Sangoma PBXact S-Series User manual

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S-Series VoIP Multiline
Telephone
User Guide
Rev. 1, April, 2017

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OVERVIEW:
PBXact IP-PBX
PBXact is a product of Sangoma, a leader in creating PBX platforms. With PBXact, Sangoma has more than one million systems in
production across the globe, with 20,000 new systems added each month. As an open source, web-based PBX solution, PBXact is
easy to customize and adapt to your changing needs. PBXact can run in the cloud or on-site, and is currently being used to manage the
business communications of all sizes and types of businesses from small one person SOHO businesses, to multi-location corporations
and call centers. The PBXact EcoSystem provides you with the Freedom and Flexibility to custom design business communications
around your needs.
Sangoma S700 & S500 a next generation enterprise grand IP Phone that features up to 6 lines, 4.3 inch LCD, 4 XML programmable
context-sensitive soft keys, dual Gigabit network ports, integrated PoE, 3-way conference, and Electronic Hook Switch(EHS). The
S700 & S500 also supports automated provisioning for easy deployment, advanced security protection for privacy, and broad
interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS platforms. S700 & S500 is the perfect choice for
enterprise users looking for a high quality, feature rich multiline executive IP phone with advanced functionalities and performance.

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Table of Contents
Meaning of Keys .................................................................................................................................................................3
Using Your Phone ............................................................................................................................................................... 6
Handset........................................................................................................................................................................ 6
Speakerphone............................................................................................................................................................. 6
Headset........................................................................................................................................................................ 6
Call History.......................................................................................................................................................................... 6
Detail .............................................................................................................................................................................. 3
Add to Contacts..............................................................................................................................................................3
Add to Blacklist...............................................................................................................................................................4
Delete All ........................................................................................................................................................................ 4
Dialing a Number............................................................................................................................................................ 4
From the List ..................................................................................................................................................................4
From the Call Detail Screen............................................................................................................................................ 4
Call Parking ......................................................................................................................................................................... 4
Parking a Caller............................................................................................................................................................... 4
Viewing and Retrieving Parked Calls............................................................................................................................4
Setting up a Park Button on your Phone ........................................................................................................................ 5
Checking Voicemail............................................................................................................................................................. 6
How to Know a New Voicemail is Available ................................................................................................................... 6
Icon and Message on Screen .......................................................................................................................................... 6
Message Waiting Indicator (MWI) Light......................................................................................................................... 7
Dial Tone....................................................................................................................................................................... 7
How to Check your Voicemails....................................................................................................................................... 7
Voicemail Button.......................................................................................................................................................... 7
Feature Codes .............................................................................................................................................................7
Visual Voicemail ............................................................................................................................................................. 7
Setting up a Visual Voicemail Button on your Phone..................................................................................................... 7
Conference Calling.............................................................................................................................................................. 9
Adding Additional Callers to a Conference................................................................................................................... 10
Splitting a Conference Call ........................................................................................................................................... 10
Ending a Call .....................................................................................................................................................................10
Handset ....................................................................................................................................................................... 10
Speakerphone .............................................................................................................................................................11
Headset ....................................................................................................................................................................... 11
Headset............................................................................................................................................................................. 11
What is Headset Mode? ............................................................................................................................................... 11

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Enabling/Disabling Headset Mode ............................................................................................................................... 11
Adjusting the Headset Volume.....................................................................................................................................11
Muting the Microphone ............................................................................................................................................... 12
Switching from Headset Mode to Another Mode During a Call................................................................................... 12
Switching from Another Mode to Headset Mode During a Call................................................................................... 12
Hold .................................................................................................................................................................................. 12
To Place a Caller on Hold:............................................................................................................................................. 12
To Resume a Call: ......................................................................................................................................................... 13
Intercom Call.....................................................................................................................................................................13
Overview of Intercom Feature .....................................................................................................................................13
Using Intercom Button to Intercom a User .................................................................................................................. 13
Setting up a Intercom Button on your Phone ..............................................................................................................14
Using a Feature Code to Intercom ............................................................................................................................... 15
Muting .............................................................................................................................................................................. 15
To Mute the Microphone:............................................................................................................................................ 15
To Un-Mute the Microphone: ......................................................................................................................................16
Setting Ring Volume ......................................................................................................................................................... 16
Change Volume or Mute Ringer................................................................................................................................... 16
Mute the Ringer Temporarily (for One Incoming Call)................................................................................................. 16
Speakerphone................................................................................................................................................................... 16
Turning the Speakerphone On or Off........................................................................................................................... 17
Manual Toggle..........................................................................................................................................17
Automatic Activation ...............................................................................................................................17
Adjusting the Speakerphone Volume........................................................................................................................... 17
Muting the Microphone ............................................................................................................................................... 17
Switching from Speakerphone Mode to Another Mode During a Call......................................................................... 18
Switching from Another Mode to Speakerphone Mode During a Call......................................................................... 18
Transferring Calls .............................................................................................................................................................. 18
Blind Transfer ............................................................................................................................................................... 18
Attended Transfer ........................................................................................................................................................ 18
Paging & Intercom Module............................................................................................................................................... 19
What is the Paging & Intercom used for? .................................................................................................................... 19
To Page throughout the Office.....................................................................................................................................19
To Intercom another extension on the system.............................................................................................................. 20
Call/Night Flow App .......................................................................................................................................................... 20

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Overview...................................................................................................................................................................... 20
Viewing and Changing a Toggle.................................................................................................................................. 20
Call Forward App .............................................................................................................................................................. 21
Enabling Call Forward .................................................................................................................................................21
Setting Presets..............................................................................................................................................................21
Conference Room App...................................................................................................................................................... 22
Viewing Conference Rooms ........................................................................................................................................ 22
Managing Conference Attendees .................................................................................................................................22
Contacts App..................................................................................................................................................................... 23
Viewing Contact Groups.............................................................................................................................................. 23
Dialing Contacts........................................................................................................................................................... 23
Searching For Users .....................................................................................................................................................24
Do Not Disturb App (DND)................................................................................................................................................ 24
Queue Agents App............................................................................................................................................................ 25
Overview...................................................................................................................................................................... 25
Logging Into a Queue................................................................................................................................................... 25
Logging Out of a Queue...............................................................................................................................................25
Pausing Yourself In a Queue........................................................................................................................................ 26
Unpausing Yourself In a Queue...................................................................................................................................26
Call Queues App................................................................................................................................................................ 27
Viewing Details of a Queue ......................................................................................................................................... 27
Viewing Callers Waiting in Queue .............................................................................................................................. 27
Managing Agents in a Queue.......................................................................................................................................28
Find Me App .....................................................................................................................................................................28
Overview...................................................................................................................................................................... 28
Press the Follow Me button. ............................................................................................................................................28
Enabled......................................................................................................................................................................... 29
Adding Phone Numbers to a Follow Me List............................................................................................................... 29
Initial Ring Time.......................................................................................................................................................... 30
Managing Confirm Calls.............................................................................................................................................. 30
Login and Logout App....................................................................................................................................................... 30
Logging Out a User from Your Phone ......................................................................................................................... 31
Logging In a User from Your Phone............................................................................................................................ 31
Parked Calls App ............................................................................................................................................................... 31
Viewing and Retrieving Parked Calls ..........................................................................................................................31

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Parking a Caller into your Default Lot......................................................................................................................... 32
Presence App .................................................................................................................................................................... 32
Viewing your Current Status........................................................................................................................................ 32
Changing your Current Status......................................................................................................................................32
Changing your Preferences for When a Status is Active..............................................................................................33
Time Conditions App ........................................................................................................................................................ 34
Overview...................................................................................................................................................................... 34
Sample Use Cases ........................................................................................................................................................34
Viewing Time Conditions............................................................................................................................................34
Overriding Time Conditions ........................................................................................................................................35
COS to Restrict Which Toggles a User Can See.......................................................................................................... 35
Transfer to Voicemail App ................................................................................................................................................ 36
Transferring Calls to the Voicemail of Another Extension.......................................................................................... 36
Visual Voicemail App ........................................................................................................................................................36
Setting Up Your Voicemail..........................................................................................................................................36
Press the Voicemail button............................................................................................................................................... 36
To Record You’re Unavailable Greeting .....................................................................................................................36
To Record you’re Busy Greeting .................................................................................................................................36
Viewing Voicemails..................................................................................................................................................... 36
Press the Voicemail button............................................................................................................................................... 36
Listening to Voicemails ............................................................................................................................................... 37
User Control Panel............................................................................................................................................................ 37
Home Page...................................................................................................................................................................38
Call History..................................................................................................................................................................38
Usage............................................................................................................................................................................ 38
Conferences –UCP ...........................................................................................................................................................38
Usage............................................................................................................................................................................ 38
Users Present................................................................................................................................................................ 39
Mute User..................................................................................................................................................................... 39
Kick User ..................................................................................................................................................................... 39
Settings......................................................................................................................................................................... 39
User Pin........................................................................................................................................................................ 39
Admin Pin ....................................................................................................................................................................39
Join Message ................................................................................................................................................................ 39
Leader Wait.................................................................................................................................................................. 39

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Music On Hold............................................................................................................................................................. 40
Music On Hold Class ..................................................................................................................................................... 40
Allow Menu .................................................................................................................................................................. 40
Record Conference....................................................................................................................................................... 40
Mute on Join................................................................................................................................................................. 40
Fax - UCP........................................................................................................................................................................... 40
Viewing Faxes............................................................................................................................................................... 40
Sending Faxes .............................................................................................................................................................. 40
Fax Settings .................................................................................................................................................................. 42
Presence - UCP.................................................................................................................................................................. 42
Changing your status.................................................................................................................................................... 42
Usage............................................................................................................................................................................ 42
Available....................................................................................................................................................................... 43
Chat .............................................................................................................................................................................. 43
Away............................................................................................................................................................................. 43
DND .............................................................................................................................................................................. 43
Extended Away............................................................................................................................................................. 43
Follow Me Settings - UCP.................................................................................................................................................. 43
Usage............................................................................................................................................................................ 43
Enable........................................................................................................................................................................... 43
Ring <Exten> First For................................................................................................................................................... 44
Ring Follow-Me List For................................................................................................................................................ 44
Use Confirmation .........................................................................................................................................................44
Remote Announce........................................................................................................................................................ 44
Too-Late Announce ......................................................................................................................................................44
Call Forwarding ............................................................................................................................................................44
Call Forward Ring Timer ...............................................................................................................................................44
Unconditional............................................................................................................................................................... 44
Unavailable................................................................................................................................................................... 44
Busy .............................................................................................................................................................................. 44
Do Not Disturb .............................................................................................................................................................45
Call Waiting .................................................................................................................................................................. 45
SMS - UCP ......................................................................................................................................................................... 45
Enabling a User to send or receive SMS's ....................................................................................................................45
Sending an SMS ............................................................................................................................................................ 45

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Receiving SMS Messages............................................................................................................................................46
Viewing SMS History..................................................................................................................................................47
Voicemail - UCP..........................................................................................................................................................47
Managing Voicemail Settings. ..................................................................................................................................... 48
Managing Voicemail Greetings.................................................................................................................................... 49

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Meaning of Keys
Meaning
S300
S400
S500
S700
DND (Non Phone
App)
Handset Mode
Headset Enabled

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Missed Call
Muted
Network Down
Phone Locked
Ringer Muted
Speaker Phone
SRTP active for Call
Voicemail Waiting
VPN Enabled and
Active
ZRTP active for Call
S500 Phone Features
4 VoIP accounts
Call hold, mute, DND
One-touch speed dial, hotline
Call forward, call waiting, call transfer
Redial, call return, auto answer
5-way conferencing
Direct IP call
Ring tone selection/provisioning
Set date time automatically or manually
Dial plan per account
RTCP-XR (RFC3611), VQ-RTCPXR (RFC6035)
XML Browser
Action URL/URI
Voice Codecs Features
HD voice: HD handset, HD speaker
Codecs: iLBC, G.722, G.711(A/μ), GSM_FR, G.723,
G.729AB, G.726-32
DTMF: In-band, RFC 2833, SIP INFO
Full-duplex hands-free speakerphone with AEC
VAD, AGC, CNG, AEC, PLC, AJB
IP-PBX Features
Busy Lamp Field (BLF)
Physical Features
Stand with 3 adjustable angles
Wall mountable
External universal AC adapter : AC
100~240V input and DC 5V/1.2A output
Power consumption (PSU): 2.0~4.6W
Power consumption (PoE): 2.5~5.5W
Boxed dimension: 240x225x95 mm
Operating humidity: 10~95%
Operating temperature: -10~50°C
Management
Configuration: browser/LCD-Menu/auto-
provision
Auto provision via HTTP/HTTPS FTP/TFTP
Auto-provision with PnP
Reset to factory, restart, reboot
Local tracing log export, system log
Phone lock for personal privacy protection
Network and Security
SIP v1 (RFC2543), v2 (RFC3261)
SIP server/proxy redundancy
NAT Traversal: STUN mode
DHCP/static/PPPoE