Toshiba PERCEPTION 4000 User manual

TOSHIBA
BUSINESS
TELEPHONE
SOLUTIONS
PERCEPTION
4000
ATTENDANT CONSOLE
QUICK
REFERENCE
GUIDE

■ANSWERING AN INCOMING
CALL
Using the ANSWER Key:
■Receive an incoming call signal.
■Press the ANSWER key.
■Dial the destination.
■Press the RELEASE key or the ANSWER
key.
Using an Incoming Call Identification
(ICI) Access Key:
■Receive an incoming call signal.
■Press the ICI key.
■Dial the destination.
■Press the RELEASE or the ANSWER key.
■ATTENDANT END-TO-END
SIGNALING
To Send DTMF Tones:
■Press the DTMF (AEE) access key.
■Press the desired dialpad digit keys.
■After pressing all desired digits, press the AEE
key again. DTMF tones will no longer be
transmitted when dialpad keys are pressed.
■ATTENDANT OVERFLOW
To Activate Attendant Overflow:
■Press the Attendant Overflow (OVF)
access key. (The OVF LED will light solid green,
indicating that the feature is on.)
To Deactivate Attendant Overflow:
■Press the OVF key again. (The OVF LED will
extinguish, indicating that the feature is off.)
■AUTODIAL
To Program an Autodial Key:
■Ensure that the console is in the idle state.
■Press the Program Mode (PRGM) access
key.
■Press the Autodial (ADL) key to be
programmed.
■Enter the number to be stored (up to 24 digits).
■Press the PRGM key to exit Program Mode.
To Activate the Autodial Feature:
■Press the appropriate ADL access key.
ATTENDANT CONSOLE
QUICK REFERENCE GUIDE -1-

■AUTOMATIC RECALL
To Answer a Released Loop Recall:
■Press the ANSWER key (or the appropriate
ICI key).
■Press the SEND MESSAGE soft key, the
RELEASE key, or the CANCEL key.
…or…
Dial a new destination.
To Answer a Supervised Loop Recall:
■Press the Loop key associated with the recall.
■Press the SEND MESSAGE soft key, the
RELEASE key, or the CANCEL key.
…or…
Dial a new destination.
■BLF (BUSY LAMP FIELD)
To Display or Change the Busy Lamp
Field:
■Press the Busy Lamp Field (BLF) access
key.
■Enter the number of the desired hundreds group
(1~3 digits).
…or…
Enter *to display stations 00~99.
■Press the #key.
To Deactivate the BLF Display:
■Press the BLF key.
■Press the #key.
To Cancel an Incomplete BLF
Operation:
■Press the CANCEL key.
■BREAK-IN (BUSY OVERRIDE)
To Activate Break-in:
■Dial the destination and receive busy tone.
■Press the BREAK-IN soft key.
■Enter the conversation.
■Press the CANCEL key.
ATTENDANT CONSOLE
QUICK REFERENCE GUIDE -2-

■CALL HOLD
To Place a Call on Hold:
■Press the HOLD key.
To Retrieve a Held Call:
■Press the appropriate Loop key.
■CALL ORIGINATION
To Originate a Call:
■Dial the desired digits.
…or…
Press a System Speed Calling (SYSD),
Autodial (ADL), or Last Number Redial
(LND) access key.
…or…
Press a Direct Trunk Group (TG #) access
key or enter the desired trunk group access
code and then dial the destination number.
■Press the RELEASE key or the CANCEL key.
■CAMP-ON
To Perform a Camp-on:
■Connect to a source party.
■Dial the destination. (The original call will be
automatically placed on hold.)
■Receive busy tone.
■Press the RELEASE key. (The source party
will be automatically camped-on to the
destination.)
■CODE CALLING ACCESS
To Perform Code Calling:
■After answering an incoming call, press the
Code Calling (CC) access key.
…or…
Enter the Code Calling access code _____.
■Enter the desired Code Calling zone number.
(Press the CANCEL key if the zone is busy.)
■Enter the paged party’s code.
■Press the RELEASE key.
ATTENDANT CONSOLE
QUICK REFERENCE GUIDE -3-

■CODE CALLING RETRIEVAL
To Retrieve a Parked Code Call:
■Press the Code Calling Retrieval (CCMM)
access key.
…or…
Enter the Code Calling Retrieval access
code _____.
■Enter the number of the Code Calling zone in
which the call is being held.
■DIRECT TRUNK GROUP
ACCESS
To Access a Trunk Group:
■Press the appropriate Direct Trunk Group
(TG #) access key.
…or…
Enter the appropriate trunk group access code
_____.
■Dial the destination. (Press the CANCEL key if
you receive reorder or busy tone.)
■DO NOT DISTURB OVERRIDE—
BUSY STATION
To Override a DND/BUSY Station:
■Connect to an incoming call.
■Dial the destination. (The original call will be
automatically placed on hold.)
■Receive busy tone and a DND/BUSY display
message.
■Press the OVERRIDE soft key.
■To enter the existing conversation and
announce the new call, press the BREAK-IN
soft key.
■Press the RELEASE key or the ANSWER key
to camp the source party onto the DND/BUSY
station.
…or…
Press the CANCEL key to reconnect to the
source party.
ATTENDANT CONSOLE
QUICK REFERENCE GUIDE -4-

■DO NOT DISTURB OVERRIDE—
IDLE STATION
To Override a DND/IDLE Station:
■Connect to an incoming call.
■Dial the destination. (If the attendant is in the
talking state, the original call will be
automatically placed on hold.)
■Receive a DND/IDLE display message.
■Press the OVERRIDE soft key. The station will
begin to ring.
■EIGHT PARTY CONFERENCE
To Establish an Eight Party
Conference:
■Establish a two-way connection.
■Press the Eight Party Conference (CONF)
access key.
■Dial a destination.
■Press the CONF key again.
■Dial another destination. (5)
■Press the CONF key again. (6)
■Repeat steps 5 and 6 until all desired parties
have joined the conference.
To Drop the Last Added Party:
■Press the CANCEL key. (The party will only be
dropped if pressing the CANCEL key is the
next action performed after the party has been
added.)
To Exit the Conference:
■Press the RELEASE key.
■HELP SCREENS
To Access the Help Screens:
■Press the HELP access key.
■Press the desired soft, fixed, or flexible key.
(Information about the key will appear on the
console display screen.)
■Press the HELP key again to exit Help mode.
ATTENDANT CONSOLE
QUICK REFERENCE GUIDE -5-

■INTERPOSITION CALLING/
CALL TRANSFERRING
To Call Another Attendant:
■Dial the directory number of another attendant
or attendant group.
■Press the RELEASE key.
■JOIN
To Perform a Join Operation:
■Press the ANSWER key or an ICI key to
answer an incoming call.
■Press the HOLD key.
■Dial the destination.
■Press the Loop key on which the first call is
being held.
■Press the Eight Party Conference (CONF)
access key.
■Press the RELEASE key.
■LAST NUMBER REDIAL
To Redial the Last Dialed Number:
■Press the Last Number Redial (LND)
access key.
■LEAST COST ROUTING (LCR)
To Access LCR:
■Enter the Least Cost Routing (LCR) access
code _____.
■Dial the destination.
■MESSAGE WAITING/SEND
MESSAGE
To Register a Message From the Idle
State:
■Press the MESSAGE WAITING soft key.
■Press the REGISTER soft key.
■Dial the station number.
To Register a Message at an
Additional Station:
■Press the MORE soft key.
■Dial the new station number.
ATTENDANT CONSOLE
QUICK REFERENCE GUIDE -6-

To Exit the Message Waiting Register
Function:
■Press the EXIT soft key.
To Delete a Message:
■Press the MESSAGE WAITING soft key.
■Press the DELETE soft key.
■Dial the station number.
To Delete Message Waiting From an
Additional Station:
■Press the MORE soft key.
■Dial the new station number.
To Exit the Message Waiting Delete
Function:
■Press the EXIT soft key.
To Send a Message to a Busy or
Ringing Station:
■Dial the station number.
■Press the SEND MESSAGE soft key.
■NIGHT ANSWER (UNA) ACCESS
To Pick up Calls From the Night
Answer Device:
■Press the Night Answer (UNA) access key.
…or…
Enter the Night Answer access code _____.
■Enter the Night Answer device number.
■Process the call.
■NON-DELAYED
STRAIGHTFORWARD
COMPLETION
To Perform a Non-delayed
Straightforward Call:
■Connect to an incoming call.
■Press the Direct Trunk Group (TG #)
access key.
…or…
Enter the appropriate access code _____.
■Dial the destination.
■Press the RELEASE key.
ATTENDANT CONSOLE
QUICK REFERENCE GUIDE -7-

■POSITION BUSY
To Enter Position Busy (Unattended)
Mode:
■Press the POSITION BUSY switch.
Note: The console will be placed in a Position Busy
Pending state if the attendant is currently talking to
a party or making an outgoing call.
To Exit Position Busy (Unattended)
Mode:
■Press the POSITION BUSY switch again.
■Enter any required password.
■RECALL OF STATION
TRANSFERS
To Retrieve Unanswered Station
Transfers:
■Press the ANSWER key, the appropriate ICI
key, or the Loop key (if the call was placed on
a supervised loop).
■The call will be handled as a new, incoming call.
■SUPERVISED LOOP
OPERATION
To Place a Call on a Supervised Loop:
■While in the talking state, press the Supervise
(SPVS) access key.
■Dial the destination.
• Press the Split (SPLT) access key if you
hear busy tone.
■Press the RELEASE key.
To Monitor a Supervised Call:
■Press the Loop key associated with the lit
ATTENDANT LED.
■Monitor the call (in a listen-only capacity).
■Press the SPVS key to place the call back on a
supervised loop.
■Press the RELEASE key.
ATTENDANT CONSOLE
QUICK REFERENCE GUIDE -8-

■SYSTEM SPEED CALLING
To Access System Speed Calling:
■Press the System Speed Calling (SYSD)
access key.
…or…
Enter the System Speed Calling access
code _____.
■Enter the System Speed Calling Index Number
(IDX).
■Enter any necessary additional digits.
■THREE-WAY CALLING
To Activate Three-Way Calling:
After Connecting to a Caller and Placing Another
Caller on Consultation Hold:
■Press the Eight Party Conference (CONF)
access key.
■THROUGH DIALING
To Perform Through Dialing for a
Source Party:
■Answer an incoming call.
■Press the Direct Trunk Group (TG #)
access key.
…or…
Enter the appropriate trunk group access code
_____.
■Press the RELEASE key.
• Press the Split (SPLT) key if the trunk
group is busy.
■TRUNK GROUP CONTROL
To Access Trunk Group Control:
■Press the NEXT SCREEN soft key.
■Press the TGN CONTROL soft key.
To Restrict Trunk Group Access:
■Press the RESTRICT soft key.
■Enter the trunk group number.
■Press the NEXT TGN soft key to continue
restricting trunk groups in succession.
ATTENDANT CONSOLE
QUICK REFERENCE GUIDE -9-