Toshiba STRATA CTX DKT3014-SDL User manual

Unify Your Business Communications
CTX
DKT / IPT Telephone
Quick Reference Guide
STRATA
Call Pickup
1. Press an extension button.
2. Enter a code from the following list:
Group Pickup: #5#34 or ________
Directed Terminal Pickup: #5#5 or ________
Other (see System Administrator):_________
3. Dial the extension that is holding the ringing or held call to
be picked up.
Echo Cancel
➤If you experience echo while conversing on your IP
telephone, tap Vol ▲or ▼once to cancel the echo sound.
Paging
➤To make a page announcement to a phone or external
speakers
1. Press extension, lift the handset, and enter:
#30 or ________ (all groups)
..or #31 or ________ + _____ the Group page access
code. See “Flexible Buttons” for more paging codes.
2. Make your announcement, then hang up.
➤To make an All Call Page
1. With the handset off-hook, press All Call Page
...or extension + #30. This pages all phones in the All
Call Page Group, and may page external speakers
(depends on programming).
2. Make your announcement then hang up.
Redial
Use this button to redial the last number dialed from your phone.
➤To redial the last number, press Redial or *0.
Speed Dial
➤To store a Station Speed Dial Number
We suggest storing Speed Dial numbers on a One Touch
button; use Speed Dial Codes to store more numbers.
1. Press Program or dial #9876.
2. Press Spdial.
3. Press 1, then enter a Speed Dial Code (00~99).
4. Enter the number to be stored in the Speed Dial bin (32
digits max.).
5. Press Spdial to store the entry. See “DATA
PROGRAMMED.”
6. Lift and replace the handset.
➤To clear a number from a Station Speed Dial code
➤Repeat the previous procedure skipping Step 4.
➤To make a call using Speed Dial
1. Lift the handset.
2. Access a outside line (if necessary).
3. Press Spdial. Then dial the Station or System Speed
Dial Number.
One Touch Buttons
This feature is useful for storing frequently dialed numbers.
➤To change a One Touch Button
1. Press #9876 to enter User Programming Mode.
2. Press the One Touch button to set.
3. Enter the digits or special buttons to be stored.
4. Press the One Touch button to save the entry.
If these steps do not work, you may have to create a One
Touch button (see “Flexible Buttons”).
➤To Use a One Touch Button, just press it.
Voice Mail - Direct Transfer
1. While on a call, press Cnf/Trn.
2. Press #407 ____.
3. Enter the voice mailbox number (may be the same as the
extension number), then press #.
4. Hang up (the caller is connected to the voice mailbox) or
press Cnf/Trn to return to the calling party.
Volume Control
➤To adjust handset volume
➤During a call, press down Vol ▲or ▼. When you hang
up, volume returns to default.
➤To adjust the speaker volume for internal/external calls
and background music
➤Press Spkr. Select a line and press Vol ▲or ▼.
➤To adjust Ring Tone, Handsfree Answerback and
Speaker Off-hook Call Announce
➤With an idle phone and handset on-hook, press Vol ▲
or ▼. When you hang up, volume returns to default.
DKT3014-SDL LCD Features
➤To use Speed Dial or Directory Menus
1. Press the Soft
Key next to the
Speed Dial (SD)
or Directory (DIR)
to view the first
screen.
2. To view the other
pages, press the
soft keys MORE
or PREVIOUS
...or
LEFT or RIGHT.
3. Select someone from the list by pressing the Soft Key
next to the name.
➤To Use Direct Station Selection
1. Press the
DIRECT SS Soft
Key to view the
first screen.
2. To view other
pages, press the
MORE or
PREVIOUS Soft
Keys.
3. To select
someone from the
list, press the Soft
Key next to the
name.
Flexible Buttons
There are 10, 14 or 20 Flexible Buttons on your telephone. You
can program features onto Flexible Buttons for easy access.
1. Press #9876 to enter User Programming Mode.
2. Press Hold.
3. Press the Flexible Button to set or change.
4. Enter the Flexible Button Code (see following list).
5. Press the same Flexible Button (flashing). “DATA
PROGRAMMED” appears on your LCD.
FRED J NO. 3371
FEB 18 MONDAY 12:00
DIRECT SS
SYSTEM SD
PERSONAL SD
EXTERNAL DIR
INTERNAL DIR
FRED J NO. 3371
MAR 18 MONDAY 01:35
BOB T
DON U
CAROL F FRED M
CUST SERV GRAY W
PREVIOUS MORE
EXIT
CALLING
BOB T NO. 3200
Flexible Button Codes
Account Code 660
Auto Busy Redial 150
Auto Callback 160
Call Forward - Any Calls (Internal and External)
All Call 340
Busy 350
No Answer 360
Busy No Answer 370
Call Park Orbit 170
Call Pickup
Incoming - Group Pickup 430
Incoming - Directed Terminal Pickup 440
Incoming - Directed Group Pickup 450
Incoming - Directed DN Pickup 460
On hold - Local Retrieve 490
On hold - Remote Retrieve 500
On hold - Outside Line Retrieve 480
On hold - Directed DN Retrieve 510
Incoming - Any External Call 470
On hold and Incoming 520
Caller ID 590
Cancel 290
Do Not Disturb 180
Door Lock Cancel 540
Direct Station Selection (DSS) Button 610
One Touch Button 570
Paging
Page All Groups 220
Page Individual Groups 230
Emergency Page - Individual Group 250
Emergency Page - All Groups 240
Answer - Group Page 590
Record to VM 630
Pause/Resume 640
Release Button 270
Release/Answer 280
Speed Dial 260
User Programming Mode 650
Note Not all features have a Flexible Button Code. For
additional codes, see your System Administrator.
CAUTION! Do not use cleansers that contain benzene, paint
thinner, alcohol or other solvents on the telephone's
rubber feet. The color of the rubber may transfer
to the desk or mounting surface.

Introduction
This quick reference guide applies to Toshiba 3000- and 2000-
series digital telephones and Internet Protocol (IPT1020-SD)
telephones connected to a Strata CTX system.
See your Telephone System Administrator to find out which
features you have. Use the check boxes or blank lines to enter
the variable selections for your telephone.
What’s My Line?
Throughout this guide, the word “line” is mentioned. Check mark
which Line type you have. For example, you will be instructed to
“select a line.” “Line” can be:
❐Line button
❐Pooled Line Group
❐Group Line button
❐Line out requiring an access code — where you enter an
outside line or line group access code (e.g., dial 9).
Which Outgoing/Incoming Call Features Do I Have?
Check mark here which outgoing/incoming feature you have on
your system. Then go through the rest of this guide and check
mark that feature where it’s noted.
❐Automatic Line Selection (ALS): For outgoing calls: You
have ALS if you hear dial tone and the Line LED lights
steady green when you lift the handset or press Spkr.
❐Ringing Line Preference: You answer an incoming Line
ringing your station by lifting the handset or pressing Spkr.
❐Tone Signaling: Internal incoming call: you hear
successive ring tones, then lift the handset or press Spkr.
❐Voice First Signaling: Internal incoming call: your phone
does not ring; instead you hear a long tone, then the caller’s
voice. Talk in the direction of your phone, or answer the call
as you normally would by lifting the handset or pressing
Spkr.
Note You can change between Tone and Voice Signaling
on a call-by-call basis by pressing 1after dialing an
internal telephone number.
❐Hot Dialing: If your telephone is programmed for “hot
dialing,” you do not have to press Spkr or lift the handset
before dialing internal or external speakerphone calls.
When you dial a number, the speakerphone automatically
turns on and the Spkr and Mic LEDs light up.
Which Codes Do I Use?
Default feature codes are listed in this guide. Check with your
System Administrator to see if these codes have been changed.
If so, write the new codes in the blank lines and cross out the
default codes. For example:
Cnf/Trn + #46 or .
Making a Call
Hot Dialing
1. To make a call using Hot Dialing, dial the number.
2. When connected, you can continue speakerphone
operation or lift the handset and continue the
conversation.
Spkr Button
1. To make a call, press Spkr.
2. Dial the number.
3. When connected, you can continue to use the
speakerphone or lift the handset and continue the
conversation.
Handset
1. To make a call, lift the handset, then dial the number.
2. When connected, you can continue to use the handset
or switch to speakerphone by holding down Spkr and
replacing the handset.
Answering a Call
➤Lift the handset or press Spkr.
❐If you don’t have Ringing Line Preference: press the
flashing line or extension button and lift the handset.
Handsfree Answerback
➤To receive a handsfree internal call over the
speakerphone
1. You hear a single long tone, then the caller’s voice. Do
not lift the handset; speak toward the telephone in a
normal voice.
2. Press Spkr or take the handset off-hook if you wish to
transfer the call or place it on hold.
➤To switch between Handset and Speakerphone
➤Press Spkr and place the handset on-hook to switch
from Handset to Speakerphone mode.
Account Code Calls
➤To dial with a Forced Account Code (FAC)
1. Place a call in the normal method.
2. After the tone burst, enter the Account Code.
If the code is invalid, you hear re-order tone and the call
is rejected.
➤To use an Emergency Override of an FAC
You can bypass Forced Account Code requirements with
three emergency numbers, including 911. See your
System Administrator for these numbers: ____________
➤To dial with Voluntary Account Codes
1. After accessing a CO line, press Account Code
...or Cnf/Trn + #46 ________.
You can enter it at any time during a call.
2. Enter the Account Code.
You should hear confirmation tone if the code is valid or
two short tones if it is invalid.
3. Dial a telephone number if you entered the code after
accessing an outside line or resume talking or hang up
if you entered the code after the call.
Call Transfer
1. While on a call, press Cnf/Trn.
2. Dial the extension and announce the call or “blind
transfer” (hang up).
During call transfer, you can reconnect to the original
caller by pressing your flashing extension button.
3. Camp on to a busy station: If the station is busy, hang
up. The called station receives a tone. Once the busy line
is free, the transferred line is called back.
Conference Calls
1. While on a call, press Cnf/Trn.
2. Call another station or outside line.
3. When the called party answers, press Cnf/Trn. If it’s
busy or there’s no answer, press Cnf/Trn again to return
to the original connection. All parties are conferenced.
4. Repeat the above steps to add more lines. You can
conference up to eight parties.
Note When the person who initiates the conference
(master) hangs up, control transfers to the first
internal station added to the conference. If no internal
stations are in the conference, the call disconnects.
➤To transfer conference control
1. Do steps 1 and 2 above to add the line to which you
wish to transfer conference control.
2. Announce the call and hang up to transfer the call. This
station is now the conference “master” with the ability to
add or delete parties.
➤To hold a conference call
➤If you are the “master” conference controller, press
Hold once (or twice for Executive Hold) to place the
conference call on hold.
The conference continues and you can join at any time
without giving up “master” abilities. Music-on-hold is
suppressed in this mode.
➤To delete the last member added to a conference
➤While a call is in progress, press the Cancel button.
➤To conference two outside Lines
1. While talking on an outside call, press Cnf/Trn.
2. Access an outside line.
3. After the party answers, press Cnf/Trn.
4. If you receive a busy tone or if the station does not
answer, press the flashing button to return to the
original call.
5. Press Cnf/Trn and hang-up.
Note Most phone companies provide auto disconnect, but
if it is not provided, the lines must be supervised to
disconnect.
6. To supervise a tandem call, press the extension button.
If the parties have finished, hang up or if the parties are
still talking, press Cnf/Trn and hang-up.
Hold
1. To place a call on Hold, press the Hold button.
2. To return to the held call, press the held line’s button.
If you do not return to the held call, it rings back to your
phone. If you are busy on another call, you hear two tone
bursts. If the held party hangs up, the call is released.
3. If you have additional lines at your station to hold, repeat
Step 1 above.
➤To place a call on Exclusive Hold
➤While on a call, press Hold twice. (No one can
accidently pick up your call.)
➤To place a call on Automatic Hold
➤While on a call, press another extension button to
receive/originate a new call. You can switch between
calls without having to press Hold.
Make sure this feature is programmed on your system; if
not, existing calls will drop.
➤To place a call on Consultation Hold
If you have multiple extensions on your phone, you can hold
a different call on each extension.
➤Press Cnf/Trn.
Call Forward - Any Calls (Internal & External)
There are two ways to perform each Call Forward:
➤Enter the button sequence below
All Calls: Press Ext. + #6011 or ________ + Destination No.
Busy: Press Ext. + #6021 or ________ + Dest. No.
No Answer: Press Ext. + #6031 or ________ + Dest. No. +
Timer (seconds, 2-digits) + #
Busy No Answer: Press Ext. + #6041 or ________ + Dest.
No. + Timer (seconds, 2-digits) + #
Cancel: Press Ext. + #6051 or ________
➤...or program a flexible button to perform the sequence.
See “Flexible Buttons” for instructions.
Call Park Orbits
➤To park a call
1. While on a call, press Park in Orbit
...or Cnf/Trn + #33 or ________ .
2. Specify the Park Orbit using one of the following:
•Press *and the system automatically selects a
General Park Orbit between 7000~7019. The
chosen orbit appears on the LCD.
•Enter a valid extension.
•Press #and the system automatically selects your
extension as the orbit.
3. Hang up. If the parked call is not retrieved, the call rings
back to your phone.
➤To retrieve a parked call
1. Press Park in Orbit
...or your extension button + #32 or ________ .
2. Enter the Orbit Number where the call is parked.
TOSHIBA
© Copyright 2003
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
9740 Irvine Blvd., Irvine, CA 92618-1697
CTX-QR-DKIPT-VA Version A, April 2003
4010377 www.telecom.toshiba.com