Toshiba Strata DK14 User manual

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EKT-Series
Electronic Telephone
Quick Reference Guide
BUSINESS
TELEPHONE
SOLUTIONS
Digital Business Telephone Systems

Telephone Directory
Name Number

1
Electronic Telephone
Quick Reference Guide
Telephones
This guide applies to electronic key telephones
(EKTs), not digital telephones (DKTs), connected
to Strata DK14, DK16, DK16e, DK40, DK40i,
DK280, DK424 and DK424i systems (release 3.0
or higher). New telephone model numbers are on
the bottom of the phone.
Conventions
Letters in [brackets] represent buttons which
have Directory Numbers on them. For example:
[PDN] = Primary Directory Number button
(the Extension Number for your
telephone).
[PhDN] = Phantom Directory Number button
(an additional Directory Number).
[DN] = Any Directory Number button (also
known as an Extension or Intercom
Number). Whenever [DN] is used in
this guide, it means that you can use
any [PDN] or [PhDN].
([WUDEROG letters represent telephone buttons.
~ means “through.”
+ is used for multiple key entries.
For example: Press &21)7516 +
.
➤indicates a single step.
Your telephone may not have all of the buttons/
features mentioned in this guide. See your
telephone System Administrator for more
information on buttons and access codes.
Before You Begin
If you hear dial tone when you lift the handset,
you do not need to press any available [DN] or
&2 line button before dialing an internal or
external number.

2Electronic Telephone
Quick Reference Guide
Outside Line Access
➤To access an outside line
➤Press &2 or 3/
...or a [DN] and dial a line access code.
may be used for Least Cost Routing (LCR)
or to access a Line Group for all system
sizes.
Basic Calling
➤To make an Outside Call
1. Access an outside line.
2. Dial a telephone number.
➤To make an Internal Call
1. Press a [DN] or lift the handset.
2. Dial a [DN].
3. Make a voice announcement after you hear a
single tone or when the called party answers.
System Size Line Access Code
DK14
 or a or
a
DK16e, DK16
 or a or
a
DK40i, DK40
 or a or
a
RCTUA
 or a or
a
DK424 (RCTUBA/BB)
and DK424i (B1CU)
 or a or
a
DK424 (RCTUC/D) and
DK424i (B2CAU/B2CBU,
B3CAU/B3CBU)
  or a or
a
DK424 (RCTUE/F) and
DK424i (B5CAU/B5CBU)
 or a or
a

3
Electronic Telephone
Quick Reference Guide
Account Code Calls
➤To enter a Forced Account Code
1. Access an outside line.
2. Enter the Forced Account Code.
3. Listen for dial tone. Busy tone indicates an
invalid code. If you are dialing with Least
Cost Routing, you will not hear dial tone.
4. Dial a telephone number.
➤To enter a Voluntary Account Code
1. While connected to a CO line or other
outside line, press $&&17
...or 6'6+  
...or 6'6 + 
(B5CAU/B5CBU, RCTUE/F)
...or &21)7516 + .
Note Press if the 6'6 button is not on your
telephone.
2. Enter the Account Code.
Automatic Busy Redial
➤To activate Automatic Busy Redial
➤After dialing an outside telephone number
and receiving busy tone, press $%5
...or &21)7516  +   then hang up.
Your telephone signals you when the called
number is available.
➤To cancel Automatic Busy Redial
➤Press $%5
...or a [DN] + .

4Electronic Telephone
Quick Reference Guide
Automatic Callback
➤To activate Automatic Callback
1. After dialing a busy station, busy trunk
group, or station in the Do Not Disturb
mode, press $&%
...or .
2. Hang up. The system calls you back when
the station or trunk group becomes available.
➤To cancel Automatic Callback
➤Press $&%
...or a [DN] + .
Call Forward
➤To Call Forward your [PDN] with a Call
Forward button
1. Press a Call Forward button:
&)$& Call Forward-All Calls
&)% Call Forward-Busy
&)1$ Call Forward-No Answer
&)%1$ Call Forward-Busy/No Answer
2. Enter the [PDN] or [PhDN] to which calls
are forwarded.
3. Press the same Call Forward button again.
➤To Call Forward your [PDN] or [PhDN] with
an Access Code
1. Press the [PDN] or [PhDN] button that you
want to Call Forward.
2. Enter a Call Forward access code sequence:
Call Forward-All Calls
 + NNN + 63.5 
Call Forward-Busy
 + NNN + 63.5
Call Forward/No Answer
 + NNN + 6'6 (or) + XX + 5'/
(or ) + 63.5
Call Forward-Busy/No Answer
 + NNN + 6'6(or) + XX + 5'/
(or ) + 63.5

5
Electronic Telephone
Quick Reference Guide
NNN = [DN] where calls are forwarded.
XX = The amount of time (08~60 secs.)
that the telephone should ring
before it forwards. This entry is
optional: you can skip XX, but you
must press 5'/
 (or ) + 63.5.
Note You can only Call Forward a [PDN] or
[PhDN] that is “owned”by your
telephone. See your System Administrator
for more information.
➤To cancel Call Forward
➤Press the same Call Forward button that you
used to set Call Forward
...or a [DN] +  , then hang up.
Call Park Orbits
➤To Park a call
1. While on a CO line call or an internal call,
press 3$ 5 .
...or &21)7516 + .
2. Enter a General Orbit Number (a )
or a valid [PDN].
If you have an LCD telephone, enter 
and the system automatically selects an
available orbit.
3. Hang up.
➤To retrieve a Parked call
1. Press 3$ 5 .
...or a [DN] + .
2. Enter the Orbit Number or [PDN] where the
call is parked.
➤To Park a call and Page
1. While on a CO line call or an internal call,
press &33*
...or &21)7516 +  .
2. Enter a General Orbit Number (a )
or a valid [PDN].

6Electronic Telephone
Quick Reference Guide
If you have an LCD telephone, enter 
and the system automatically selects an
available orbit.
3. Enter the Paging Access Code and make
your announcement.
4. Hang up.
Call Pickup
Applies to [DN] calls which are ringing or on
hold, not parked.
➤To Pick Up a call at a [PDN] or [PhDN]
➤Press  [PDN] +  + ;;;.
(XXX is the [PDN] or [PhDN] that you want
to pickup. Not available on all systems.)
➤To Pick Up other types of calls
1. Press 3.83
...or [DN] + .
2. Enter one of the following:
[PDN] of the station ringing or
holding the call.

picks up a page or ringing
door phone. This also picks
up any ringing [DN].
 picks up an external page.
picks up any ringing CO line.
 a

picks up a CO line on hold.
(See your System
Administrator for the
maximum number of CO
lines for your system.)

7
Electronic Telephone
Quick Reference Guide
Call Transfer with Camp On
➤To Transfer a call
1. While on a call, press &21)7516.
2. Dial the [DN] where the call is to be
transferred.
3. Announce the call, then hang up.
If the station is busy, hang up and the call
“camps on”the called number. When the
called number is available, the “camped on”
party is connected. If the called party does
not answer after a certain time, the call rings
back to you.
Conference Calls
➤To make a Conference Call
1. While on a call, press &21)7516.
2. Dial a [DN] (or access an outside line and
dial an external telephone number).
3. Press &21)7516 after the called party
answers. All parties are conferenced
together.
If you added an outside line to the call, press
&21)7516again before hanging up to
allow the outside parties to continue talking.
(If you do not, the call is disconnected).
Note Some types of outside lines
(“unsupervised”) do not automatically
disconnect when conferenced parties hang
up. In this case, press one of the flashing
buttons to monitor the conference.
If the parties are still on the line, press
&21)7516 + 63.5, then hang up. When
no one is on the line, press 63.5to
disconnect the lines.

8Electronic Telephone
Quick Reference Guide
Do Not Disturb
➤To activate/deactivate Do Not Disturb
➤To activate, press '1'  (LED ON).
➤To deactivate, press '1' again (LED OFF).
Hold
➤To place a call on Hold
➤Press +2/'.
➤To retrieve a held call
➤Press the held (flashing) &2 or [DN].
➤To place a call on Exclusive Hold
➤While on a call, press +2/' twice. (No one
can accidentally pick up your call.)
Handsfree Answerback
➤To receive a Handsfree Answerback call
You hear a single warning tone followed by the
caller’s voice.
➤Without lifting the handset, speak toward the
telephone at a normal voice level.
Handsfree Monitoring
➤To use Handsfree Monitoring
1. While off-hook on a call, hold down 63.5
and place the handset on-hook.
2. Release 63.5.
3. Lift the handset to resume the conversation.
Message Waiting
➤To leave a Message Waiting Indication at
another station
➤After reaching a busy or unanswered station,
press 0:)/.