Toshiba IK-WB16A User manual

NETWORK CAMERA
Model: IK-WB16A / IK-WB16A-W
User's Manual
If the URL changes, refer to the Toshiba website (http://www.toshiba.com/).
For information on our latest products and peripheral devices, refer to the
following Website:
http://www.toshibasecurity.com
IK-WB16A IK-WB16A-W

2
Table of Contents
Introduction������������������������������������������������������������������������������������������������������������������������������������������������������������������ 4
Important Safeguards�������������������������������������������������������������������������������������������������������������������������������������������������� 6
Important Safeguards (Cont�)�������������������������������������������������������������������������������������������������������������������������������������� 9
Notes on Use and Installation������������������������������������������������������������������������������������������������������������������������������������ 10
Precautions for Use��������������������������������������������������������������������������������������������������������������������������������������������������� 11
AC Adapter ���������������������������������������������������������������������������������������������������������������������������������������������������������������� 13
Package Contents ����������������������������������������������������������������������������������������������������������������������������������������������������� 15
Physical Description �������������������������������������������������������������������������������������������������������������������������������������������������� 16
Installation ����������������������������������������������������������������������������������������������������������������������������������������������������������������� 19
Hardware Installation............................................................................................................................................ 19
Network Deployment ............................................................................................................................................ 19
Software Installation ............................................................................................................................................. 23
Ready to Use........................................................................................................................................................ 24
Accessing the Network Camera �������������������������������������������������������������������������������������������������������������������������������� 25
Using Web Browsers............................................................................................................................................ 25
Using RTSP Players............................................................................................................................................. 27
Using 3GPP-compatible Mobile Devices.............................................................................................................. 28
Main Page ����������������������������������������������������������������������������������������������������������������������������������������������������������������� 29
Client Settings ����������������������������������������������������������������������������������������������������������������������������������������������������������� 33
Conguration ������������������������������������������������������������������������������������������������������������������������������������������������������������� 35
System ................................................................................................................................................................. 36
Security ................................................................................................................................................................ 38
HTTPS (Hypertext Transfer Protocol over SSL) .................................................................................................. 39
SNMP (Simple Network Management Protocol) ................................................................................................. 44
Network ................................................................................................................................................................ 45
Wireless LAN (IK-WB16A-W only) ....................................................................................................................... 59
DDNS ................................................................................................................................................................... 62
Access List .......................................................................................................................................................... 63
Audio and Video ................................................................................................................................................... 66
Motion Detection .................................................................................................................................................. 75
Camera Tampering Detection .............................................................................................................................. 77
Camera Control .................................................................................................................................................... 78
Homepage Layout ............................................................................................................................................... 81
Application ........................................................................................................................................................... 84
Recording ............................................................................................................................................................ 97
Local Storage .................................................................................................................................................... 100
System Log ....................................................................................................................................................... 104
View Parameters ............................................................................................................................................... 104
Maintenance....................................................................................................................................................... 105

3
Troubleshooting ������������������������������������������������������������������������������������������������������������������������������������������������������� 109
Reboot and restore............................................................................................................................................. 109
Audio .................................................................................................................................................................. 109
External Microphone .......................................................................................................................................... 109
Recommended system requirements................................................................................................................. 109
Lens Focus......................................................................................................................................................... 109
WPS (Wi-Fi Protected Setup) : IK-WB16A-W only............................................................................................ 109
Specications ���������������������������������������������������������������������������������������������������������������������������������������������������������� 110
Appearance Diagram����������������������������������������������������������������������������������������������������������������������������������������������� 112
Technology License Notice�������������������������������������������������������������������������������������������������������������������������������������� 114
GNU General Public License����������������������������������������������������������������������������������������������������������������������������������� 115

4
Introduction
FCC (USA)-INFORMATION
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
●Reorient or relocate the receiving antenna.
●Increase the separation between the equipment and receiver.
●Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
●Consult the dealer or an experienced radio/TV technician for help.
Shielded interface cables must be used in order to comply with emission limits.
USER-INSTALLER CAUTION: Your authority to operate this FCC veried equipment could
be voided if you make changes or modications not expressly approved by the party.

5
Thank you for purchasing the IK-WB16A/IK-WB16A-W Network Camera. Before you start using
the camera, read this User's Manual carefully to ensure correct usage. Once you have nished
reading this User's Manual, keep it in a convenient place for future reference.
The design, specications, software, and User's Manual contents are subject to change without
prior notice.
Terms and Trademarks
● The term "OS" is used in this User's Manual to indicate operating systems compatible with this
product.
− Windows®XP: Microsoft®Windows®XP operating system
− Windows Vista®: Microsoft®Windows Vista®Business operating system
− Windows 7®: Microsoft®Windows 7®Professional operating system
● The formal name of Windows®is Microsoft®Windows®Operating System.
●Microsoft®, Windows®, and Windows Vista®are trademarks or registered trademarks of
Microsoft®Corporation in the United States and other countries.
● Adobe is a registered trademark and Adobe Reader is a trademark of Adobe Systems
Incorporated.
● Other product names appearing in this User's Manual may be trademarks or registered
trademarks of their respective holders.
NOTE
●The performance of the network camera may vary depending on the network environment.
●When using multiple network cameras, the appropriate network switch and PC are required.
●This camera does not support MAC-PC.

6
Important Safeguards
1. Read Instructions
Read all the safety and operating instructions before operating the product.
2. Retain Instructions
Retain the safety instructions and user's manual for future reference.
3. Warnings
Comply with all warnings on the product and in the user's manual.
4. Follow Instructions
Follow all operating and use instructions.
5. Cleaning
Disconnect this video product from the power supply before cleaning.
6. Attachments
Do not use attachments not recommended by the video product manufacturer as they may
pose safety risks.
7. Water and Moisture
Do not use this video product near water. Some examples are: near a bath tub, wash bowl,
kitchen sink, or laundry tub, in a wet basement, or near a swimming pool.
8. Accessories
Do not place this video product on an unstable cart, stand, tripod, bracket or table. The video
product may fall, causing serious injury to a person, or serious damage to the product. Use
only with stand, tripod,bracket,or table recommended by the manufacturer, or sold with the
video product. Any mounting of the product should follow the manufacturer's instructions, and
should use a mounting accessory recommended by the manufacturer.
9. Ventilation
This video product should never be placed near or over a radiator or heat register. If this
product is placed in a built in installation verify that there is proper ventilation so that the
camera temperature operates within the recommended temperature range.
10. Power Sources
This video product should be operated only from the type of power source indicated on the
information label. If you are not sure of the type of power supply at your location, consult your
product dealer.
11. Power-Cord Protection
Power cords should be routed so that they are not likely to be walked on or pinched by items
placed upon or against them. Pay particular attention to cords at plugs, screws and the point
where they exit the product.
12. Installation
Install this video product on a secure part of the ceiling or wall. If installed on an unsecured
location, the camera could fall causing injury and damage.

7
13. Lightning
For additional protection on this video product during a lightning storm, or when it is left
unattended and unused for long periods of time, unplug it from the wall outlet and disconnect
the power supply and cable system. This will prevent damage to the video product due to
lightning and power-line surges. If lightning occurs, do not touch the unit or any connected
cables in order to avoid electric shock.
14. Overloading
Do not overload the power supply or extension cords as this can result in a risk of re or
electric shock.
15. Object and Liquid Entry
Never push objects of any kind into this video product through openings as they may touch
dangerous electrical points or short-out parts that could result in a re or electrical shock.
Never spill liquid of any kind on the video product.
16. Servicing
Do not attempt to service this video product yourself as opening or removing covers may
expose you to dangerous electrical or other hazards. Refer all servicing to quali ed service
personnel.
17. Damage Requiring Service
Disconnect this video product from the power supply and refer servicing to qualied service
personnel under the following conditions.
a. When the power-supply cord or plug is damaged.
b. If liquid has been spilled, or objects have fallen into the video product.
c. If the video product has been submerged in water.
d. If the video product does not operate normally by following the operating instructions in
the user's manual. Adjust only those controls that are covered by the user's manual as an
improper adjustment of other controls may result in damage and will often require extensive
work by a quali ed technician to restore the video product to its normal operation.
e. If the video product has been dropped or the cabinet has been damaged.
f. When the video product exhibiting a distinct change in performance which indicates a need
for service.
g. Other trouble.
18. Replacement Parts
When replacing parts be sure the service technician uses parts specied by the manufacturer
or have the same characteristics as the original part. Unauthorized substitutions may result in
re, electric shock, malfunction or other hazards.
19. Safety Check
Upon completion of any service or repairs to this video product, ask the service technician to
perform safety checks to determine that the video product is in proper operating condition.

8
20. When using a wireless LAN function (IK-WB16A-W):
• Do not use near people with heart pacemakers.
• Do not use near electronic medical equipment, or in hospitals or other medical institutions.
• Do not use inside aircraft or in places where the wireless LAN function could interfere with
electromagnetic signals.
The electromagnetic interference could cause a malfunction, resulting in an accident.
21. If the use of a wireless LAN function interferes with another device’s electromagnetic
signals, cease use immediately.(IK-WB16A-W)
The electromagnetic interference could cause a malfunction, resulting in an accident.

9
Important Safeguards (Cont.)
CAUTION TO REDUCE THE RISK OF ELECTRIC SHOCK
DO NOT REMOVE COVER. NO USER SERVICEABLE PARTS INSIDE. REFER
SERVICING TO QUALIFIED SERVICE PERSONNEL.
The lightning ash with arrowhead symbol, within an equilateral triangle,
is intended to alert the user to the presence of uninsulated "dangerous
voltage" within the product's enclosure that may be of sufcient
magnitude to constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert
the user to the presence of important operating and maintenance
(servicing) instructions in the literature accompanying the appliance.
WARNING:
TO REDUCE THE RISK OF FIRE OR
ELECTRIC SHOCK, DO NOT EXPOSE THIS
APPLIANCE TO RAIN OR MOISTURE.
FIELD INSTALLATION MARKING:
WORDED: “THIS INSTALLATION SHOULD BE MADE BY A QUALIFIED SERVICE
PERSON AND SHOULD CONFORM TO ALL LOCAL CODES.”

10
Notes on Use and Installation
●Do not aim the camera at the sun
Never aim the camera at the sun even with the camera power off.
●Do not shoot intense light
Intense light such as a spotlight may cause a bloom or smear. A vertical stripe may appear on
the screen. However, this is not a malfunction.
●Treat the camera with care
Dropping or subjecting the camera to intense vibration may cause it to malfunction.
●Avoid Volatile Liquid
Do not use volatile liquids, such as an insect spray, near the unit. Do not leave rubber or
plastic products touching the unit for a long time. They will leave marks on the nish. Do not
use a chemically saturated cloth.
●Never touch internal parts
Do not touch the internal parts of the camera other than the parts specied.
●Keep the camera installation away from video noise
If cables are wired near electric lighting wires or a TV set, noise may appear in images. In this
event relocate cables or reinstall equipment.
●Check the ambient temperature and humidity
Avoid using the camera where the temperature is hotter or colder than the specied operating
range. Doing so could affect the internal parts or cause the image quality to deteriorate.
Special care is required to use the camera at high temperature and humidity.
● Caution when using the wireless LAN functions (IK-WB16A-W)
The Wireless LAN in this unit uses the 2.4 GHz waveband. If there is a similar wireless LAN
in the area, or a wireless device using the 2.4 GHz waveband, or a microwave oven, the
communication efciency of this apparatus will be reduced, and may become unusable,
but it is not a fault. If this happens, move the product to a location that will not cause radio
interference to medical, industrial and public equipment or stop using the unit.
●Should you notice any trouble
If any trouble occurs while you are using the camera, turn off the power and contact your
dealer. If you continue to use the camera when there is something wrong with it, the trouble
may get worse and an unpredictable problem may occur.

11
Disclaimer
We disclaim any responsibility and shall be held harmless for any damages or losses incurred
by the user in any of the following cases:
1. Fire, earthquake or any other act of God; acts by third parties; misuse by the user, whether
intentional or accidental; use under extreme operating conditions.
2. Malfunction or non-function resulting in indirect, additional or consequential damages,
including but not limited to loss of expected income and suspension of business activities.
3. Incorrect use not in compliance with instructions in this user's manual.
4. Malfunctions resulting from misconnection to other equipment.
5. Repairs or modications made by the user or caused to be made by the user and carried out
by an unauthorized third party.
6. Notwithstanding the foregoing, Toshiba's liabilities shall not, in any circumstances, exceed the
purchase price of the product.
Copyright and Right of Portrait
There may be a conict with the Copyright Law and other laws when a customer uses, displays,
distributes, or exhibits an image picked up by the camera without permission from the copyright
holder. Please also note that transfer of an image or le covered by copyright is restricted to use
within the scope permitted by the Copyright Law.
Protection of Personal Information
Images taken by the camera that reveal the likeness of an individual person may be considered
personal information. To disclose, exhibit or transmit those images over the internet or otherwise,
consent of the person may be required.
Usage Limitation
The product is not designed for any "critical applications." "Critical applications" means life
support systems, exhaust or smoke extraction applications, medical applications, commercial
aviation, mass transit applications, military applications, homeland security applications, nuclear
facilities or systems or any other applications where product failure could lead to injury to
persons or loss of life or catastrophic property damage.
Accordingly, [Toshiba/TAIS] disclaims any and all liability arising out of the use of the product in
any critical applications.
Precautions for Use

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Wireless LAN and Your Health
Wireless LAN products, like other radio devices, emit radio frequency electromagnetic energy.
The level of energy emitted by Wireless LAN devices however is far much less than the
electromagnetic energy emitted by wireless devices like for example mobile phones.
Because Wireless LAN products operate within the guidelines found in radio frequency
safety standards and recommendations, TOSHIBA believes Wireless LAN is safe for use by
consumers. These standards and recommendations reflect the consensus of the scientific
community and result from deliberations of panels and committees of scientists who continually
review and interpret the extensive research literature.
In some situations or environments, the use of Wireless LAN may be restricted by the proprietor
of the building or responsible representatives of the organization. These situations may for
example include:
●Using the Wireless LAN equipment on board airplanes, or
●In any other environment where the risk of interference to other devices or services is
perceived or identied as harmful.
If you are uncertain of the policy that applies on the use of wireless devices in a specific
organization or environment (e.g. airports), you are encouraged to ask for authorization to use
the Wireless LAN device prior to turning on the equipment.

13
Be sure to use only the supplied AC adapter. Using a different AC adapter may cause the
camera to malfunction, heat up, or catch re. Before using the AC adapter, carefully read and
observe the Important Safeguards ( → page 5) and the notes below.
● Plug the AC adapter into the 100-240V AC outlet. If inserting it into other than 100-240V AC
outlet, it may result in electric shock or re hazard.
● Do not repair, modify or disassemble the AC adapter. It may result in electric shock or fire
hazard.
● Keep the blades of Plug free from any dust or dirt. Neglecting to do so may cause a re due
to deterioration of the insulation. Pull out the power plug from the outlet before cleaning the
blades.
● Do not cover or wrap the AC adapter with a cloth or place it near heating devices. It may
cause re or malfunction of the unit.
• Protect the power cord from being:
• damaged, modied for extension, or applied heat.
• pulled, put heavy objects, or pinched.
• bent, twisted extremely, or bundle.
Neglecting to do so may cause electric shock or re hazard.
● Do not expose this AC adapter to water.
● Install the AC adapter properly on a wall or ceiling after plugging in the AC adapter. Avoid
dropping the AC adapter, failing to do so may cause serious personal injury or death.
● Do not allow the connectors on the AC adapter to come into contact with any other metal
object as this may result in short circuit.
● To connect the AC adapter, rmly insert the plug end of the cable into the AC adapter jack. Do
not insert the plug into other jacks as this may cause a malfunction.
● When removing the connection cable, disconnect the cable by holding its plug. Do not
disconnect the cable by pulling on the cable.
● Do not drop the AC adapter or subject it to strong impact.
● Do not use the AC adapter in hot and humid places.
● Do not use the supplied AC adapter with devices other than this camera.
● Temperature increasing on the surface of the adapter is normal. Before moving the adapter to
another location, unplug it from the wall outlet, and wait until its temperature decreases.
● Buzzing noises may come from inside. This does not indicate malfunction.
● Using the AC adapter near a radio, TV, cellphone, or any wireless devices/equipment may
cause interference. Use the adapter at sufcient distances from these devices.
● Be sure to use the supplied AC adapter. Using different AC adapter may cause re hazard or
the camera to malfunction.
AC Adapter

14
Specications
AC adapter (DSA-20P-10)
Power source : 100-240V AC 50/60 Hz
Rated output : 12V DC, 1.5 A
Ambient temperature guaranteed for performance
: 32°F to 104°F (0°C to 40°C)
Storage temperature : -4°F to 140°F (-20°C to 60°C)
Maximum external dimensions : 1.42 x 1.85 x 2.93 inches (36 x 47 x 74.5 mm)
(width x height x depth)
Cord length : 72 inches (1828 mm)

15
Package Contents
IK-WB16A
lIK-WB16A/IK-WB16A-W
lWarranty Card
lAC Adapter
lQuick Start Guide and Important
Safeguards
lCD-ROM
Content:
User's Manual
Quick Installation Guide
Installation Wizard
Cord length: 72 inches (1828 mm)
lAntenna (IK-WB16A-W only) lCeiling Mount Brackets / Alignment sticker
NETWORK CAMERA
Model: IK-WB16A / IK-WB16A-W
Quick Start Guide and Important Safeguards
This guide describes the hardware installation.
Refer to the user's manual (PDF file) contained in the CD-ROM for settings, operations
and other information.
The application Adobe Reader is needed to view PDF files. If you do not have this
application, download it from the Adobe Systems Incorporated website.
For information on our latest products and peripheral devices, refer to the following
Website:
http://www.toshibasecurity.com
If the URL changes, refer to the Toshiba website (http://www.toshiba.com/tai/products/
prod_biz.jsp).
IK-WB16A IK-WB16A-W
lScrews / LAN cable and RJ45 Female/
Female Coupler
AB
Back Cover
Drill holeDrill hole
Alignment Sticker
Drill hole
(Drill hole)
IK-WB16A / IK-WB16A-W

16
Front Panel
Back Panel
General I/O Terminal Block
This Network Camera provides a general I/O terminal block which is used to connect external
input / output devices. The pin denitions are described below.
● 12V DC is outputted from 1-pin only when connected to a power supply.
Pin Name
1 12V DC Output
2 Digital Output
3 Digital Input
4 Ground
Physical Description
When you connect
or disconnect a wire,
use the orange push-
button.
NOTE
Built-in Microphone
Lens
Status LED
4 3 2 1
WPS/RESET
microSD
Power Cord Socket
Ethernet 10/100 RJ45 Socket
WPS/Reset Button
General I/O Terminal Block
Audio Out
Microphone In MicroSD/SDHC Card Slot
Antenna
(IK-WB16A-W only)
Cable Clip
4 3 2 1

17
The diagrams below apply when "Digital Input" is used for an alarm input.
Status LED
The LED indicates the status of the Network Camera.
Item LED status Description
1Steady Red Power on and system booting
Red LED unlit Power off
2Steady Red + Blinking Green every 1 sec. Network connected (heartbeat)
Steady Red + Green LED unlit Network disconnected
3 Steady Red + Blinking Green every 2 sec. Audio mute (heartbeat)
4 Blinking Red every 0.15 sec. + Blinking Green every 1 sec. Upgrading Firmware
5 Blinking Red every 0.15 sec. + Blinking Green every 0.15 sec. Restore default

18
WPS/Reset
This button is used dual purposes.
WPS: (IK-WB16A-W only)
Push the WPS button of your wireless access point. Press and release the WPS recessed
button on the back of the camera using a paper clip or small object. The ESSID and encrypted
key of the wireless access point will be sent to the camera and the wireless LAN settings are
complete.
The reset button is used to reset the system or restore the factory default settings. Occasionally,
resetting the system can return the camera to normal operation. If the system problems remain
after resetting, restore the factory settings and install again.
Reset: Push and hold the reset button for 2 - 6 seconds using a paper clip or small object until
the status LED (Green and Red) is unlit. Wait for the Network Camera to reboot.
Restore: Press and hold the recessed reset button until the status LED (Green and red) rapidly
blinks. It takes about 30 seconds. Note that all settings will be restored to factory default. Upon
successful restore, the status LED will blink green and red during normal operation.
SD/SDHC Card and Capacity
This network camera is compliant with microSD/SDHC 16GB / 8GB and other preceding
standard SD cards for local storage.
● There is a limit to the number of rewrites that is possible with the SD memory card. Replacing
the SD memory card when performing periodic maintenance of the camera is recommended.
● Do not use 512MB and below SD memory cards.
● The camera system reserves approximately 60MB in SD memory cards. Any images are not
recordable on this space.
● Carefully read the User’s guide, precautions on use, and any other information supplied with a
purchased memory card.
● An SD memory card can be used for repeated storage. The lifespan (number of rewrites
possible) of an SD memory card is greatly affected by the capacity of the SD memory card.
● Do not use a memory card containing the data recorded by another device with the camera as
this may result in the camera not functioning correctly.
● Do not modify, overwrite the data, or change the folder name of an SD memory card. It may
result in the camera not to function correctly.
● If you unmount or remove the SD memory card from camera, you have to turn OFF the
recording status in Recording window on page 100 and Application window on page 87.
WPS/Reset
Button
Restoring the factory defaults will erase any previous settings.
!
NOTE
4 3 2 1
WPS/RESET
microSD

19
Network Deployment
In this user’s manual, “User” refers to whoever has access to the Network Camera,
and “Administrator” refers to the person who can congure the Network Camera and
grant user access to the camera.
Network Deployment is shown in the Quick Start Guide(QSG). Please refer to page 18 of the
QSG.
Setting up the Network Camera over the Internet
There are several ways to set up the Network Camera over the Internet. The rst way is to set
up the Network Camera behind a router. The second way is to utilize a static IP. The third way is
to use PPPoE.
Internet connection via a router
Before setting up the Network Camera over the Internet, make sure you have a router and follow
the steps below.
1. Connect your Network Camera behind a router, the Internet environment is illustrated below.
Regarding how to obtain your IP address, please refer to Software Installation on page 23 for
details.
Hardware Installation
Please verify that your product package contains all the accessories listed in the Package
Contents listed on page 13. Depending on the user’s application, an Ethernet cable may
be needed. The Ethernet cable should meet the specs of UTP Category 5.
Hardware Installation is shown in the Quick Start Guide(QSG). Please refer to page 15 of the
QSG.
IP address : 192.168.0.3
Subnet mask : 255.255.255.0
Default router : 192.168.0.1
IP address : 192.168.0.2
Subnet mask : 255.255.255.0
Default router : 192.168.0.1
LAN (Local Area Network)
Router IP address : 192.168.0.1
WAN (Wide Area Network )
Router IP address : from ISP
Cable or DSL Modem
POW ER COLLISI ON
LINK
RECE I VE
PARTIT I O N
12345
Internet
This client PC sets up
a camera and a router.
Example Network Environment
Installation

20
2. In this case, if the Local Area Network (LAN) IP address of your Network Camera is
192.168.0.3, please forward the following ports for the Network Camera on the router.
■ HTTP port
■ RTSP port
■ RTP port for audio
■ RTCP port for audio
■ RTP port for video
■ RTCP port for video
If you have changed the port numbers on the Network page, please open the ports accordingly
on your router. For information on how to forward ports on the router, please refer to your
router’s user’s manual.
3. Determine the public IP address of your router provided by your ISP (Internet Service
Provider). Use the public IP and the secondary HTTP port to access the Network Camera
from the Internet. Please refer to Network Type on page 45 for details.
Internet connection with static IP
Choose this connection type if you are required to use a static IP for the Network Camera.
Please refer to LAN on page 45 for details.
Internet connection via PPPoE (Point-to-Point over Ethernet)
Choose this connection type if you are connected to the Internet via a DSL Line. Please refer to
PPPoE on page 46 for details.
ADSL Modem
Internet