Vertical MBX IP User manual

Station User Guide
Release 1.7
April 2012

Release 1.7
April 2012

Vertical Communications, Inc. reserves the right to revise this publication and to make
changes in content without notice.
© 2012 by Vertical Communications, Inc. All rights reserved.
This publication contains proprietary and confidential information of Vertical Communica-
tions, Inc. The contents of this document may not be disclosed, copied or translated by third
parties, in any form, or by any means known, or not now known or conceived, without prior
explicit written permission from Vertical Communications, Inc.
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Vertical Communications, Inc. makes no representation or warranties with respect to the
accuracy or completeness of the content of this publication and specifically disclaims any
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liable for any loss of profit or any other commercial damage, including but not limited to,
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are trademarks of Vertical Communications, Inc. All other brand and product names are
used for identification only and are the property of their respective holders.
RESTRICTED RIGHTS LEGEND
Use, duplication, or disclosure of the technical data contained in this document by the Gov-
ernment is subject to restrictions as set forth in subdivision (c) (1) (ii) of the Rights in Tech-
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rights reserved under the Copyright Laws of the United States. Contractor/manufacturer is
Vertical Communications, Inc., 10 Canal Park, Suite 602, Cambridge, MA 02141-2249.
Release 1.7
April 2012

REVISION HISTORY
Release Date Documentation Changes Page No.
1.7 03 /12 Some 2-line LCD digital phones that can be connected to the
MBX IP will not make use of the soft keys.
1-2
Added specific procedures for UNI/STS/Triad/infinite phones:
- Using Directory
- Using Station Speed Dial
- Do Not Disturb
- Forwarding Calls
- Conference Call
2-4
2-7
2-13
2-14
5-5
"Call Log" feature is not available on UNI/STS/Triad/infinite
phones.
--
Corrected Call Forwarding procedures. 2-14
Added Outcall Notification of Voice Mail messages. 3-3
1.0 09-10 Initial Release --
Release 1.7
April 2012

Disposal of your old appliance
1. When the crossed-out wheeled bin symbol is attached to a
product, it means the product is covered by the European Directive
2002/96/EC.
2. All electrical and electronic products should be disposed of
separately from the municipal waste stream via designated
collection facilities appointed by government or the local authorities.
3. The correct disposal of your old appliance will help prevent
potential negative consequences for the environment and human
health.
4. For more detailed information about disposal of your old
appliance, please contact your city office, waste disposal service or
the shop where you purchased the product.
Release 1.7
April 2012

Important Safety Information
To prevent unexpected danger or damage please read this information before installing or
attempting to repair you phone. Warning and Caution information is provided to alert the con-
sumer of known dangers:
Warning: To reduce the possibility of electric shock, do not expose your phone to
high humidity areas, such as a bathroom, swimming area, etc.
Caution: Use only Vertical approved batteries and desktop chargers to avoid the
damage to the phone. Using other batteries or chargers voids your warranty and
may cause an explosion.
1. Only trained and qualified service personnel
shall install, replace or service the phone.
2. Do not spill liquid life water on the phone. If
so, call the service center as this may result in
fire or electric shock.
3. If you see smoke or smell something during
use, unplug the power cord and the phone
line. Call the service center immediately.
4. If the power adapter is used, do not touch
the plug with wet hands. This may result in a
fire or an electric shock or equipment dam-
age.
6. Do not use the phone during a thunder-
storm. Lightning strike may result in fire,
severe electrical or acoustic shock.
7. Do not use the power adapter if the power
cord or wall outlet is damaged. This may
result in fire or an electric shock.
1. Ensure that children do not pull on phone
cords. This may injure children or result in
equipment damage.
2. The ear-piece houses a magnetic device
which may attract pins or small metal objects.
Keep headset clear of such objects and check
before use.
3. Avoid placing the phone in an area that is
excessively dusty, damp or subject to vibra-
tion.
4. Choose a site for the phone that is
well-ventilated and dry.
5. Do not plug multiple plug-packs into one
power outlet. This may result in the plug over-
heating and may result in a fire or plug pack
failure.
6. Do not put heavy things on the phone.
7. Do not drop or throw the phone.
8. Static electricity discharge will damage
electronic components.
9. Keep out of direct sunlight and away from
heat.
10. No user-serviceable parts inside. Do not
insert a screwdriver or any metal objects into
the phone. This may cause electric shock or
damage the equipment and will render the
warranty void.
11. Clean the phone with a soft, dry cloth
only. Do not use volatile liquids such as petrol,
alcohol, or acetone as this may cause a fire or
result in discoloration or damage to plastics.
Do not clean with wax or silicon products as
these may enter the equipment and cause
operation to become unstable.
Release 1.7
April 2012

MBX IP Station User Guide
Contents
Chapter 1 INTRODUCTION
General - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1
Feature Information - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1-1
Phones supported on the MBX IP - - - - - - - - - - - - - - - - - - - 1-2
Chapter 2 BASIC CALL HANDLING
Placing A Call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-1
Internal Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-1
External Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-2
Using Directory - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-4
Receiving Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-9
Answering a Call while Idle - - - - - - - - - - - - - - - - - - - - - - - 2-9
Responding to a Call While Busy - - - - - - - - - - - - - - - - - - 2-10
Using Answering Machine Emulation (AME) - - - - - - - - - - 2-11
Differential Ring Signals - - - - - - - - - - - - - - - - - - - - - - - - 2-12
Answering Calls at Night - - - - - - - - - - - - - - - - - - - - - - - - 2-12
Answering Calls to Other Stations - - - - - - - - - - - - - - - - - 2-13
Using Do-Not-Disturb (DND) to Block Incoming Calls - - - - 2-13
Forwarding Calls - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-14
Call Transfer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-19
Sending a call to a different destination - - - - - - - - - - - - - - 2-19
Call Hold - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-19
Placing a call in a waiting state - - - - - - - - - - - - - - - - - - - - 2-19
Chapter 3 SEND & RETRIEVE MESSAGES
Responding to a Station Message Waiting Indication - - - - - - - - 3-1
Getting Voice Mail Messages - - - - - - - - - - - - - - - - - - - - - - - - 3-2
Outcall Notification of Voice Mail Messages - - - - - - - - - - - - - - 3-3
Sending and Receiving Short LCD Messages - - - - - - - - - - - - - 3-5
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Contents TOC-2
MBX IP Station User Guide
Chapter 4 REMOTE SYSTEM ACCESS
Direct Inward System Access (DISA) - - - - - - - - - - - - - - - - - - - - 4-1
Mobile Phone Extension - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-1
Chapter 5 MISC FEATURES
Alarm/Door Bell - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-1
Broker Call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-1
Switching between two calls - - - - - - - - - - - - - - - - - - - - - - - 5-1
Call Park - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-2
Placing a call on Hold to Page - - - - - - - - - - - - - - - - - - - - - - 5-2
Call Log - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-2
Conference Call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-5
Joining Multiple People in a Conference - - - - - - - - - - - - - - - 5-5
Setting up a Conference Room - - - - - - - - - - - - - - - - - - - - - 5-6
Hot Desk - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-7
Paging - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-7
Using Internal, External and Meet-Me Paging - - - - - - - - - - - 5-7
Push-To-Talk (PTT) Page - - - - - - - - - - - - - - - - - - - - - - - - - 5-8
Power Fail Transfer (PFT) - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-8
System Voice Memo - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-9
Two-Way Record - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-10
Recording a call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-10
Wake-Up Alarm - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 5-10
Chapter 6 PBX, CENTREX, & ISDN FEATURES
Access PBX or Centrex features - - - - - - - - - - - - - - - - - - - - - - - 6-1
Access the ISDN Network - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-1
Using the Keypad facility to access ISDN features - - - - - - - - 6-1
Using ISDN Supplementary Services - - - - - - - - - - - - - - - - - 6-2
Appendix A FLEXIBLE NUMBERING PLAN
Basic Number - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-1
Feature Code - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-1
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April 2012

Contents TOC-3
MBX IP Station User Guide
Appendix B IP PHONES
MBX IP Phone Setup - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-1
Using the Display Menu - - - - - - - - - - - - - - - - - - - - - - - - - - B-1
Phone Setting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-1
Network Configuration - - - - - - - - - - - - - - - - - - - - - - - - - - - B-2
Using the Speakerphone - - - - - - - - - - - - - - - - - - - - - - - - - - - - B-3
Using a Bluetooth Wireless Headset (IP-8024 only) - - - - - - - - - B-4
Using an STS Phone with MBX IP - - - - - - - - - - - - - - - - - - - - - B-6
STS Fixed Feature Buttons - - - - - - - - - - - - - - - - - - - - - - - B-7
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Contents TOC-4
MBX IP Station User Guide
Release 1.7
April 2012

MBX IP Station User Guide
Chapter 1
INTRODUCTION
General
Your telephone is connected to an advanced-technology, highly-versatile, fully-featured
telecom system designed to make office communications easy and productive. Employing
state-of-the-art Voice over Internet Protocol (VoIP) technology, voice and data converge on a
single IP packet network.
Feature Information
We have taken every effort to make this user guide simple and straightforward. The guide starts
with the simpler operations of the MBX IP Phone Speakerphone, moves on to receiving and
placing calls, and then to more advanced features. Each section includes a brief and basic
description of each feature and step-by-step operation instructions.
The operations shown in this guide use the System's base default Numbering Plan. Your
specific Numbering Plan may be different. Some features may not be available for you to
access or may be subject to certain limitations based on the set-up of the System.
Under certain operating conditions, this equipment may not be able to make emergency calls.
Alternative arrangements should be made for access to emergency services.
Feature Groupings
Every effort has been taken to divide the features into a logical and consistent sequence so that
features can be quickly located.
Features have been divided into groups, starting with Basic Call Handling, then Receiving Calls,
Placing Calls etc. Within each group, features are arranged according to the difficulty of
operation and frequency of use.
NOTE:Some digital telephones that can be connected to the MBX IP only have a 2 line LCD. These
digital telephones will not make use of the softkey functions that the MBX IP system provides.
Release 1.7
April 2012

Phones supported on the MBX IP 1-2
Chapter 1: INTRODUCTION
MBX IP Station User Guide
Phones supported on the MBX IP
The MBX IP system supports a variety of digital and IP Phones:
Edge 8000 IP Phone
SBX IP STSe
Vodavi/Uniphone Edge 700
Triad infinite
The Vertical Phones (shown below) include a large 3-line or 4-line 24-character per line LCD
(refer to Phone Diagrams on the next three pages). Features and functions of your MBX IP are
accessed either using the Fixed or Flexible buttons or by selecting a menu item using the Soft
buttons when available. In the remainder of this User Guide, the Fixed or Flexible buttons are
shown with a box surrounding the BUTTON designation while Soft button menu selections are
shown with a double underline.
I
8012/8024 (IP)
12/24-Button Keysets
3 Soft Keys
Programable Keys
FIXED BUTTONS:
Message Waiting
Setting
Hold
Speakerphone
Transfer
Navigation Ctl
Mute
Volume
Headset
DND
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April 2012

Phones supported on the MBX IP 1-3
Chapter 1: INTRODUCTION
MBX IP Station User Guide
Edge 700 (digital)
NOTE:Edge 700 phones are shipped with a fixed button overlay to match the
MBX IP system operatoin.
SBX (digital)
8/24-Button Keysets
3 Soft Keys
Message Waiting Light
Programmable Keys
FIXED BUTTONS:
Hold
Speaker
Tap
Shift
Trans
NAV
Mute
Volume
8/24-Button Keysets
3 Soft Keys
Message Waiting Light
Programmable Keys
FIXED BUTTONS:
Speed
DND
Trans/PGM
Call Back
NAV
Hold/Save
Speaker
Volume
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Phones supported on the MBX IP 1-4
Chapter 1: INTRODUCTION
MBX IP Station User Guide
STSe (digital)
Vodavi/Uniphone (digital)
24-Button Keyset
3 Soft Keys (not used)
Message Waiting Light
Programmable Keys
FIXED BUTTONS:
Flash
Trans
Speed
Conf
Msg
Forward
Mute
Camp On
On/Off
Hold
8/30-Button Keysets
3 Soft Keys (not used)
Message Waiting Light
Programmable Keys
FIXED BUTTONS:
On/Off
Hold
Mute
Speed
Forward
Flash
Camp On
Message
Transfer
Conference
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April 2012

Phones supported on the MBX IP 1-5
Chapter 1: INTRODUCTION
MBX IP Station User Guide
Triad (digital)
8/12/24-Button Keysets
Message Waiting Light
Programmable Keys
FIXED BUTTONS
Flash
Trans
Speed
Conf
Msg
Forward
Mute
Camp On
On/Off
Hold
8/12/24-Button Keysets
Message Waiting Light
Programmable Keys
FIXED BUTTONS:
Flash
Trans
Speed
Conf
Msg
Forward
Mute
Camp On
On/Off
Hold
infinite (digital)
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THIS PAGE INTENTIONALLY LEFT BLANK.
Release 1.7
April 2012

Placing A Call 2-1
Chapter 2: BASIC CALL HANDLING
MBX IP Station User Guide
Chapter 2
BASIC CALL HANDLING
Placing A Call
Internal Calls
You can place calls to other stations in the system over the Intercom. The call will ring, or for
an ICM Voice Announce call, a splash tone will be heard. Ring or Voice Announce is normally
determined by settings at the called station but you may change this by dialing '#' after placing
the call. By changing the mode, a Voice Announce call will ring or a ringing ICM call will allow
Voice Announce (toggle).
You can assign a Flex button for Direct Station Selection/Busy Lamp Field (DSS/BLF). The
DSS/BLF button allows you to call another station with a single button. The button LED will
display the other station's status (ON=busy, OFF=idle).
To place an Intercom call:
1. Lift the handset,
2. Dial the Intercom number of the desired station,
3. When call is answered or Splash tone is heard, begin speaking with the called party.
Using Camp-On when calling a busy station
To Camp-On (wait off-hook) for a busy station:
Press * and wait an answer.
To request a Callback (wait on-hook) for a busy station:
Press the MSG button and hang-up.
To make a Voice Over announcement to a busy station:
Dial #, after the Splash tone is heard, begin speaking.
Release 1.7
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External Calls 2-2
Chapter 2: BASIC CALL HANDLING
MBX IP Station User Guide
Leaving a Message Wait
To activate Message Waiting:
Press the MSG button and hang-up.
External Calls
Placing external calls
External calls are placed on CO/IP lines. These 'lines' are accessed either using a button on
the MBX IP Phone assigned as a CO/IP line or using dial codes. The CO/IP lines are grouped
for different types of calls, local, long distance, etc. Using the CO/IP line group code, you will
be able to access any line from the group. A Flex button on the MBX IP Phone assigned as a
LOOP button lets you access a line from a group. Dial codes for access to CO/IP lines are:
Individual CO/IP line access:
88 + Line number (01-80 for MBX IP-100, or 001-240 for MBX IP-300).
CO/IP Group access:
801-824 for MBX IP-100, or 801-872 for MBX IP-300
Any CO/IP Line access:
9
CO Line Access Methods:
• Dial codes (start with any CO 1 - 9)
• Press desired CO line button
• Press CO line group button, not LOOP key
To place an external call:
1. Lift the handset,
2. Dial the CO/IP line/group,
-or-
press CO line or POOL button.
3. Dial the desired number.
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External Calls 2-3
Chapter 2: BASIC CALL HANDLING
MBX IP Station User Guide
Waiting for the next available CO/IP line
If all the lines connected to your system are busy, you will receive an All Trunks Busy signal.
You may request to be notified when a line becomes free.
To activate a queue if the selected/dialed line is busy:
1. Select the desired CO/IP line button; when the busy notification is returned, press the
MSG button,
2. Return to an idle state by going on-hook; when the line is available, the Station will be
notified (ringing).
Account Codes: Tracking External calls for billing
In some cases, you or your company may desire to track calls for billing or other purposes in
which case the Account code feature may be used.
To enter an Account Code before the call:
1. Lift the handset,
2. Press the assigned ACCOUNT CODE button,
3. Dial the Account Code (1-12 digits),
4. Press *, Intercom dial tone is heard,
5. Place the CO/IP call as normal.
To enter an Account Code during a call:
1. Press the assigned ACCOUNT CODE button,
2. Dial the Account Code (1-12 digits),
3. Press *.
Disable dialing from your phone
You can temporarily 'Lock' your phone by activating Temporary COS, which will disable all
dialing from the phone. To deactivate Temporary COS you must enter the station's
Authorization code.
To activate Temporary COS:
1. Press TRANS/PGM,
2. Dial 31 (User Program code),
3. Dial your Authorization code,
4. Press HOLD/SAVE.
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April 2012

Using Directory 2-4
Chapter 2: BASIC CALL HANDLING
MBX IP Station User Guide
To deactivate Temporary COS:
1. Press TRANS/PGM,
2. Dial 32 (User Program code),
3. Dial your Authorization code,
4. Press HOLD/SAVE.
Temporarily override dialing restrictions at a phone
Override the dialing restrictions at any phone by activating Walking COS. The Walking COS
dialing restriction levels are applied for a single call only. For multiple calls, you will need to
reactivate Walking COS or use the FLASH button to regain CO/IP dial-tone.
To activate Walking COS:
1. Press TRANS/PGM,
2. Dial 33 (User Program code),
3. Dial your Authorization Code (station number and password),
4. Dial '*',
5. Place call as normal.
Using Directory
Using Last Number Redial (LNR)
The last number dialed on an external call is automatically saved in the Last Number Redial
(LNR) buffer. On the MBX IP Display Phone, the system will store the numbers dialed on the
last 100 calls.
To dial the Last Number for an external call:
1. Lift the handset,
2. Press Speed Soft button,
3. Dial *,
For UNI/STS/Triad/infinite phones: press SPEED + *.
OR
press the LOG Soft button,
4. Press the Navigation up and down buttons to select from the last 100 numbers dialed
or received,
5. Press the Send Soft button or HOLD/SAVE.
Release 1.7
April 2012