Travis Industries Fireplace Xtrordinair 864 GSR2 User manual

864 GSR2
With Ember-Glo™ Lights
Owner’s Manual
40K, 40K CF, 31K, 31K CF
WARNING:
If the information in these instructions is not followed exactly, a fire or explosion may result
causing property damage, personal injury or loss of life.
- Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any
other appliance.
- WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor's phone. Follow the gas supplier's
instructions.
• If you cannot reach your gas supplier, call the fire department.
- Installation and service must be performed by a qualified installer, service agency or the gas supplier.
HOT GLASS WILL CAUSE
BURNS
DO NOT TOUCH GLASS
UNTIL COOLED
NEVER ALLOW CHILDREN
TO TOUCH GLASS
A barrier designed to reduce the risk of burns from
the hot viewing glass is provided with this appliance
and shall be installed for the protection of children
and other at-risk individuals.
Tested and Listed by
Report # 0028GF059S
ANSI Z21.88-2016
CSA 2.33-2016
 Built-In Direct Vent
Fireplace
 Natural Gas or Propane
 Residential or Mobile
Home
This appliance may be installed in an aftermarket, permanently located, manufactured home
(USA only) or mobile home, where not prohibited by local codes.
This appliance is only for use with the type of gas indicated on the rating plate. A conversion
kit is supplied with the appliance.
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
French language manuals at travisindustries.com
Manuels de langue Française à travisindustries.com
Travis Industries, Inc. 12521 Harbour Reach Dr., Mukilteo, WA 98275 www.travisproducts.com
 Copyright 2018, T.I. $10.00 8/2/2018 100-01485

2 Introduction
© Travis Industries 8/2/2018 - 1485 864 GSR2 Op Man
Introduction
We welcome you as a new owner of a 864 GSR2 gas fireplace. This manual details operation and
maintenance of this fireplace. Please familiarize yourself with the Owner's Manual before operating your
heater and save the manual for future reference.
Important Information
No other 864 GSR2 gas fireplace has the same serial
number as yours. The serial number is on the listing
label that is chained to the gas control valve. This
serial number may be needed in case you require
service.
Model: 864 GSR2 Fireplace
Serial Number:
Purchase Date:
Purchased From:
Register your warranty online at:
traviswarranty.com
Save Your Bill of Sale.
To receive full warranty coverage, you will
need to show evidence of the date you
purchased your heater.
We suggest that you attach your Bill of Sale
to this page so that you will have all the
information you need in one place should the
need for service or information occur.
Installation Warnings
 Installation requirements are printed in the 864 GSR2 Installation Manual. All
requirements in the installation manual must be met.
 Failure to follow all of the requirements may result in property damage, bodily injury,
or even death.
 This heater must be installed by a qualified installer who has gone through a training
program for the installation of direct vent gas appliances.
 This appliance must be installed in accordance with all local codes, if any; if not,
follow ANSI Z223.1 and NFPA 54(88). In Australia follow AS/NZS 5601.1.
 In Manufactured or Mobile Homes must conform with Manufactured Home
Construction and Safety Standard, Title 24 CFR, Part 3280, or, when such a standard
is not applicable, the Standard for Manufactured Home Installations, ANSI/NCSBCS
A225.1. This appliance may be installed in Manufactured Housing only after the
home is site located.
 The fireplace is designed to operate on natural gas, or propane (LP).
 All exhaust gases must be vented outside the structure of the living-area.
Combustion air is drawn from outside the living-area structure.
 Notify your insurance company before hooking up this fireplace.

Introduction 3
© Travis Industries 8/2/2018 - 1485 864 GSR2 Op Man
Table of Contents

Introduction ................................................... 2
Important Information ................................... 2
Installation Warnings .................................... 2
Table of Contents .......................................... 3
Features ......................................................... 3
Heating Specifications .................................. 3
Before You Begin .......................................... 6
Remote Control Warnings ........................................ 6
Remote Set-Up ............................................... 7
Verify the Switch is on “REMOTE” ...................... 7
Synchronize the Transmitter to the IFC ............... 7
Location of Controls ..................................... 8
Direct Operation ............................................ 8
Starting the Fireplace for the First Time ..... 9
Intermittent/Continuous Pilot ....................... 9
Switching from Intermittent (IPI) to Continuous
Pilot (CPI) ............................................................ 9
Remote Operation ....................................... 10
Display Overview .............................................. 1 0 
Listen for the “Beep” .......................................... 10
Manual On-Off / Smart Thermostat /
Standard Thermostat .................................. 11
Mode Controls (Flame, Blower, Light,
Comfort Control, EmberBed Light) ........... 12
Mode Controls - continued ......................... 13
Accent Light ............................................................ 13
Comfort Control (rear burner) ................................. 13
EmberBed Light (AUX) ........................................... 13
Display Fahrenheit or Celsius .................... 13
Low Battery Indicator ................................. 14
Transmitter Batteries ......................................... 1 4 
IFC Batteries ..................................................... 14
Battery Replacement .................................. 14
Battery Installation ............................................. 14
Transmitter Battery Installation .......................... 14
Power Outages ............................................ 14
Child-Proof Feature .................................... 15
Normal Operating Sounds ......................... 15
Normal Operating Odors ............................ 15
Maintaining Your Fireplace's Appearance . 16
Yearly Service Procedure ........................... 16
Grill Installation and Removal ................... 17
Face Installation and Removal .................. 18
Barrier Removal .......................................... 19
Glass Frame Removal and Installation ..... 20
Glass Frame Removal and Installation
(continued) ................................................... 21
Glass Cleaning ............................................ 22
Accent Light Bulb Replacement ................ 22
Ember Light Bulb Replacement ................ 23
Classic Log Set Installation (94500721) .... 24
Wiring Diagram ........................................... 32
Replacement Parts List .............................. 32
CONDITIONS & EXCLUSIONS ................... 33
IF WARRANTY SERVICE IS NEEDED: ...... 33
Features
 Works During Power Outages (battery backup)
 GreenSmart™ 2 Thermostat / Remote Control
 Realistic "Wood Fire" Look
 Included Blower for Effective Heat Distribution
 Built-In Accent Light (night light)t
 EmberBed Light
 Standing or Intermittent (GreenSmart) Pilot
 Convenient Operating Controls
 Variable-Rate Heat Output
 Low Maintenance
Heating Specifications
Natural Gas Propane
31K 864 Approximate Heating Capacity (in square feet)* Up to 1,400 Up to 1,400
Maximum BTU Input Per Hour 31,000 31,000
40K 864 Approximate Heating Capacity (in square feet)* Up to 2,000 Up to 2,000
Maximum BTU Input Per Hour 40,000 40,000
* Heating capacity will vary with floor plan, insulation, and outside temperature.

4 Safety Precautions
© Travis Industries 8/2/2018 - 1485 864 GSR2 Op Man
IF YOU SMELL GAS:
* Do not light any appliance
* Extinguish any open flame
* Do not touch any electrical switch or plug or unplug anything
* Open windows and vacate building
* Call gas supplier from neighbor's house, if not reached, call fire department
This unit must be installed by a qualified installer to prevent the possibility of an explosion.
Your dealer will know the requirements in your area and can inform you of those people
considered qualified. The room heater should be inspected and cleaned before use and at
least annually by a qualified service person. More frequent cleaning may be required due
to excessive lint from carpeting, bedding material, etc.
The instructions in this manual must be strictly adhered to. Do not use makeshift methods
or compromise in the installation. Improper installation will void the warranty and safety
listing.
This heater is either approved for natural gas (NG) or for propane (LP). Burning
the incorrect fuel will void the warranty and safety listing and may cause an
extreme safety hazard. Direct questions about the type of fuel used to your dealer.
Check for a label on the flame adjust knob on the gas control valve (this is the best
place to check). You may also check for a label on the gas control valve body.
Contact your local building
officials to obtain a permit and
information on any installation
restrictions or inspection
requirements in your area.
Notify your insurance company
of this heater as well.
If the flame becomes sooty, dark
orange in color, or extremely tall,
do not operate the heater. Call
your dealer and arrange for
proper servicing.
It is imperative that control
compartments, screens, or
circulating air passageways of
the heater be kept clean and
free of obstructions. These
areas provide the air necessary
for safe operation.
Do not operate the heater if it is
not operating properly in any
fashion or if you are uncertain.
Call your dealer for a full
explanation of your heater and
what to expect.
Do not store or use gasoline or
other flammable liquids in the
vicinity of this heater.
Do not operate if any portion of
the heater was submerged in
water or if any corrosion occurs.
Immediately call a qualified
service technician to inspect the
appliance and to replace any part
of the control system and any
gas control that has been under
water.
Ok
?
Gas







Safety Precautions 5
© Travis Industries 8/2/2018 - 1485 864 GSR2 Op Man
Do not place clothing or other
flammable items on or near the
heater. Because this heater can
be controlled by a thermostat
there is a possibility of the
heater turning on and igniting
any items placed on or near it.
Light the heater using the built-in
igniter. Do not use matches or
any other external device to light
your heater.
Allow the heater to cool before
carrying out any maintenance or
cleaning.
The viewing glass should be
opened only for conducting
service. Do not operate with
cracked, broken, or removed
glass.
Any safety screen or guard
removed for servicing must be
replaced prior to operating the
heater.
Never remove, replace, modify or
substitute any part of the heater
unless instructions are given in
this manual. All other work must
be done by a trained technician.
Don't modify or replace orifices.
Operate the heater according to
the instructions included in this
manual.
If the main burners do not start
correctly turn the gas off at the
gas control valve and call your
dealer for service.
Instruct everyone in the house
how to shut gas off to the
appliance and at the gas main
shutoff valve. The gas main
shutoff valve is usually next to
the gas meter or propane tank
and requires a wrench to shut off.
This unit is not for use with solid
fuel
Do not place anything inside the
firebox (except the included fiber
logs).
If the fiber logs become
damaged, replace with Travis
Industries media.
Do not throw this manual away.
This manual has important
operating and maintenance
instructions that you will need at
a later time. Always follow the
instructions in this manual.
Children and adults should be
alerted to the hazards of high
surface temperature and should
stay away to avoid burns or
clothing ignition. Young children
should be supervised when they
are in the same room as the
heater.
Travis Industries, Inc. grants
no warranty, implied or stated,
for the installation or
maintenance of your heater,
and assumes no responsibility
of any consequential
damage(s).









This
Manual

6 Operation
© Travis Industries 8/2/2018 - 1485 864 GSR2 Op Man
Before You Begin
 Read this entire manual before you use your new heater (especially the section "Safety Precautions"
on pages 4 & 5). Failure to follow the instructions may result in property damage, bodily injury, or
even death.
Remote Control Warnings
KEEP BATTERIES AND COVER INSTALLED AT ALL TIMES
The remote control system requires the batteries and battery cover to
remain in place at all times. Once the batteries or cover are removed, the
system may re-start in standing pilot mode. If this occurs when the heater is
in Remote Mode, you will not be able to turn the heater off manually from
the battery box.
If you need to replace dead batteries, make sure to turn the appliance
off before removing the batteries.
NOTE: If the batteries go dead, the system will operate normally as long
as household power (120v AC) is present.
The transmitter and IFC are radio frequency devices. Placing the transmitter in or near metal may
severely reduce the signal range.
Turn off the main gas supply to the appliance during installation or maintenance. In case of remote
control malfunction turn off the main gas supply to the appliance.
PROGRAMMING THE REMOTE
The SIT GSR2 remote may be programmed to disable the thermostat or any of the modes (flame height, blower, light,
comfort control, Standing Pilot *, or auxiliary power input). This allows you to tailor the remote to the appliance.
* We do not recommend disabling the standing pilot option for our gas appliances. This feature may be recommended
for cold regions or installations with sub-optimal venting.
How to Disable/Enable the Thermostat
The remote is shipped with the thermostat enabled.
1 Remove one battery from the remote.
2 Press and hold the thermostat button while
replacing the battery. This will toggle the
thermostat function. Repeat this process to toggle
the thermostat function to the desired setting.
How to Disable/Enable Modes (Light, Blower, etc.)
The remote is shipped with all modes enabled (except AUXiliary).
1 Remove one battery from the remote.
2 Press and hold the on/off button and mode button while replacing the battery.
Keep the on/off button depressed during the following steps.
3 While keeping the on/off button depressed, press
and release the mode button until the mode that
needs to be changed is illuminated.
4 With the desired mode illuminated (see illustration
to the right), press the “up” or “down” button to
activate or clear the mode being addressed.
Make sure to keep the on/off button depressed
during this process.
5 Release the on/off button to complete
programming.
°F
AAA Battery
"CLR" = thermostat
function disabled.
"SET" = thermostat
function enabled.
°F
AAA Battery
Flame
Height
Optional
Blower
Comfort
Control
Accent
Light
AUX
Standing
Pilot
"SET" = selected
mode enabled.
"CLR" = selected
mode disabled.

Operation 7
© Travis Industries 8/2/2018 - 1485 864 GSR2 Op Man
Remote Set-Up
Verify the Switch is on “REMOTE”
The battery holder has a switch built into it (see Figure 1). This switch must remain in the REMOTE
position for the remote to operate.
Figure 1
Synchronize the Transmitter to the IFC
The transmitter will need to be synchronized to the IFC (Integrated Fireplace Control) before the remote
will work correctly. Synchronizing is done in the following two steps below (see Figure 2):
1. Press the PRG (Program) button on the battery box (IFC will beep 3 times).
2. Press the “ON” button on the transmitter (IFC will beep 3 times).
Figure 2
NOTE: If power is cut off to the IFC for an extended period of time, you may need to re-synchronize the
remote.
Clearing the System Memory
This appliance uses an Integrated Fireplace Control (IFC) to store the unique code for the
remote control. If you wish to clear the system memory, MAKE SURE GAS IS TURNED OFF
TO THE APPLIANCE then press the PRG (Program) button for 10 seconds. The pilot will start
to spark repeatedly, signifying all system memory has been cleared. The system will return to its
original configuration: a remote will need to be synchronized; and, the system will operate under
continuous pilot mode.
ON REMOTE OFF
°F
"Beep"
"Beep"
"Beep"
"Beep"
"Beep"
"Beep"

8 Operation
© Travis Industries 8/2/2018 - 1485 864 GSR2 Op Man
Location of Controls
Direct Operation
The fireplace may be directly operated from the battery holder. The three positions are shown below:
ON – Burner turns on (regardless of transmitter settings).
OFF – Burner turns off (regardless of transmitter settings).
REMOTE – Burner is controlled by the transmitter.
NOTE: When the battery holder switch is turned to ON or OFF, the mode settings (Flame Height, Comfort
Control) will remain in the same state as before the switch was moved (i.e.: the IFC “remembers” the last
setting). If you wish to adjust the mode settings use the transmitter mode button to adjust the settings
(see “Mode Controls” on page 12). The thermostat and burner on/off operating functions will not work on
the transmitter.
ON REMOTE OFF
Some fireplaces
use a removable
cover. Remove it
to access the
controls.
Some fireplaces use an
access door (grill) and
concealment cover. Open
them to expose the
controls.
An instruction card for
operating the fireplace is
attached to the inside of
the fireplace here.
Replace it for easy
reference.
The battery holder / switch is on the
right side, below the firebox.
Most features will be controlled by the
included remote.
°F
Use the rheostat on the fireplace to
control the EmberBed brightness.
EM BERBED LIGHT
ON REMOTE OFF

Operation 9
© Travis Industries 8/2/2018 - 1485 864 GSR2 Op Man
Starting the Fireplace for the First Time
 Burn the heater at a high setting with the blower off for an extended period (up to 48 hours). This will
cure the painted surfaces. Fumes from the paint curing and oil burning off the steel will occur. This
is normal. We recommend opening a window to vent the room.
 Condensation may appear on the glass each time you start the fireplace - this is normal.
 Blue Flames will occur on the fireplace when it first comes on. After fifteen minutes the flames will
turn a more realistic yellow and orange color.
 Verify the power backup batteries are installed (see page 14).
Intermittent/Continuous Pilot
This heater may run with the pilot continuously running or in intermittent mode. For most homeowners,
the intermittent mode is preferred (this saves fuel, doesn’t give off un-needed heat). However, in some
situations the homeowner may prefer to switch the heater to continuous pilot. The most typical reasons
for switching to continuous pilot are:
 Very Cold Conditions – in very cold conditions you may notice that the burner does not light quickly,
and the flames lift off the burner. If this is situation, we recommend you switch to continuous pilot.
This will create a slight draft in the vent, allowing for the burner to light quickly and draft correctly.
 Excessive Condensation on Glass After Startup – certain installations may encounter excessive
fogging on the window after startup (not just the first time the heater was started). This is an aesthetic
condition that may be remedied by switching the heater to continuous pilot.
 Cold Glass or Heater Front – in very cold conditions you may notice that the heater front and glass
become very cold. To remedy this, switch the heater to continuous pilot.
 Frequent On / Off Operation – if you are frequently turning the heater on and off, you may wish to
leave it in continuous pilot. This allows the burner to turn on more quickly, without pilot ignition delay.
Switching from Intermittent (IPI) to Continuous Pilot (CPI)
The pilot mode on this appliance is adjusted using the remote. With the remote in the off position
(thermostat off, manual off), follow the directions below to adjust the pilot mode.
Figure 3
Press the "MODE" button
when the appliance is off to
adjust the IPI/CPI.
FF
F
NOTE: This icon appears
when the appliance is in
CPI mode. Press the "UP" button
to activate CPI mode.
Press the "DOWN" button
to activate IPI mode.

10 Operation
© Travis Industries 8/2/2018 - 1485 864 GSR2 Op Man
Remote Operation
When the switch on the battery holder is set to “REMOTE” the transmitter operates the fireplace. Once
you understand how the transmitter works, you will be able to operate your fireplace quickly and easily.
Display Overview
The transmitter display has four main sections (see Figure 4).
Figure 4
Listen for the “Beep”
Each time you press a button on the transmitter that controls the fireplace, a “beep” will come from the
IFC. When you change thermostat target settings the IFC will not beep.
NOTE: When the batteries start to get low, the IFC will beep twice whenever a button is pressed. When
the batteries are nearly depleted, the IFC will no longer beep. See “IFC Batteries” on page 14).
ON
F
Thermostat Display
Room Temperature Display
Read-Out
(Thermostat Setting,
Function, etc.)
Mode Display (Flame, Blower, Light, Comfort Control)

Operation 11
© Travis Industries 8/2/2018 - 1485 864 GSR2 Op Man
Manual On-Off / Smart Thermostat / Standard Thermostat
Use the thermostat button to cycle through the three thermostat settings (see Figure 5).
Figure 5
 MANUAL ON/OFF – The burner will turn on and off using the remote (see Figure 6). Press the
On/Off button to control the burner. When off, the display will only show the current temperature.
Figure 6
 SMART THERMOSTAT – While in smart thermostat, the transmitter will control the burner to
achieve the target temperature (see Figure 7 below). Flame height will be adjusted up or down to
allow operation without turning the burner on and off (also called “smart modulation”). To adjust
the target temperature, press the UP and DOWN buttons until a suitable temperature is achieved.
Figure 7
 STANDARD THERMOSTAT - While in standard thermostat setting, the transmitter will turn the
burner on and off to achieve the target temperature (see Figure 8 below). To adjust the target
temperature, press the up and down buttons until a suitable temperature is achieved.
Figure 8
NOTE: If the transmitter batteries go dead while in thermostat setting (standard or smart), the appliance
will shut off after approximately 24 hours.
ON
F
OFF
ON SMART
Look here for the
thermostat setting.
Press the thermostat button to cycle
through the thermostat settings.
F
OFF
When in manual setting, the
word "OFF" will appear here.
F
When in smart thermostat
setting, the word "SMART"
will appear here.
This is the target
temperature on the read-
out. Use the up or down
buttons to adjust the target
temperature.
SMART
F
ON
When in standard thermostat
setting, the word "ON" will
appear here.
This is the target
temperature on the
read-out. Use the up or
down buttons to adjust
the target temperature.

12 Operation
© Travis Industries 8/2/2018 - 1485 864 GSR2 Op Man
Mode Controls (Flame, Blower, Light, Comfort Control, EmberBed Light)
Use the mode button to cycle through the rive mode controls (see Figure 9 below).
Figure 9
Flame Height
Flame height may be controlled using the UP and DOWN buttons when in Flame Height Mode (see
Figure 10 below). The center display will display the 7 settings, from “OFF” to “HI” for full on.
NOTE: Flame height may not be adjusted if operating in Smart Thermostat setting.
Figure 10
Blower Speed
The blower may be controlled using the up and down buttons when in Blower Speed Mode (see Figure
11). The center display will display the 7 settings, from “OFF” to “HI” for full on.
Figure 11
MANUAL MODE – BLOWER OPERATION
When in Manual Mode the blower will remain on, even if the burner is turned off and the heater cools.
Either manually turn the blower off, or turn off the heater by pressing the On/Off button.
F
OFF
Look here for
mode controls.
Press the mode button to cycle through the mode settings.
Flame
Height
Optional
Blower
Comfort
Control
Accent
Light
AUX
MAX
F
OFF
When in flame height
mode, this icon will
appear darkened.
This is the flame height
read-out. Use the up or
down buttons to adjust
the flame height (7
settings).
High
Medium
Off
MAX
F
OFF
When in blower
mode, this icon will
appear darkened.
This is the blower
speed read-out. Use
the up or down buttons
to adjust the blower
speed (7 settings).
High
Medium
Off

Operation 13
© Travis Industries 8/2/2018 - 1485 864 GSR2 Op Man
Mode Controls - continued
Accent Light
The Accent Light (night light) inside the heater may be turned on and off using the up and down buttons
when in Accent Light Mode (see illustration below). The center display will display the 7 settings, from
“OFF” to “HI” for full on.
HINT: If you wish to leave the accent light on while turning the burner off, adjust the Flame Height to
“OFF” (see above).
Comfort Control (rear burner)
The comfort control (rear burner) may be turned on and off using the up and down buttons when in
Comfort Control Mode (see illustration below). The center display will display either “ON” or “OFF”.
EmberBed Light (AUX)
The emberbed light may be turned on and off using the up and down buttons (see illustration below). You
can adjust the brightness of the emberbed light using the built in rheostat.
Display Fahrenheit or Celsius
 With the system in the “OFF” position, press both the MODE and THERMOSTAT buttons
simultaneously to toggle between Fahrenheit (F) and Celsius (C).
F
OFF
MAX
When in accent light
mode, this icon will
appear darkened.
This is the accent light
read-out. Use the up
or down buttons to
adjust the accent light
brightness (7 settings).
High
Medium
Off
F
OFF
When in comfort
control mode, this
icon will appear
darkened.
This is the comfort
control read-out. Use
the up button to turn
on, down button to
turn off (2 settings).
On
Off
F
OFF
When in EmberBed
mode (AUX), this
icon will appear
darkened and the
readout will display
status.
Use the rheostat on the
fireplace to control the
EmberBed brightness.
EM BERB ED LIGHT
F
C
F

14 Operation
© Travis Industries 8/2/2018 - 1485 864 GSR2 Op Man
Low Battery Indicator
Transmitter Batteries
The transmitter has a battery-level indicator. When it indicates low battery voltage (see Figure 12 below),
install three new AAA alkaline batteries into the transmitter (see “Transmitter Battery Installation” on page
14).
Figure 12
IFC Batteries
The IFC (Integrated Fireplace Control) will “beep” twice when a transmitter button is pressed when the
batteries are low. Install four new AA alkaline batteries into the battery box when this occurs (see
“Battery Installation” on page 14). In applications where the appliance is required to provide heat, we
recommend replacing the batteries before each heating season.
Battery Replacement
Battery Installation
Install four AA batteries into the battery holder (see Figure 13 below). These batteries act as a power
backup in case the household (AC) current goes out.
Transmitter Battery Installation
Install the three included AAA batteries into the remote.
Figure 13
Power Outages
The remote will work if household current (AC power) is disconnected. The batteries inside the battery
box will continue to power the heater but the accent light and blower will not operate.
MAX
F
OFF
Low Battery Indicator
AAA Battery
AAA Battery
°F
AAA Battery
AA Battery
AA Battery
AA Battery
AA Battery

Operation 15
© Travis Industries 8/2/2018 - 1485 864 GSR2 Op Man
Child-Proof Feature
The child proof feature disables the control buttons, preventing un-wanted use of the remote.
 Press both the MODE and UP buttons simultaneously to turn this feature on and off (see Figure
14 below).
HINT: This feature is especially useful while using the thermostat setting.
Figure 14
Normal Operating Sounds
Normal Operating Odors
This appliance has several areas that reach high temperatures. Dust or other particles on these areas
may burn and create an odor. This is normal during start-up. You may notice the smell is more acute if
the appliance was left idle for a long period.
MAX
F
OFF
Child Proof Indicator
Blowers
The optional blowers push heated air into
the room. You will hear the sound of air
movement increase as the speed of the
blower is increased.
Extinction Pops
It is not unusual, especially on Propane
(LP) appliances, to experience a "pop"
when the burner is shut off.
Gas Control Valve
As the gas control valve is turned
on and off you will hear a dull
clicking sound. This is the valve
opening up and shutting down.
The appliance may creak
with change of temperature
-- THIS IS NORMAL.
Pilot Assembly
The pilot flame will make a clicking
sound when starting up. When on, it
will make a slight whisper sound.
GreenSmart Receiver
The GreenSmart receiver will beep when
receiving commands from the remote.

16 Maintenance
© Travis Industries 8/2/2018 - 1485 864 GSR2 Op Man
DANGER HIGH VOLTAGE: Disconnect power before attempting maintenance or repair.
Maintaining Your Fireplace's Appearance
Fingerprints or other marks left on the optional plated surface may become etched in place if they are not wiped clean
prior to turning the fireplace on. Clean the plated surface with denatured alcohol and a soft cloth (with the fireplace
cool). Other cleaners may leave a film that may become etched into the surface.
Yearly Service Procedure
WARNING: Failure to inspect and maintain the stove may lead to improper combustion and a potentially
dangerous situation. We recommend the following procedures be done by a qualified
technician.
 Shut off gas to the fireplace and let it cool for 15 minutes. Remove the glass. Inspect and operate the
pressure relief mechanism to verify relief mechanisms are free from obstruction to operate.
 Clean glass window with a suitable fireplace glass cleaner. Abrasive cleaners must not be used. Be
careful not to scratch the glass when cleaning.
 Vacuum and clean any debris in the firebox.
 Check all accessible gas-carrying tubes, connections, pipes and other components for leaks.
 Inspect the burner and firebox. Make sure the burner is not warped, cracked, or damaged. Check the
firebox and area around the pilot to make sure there is no damage. Inspect primary air openings for
blockage. If any problem is found, discontinue use and contact your dealer for service.
 Inspect the area behind the access door; clean if necessary. Check the gas control valve and the gas
lines. If damage is found, discontinue use and contact your dealer for service. Clean the air channels,
ducts, and blower (if applicable)
 Inspect vent and vent termination for sooting, obstructions, or damage. Make repairs as needed.
Remove any debris or vegetation near the vent termination. Contact your dealer if any sooting or
deterioration is found near the vent termination.
 Reinstall the glass assembly. If the glass is damaged, replace. Make sure the gasket along the
perimeter of the glass contacts the face of the firebox and forms an air-tight seal. If it does not, re-align or
replace the gasket to insure an air-tight seal.
 Turn the pilot flame on (continuous pilot). It should touch approximately 3/8" of the top of the flame
sensor (see below). If it does not, contact your dealer.
 Start the main burner. Inspect and ensure the lighting of the main burner occurs within 4 seconds of the
main gas valve opening.
 Test the flame failure response time of the flame safety system. It must de-energize the safety shutoff in
no more than 30 seconds.
 After 15 minutes the flames should be orange/yellow and not touch the top of the firebox. If the pilot or
main burners do not burn correctly, contact your dealer for service. Monitor blower operation
GS Pilot
MV Pilot

Maintenance 17
© Travis Industries 8/2/2018 - 1485 864 GSR2 Op Man
Grill Installation and Removal
Some fireplaces may use grills above and below the glass. See the instructions below to remove.
Note: Install the barrier screen before attaching the grills.
Upper Grill Installation (Standard Grill)
Hold the grill at an angle and insert the
lower slot over the lower bushing on
the fireplace (both sides). The grill fits
inside the tabs for the barrier screen.
Swing the grill upwards to engage the upper slot. You
will need to lift the grill slightly to get it over the bushing.
Once in place the grill is held in place by gravity.
Lower Grill Installation
Hold the grill at an angle and insert the lower
slot over the bushing on the fireplace (both
sides). You may need to press on the grill to
get the tab over the bushing (this prevents
the grill from accidentally falling off).
Bend the tab outward on
both sides. This is the
end-stop for the lower grill,
it allows the grill to swing
forward.
Swing the grill upwards to engage the upper slot.
The grill fits inside the tabs for the barrier screen.
You will need to lift the grill slightly to get it over the
bushing. Once in place the grill is held in place by
gravity.
NOTE: The upper grill is difficult to install the first time - be
patient, after you install it, you will know how it installs and it
will be much easier the second time.
SIDE VIEW


Position the grill
so the slots on
the grill align with
the mounting
studs.
You may need to
push in and
upwards on the
grill as it inserts.
The grill, when
fully inserted,
will slide down
and "click" into
place.
Upper Grill
Heat Shields
(on fireplace)
Mounting Stud


Upper Grill Installation (Louvered Grill)

18 Maintenance
© Travis Industries 8/2/2018 - 1485 864 GSR2 Op Man
Face Installation and Removal
Some fireplaces have a face that fits over the glass frame. The face can be removed following the
directions below.
Phillips
Screwdriver
Four screws hold the face
in place. The screws are
accessed through the
grills on the face.

Maintenance 19
© Travis Industries 8/2/2018 - 1485 864 GSR2 Op Man
Barrier Removal
A barrier designed to reduce the risk of burns from the hot viewing glass is provided
with this appliance and shall be installed for the protection of children and other at-risk
individuals.
If the barrier becomes damaged, the barrier shall be replaced with the manufacturer’s
barrier for this appliance.
Lift the barrier up, pivot the
top forward, and remove
from the fireplace.
HINT FOR REPLACING THE BARRIER: Hold the
barrier at an angle and insert the bottom slots first.
Then pivot the barrier forward to engage the top
hooks.






















20 Maintenance
© Travis Industries 8/2/2018 - 1485 864 GSR2 Op Man
Glass Frame Removal and Installation
Warning: The appliance must be completely cool before removing the glass.
Warning: Do not strike or slam the glass.
Note: Remove the barrier before removing the glass (see previous page). Replace barrier after
replacing the glass.
























Based upon the face being used, either:
(a) swing the access door down and remove the top grill,
(b) remove the face (unscrew or lift off - see the instructions included with the face for details).
Open the six latches holding the glass frame in place (start with the bottom three) - follow the
directions shown to the right.
a
Lift the glass frame up and
pull it forward to remove.
b
Re-Attaching the Glass Frame:
a) Hang the glass frame on the firebox.
b) While holding in place, attach the upper latches
(follow the instructions above in reverse).
c) Lift the glass frame slightly and attach the lower latches.
NOTE: Make sure the glass frame is all the way in place - it should be flush with
the front of the fireplace when installed.
NOTE:
You may need to lift
the glass frame
while re-attaching.
Glass
Top of
Firebox
Latch
Catch
(on glass frame)