TPG T48U Troubleshooting guide

TPG BizPhone
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IP PHONE T48U
Quick Startup Guide
Packaging Contents
The following contents are included in your T48U package:
Assembling the Phone
1. Attach the stand, as shown below.
2. Connect the handset and optional headset, as shown below.
3. Connect the USB flash drive (if required), as shown below.
4. Connect the network and power, as shown below.
Startup the Phone
After the IP Phone is connected to
the network and supplied with power,
it automatically begins the initialisation
process. After startup, the phone is
ready to use (pre-configured).
Note: Headsets are to be purchased separately.
Note: You have two Power Options –AC or PoE. If
PoE is provided, you do not need to connect the
Power Adapter.
Note: The USB ports can also be used to connect
other USB devices, such as EXP43, USB headset and
so on. We recommend that you connect Bluetooth
USB dongle or Wi-Fi USB dongle (purchased
separately) to the upper USB port, and connect
EXP43 (purchased separately) to the lower USB port.

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USING YOUR PHONE
Navigating the Touch Screen
•To enter the main menu, tap .
•To return to the idle screen, tap .
•To go back to the previous menu, tap .
•To select a soft key, tap the soft key.
•To select an item, tap the item.
•To turn pages, tap or on the touch screen.
•To scroll through values in a pull-down list, press or .
HANDSET SETTINGS
Add a Contact
•When the phone is idle, tap , and then tap All Contacts
on the left.
•Tap Add to add a contact.
•Enter a unique contact name in the Name field and contact
numbers in the corresponding fields.
•Tap the Save soft key to accept the change.
Delete a Contact
•When the phone is idle, tap , and then tap All Contacts
on the left
•Tap after the desired contact, and then tap Delete.
•Tap the Ok when the touch screen prompts “Delete Selected
Items?”
Volume Adjustment
•Press during a call to adjust the receiver volume
of handset/speakerphone/headset.
•Press when the handset is idle to adjust the
ringer volume.
•Press to adjust the media volume in the
corresponding screen.
Placing Calls
Using the Handset:
Pick up the handset, enter the number and tap the Send.
Using the Speakerphone:
With the handset on-hook, press , enter the number and tap
the Send.
Using the Headset:
With the headset connected, press to activate the headset
mode, enter the number and tap the Send.
Placing Calls from Call History
•When the phone is idle, tap , and then tap the desired call
list on the left.
•Tap or , or press or to scroll to the desired
page.
•Tap after the desired entry, and then tap Send to call the
entry.
Answering Calls
Using the Handset: Pick up the handset.
Using the Speakerphone: Press .
Using the Headset: Press
Ending Calls
Using the Handset:
Hang up the handset and tap the End Call soft key.
Using the Speakerphone:
Press or tap the End Call soft key.
Using the Headset:
Tap the End Call soft key.
Call Resume
•If there is only a call on hold, press or tap the Resume
soft key.
•If there are more than one call on hold, tap the call you want
to resume, and then press or tap the Resume soft key.
Call Hold
Press or tap the Hold soft key during an active call.
Call Transfer –Blind Transfer
•Press or tap the Transfer soft key during an active call.
The call is placed on hold.
•Enter the number you want to transfer to.
•Press or tap BTransfer.
Call Transfer –Attended Transfer
•Press or tap the Transfer soft key during an active call.
The call is placed on hold.
•Enter the number you want to transfer the call to, and then
tap Send.
•Press or tap Transfer when the second party answers.
Call Forward
•When the phone is idle, tap -> Features -> Call
Forward.
•Select the desired Forward Type:
Always Forward –incoming calls are forwarded
unconditionally.
Busy Forward –incoming calls are forwarded when the
phone is busy.
No Answer Forward –incoming calls are forwarded when
there it is not answered after a period of time.
•Enter the number you want to forward to. For No Answer
Forward, tap the gray box of the After Ring Time field, and
then tap the desired ring time to wait before forwarding.
•Tap the Save soft key to accept the change.
BASIC CALL FEATURES
NOTE: For more information about other features, refer to the BizPhone User Reference Guide (contact your Administrator)