Toshiba Strata CIX DP-5000 series User manual

Telecommunication Systems Department
September 2009
DP5000-Series Telephone
User Guide
STRATA®CIXTM
Strata
TM
®

Publication Information
TOSHIBA SINGAPORE PTE LTD, Telecommunication Systems
Department, reserves the right, without prior notice, to revise this
information publication for any reason, including, but not limited to,
utilization of new advances in the state of technical arts or to simply
change the design of this document.
Further, TOSHIBA SINGAPORE PTE LTD, Telecommunication
Systems Department, also reserve the right, without prior notice,
to make such changes in equipment design or components as
engineering or manufacturing methods may warrant.
©
TOSHIBA SINGAPORE PTE LTD,
TELECOMMUNICATION SYSTEMS DEPARTMENT
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waste handling of this product. For more detailed information about the take-back and
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Copyright 2009

Strata CIX DP5000-series Telephone User Guide i
Contents
Introduction
Organisation...................................................................................................................... vii
How to Use This Guide.................................................................................................... viii
Conventions.....................................................................................................................ix
Related Documents/Media................................................................................................x
Chapter 1 – The Grand Tour
DP5000-series Telephone Overview ...................................................................................5
Fixed Buttons....................................................................................................................6
Programmable Feature Buttons ........................................................................................8
Key Strip...........................................................................................................................8
LCD......................................................................................................................................9
9-Line LCD Display.........................................................................................................9
4-Line LCD Display.......................................................................................................10
Soft Keys............................................................................................................................10
Chapter 2 – The Basics
Customising Your Telephone ............................................................................................11
Volume Control..............................................................................................................11
Volume Control for the Digital Single Line Telephone.................................................12
LCD Contrast..................................................................................................................13
Brightness Control..........................................................................................................13
Backlight On/Off............................................................................................................14
Keystrip Labels..................................................................................................................15
Ring Tones.........................................................................................................................15

Contents
Chapter 3 – Feature Operations
ii Strata CIX DP5000-series Telephone User Guide
Dial Pad and Button Beeps.............................................................................................16
Speakerphone/Microphone Sensitivity Adjustment.......................................................17
Telephone Terminology.....................................................................................................20
Making a Call.....................................................................................................................21
Handset...........................................................................................................................21
Spkr Button.....................................................................................................................21
Hot Dialling....................................................................................................................21
Dial Directory.................................................................................................................22
Answering a Call................................................................................................................24
Handset...........................................................................................................................24
Speaker ...........................................................................................................................24
Shift Button.....................................................................................................................24
Handsfree Answerback...................................................................................................24
On a Call............................................................................................................................25
Switching Between Handset and Speakerphone.............................................................25
Microphone (Mic/Mute) Button.....................................................................................25
Hold ................................................................................................................................25
LED Indicator Details.....................................................................................................27
Chapter 3 – Feature Operations
Account Code Calls ...........................................................................................................29
Verified/Non-Verified Account Codes...........................................................................29
Forced Account Codes....................................................................................................30
Voluntary Account Codes (Verified/Non-Verified).......................................................31
Advisory Messages............................................................................................................32
Alarm Notification Button.................................................................................................33
Automatic Busy Redial......................................................................................................33
Automatic Callback ...........................................................................................................34
Background Music.............................................................................................................35
Call Forward ......................................................................................................................36
System.............................................................................................................................36
Station.............................................................................................................................36
Station Call Forward Categories.....................................................................................37
Call Forward Settings.....................................................................................................37
Station Call Forward Procedures....................................................................................38

Contents
Chapter 3 – Feature Operations
Strata CIX DP5000-series Telephone User Guide iii
Call Forward Examples ..................................................................................................39
Call History / Caller ID...................................................................................................39
Call Park Orbits..................................................................................................................40
Call Pickup.........................................................................................................................41
Group Pickup..................................................................................................................41
Ringing, Page or Held Call Pickup.................................................................................41
Call Transfer ......................................................................................................................43
Call Waiting.......................................................................................................................44
Caller ID.............................................................................................................................45
Conference Calls................................................................................................................45
Adding Voice Mail to a Conference...............................................................................46
Supervising a Tandem Call.............................................................................................47
Conference Add/Split/Join/Drop....................................................................................47
Direct Inward System Access (DISA)...............................................................................49
Direct Station Selection Buttons (Hotline)........................................................................49
Do Not Disturb...................................................................................................................50
Setting DND for Another Extension...............................................................................51
Door Lock(s)......................................................................................................................51
Door Phone(s)....................................................................................................................52
Emergency Call..................................................................................................................53
Emergency Monitoring Station.......................................................................................53
Emergency Ringdown........................................................................................................54
Language Codes.................................................................................................................54
Message Waiting................................................................................................................55
Turning On/Off MW LED on Another Extension..........................................................56
Microphone Cut-Off ..........................................................................................................57
Off-hook Call Announce....................................................................................................58
Override Calls....................................................................................................................59
Busy Override.................................................................................................................59
Do Not Disturb Override................................................................................................59
Executive Override.........................................................................................................60
Destination Restriction/Traveling Class Override..........................................................60
Class of Service Override...............................................................................................60
Privacy Override.............................................................................................................61
Paging ................................................................................................................................61

Contents
Chapter 4 – ADM/DSS Console
iv Strata CIX DP5000-series Telephone User Guide
Answering a Page...........................................................................................................61
All Call Page...................................................................................................................62
Emergency Page .............................................................................................................62
Privacy ...............................................................................................................................63
Redial.................................................................................................................................63
Speed Dial..........................................................................................................................64
Making a Call Using Speed Dial....................................................................................64
Storing a System/Station Speed Dial Number................................................................65
Advanced Speed Dial Operation ....................................................................................66
Storing Personal Speed Dial Names...............................................................................67
Tone First / Voice First Signalling.....................................................................................69
Tone First Signalling ......................................................................................................69
Voice First Signalling.....................................................................................................69
Tone/Pulse Dialling ...........................................................................................................70
Uniform Call Distribution..................................................................................................71
Login/Logout..................................................................................................................72
Chapter 4 – ADM/DSS Console
Add-on Modules ................................................................................................................73
ADM ..................................................................................................................................74
Buttons and LEDs...........................................................................................................74
Adding an ADM.............................................................................................................75
Brightness Control..........................................................................................................75
Keystrip Labels...............................................................................................................75
DSS Console......................................................................................................................76
DSS Buttons....................................................................................................................76
Calling a Station .............................................................................................................76
Transferring to an Idle Station........................................................................................77
Call Transfer with Camp-on...........................................................................................78
Call Answering (Outside Line).......................................................................................78
Speed Dial.......................................................................................................................78
Paging.............................................................................................................................79
Call Forward Override (DSS Override)..........................................................................79
Night Transfer Button.....................................................................................................79

Contents
Chapter 5 – Headset and Handset Operation
Strata CIX DP5000-series Telephone User Guide v
Chapter 5 – Headset and Handset Operation
Recommended Headsets....................................................................................................81
Headset and Handset Interactions......................................................................................81
AUTO or CARBON Setting..............................................................................................82
Headset Transmit Level Adjustments................................................................................84
Handset Level Adjustments...............................................................................................85
Chapter 6 – User Programming
Programming Feature Buttons...........................................................................................88
User Programming Mode ...............................................................................................88
Programmable Feature Button Codes................................................................................88
Setting/Changing a Programmable Feature Button’s Function......................................89
One Touch Buttons ............................................................................................................90
Changing a One Touch Button.......................................................................................90
To Use a One Touch Button...........................................................................................91
Setting/Changing a Personal Speed Dial Code...............................................................91
Feature Codes.....................................................................................................................92
Chapter 7 – Administrator Programming
Functions............................................................................................................................97
Administrator Mode...........................................................................................................98
Phone Name....................................................................................................................98
Door Name......................................................................................................................99
System SD/Name............................................................................................................99
Phone Key Label and LM Key Label.............................................................................99
Station SD/ Name.........................................................................................................100
Exchange (CO) Line Name ..........................................................................................100
DNIS Name ..................................................................................................................100
System Features ...............................................................................................................101
Direct Inward System Access (DISA) Security Code..................................................101
Date and Time Setting .....................................................................................................103
Telephone Programming Mode .......................................................................................104
Initialise Telephone Settings.........................................................................................104
Call Waiting and Camp-on Ring Tone Over Handset/Headset Option........................105

Contents
Appendix A – References
vi Strata CIX DP5000-series Telephone User Guide
Initialise or Adjust LCD Contrast.................................................................................105
DKT2000 Mode On/Off ..................................................................................................106
Digital Single Line Telephone.........................................................................................107
Buttons..........................................................................................................................107
Redial Button Activation / Deactivation......................................................................108
Msg / Feature Button Activation / Deactivation...........................................................108
Appendix A – References
Call Forward ....................................................................................................................109
Soft Keys..........................................................................................................................113
Button Labels...................................................................................................................114
Appendix B – Hardware Connections
DP5000-Series Telephone Tilt Angles ............................................................................119
Wiring..............................................................................................................................121
Index ....................................................................................................................................123

Strata CIX DP5000-series Telephone User Guide vii
Introduction
This user guide describes how to use the Toshiba DP5000-series telephones with the
Strata CIX670, Strata CIX1200 and Strata CIX100 telephone systems. These include:
• Strata DP5000-series digital telephones shown in Table 1 on Page 2.
• Strata Digital Add-on Modules.
• Strata Direct Station Selection (DSS) console.
Note Telephones and ADM models that include “1” in the model number are models
that support the backlight feature.
Organisation
•Chapter 1 – The Grand Tour provides an overview DP5000 digital telephones.
•Chapter 2 – The Basics covers the basic telephone functions.
•Chapter 3 – Feature Operations includes an explanation of Soft Key operations,
an alphabetical feature list and LCD information.
•Chapter 4 – ADM/DSS Console explains features and functions of the Add-on
modules.
•Chapter 5 – Headset and Handset Operation explains the interactions of these
accessories with the DP5000-series telephones.
•Chapter 6 – User Programming explains how to program the Programmable
Feature Buttons, such as setting One Touch buttons, changing Personal Speed Dial
numbers, as well as other user programmable functions.
•Chapter 7 – Administrator Programming explains features and functions to be
performed by an Administrator.

Introduction
How to Use This Guide
viii Strata CIX DP5000-series Telephone User Guide
•Appendix A – References includes tables that support procedures in the Basic and
Feature Operation chapters.
•Appendix B – Hardware Connections includes tilt angles and telephone wiring
diagrams.
How to Use This Guide
This guide provides in-depth instructions for the DP5000-series telephones and their
features.
Conventions
Note Elaborates specific items or references other information. Within some tables,
general notes apply to the entire table and numbered notes apply to specific
items.
Important! Calls attention to important instructions or information.
CAUTION! Advises you that hardware, software applications, or data could be
damaged if the instructions are not followed closely.
WARNING! Alerts you when the given task could cause personal injury or
death.
Conventions Description
[DN]
Represents any Directory Number button, also known as an
extension or intercom number.
Telephones can have multiple extensions. Incoming calls
ring extensions bottom to top.

Introduction
How to Use This Guide
Strata CIX DP5000-series Telephone User Guide ix
[PDN] Represents any Primary Directory Number button (the
extension number for the telephone).
[SDN] Represents any Secondary appearance of a PDN. A PDN
which appears on another telephone is considered an SDN.
[PhDN] Represents any Phantom Directory Number button (an
additional DN).
Arial Bold Represent telephone buttons.
Courier Shows a computer keyboard entry or screen display.
Arial Represents LCD displays, tokens or custom IVR functions.
“Type” Indicates entry of a string of text.
“Press” Indicates entry of a single key. For example: Type prog
then press Enter.
Plus (+)
Shows a multiple PC keyboard or phone button entry. Entries
without spaces between them show a simultaneous entry.
Example: Esc + Enter. Entries with spaces between them
show a sequential entry. Example: #+5.
Tilde (~) Means “through.” Example: 350~640 Hz frequency range.
äDenotes the step in a one-step procedure.
äDenotes a procedure.
Start > Settings >
Printers Denotes a progression of buttons and/or menu options on the screen you should select.
See Figure 10 Grey words within the printed text denote cross-references. In the electronic version of this document (Toshiba BCS
Partner website), cross-references appear in blue hypertext.
Conventions Description

Introduction
Related Documents/Media
xStrata CIX DP5000-series Telephone User Guide
Related Documents/Media
Note Some documents listed here may appear in different versions on the
electronically or in print. To find the most current version, check the version/
date in the Publication Information on the back of the document’s title page.
Refer to the following for more information:
• Strata CIX Installation and Maintenance Manual
• Strata CIX General Description
• Strata CIX Programming Manual
• Strata CIX My Phone Manager User Guide

Strata CIX DP5000-series Telephone User Guide 1
The Grand Tour 1
The DP5000-series digital telephones connected to a Strata CIX telephone system
include a wide selection of digital telephone models and matching digital add-on
modules and a 60-button DSS Console. See Table 1 for more details.
Through dynamic soft key assignments, the LCD telephones provide easy access to
frequently-used features by prompting specific tasks, providing Outside Line
Identification, User Name/Number, Call Duration, Date/Time of Day displays, and
Name and number displays of incoming callers.
The speakerphone on these telephones enables you to place and receive calls without
lifting the handset.
The LCD telephones with 10 and 20 buttons are available with LCD backlight. To
change the backlight settings, refer to Chapter 3 – Feature Operations.

The Grand Tour
2Strata CIX DP5000-series Telephone User Guide
Table 1 DP5000 Series Digital Telephones
Description Image
Digital Single Line Telephone:
• On hook dialling
• Headset I/F
• Ringing LED
• Non-display
10 Button Digital Telephone:
• Half duplex Speakerphone
• Headset I/F
• Ringing LED
• Non-display
10 Button Digital Telephone:
• 4 line LCD with back light option
• Half duplex Speakerphone
• Headset I/F
• Ringing LED

The Grand Tour
Strata CIX DP5000-series Telephone User Guide 3
20 Button Digital Telephone:
• 4 line LCD with back light option
• Half duplex Speakerphone
• Headset I/F
• Ringing LED
10 Button with Electronic LCD Labels:
• 9 line LCD with back light
• Half duplex Speakerphone
• Headset I/F
• Ringing LED
• Dedicated Call History Button
Table 1 DP5000 Series Digital Telephones (continued)
Description Image

The Grand Tour
4Strata CIX DP5000-series Telephone User Guide
The DP5000-series telephone upgrade options include:
Table 2 DP5000 Series Add-on Modules
Description Image
10 Button ADM for DP5000-series
• LCD programmable key strip with
back light
20 Button ADM for DP5000-series
• Paper Key Strip
60 Button DSS for DP5000-series
• Paper Key Strip

The Grand Tour
DP5000-series Telephone Overview
Strata CIX DP5000-series Telephone User Guide 5
DP5000-series Telephone Overview
The illustration of the DP5000-series telephone shown below gives a general idea of
the basic attributes found on most of these telephones. The positioning of the buttons
varies per telephone model.
Legend
A. Status LED (message and ringing)
B. LCD Display
C. Softkeys
D. Programmable Feature Buttons
E. Message Waiting LED Button
F. Microphone LED Button
G. Speaker LED Button
H. Volume
I. Hold Button
J. Microphone
K. Tilt stand
A
B
C
E
F
G
H
IJ
K
20 Programmable Feature Buttons 4-Line LCD Telephone
D

The Grand Tour
DP5000-series Telephone Overview
6Strata CIX DP5000-series Telephone User Guide
Fixed Buttons
The fixed buttons on the dial pad help perform standard functions quickly and easily.
Layouts
Fixed buttons are laid out differently on the DP5000-series telephones.
Digital Single Line Telephone 9-line LCD Telephone
Fixed buttons are located below the dial pad.
10 and 20 Button 4-line LCD Telephones
Fixed buttons are located on either side of the dial pad.

The Grand Tour
DP5000-series Telephone Overview
Strata CIX DP5000-series Telephone User Guide 7
The Fixed buttons are described below.
Table 3 Fixed Button Definitions
Button Definitions
Message (Msg): When Msg LED flashes, press Msg to call back
the station or voice mail device that activated the LED. This is the
telephone’s [PDN] message waiting button.
Important! Red LED must be on in order for button to
function.
Microphone (Mic/Mute) button toggles between Mic and Mute.
When Mic key is lit, handsfree communication is supported, when
Mic is pressed again and light is off, Mute is enabled on the
microphone in the telephone and the microphone in the handset.
Speaker: Press to toggle the speaker ON/OFF. When red Speaker
LED is lit handsfree communications is supported.
To start a handsfree conversation; press the Speaker button, this
turns the red Speaker LED on. To terminate this call press the
Speaker button again (Speaker LED off).
During a handset conversation, press the Speaker button to start
hands-free communications (red Speaker LED on). Press the
Speaker button again to transfer the conversation back to the
handset (Speaker LED off).
Press and release the volume control bar to adjust volume levels.
See “Volume Control” on page 11.
Important! Continuously holding the volume button (up or
down) does not change the volume. It is adjusted
on a per press basis.
Press Spdial and enter 3-digit Speed dial access code. Speed dial
access codes must be setup before they can be accessed. See
“Speed Dial” on page 64.
Press Redial to dial the last telephone number called (internal or
external).
If you have Automatic Line Selection, lift the handset first.

The Grand Tour
DP5000-series Telephone Overview
8Strata CIX DP5000-series Telephone User Guide
Programmable Feature Buttons
Programmable Feature Buttons are programmed
by the System Administrator and can be
customised on a per user basis.
See Table 17 on page 114 for a list of
Programmable Feature Buttons.
Note Programmable Feature Buttons are
numbered bottom to top, left to right
(shown right).
Key Strip
The key strips on the DP5000-series telephones
and add-on modules are either electronic
(programmable) or paper (refer to Table 1 and
Table 2).
(Conference/Transfer)
Press Cnf/Trn to add internal or external parties to a conference
call (up to 8 parties).
Press Cnf/Trn and enter a number to transfer a call to another party
(on the Strata CIX system).
Press Hold to place an internal or external call on hold.
Press Hold Hold to place an internal or external call on Exclusive
hold. If your telephone is programmed for Automatic Hold, existing
calls are automatically placed on hold when you answer a call or
make another call.
Table 3 Fixed Button Definitions (continued)
Button Definitions
Programmable Feature Button
Layout
01
02
03
04
05
06
07
08
09
10
11
12
14
15
16
17
18
19
20
13