USB Type-A)
USB High Speed
Mass storage class
File format supported: FAT12,FAT16,FAT32, VFAT
Max. size of USB memory device supported: 32 GB
Emulation Mode
ESC/POS
Character set
CP437 (DOS USA), CP850 (DOS Latin 1),
CP852 (DOS Latin 2), CP857 (DOS Turkish),
CP858 (DOS Latin 1 + Euro), CP860 (DOS Portuguese),
CP863 (DOS Fench Canadian), CP865 (DOS Nordic),
CP866 (DOS Russian), CP1252 (Windows Latin 1),
CP1253 (Windows Greek), CP1254 (Windows Latin-5 Turkish),
CP1256 (Windows Arabic)
Receipt Printing Speed
TRST-P1 (180 dpi model): Max. 355 mm/Sec (14 IPS)
TRST-P2 (203 dpi model): Max. 254 mm/Sec (10 IPS)
Printing speed is varied according to print density.
Bar code
UPC-A, UPC-E, JAN-13(EAN13), JAN-8(EAN8), CODE39,
Interleaved 2 of 5(ITF), CODABAR(NW-7), Code 93, Code
128, PDF417, GS1 DataBar, QR code
Gray scale printing
16 level gray scale, Print Speed max.4ips
Character attribute
Double width , Double high ,rotate , under line, bold
Resident Font - TRST-P1 (180 dpi model: It support one font type only.)
Character Cell Size
- SBCS Font A
- SBCS Font B
12(H) X 24(V) dots
9(H) X 24(V) dots
Column Width
- SBCS Font A
- SBCS Font B
80mm Paper mode
42 columns
56 columns
58mm Paper mode
30 columns
40 columns
Printable Width
- SBCS Font A
- SBCS Font B
- Graphics
80mm Paper mode
504 dots (71.10 mm)
504 dots (71.10 mm)
512 dots (72.25 mm)
58mm Paper mode
360 dots (50.80 mm)
360 dots (50.80 mm)
360 dots (50.80 mm)
Resident Font - TRST-P2 (203 dpi model: It support two font types.)
Character Cell Size
- SBCS Font A
- SBCS Font B
- SBCS2 Font A
- SBCS2 Font B
12(H) X 24(V) dots
9(H) X 24(V) dots
13(H) X 28(V) dots
10(H) X 28(V) dots
Column Width
- SBCS Font A
- SBCS Font B
- SBCS2 Font A
- SBCS2 Font B
80mm Paper mode
48 columns
64 columns
42 columns
56 columns
58mm Paper mode
34 columns
44 columns
30 columns
40 columns

2. SPECIFICATIONS 2.1 GENERAL
2-2
Printable Width 2
- SBCS Font A
- SBCS Font B
- SBCS2 Font A
- SBCS2 Font B
- Graphics
80mm Paper mode
576 dots (72.00 mm)
576 dots (72.00 mm)
546 dots (68.25 mm)
560 dots (70.00 mm)
576 dots (72.00 mm)
58mm Paper mode
408 dots (51.00 mm)
396 dots (49.50 mm)
390 dots (48.75 mm)
400 dots (50.00 mm)
400 dots (50.00 mm)
Printable Area
Line Spacing
8.13 / 7.52 / 6.0 lines per inch and variable lines per inch
Bar code
UPC-A, UPC-E, JAN-13(EAN13), JAN-8(EAN8), CODE39,
Interleaved 2 of 5(ITF), CODABAR(NW-7), Code 93, Code 128,
PDF417, GS1 DataBar, QR code
Gray scale printing
16 level gray scale, Print Speed max.4ips

2. SPECIFICATIONS 2.2 ENVIRONMENTAL USAGE CONDITIONS
2-3
2.2 Environmental usage conditions
1) During normal operation
Temperature range : 5 - 50°C
Temperature change : Max. 10°C /hour
Humidity range (no condensation) : 5% - 90%
Temperature at dew point : Max. 26°C
Humidity change : Max.10% /hour (at 26°C)
2) In idle mode
Temperature range : 0 - 55°C
Temperature change : Max. 10°C /hour
Humidity range (no condensation) : 5 - 95%
Temperature at dew point : Max. 26°C
3) Extreme operating range
Temperature range : 0 - 55°C
Temperature change : Max. 10°C /hour
Humidity range (no condensation) : 10 - 90%
Temperature at dew point : Max. 45°C
4) Storage
Temperature range (Dry Bulb) : -10 - 55°C
Max. Temperature Change : 15°C/hour
Humidity range (no condensation) : 5% - 90%
5) Transit
Temperature range (Dry Bulb) : -40 - 60°C
Max. Temperature Change : 20°C/hour
Humidity range (no condensation) : 5% - 95%
2.3 Internal buffers
RAM (Total Size: IRAM 1.25MB, DRAM 8MB)
Interface Receive Data buffer 64 KB
Interface Send Data buffer 1 KB
User-defined Logo buffer 256 KB
Macro buffer 2 KB
Flash Memory (Total Size: 8MB)
User-defined Logo area 256 KB
User-defined Character area 64 KB
User-defined Data area 64 KB
Macro area 2 KB

2. SPECIFICATIONS 2.4 THERMAL HEAD BASIC PERFORMANCE
2-4
2.4 Thermal head basic performance
TRST-P1 (180dpi model)
1) Type : Line thermal
2) Number of heating elements : 512 dots
3) Dot density : 7 dots/mm
4) Effective recording width : 72.25 mm
5) Data transmission method : 2 serial I/O inputs.
6) Number of strobes : 2
TRST-P2 (203dpi model)
1) Type : Line thermal
2) Number of heating elements : 640 dots
3) Dot density : 8 dots/mm
4) Effective recording width : 72.00 mm
5) Data transmission method : 2 serial I/O inputs.
6) Number of strobes : 2
2.5 Main Card
1) CPU : SH7267 (SH2A)
2) Operation Clock (CPU Internal) : 144 MHz
3) Program ROM : 64M bits Serial Flash ROM
(W25Q64CVSSIG or equivalent)
4) RAM : 64M bits SDRAM
(K4S641632K-UC75000 or equivalent)
5) I/F circui t : USB I/F (Type A and Type B)
6) Other I/F Connector : Cash Drawer Connector
7) Input : DC 24V Input
8) Indicator and SW : LED (Blue and Amber) Feed SW
2.6 Option Interface Card
1) Option Interface board 1 : RS232 I/F
2) Option Interface board 2 : Ethernet 10Base-t, 100Base-TX I/F
* Only one optional interface card is available to integrate into the printer.

2. SPECIFICATIONS 2.7 RELIABILITY (TRST-P1 &TRST-P2)
2-5
2.7 Reliability (TRST-P1 &TRST-P2)
2.7.1 Life
Thermal print head : 200 km (based on specified paper NPI TF50KS-EY)
Cutter : 2 million cuts (based on specified paper NPI TF50KS-EY)
2.7.2 Life MTBF (MCBF)
Printer : 65,000,000 Lines* (MCBF)
MAIN PCB : 1,650,000 hours (Telcordia RPP, formerly Bellcore)
Interface PCB : RS232 I/F => 43,450,000 hours (Telcordia RPP, formerly
Bellcore)
: Ethernet I/F => 26,300,000 hours (Telcordia RPP, formerly
Bellcore)
Condition:
Above MTBF and MCBF has been confirmed under Normal environment (at 25ºC)
*assume print head as first failure part and line spacing of 8.13LPI

2. SPECIFICATIONS 2.8 OPTIONS
2-6
2.8 Options
Option
Model
Description
Y-cable
TRST-PC05-QQ-S
A 1.0-m (3.28 feet) printer interface cable
Printer side:
USB Interface connector
DC24V Power connector
POS terminal side:
Powered USB connector
Power Adapter
TRST-PC04-QQ-S
This Power Adapter is for the exclusive
use for the TRST-P1N-1B-QQ-S and
TRST-P2N-1B-QQ-S TOSHIBA TEC
POS printer.
Serial Interface
TRST-PC03-QQ-S
Serial Interface is used to transmit data
from the network to your computer by
using RS232 cable.
Ethernet Interface
TRST-PC02-QQ-S
Ethernet Interface is used to transmit data
from the network to your computer by
using Ethernet cable.

2. SPECIFICATIONS 2.9 RECEIPT ROLL
2-7
2.9 Receipt Roll
Paper type
Thermal paper rolled with the print side facing outside
Width (W1)
80 +0.5/ -1.2 mm
Width (W2)
58 +0/ -1.0 mm (With optional 58 mm paper guide)
Outer diameter (D)
83mm max
Paper thickness (T)
0.050 ~0.070 mm
Weight
50~70 g/m2
Outer core diameter
18 mm
Inner core diameter
12.5 +/ -0.5 mm
Recommended thermal paper
Only paper rolled onto a core is acceptable, however, the paper end
should not be pasted to the core. TOSHIBA TEC recommends
using the following thermal paper for this product
Manufacturer : NIPPON PAPER
Type : TF50KS-EY
CAUTION!
Use only paper which meets specified requirements. Use of non-specified paper may shorten the
head life of the printer, resulting in problems with print quality, and cause a paper feed failure or
shorten the cutter life. All paper should be handled with care to avoid any damage to the paper. Read
the following guideline carefully.
Do not store the paper for longer than the manufacturer’s recommended shelf life.
Store the paper in a cool, dry place. Avoid areas where they would be exposed to direct sunlight,
high temperature, high humidity, dust or gas.
A contact of chemical or oil may discolor or erase the printed record.
Rubbing the paper hard with nail or hard object may discolor the paper.
The paper end should not be pasted to the core.
For further information please contact your authorized TOSHIBA TEC representative or authorized
paper manufacturer.
(W1 or W2)