Toshiba Strata AirLink DK16 User manual

Issue 1, March 1993
STRATA DK ADD-ON MODULE / DSS CONSOLE
Release 1
© COPYRIGHT 1993 TOSHIBA AMERICA INFORMATION SYSTEMS, INC.
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permission of the publisher of this material.
ADD-ON MODULE
AND
DIRECT STATION SELECTION CONSOLE
USER GUIDE

STRATA DK ADD-ON MODULE / DSS CONSOLE
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not limited to, product characteristics and operating specifications, without prior notice.

Table of Contents
STRATA DK ADD-ON MODULE / DSS CONSOLE TABLE OF CONTENTS
SUBJECT PAGE
INTRODUCTION
General Description.......................................................................................................... iii
Add-on Module (ADM)—Strata DK8 and DK16 ........................................................... iii
Direct Station Selection (DSS) Button—Strata DK16 Only.......................................... iii
Organization ..................................................................................................................... iii
How to Use This Guide..................................................................................................... iv
CHAPTER 1ADD-ON MODULE ............................................................................................................... 1-1
Feature Buttons................................................................................................................ 1-2
Button LED Indications..................................................................................................... 1-2
Calling a Station................................................................................................................ 1-2
Transfer To An Idle Station............................................................................................... 1-3
Call Transfer With Camp-on ............................................................................................. 1-3
Speed Dial ....................................................................................................................... 1-4
All Call Page and Night Transfer ...................................................................................... 1-4
CHAPTER 2DSS CONSOLE.................................................................................................................... 2-1
Feature Buttons................................................................................................................ 2-2
DSS Console LED Indications.......................................................................................... 2-2
DSS Button Operation...................................................................................................... 2-2
All Call Page .................................................................................................................... 2-3
Call Answering (CO Line or Intercom).............................................................................. 2-4
DSS Console Call Forward Override................................................................................ 2-4
Night Transfer................................................................................................................... 2-4
Date/Time/Day Adjustment............................................................................................... 2-5
Date Setting.................................................................................................................. 2-5
Time Setting ................................................................................................................ 2-6
Day of the Week Setting............................................................................................... 2-6
FIGURE LIST
FIGURE TITLE PAGE
I-1 Sample Page ........................................................................................................................ v
1-1 STRATA DK8 and DK16 Add-on Module Button Assignments............................................. 1-1
2-1 STRATA DK16 Initialized DSS Console Button Assignments............................................... 2-1
i

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STRATA DK ADD-ON MODULE / DSS CONSOLE TABLE OF CONTENTS
ii

Introduction
STRATA DK ADD-ON MODULE / DSS CONSOLE INTRODUCTION
iii
GENERAL DESCRIPTION
The Add-on Module (ADM) for Strata DK8 and DK16, and the Direct
Station Selection (DSS) console for Strata DK16 enable you to process a
heavy load of calls quickly and efficiently.
ADD-ON MODULE (ADM)—STRATA DK8 AND DK16
The ADM attaches to a 2000-series Digital Telephone to provide the
following: For Strata DK8, it provides 10 DSS buttons, eight Speed Dial
buttons, a Night Transfer button, and an All Call Page button. For Strata
DK16, it provides 20 Direct Station Selection (DSS) buttons. With a DSS
button, you can call a station or transfer outside calls to stations with just
the push of a button. Each DSS button is associated with a particular
station and has an LED which indicates whether the station is busy or
idle.
DIRECT STATION SELECTION (DSS) CONSOLE—STRATA DK16 ONLY
The DSS console operates alongside a digital telephone (2000 or 1000
series), or an electronic telephone for a dedicated answering position.
The DSS console has 60 buttons which allow immediate access to
features frequently used by an attendant. In addition to having DSS
buttons (like the ADM does), the DSS console may have CO line buttons,
Speed Dial buttons, an All Call Page button, and a Night Transfer button.
ORGANIZATION
This user guide is divided into the following sections:
The Introduction provides a general description of the Strata DK8 and
DK16 ADM, and the DK16 DSS console. It also describes the
organization of this user guide and offers suggestions on how to use it.
Chapter 1, "Add-on Module," contains a description and operating
instructions for the ADM. The instructions explain how to access stations
with the DSS buttons that appear on the ADM (as well as on the DSS
console for Strata DK16). This chapter also provides an explanation of
the DSS button LEDs/indications.
Chapter 2, "DSS Console," applies only to the Strata DK16 and contains
operating procedures and an explanation of the LEDs/indications for the
DSS console. (The DSS buttons on the DSS console operate like the
DSS buttons on the ADM; so refer to Chapter 1 for DSS button operating
procedures.)

HOW TO USE THIS GUIDE
Your DSS console's features are determined by assignments made in
system programming. Your system administrator can provide details on
DSS console button function assignments. Once you are aware of the
features that are available to you, review each feature’s description and
operational procedure contained in this guide.
To assist you in achieving greater performance efficiency, the information
in this user guide is divided into distinct areas of content. Instructions for
various procedures are referred to as Action Text and appear in the left-
hand column of the page. Instructions appear in numerical sequence,
enabling you to quickly perform a specific task. More detailed
descriptions of these procedures, or explanations of their effects, are
located in the right-hand column. Figure I-1 shows you the structure
followed for each feature.
It is recommended that you first read the user guide for your particular
type of telephone. Once you understand the telephone operation, the
terms in this user guide will be more clearly understood.
STRATA DK ADD-ON MODULE / DSS CONSOLE INTRODUCTION
iv

STRATA DK ADD-ON MODULE / DSS CONSOLE INTRODUCTION
v
ACTION TEXT
To Transfer an outside call to an
idle station:
1. Press the DSS button
corresponding to the station to
be called.
2. Announce the call. You do not
have to press any other
button.
3. Hang up to transfer the call.
To transfer an outside call to a
busy station:
1. Press the DSS button
corresponding to the busy
station to be called.
TRANSFER TO AN IDLE STATION
You can transfer outside calls to an idle station.
The outside line is placed on hold automatically. The Line LED will flash
green at double the on-hold rate, and the DSS LED will flash green.
You will hear a single ring tone (This procedure is written for the Voice
First signaling mode; if using the Tone signaling mode instead, you would
hear successive ring tones.)
With Tone signaling, you would have to wait for the called station to
answer before announcing the call.
The outside line will ring the called station when you hang up. While the
called station is ringing, the DSS LED will become steady red, and the
Line LED will flash green at the on-hold rate.
When the called station answers the call, the DSS LED will stay steady
red, and the Line LED will become steady red.
NOTE:
If the called station does not answer your call in Step 2, you can still
transfer the call by hanging up; If the station does not answer before a
period set in system programming, the outside line will recall you.
CALL TRANSFER WITH CAMP-ON
You can transfer an outside call to a busy station. Even though the LED
of the DSS button associated with the busy station will be red before you
try to transfer the call, use the DSS button to transfer the call.
You will hear a busy tone. The outside line will be placed on hold
automatically. The Line LED will flash green at double the on-hold rate,
and the DSS LED will remain steady red.
STRATA DK ADD-ON MODULE/DSS CONSOLE ADD-ON MODULE
1-2
SPECIFIC INSTRUCTIONS ON HOW TO PERFORM A
PROCEDURE ARE NUMBERED AND ENTERED IN
THE LEFT-HAND COLUMN.
RESULTS OR
DETAILS
EXPLANATIONS
OR DETAILS OF
THE ACTION TEXT.
CHAPTER TITLES
FIRST LEVEL
HEADINGS
NOTES AND
WARNING
MESSAGES
Figure I-1
Sample Page

Chapter 1
STRATA DK ADD-ON MODULE / DSS CONSOLE ADD-ON MODULE
1-1
ADD-ON MODULE
This chapter provides operating procedures and information for the Add-
on Module (ADM), model DADM2020, when it is attached to a digital
2000-series telephone operating with a Strata DK8 or DK16 system.
Figure 1-1 shows an illustration of the Strata DK8 and DK16 ADM button
assignments. The Strata DK16 DSS button assignments are fixed and
cannot be changed. The Strata DK8 button assignments for the following
are also fixed and cannot be changed: DSS (10-19), Speed Dial (SD10 ~
17), All Call Page, and Night Transfer button.
19
18
17
16
15
14
13
12
11
10
29
28
27
26
25
24
23
22
21
20
19
18
17
16
15
14
13
12
11
10
SD 17
SD 16
SD 15
SD 14
SD 13
SD 12
SD 11
SD 10
Night
Transfer
All Call
Page
DK8 ADD-ON MODULE DK16 ADD-ON MODULE
Figure 1-1
Strata DK8 and DK16 Add-on Module Button Assignments

FEATURE BUTTONS
For the Strata DK8 ADM, the Night Transfer button places the system in
the Night mode, the All Call Page button accesses All Call Page, and the
eight personal Speed Dial buttons provide one touch dialing of frequently
used telephone numbers or feature access codes.
DSS buttons are used to call a station or transfer an outside call to a
station. A label identifies the station associated with each DSS button.
The ADM for Strata DK16 is equipped with 20 Direct Station Selection
(DSS) buttons. Each button has a label that identifies the station that is
associated with the button. Only DSS buttons can appear on the Strata
DK16 ADM.
BUTTON LED INDICATIONS
A DSS button LED on the ADM will be green and flashing when calling
or transferring an outside call to a station. (If calling a station, the LED
will turn red and steady when the called station answers; if transferring to
a station, the LED will turn red and steady when you hang up to complete
the transfer.)
CALLING A STATION
To call a station with a DSS button, only press the button associated with
the station—Do not press the Intercom button on your telephone. A
station call with a DSS button can be made on-hook or off-hook, and with
Voice First signaling or Tone signaling. After pressing the button, treat the
call like any other station call made with a digital or electronic telephone.
Each DSS button has an LED which indicates whether the associated
station is idle or busy. The LED will be lit and red if the station is busy
and not lit if idle.
STRATA DK ADD-ON MODULE / DSS CONSOLE ADD-ON MODULE
1-2

TRANSFER TO AN IDLE STATION
You can transfer outside calls to an idle station.
The outside line is placed on hold automatically. The Line LED will flash
green at double the on-hold rate, and the DSS LED will flash green.
You will hear a single ring tone. (If using the Tone signaling mode, you
will hear successive ring tones.)
With Tone signaling, you would have to wait for the called station to
answer before announcing the call.
The outside line will ring the called station when you hang up. While the
called station is ringing, the DSS LED will become steady red, and the
Line LED will flash green at the on-hold rate.
When the called station answers the call, the DSS LED will stay steady
red, and the Line LED will become steady red.
NOTE:
If the called station does not answer your call in Step 2, you can still
transfer the call by hanging up. If the station does not answer before a
period set in system programming, the outside line will recall you.
CALL TRANSFER WITH CAMP-ON
You can transfer an outside call to a busy station. Even though the LED
of the DSS button associated with the busy station will be red before you
try to transfer the call, use the DSS button to transfer the call.
You will hear a busy tone. The outside line will be placed on hold
automatically. The Line LED will flash green at double the on-hold rate,
and the DSS LED will remain steady red.
To Transfer an outside call to an
idle station:
1. Press the DSS button
corresponding to the station to
be called.
2. Announce the call. You do not
have to press any other
button.
3. Hang up to transfer the call.
To transfer an outside call to a
busy station:
1. Press the DSS button
corresponding to the busy
station to be called.
STRATA DK ADD-ON MODULE / DSS CONSOLE ADD-ON MODULE
1-3

2. Hang up. The outside line will ring the called station once with the camp-on tone
after you hang up. While the called station is receiving this tone, the Line
LED will flash green at the on-hold rate, and the DSS LED will remain
steady red.
When the called station answers the transferred call, the Line LED will
become steady red. The DSS LED will remain steady red.
NOTES:
1. The call will recall you and camp-on is cancelled if the station does
not pick it up within a pre-determined time. Repeat the procedure (if
necessary).
2. You may reconnect to a transferred line (anytime before it is
answered) by pressing the appropriate Line button.
3. You can use The Busy Override feature instead of Call Transfer with
Camp-on. See the Digital or Electronic Telephone User Guide for
details.
SPEED DIAL
(STRATA DK8 ONLY)
Refer to the Strata DK8 & DK16 Digital Telephone User Guide for
instructions on using Speed Dial feature, as well as assigning numbers to
the Speed Dial buttons. Only the ADM speed dial buttons (SD) are
assigned personal speed dial numbers, from 10 ~ 17 only.
ALL CALL PAGE AND NIGHT TRANSFER
(STRATA DK8 ONLY)
Refer to the "Feature Buttons" section at the beginning of Chapter 2 in
this guide for information on the All Call Page and Night Transfer feature
buttons. Also see the "All Call Page" and "Night Transfer" sections in
Chapter 2 of this guide for instructions on performing these functions.
STRATA DK ADD-ON MODULE / DSS CONSOLE ADD-ON MODULE
1-4

Chapter 2
STRATA DK ADD-ON MODULE / DSS CONSOLE DSS CONSOLE
2-1
DSS CONSOLE
(STRATA DK16 ONLY)
This chapter includes operating procedures and information for the
following types of Direct Station Selection (DSS) console models:
DDSS2060, DDSS1060, and HDSS6560.
These DSS console models look slightly different from each other, but
the only operational difference between the consoles is the LED color
indications, as noted in the "DSS Console LED Indications" section later
in this chapter. Figure 2-1 shows an illustration of a DSS console.
Figure 2-1
Strata DK16 Initialized DDSS Console Button Assignments
(DDSS2060 shown)
TOSHIBA
19
18
17
16
15
14
13
12
11
10
29
28
27
26
25
24
23
22
21
20
SD19
SD18
SD17
SD16
SD15
SD14
SD13
SD12
SD11
SD10
SD29
SD28
SD27
SD26
SD25
SD24
SD23
SD22
SD21
SD20
SD39
SD38
SD37
SD36
SD35
SD34
SD33
SD32
SD31
SD30
NT
AC
SD47
SD46
SD45
SD44
SD43
SD42
SD41
SD40
Console button assignments for the DK16 are flexible
and may be changed by service personnel.

FEATURE BUTTONS
The DSS console has 60 buttons which can be assigned with any of the
following features:
All Call Page
Press the All Call (or AC) button to page a group of telephone
speakers assigned in system programming.
Night Transfer
Press the Night 1 (or NT) button to change the ringing pattern of
incoming calls.
CO Line Access
Press a Line (or CO) button to answer an incoming call or to seize a CO
line to make an outgoing call.
Direct Station Selection (DSS)
Press a DSS button to transfer an outside call to a station or to make a
call to a station. The label of each DSS button is designated by the
intercom number of the station to which it is assigned. (See Chapter 1 for
DSS button operation with the DSS console, as well as with the Add-on
Module.)
Speed Dial
Press a SD button to speed dial a telephone number or feature access
code(s) assigned to the button. SD buttons can be either for System
Speed Dial numbers or Station Speed Dial numbers. Refer to the Strata
DK8 & DK16 Digital Telephone User Guide for instructions on assigning
Speed Dial numbers and for feature access codes.
DSS CONSOLE LED INDICATIONS
The button LEDs on the DDSS2060 and the DDSS1060 DSS console
models light as red or green. The LEDs will light green during the
following conditions:
■A Line (CO) button LED will be green and winking when the CO line
is in-use by the console user.
■A DSS button LED will be green and flashing when calling or
transferring an outside call to a station. (If calling a station, the LED
will turn red and steady as soon as the called station answers; if
transferring to a station, the LED will turn red and steady as soon as
the DSS console attendant hangs up to complete the transfer.)
STRATA DK ADD-ON MODULE / DSS CONSOLE DSS CONSOLE
2-2

The LEDs will light red during all other conditions. The LEDs of the
HDSS6560 model DSS console are always red when lit, no matter what
the condition. Status distinctions are indicated by different flash rates.
NOTE:
The LED color indications described in this chapter apply specifically to
the DDSS2060 and DDSS1060 models. Flash conditions described in
this chapter apply to all three DSS console models.
DSS BUTTON OPERATION
The DSS buttons on the DSS console operate the same way as they do
on the Add-on Module. See Chapter 1 for DSS button operating
instructions for the following features:
■Calling a Station
■Transfer to an Idle Station
■Call Transfer with Camp-on
ALL CALL PAGE
You can deliver a page to a group of station telephone speakers selected
in system programming with the touch of a button on the DSS console.
The All Call LED will light steadily and be red.
The LED will turn off.
To deliver an All Call Page
announcement:
1. Lift the telephone handset.
2. If on a CO line, press the
Hold button on the
telephone.
3. Press the All Call button on
the DSS console.
4. Make your announcement in a
normal voice level.
5. Hang up when you have
completed your
announcement.
STRATA DK ADD-ON MODULE / DSS CONSOLE DSS CONSOLE
2-3

To override Call Forward with
your telephone dialpad (typical
program setting):
1. Call the station set for Call
Forward by dialing from your
telephone.
or, if system programming
allows:
To override Call Forward with
your DSS console:
1. Call the station set for Call
Forward by pressing the
associated DSS button on
your DSS console.
CALL ANSWERING (CO LINE OR INTERCOM)
Use the same procedures as with a digital or electronic telephone. See
the Digital or Electronic Telephone User Guides for more details.
DSS CONSOLE CALL FORWARD OVERRIDE
Either your telephone or your DSS console can be set in system
programming to ring stations that are in the Call Forward mode, instead
of being forwarded. Typically, manually dialing from the telephone
overrides the call forward feature. Among other applications, this feature
can be used to notify a person who forgets to deactivate the Call Forward
feature after returning to the office.
Make this call like you would any other station call.
Your call will forward if you attempt to call the station by pressing a DSS
button on the DSS console.
Your call will forward if you attempt to call the station by dialing from your
telephone.
NIGHT TRANSFER
At night, or at different times of the day, you can make the system ring
different telephones for incoming calls. The set of telephones ringing is
referred to as a ringing pattern.
STRATA DK ADD-ON MODULE / DSS CONSOLE DSS CONSOLE
2-4

Different ringing patterns are chosen by pressing the Night button (or the
Night 1 or Night 2 button; see notes that follow). Each ringing pattern has
distinct CO line-to-station ringing assignments.
Depending upon system programming, either two or three ringing
patterns are available. The active pattern is shown by the state of the
Night button LED: Two-pattern Three-pattern
DAY OFF OFF
DAY 2 N/A FLASH
NIGHT ON ON
NOTES:
1. For Non-tenant Service: The ringing state can be changed by any
DSS console(s).
2. For Tenant Service: CO lines are assigned and controlled
independently:
Night 1 , TENANT 1 CO Lines
Night 2 , TENANT 2 CO Lines
3. In Tenant Service, one system is split so two businesses can use
their telephones independently of each other.
DATE/TIME/DAY ADJUSTMENT
This operation is possible from Station 10 (usually), which must always
be a Digital telephone for Strata DK8 or DK16. Station 10 is typically an
attendant station with an Add-on Module (ADM) or DSS console (DK 16
only).
DATE SETTING
Listen for confirmation tone.
YYMMDD = Year/Month/Day. Enter a leading 0 for any single digit
entered. Example: To enter January 2, 1993, enter "930102".
To set the Date:
1. Make sure the handset is on-
hook.
2. Press the Intercom
button and dial 6 5 1.
3. Enter the date in the
"YYMMDD" format.
4. Press the Redial button.
STRATA DK ADD-ON MODULE / DSS CONSOLE DSS CONSOLE
2-5

To set the Time:
1. Make sure the handset is on-
hook.
2. Press the Intercom button
and dial 6 5 2.
3. Enter the time in the 24-hour
clock format (HHMMSS).
4. Press the Redial button.
To set the Day of the Week:
1. Make sure the handset is on-
hook.
2. Press the Intercom button
and dial 6 5 3.
3. Enter the code representing
the day that you wish to set:
4. Press the Redial button.
TIME SETTING
Listen for confirmation tone.
HHMMSS = Hour/Minutes/Seconds. Enter a leading 0 for any single digit
entered. Example: To enter 1:30 p.m and 07 seconds, enter "133007".
DAY OF THE WEEK SETTING
Listen for confirmation tone.
Use the following codes in Step 3 for setting the day of the week.
1 = Sunday
2 = Monday
3 = Tuesday
4 = Wednesday
5 = Thursday
6 = Friday
7 = Saturday
STRATA DK ADD-ON MODULE / DSS CONSOLE DSS CONSOLE
2-6