Toshiba PERCEPTIONe&ex User manual

Issue 2, February 1992
PERCEPTIONe&ex
© COPYRIGHT 1992 TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
All rights reserved. No part of this manual may be reproduced in any form or by any means —
graphic, electronic, or mechanical, including recording, taping, photocopying, or the use of
information retrieval systems — without express written permission of the publisher of this material.
STANDARD TELEPHONE USER GUIDE
Perceptione
& ex
R

PERCEPTIONe&ex
TRADEMARKS AND SERVICE MARKS
The following trademarks and service marks are used in this document:
■PERCEPTION® : registered trademark of Toshiba America Information Systems, Inc.
In accordance with U.S. Copyright Law, a license may be required from the American Society of Composers,
Authors, and Publishers, or other similar organization, if radio or television broadcasts are used for the Music-
on-Hold feature of this telecommunications system. Toshiba America Information Systems, Inc. disclaims any
liability arising out of the failure to obtain such a license.
Toshiba America Information Systems, Inc. reserves the right to change any of this information including, but
not limited to, product characteristics and operating specifications, without prior notice.

TABLE OF CONTENTS
SUBJECT PAGE
INTRODUCTION ....................................................................................................................... 1
GENERAL INFORMATION ........................................................................................................ 1
Call Progress Tones................................................................................................... 1
Ringing Signals.......................................................................................................... 2
Special Signal Tones.................................................................................................. 2
SPEED DIALING........................................................................................................................ 3
Repeat Last Number Dialed ...................................................................................... 3
Speed Dial-Station .................................................................................................... 3
Speed Dial-System ................................................................................................... 4
CALL FUNCTIONS..................................................................................................................... 4
Automatic Callback ................................................................................................... 4
Call Forwarding ......................................................................................................... 5
Call Pickup Directed .................................................................................................. 7
Call Pickup Group ..................................................................................................... 7
Conferencing ............................................................................................................. 8
Consultation Call ....................................................................................................... 8
Do Not Disturb .......................................................................................................... 9
Off-hook Call Announce ............................................................................................ 9
Outgoing Calls, Direct Trunk Access ....................................................................... 10
Outgoing Calls, Least Cost Routing........................................................................... 11
Station-to-Station Calling .......................................................................................... 12
CALL HOLD AND TRANSFER................................................................................................... 12
Call Park .................................................................................................................... 12
Call Transfer .............................................................................................................. 12
Call Waiting ............................................................................................................... 13
Camp-on Calls .......................................................................................................... 14
MESSAGES................................................................................................................................ 14
External Zone Paging (Five-zone Paging) ................................................................ 14
Internal Group Paging ............................................................................................... 15
Meet-Me Page .......................................................................................................... 16
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SUBJECT PAGE
Message Waiting ....................................................................................................... 16
Voice Mail .................................................................................................................. 17
MISCELLANEOUS FEATURES................................................................................................. 18
Account Code Calls .................................................................................................. 18
Account Number Recording ...................................................................................... 19
Automatic Wake-up Time/Timed Reminder ............................................................... 20
Executive Override .................................................................................................... 21
Maid-in-Room Status ................................................................................................ 21
Toll Restriction/Class of Service Override ................................................................. 22
Universal Night Answer ............................................................................................. 23
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INTRODUCTION
This user guide applies to any standard rotary or DTMF telephone that is
used in a Toshiba PERCEPTION e or PERCEPTION ex system. Available
features include six different types of Call Forward, Internal and External
Paging access, and Voice Mail access (specific feature access depends
upon each telephone’s assigned Class of Service). Most features are
accessed via convenient feature access codes. While standard codes for
each operation are noted in this user guide, these codes can be altered
in system programming. Verify your system’s specific codes with your
System Manager.
GENERAL INFORMATION
Dial tone must be heard before dialing a particular feature. If you have
just lifted the handset, you will hear a dial tone. If you are engaged in a
conversation, you must obtain “Recall Dial Tone” before activating
another feature (transfer, etc.).
During a conversation, Recall Dial Tone is obtained by “flashing” the
hookswitch, located in the cradle that holds your handset. To flash,
momentarily press the hookswitch (for about 1/2 second). In response,
you will hear Recall Dial Tone.
CALL PROGRESS TONES
Dial: Standard tone–continuous tone; indicates that you can
proceed to dial.
Recall Dial: Standard Tone–three short pulses followed by
continuous tone; indicates that you can proceed with
feature execution.
Busy: Standard tone–60 impulses per minute (IPM); indicates
that the connection or trunk line you have dialed is busy.
Overflow: Same as busy tone–120 IPM; indicates that your call has
been blocked, due to dialing error or service restrictions.
Ringing: Standard tone–1 second on, 3 seconds off; indicates
that your call is ringing.
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RINGING SIGNALS
Internal Call: A single ring every four seconds.
External or Attendant Call:
A double ring at four-second intervals.
SPECIAL SIGNAL TONES (while the telephone is in use)
Camp-on: A single muted warning tone indicates that a call is
waiting.
Call Waiting: Two short warning tones during a conversation indicate
that a call is waiting.
Attendant Verification/Executive Override:
A short tone burst (repeated every 15 seconds) is
applied whenever the attendant enters the conversation,
and when a station user enters your conversation by
using the Executive Override feature.
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SPEED DIALING
REPEAT LAST NUMBER DIALED
The system will automatically store the last number that you have dialed
and will redial it when requested to do so. This is convenient when you
have reached a busy or unanswered number, and want to try the call
again.
You will hear dial tone.
The system will automatically redial the number.
SPEED DIAL-STATION
If your telephone is equipped with Speed Dial-Station, you can establish
a personal directory of up to 10 telephone numbers.
You will hear dial tone.
The system will dial the stored number.
You will hear dial tone.
You will hear recall dial tone.
It may be necessary to insert a pause to allow for dial tone delay. Press
the *button after the trunk access code.
To Redial the Last Number:
1. Lift the handset.
2. Dial # 7.
To Use Speed Dial-Station:
1. Lift the handset.
2. Dial # 3.
3. Dial the Speed Dial-Station
address code (0 ~ 9).
To Store or Change Code
Numbers:
1. Lift the handset.
2. Dial # # 3.
3. Dial the assigned single-digit
code (0 ~ 9).
4. Dial the number to be stored
(16 digits maximum).
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5. Dial #.
To Use Speed Dial-System:
1. Lift the handset.
2. Dial # 6.
3. Dial the Speed Dial-System
address code (10 ~ 99).
To Store or Change a Telephone
Number:
1. Notify the attendant of your
request.
To Activate Automatic Callback:
1. Flash the hookswitch.
2. Dial * 7.
You will hear recall dial tone, and the number will be stored.
NOTES:
1. A Speed Dial-Station directory may be shared by several stations.
However, only one station (designated as the controller) can store or
change numbers.
2. Record each speed dial code and its corresponding telephone
number for future reference.
SPEED DIAL-SYSTEM
As many as 90 telephone numbers can be stored in your Speed Dial-
System directory.
You will hear dial tone.
The system will dial the stored number.
The Speed Dial-System directory is controlled by the attendant console,
or through the TTY in the programming.
CALL FUNCTIONS
AUTOMATIC CALLBACK
If you attempt to call another station or access a trunk and receive a busy
tone, you can request to be signaled when the desired station or trunk is
idle. You may continue to use your telephone in the usual manner while
awaiting a callback.
You will hear recall dial tone.
You will hear dial tone.
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When the desired connection becomes idle, your telephone will ring in
short bursts. You must pick up the call within six seconds, or your
request will be canceled.
If the called party is a trunk, you will hear outside dial tone.
NOTE: If the call was made using Least Cost Routing, then the called
number will be dialed automatically.
If the called party is a station, that station will ring and you will hear
ringback tone. If you hear an overflow tone, this indicates that the station
or trunk that you called has previously been called by another party.
Hang up and wait to be called again.
You will hear dial tone.
Callback will be canceled.
CALL FORWARDING
Call Forwarding enables you to direct your station’s incoming calls to
another station. There are four types of call forwarding available:
■Call Forward All Calls.
■Call Forward Busy.
■Call Forward No Answer.
■Call Forward Busy/No Answer.
In addition, there are two types of Call Forwarding that apply to calls for
DID, TIE, and CCSA trunks. When the following Call Forwarding types
are used, calls can be routed only to the attendant:
■Call Forward Busy (System).
■Call Forward Busy/No Answer (System).
You will hear dial tone.
You will hear recall dial tone.
3. Hang up and wait for callback,
or dial another number.
To Answer Automatic Callback:
1. Lift the handset.
To Cancel Automatic Callback:
1. Lift the handset.
2. Dial ** 7.
To Call Forward All Calls:
1. Lift the handset.
2. Dial * 9.
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3. Dial the number to which calls
are to be forwarded.
4. Dial #.
To Use Call Forward Busy:
1. Lift the handset.
2. Dial # 1 0.
3. Dial the number to which calls
are to be forwarded.
4. Dial #.
To Use Call Forward No Answer:
1. Lift the handset.
2. Dial # 1 1.
3. Dial the number to which calls
are to be forwarded.
4. Dial #.
To Use Call Forward Busy/No
Answer:
1. Lift the handset.
2. Dial # 1 2.
3. Dial the number to which calls
are to be forwarded.
4. Dial #.
To Use Call Forward Busy
(SYSTEM/DID):
1. Lift the handset.
2. Dial # 1 3.
You will hear dial tone, and the number will now be stored.
You will hear dial tone.
You will hear recall dial tone.
You will hear dial tone, and the number will now be stored.
You will hear dial tone.
You will hear recall dial tone.
You will hear dial tone, and the number will now be stored.
You will hear dial tone.
You will hear recall dial tone.
You will hear dial tone, and the number will now be stored.
You will hear dial tone.
You will hear recall dial tone.
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You will hear dial tone, and the number will now be stored.
You will hear dial tone.
You will hear recall dial tone.
You will hear dial tone, and the number will now be stored.
You will hear dial tone.
You will receive recall dial tone. Call Forwarding will be canceled.
CALL PICKUP DIRECTED
Call Pickup Directed allows you to answer a call which is ringing or is on
hold at a station other than your own.
You will hear dial tone.
You will hear recall dial tone.
You will now be connected to that call.
CALL PICKUP GROUP
Call Pickup Group allows you to answer a call that is ringing at a station
within your designated group, without knowing exactly which station
number is ringing.
You will hear dial tone.
3. Dial 0.
4. Dial #.
To Use Call Forward Busy/No
Answer(SYSTEM/DID):
1. Lift the handset.
2. Dial # 1 4.
3. Dial 0.
4. Dial #.
To Cancel All Types of Call
Forwarding:
1. Lift the handset.
2. Dial * * 9.
To Use Call Pickup:
1. Lift the handset.
2. Dial * 6.
3. Dial the station number that is
ringing/on hold.
To Use Call Pickup Group:
1. Lift the handset.
PERCEPTIONe&ex STANDARD TELEPHONE
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2. Dial * 4.
To Initiate a Conference:
1. Flash the hookswitch.
2. Dial the desired number.
3. Flash the hookswitch when the
new party answers.
To Return to the Original
Connection:
1. Flash the hookswitch.
To Consult with Another Party:
1. Flash the hookswitch.
You will be connected to any call that is ringing at any station in your
group.
NOTE: Calls can only be picked up from an idle station. Calls ringing on
a secondary DN cannot be picked up if that station’s primary DN is busy.
CONFERENCING
It is possible to create a three-party conference by adding another station
or trunk party to an existing two-party conversation. Any of the three
parties may disconnect at any time, leaving the remaining two parties
connected. (The system will refuse to connect certain types of trunks.)
The original connection will be placed on hold, and you will hear recall
dial tone.
NOTES:
1. If you hear a busy tone after dialing the station number or trunk
access code, flash the hookswitch once to return to the original call.
2. To return to the original call after accessing a trunk, flash the
hookswitch twice.
A three-party conference will now be established.
The third party will be released and the original connection will remain.
CONSULTATION CALL
This feature enables you to consult with an inside or outside party while
you hold another call.
The original connection will be placed on hold, and you will hear recall
dial tone.
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NOTES:
1. If you hear a busy tone after dialing the station number or trunk
access code, flash the hookswitch once to return to the original call.
2. To return to the original call after accessing a trunk, flash the
hookswitch twice.
The first flash will conference all three lines.
DO NOT DISTURB
This feature allows a station to give a busy indication to callers whenever
the user does not want to be disturbed.
You will hear dial tone.
DND will be activated.
NOTE: Outgoing calls and features will still function while a telephone is
in the DND mode. The telephone will appear to be busy to all incoming
calls.
You will hear dial tone.
The Do Not Disturb feature will no longer be active.
OFF-HOOK CALL ANNOUNCE
The Off-hook Call Announce (OCA) feature allows a station user to voice
announce through the speaker of another station (electronic telephone)
that is currently busy. However, a standard telephone having this feature
cannot receive OCA calls, they can only originate them.
2. Dial the desired number.
To Return to the Original
Connection:
1. Flash the hookswitch twice.
2. Resume your conversation.
To Activate DND:
1. Lift the handset.
2. Dial # 2.
3. Hang up.
To Cancel DND:
1. Lift the handset.
2. Dial # # 2.
3. Hang up.
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To Establish Off-hook Call
Announce from a Station:
1. Lift the handset.
2. Dial the directory number of
the desired station.
3. A—If the calling station has an
automatic OCA feature:
B—If the calling station has a
manual OCA feature:
1. Depress the hook flash.
2. Dial the OCA access
code.
4. You may speak to the called
party through the speaker.
The operation of this feature depends on whether or not the telephone is
programmed for Manual (M) or Automatic (A) OCA operation.
You will hear dial tone.
The system reads call forwards and station hunting data, since that
takes precedence over OCA, if the station has either feature set.
The called station will hear warning tone, and you will hear ringback tone.
The OCA call is now established.
The called station will hear warning tone, and you will hear ringback tone.
The OCA call is now established.
NOTES:
1. When the called station is having another OCA, your OCA will queue
until the OCA in progress terminates.
2. If the called station is on-hook upon termination, your OCA
automatically becomes an on-hook call.
3. If the called station is off-hook, your OCA becomes an off-hook call
upon termination of OCA in progress.
4. A four-second delay may occur in the operation of OCA when the
following instance takes place:
Station A is talking to station B. Station A needs to consult with
station C. Station A flashes the hookswitch and dials station C, only
to find it busy. If station C is equipped for OCA, and station A's COS
allows for OCA to be performed (it is programmed for manual mode
in the DSTT Program), then the four-second OCA timer is
automatically initiated. The voice path will then be opened for the
announcement.
OUTGOING CALLS, DIRECT TRUNK ACCESS
Direct Trunk Access allows you to use a specific trunk to make an
outgoing call.
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You will hear dial tone.
Trunk Access Codes: __________ __________
__________ __________
__________ __________
__________ __________
You will hear outside dial tone.
OUTGOING CALLS, LEAST COST ROUTING
The system will automatically select the least-costly route (trunk group)
for the call that you want to make. If the route is busy, the next best route
will be selected (if permitted by your Class of Service).
You will hear dial tone.
NOTE: At this point, you will hear dial tone if your system has been
programmed to supply it in this situation.
Your call will be dialed automatically over the proper trunk, and you will
hear call progress tones.
You will hear busy tone.
To Make an Outgoing Call:
1. Lift the handset.
2. Dial the required trunk access
code.
3. Dial the desired telephone
number.
To Use Least Cost Routing:
1. Lift the handset.
2. Dial the LCR access code
________.
3. Dial the number that you want
to call.
4A. If a trunk allowed by your
Class of Service is available:
5A. Proceed with your
conversation.
… or …
4B. If no trunks are available:
5B. Activate the Automatic
Callback feature.
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To Call Another Station:
1. Lift the handset.
2. Dial the station telephone
number.
3. Hang up when the call is
complete.
To Park a Call:
1. Flash the hookswitch.
2. Dial * 3.
3. Hang up and dial another call.
To Reconnect the Call:
1. Lift the handset.
2. Dial * * 3.
To Transfer a Call:
1. Ask the party to wait.
STATION-TO-STATION CALLING
You will hear dial tone.
You will hear the call progress tones.
CALL HOLD AND TRANSFER
CALL PARK
Call Park allows you to originate and receive calls at your station while a
connected call is being held. If you do not return to the held call within a
designated time period, then your telephone will ring to recall you.
You will receive recall dial tone, and your call will be parked (held).
You will hear dial tone.
Your call will be reconnected.
NOTE: If you do not return to the call within a designated time period,
your telephone will ring to recall you. (If your telephone is busy, it will go
to the ATT or UNA.)
CALL TRANSFER
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The original connection will be placed on hold, and you will hear recall
dial tone.
You will be connected to the called party.
NOTES:
1. If you hear a busy tone after dialing the station number or trunk
access code, flash the hookswitch once to return to the original call.
2. To return to the original call after accessing a trunk, flash the
hookswitch twice.
The call will be transferred.
CALL WAITING
If you are involved in a call and the attendant has an outside call waiting
for you, you will be alerted of the call by two short warning tones. At this
point, you have three choices:
1. Ignore the call; it will return to the attendant.
2. Terminate your existing call and accept the new call.
3. Hold the existing call and accept the new call. In this mode, it is
possible to alternate between the two calls until the conversations
are terminated.
Your telephone will ring in the normal manner.
You will hear recall dial tone, and the original call will be placed on hold.
You will be connected to the waiting call.
The new call will be placed on hold.
2. Flash the hookswitch.
3. Dial the desired number.
4. When the called party
answers, announce the call.
5. Hang up to transfer the call.
To Accept the Waiting Call and
Terminate the Existing Call:
1. Hang up.
2. Answer the call.
To Accept the Waiting Call While
Holding the Existing Call:
1. Flash the hookswitch.
2. Dial # 4.
To Return to the Original Call:
1. Flash the hookswitch.
PERCEPTIONe&ex STANDARD TELEPHONE
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2. Talk to the party on the original
call.
To Disconnect One Call and
Remain Connected to the Other
Call:
1. Hang up while connected to
the call you want to terminate.
2. Answer the remaining call.
To Accept a Camp-on Call:
1. Complete the original call.
2. Hang up.
3. Answer the call.
To Page a Single External Zone:
1. Lift the handset.
2. Dial the External Paging
Access Code (1 5 3).
NOTE: It is possible to alternate between the two calls indefinitely by
using successive hookswitch flashes.
Your telephone will ring.
NOTE: Camp-on and Call Waiting are mutually exclusive.
CAMP-ON CALLS
If you are involved in a call and the attendant parks another incoming call
at your station, you will be alerted of the parked (camped-on) call by a
short warning tone.
Your telephone will ring.
NOTE: Camp-on and Call Waiting are mutually exclusive.
MESSAGES
EXTERNAL ZONE PAGING (FIVE-ZONE PAGING)
You will hear dial tone.
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You are now connected to the single external page zone.
Speak slowly and distinctly, and repeat your message.
Your page will be terminated.
You will hear dial tone.
You are now connected to the all external page zones.
You are now connected to the all external page zones and the expanded
internal paging group.
Speak slowly and distinctly, and repeat your message.
Your page will be terminated.
INTERNAL GROUP PAGING
You will hear dial tone.
You are now connected to the single internal page group.
Speak slowly and distinctly, and repeat your message.
Your page will be terminated.
3. Dial the desired paging zone
number (0 ~ 4).
4. Announce your page.
5. Hang up when your page is
complete.
To Page All External Zones:
1. Lift the handset.
2A. Dial the External All-Zone
Paging access code (1 5 4).
… or …
2B. To page all the External
Paging Zones in addition to
the Expanded Internal Paging
Group, dial___. (Programmed
in DSYS).
3. Announce your page.
4. Hang up when your page is
complete.
To Page a Single Internal Paging
Group:
1. Lift the handset.
2. Dial the Internal Paging
access code (1 5 1).
3. Dial the desired paging group
number (2 ~ 17).
4. Announce your page.
5. Hang up when your page is
complete.
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To Page the Expanded Internal
Paging Group:
1. Lift the handset.
2A. Dial the Expanded Internal
Paging access code (1 5 2).
… or …
2B. To page the Expanded Internal
Paging Group in addition to all
the External Paging Zones,
dial___. (Programmed in
DSYS).
3. Announce your page.
4. Hang up when your page is
complete.
To Answer a Meet-me Page:
1. Lift the handset (at any tele-
phone).
2. Dial the access code.
You will hear dial tone.
You are now connected to the expanded internal page group.
You are now connected to the expanded internal page group and all
external page zones.
Speak slowly and distinctly, and repeat your message.
Your page will be terminated.
MEET-ME PAGE
This feature will automatically connect you to a call that has been
“parked” for you by the operator. If you are away from your telephone,
the operator may park the call and direct you, via the page system, to
dial an access code.
You will hear dial tone.
You will immediately be connected to the caller.
MESSAGE WAITING
This feature allows the attendant or other Message Center to inform a
station user that there is a message waiting. There are two signaling
possibilities:
1. If your station is equipped with a Message Waiting light, it will flash
on and off.
2. If your station is not equipped with a Message Waiting light, then it
will receive a double ring every 20 minutes (when Message Waiting
has been set by either the attendant console or an electronic
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