Warranty Service and Repair
Defective Merchandise Policy
Traxxas assumes responsibility for its products and will repair or
replace any defective product at its sole discretion. Please contact
Traxxas directly should a problem arise with one of our products.
Customer and dealer service hours are from 8:30am to 9:00pm
central time. Customer service can be contacted toll-free at
1-888-TRAXXAS (1-888-872-9927), and outside the United States at
972-265-8000. The Traxxas fax number is 972-265-8011.
General Product Warranty
Electronic Components
Traxxas electronic components are warranted to be free from
defects in materials and workmanship for a period of thirty (30)
days from the date of purchase. Electronic components consist
of the radio system (transmitter, receiver, servos, switches,
and receiver battery holders), and any other Traxxas electronic
component. See the additional limitations that apply.
Hull and Driveline
The hull and driveline consist of all remaining parts of the model
that are not considered electronic. This includes electric motors.
The Villain EX is considered to be a hobby-class model. We have
made every effort in component design, material selection, and
assembly to make our products as durable as possible. Because
our products are high-performance hobby-class models that
operate at a much higher level of performance than a “toy,”
require periodic maintenance, and are intended to be used in
high performance applications over an extremely wide range of
running conditions and situations, no warranties are expressed
or implied that cover damage caused by normal use or wear,
or cover or imply how long any chassis or engine part will last
before requiring replacement due to wear. Parts will wear
from use and occasionally require replacement. The hull and
driveline are only covered against manufacturer’s defects
in materials, workmanship or assembly when they are new
(before being used).
If any component is found to be defective, incorrectly made, or
incorrectly assembled within the warranty coverage time period
(where applicable), it will be repaired or replaced at Traxxas’ sole
discretion. This will be done within a reasonable time period and
free of charge. If you believe a defect in materials, workmanship, or
assembly was not apparent when the product was new and only
became evident after the product was used, then please call us
at 1-888-TRAXXAS. We stand behind our products and reputation
and pledge to do our best to make sure you are satisfied with your
Traxxas product.
Limitations
Any and all warranty coverage does not cover replacement of
parts and components damaged by abuse, neglect, improper
or unreasonable use, crash damage, water/excessive moisture,
chemical damage, improper or infrequent maintenance, accident,
unauthorized alteration/modification or items that are considered
consumable. Traxxas will not pay for the cost of shipping or
transportation of a defective component.
Hobby Dealer’s Role
All warranty claims are handled directly by Traxxas. Traxxas does
not authorize dealers to make over-the-counter exchanges or
refunds for Traxxas products that have been used. Traxxas will
make the sole and final determination if a product or component
can be covered under warranty.
Limitations of Liability
Traxxas makes no other warranties expressed or implied.
Traxxas shall not be liable for any special, indirect, incidental, or
consequential damages arising out of the assembly, installation,
or use of their products or any accessory or chemical required to
use their products. By the act of operating/using the product, the
user accepts all resulting liability. In no case shall Traxxas’ liability
exceed the actual purchase price paid for the product. Traxxas
reserves the right to modify warranty provisions without notice.
All warranty claims will be handled directly by Traxxas. The Traxxas
warranty gives the customer specific legal rights and possibly other
rights that vary from state to state. The customer is required to
fill out and return the registration card enclosed with the product
as a condition of the coverage and performance of the warranty.
All dollar amounts stated are in United States dollars. The term
“lifetime” shall refer to the product’s production life at Traxxas.
Traxxas is not obligated to provide upgraded products at a reduced
rate when a previous product’s production cycle has ended.
Specific Limitations
The Traxxas warranty does not cover damage to electronic
components caused by:
• Allowing water, moisture or other foreign material to enter
the component or get onto the PC board.
• Exceeding the maximum input voltage of the
electronic component.
• Removing the JST (stock) battery connector(s).
• Using the same type and (or) gender connectors on a speed
controls motor and battery connections.
• Cross connection of the battery/motor.
• Reverse voltage application.
• Exceeding the published motor limits for electronic
speed controls.
• Incorrect installation or wiring.
• Components worn from use.
• Short circuiting the heat sinks on electronic speed control.
• Using an electronic speed control without the heat sinks.
• Removing the noise filter capacitors from the stock motor.
• Not installing capacitors on replacement motor
(Recommended three .1µF [50V] each).
• Splices to the input or switch harness.
• Disassembling the case.
• Excessive force when adjusting, pressing, or turning any
of the controls.
• Tampering with the internal electronics.
• Incorrect wiring of an FET servo.
• Allowing exposed wiring to short circuit.
• Any damage caused by crash, flooding or act of God.
Non-Warranty Service
Traxxas offers an extended electronics warranty plan. It requires no
payment up front. You only pay when you need the service. Please
see the “Traxxas Lifetime Electronics Service Plan” in your
documentation package.
Traxxas Extended Lifetime Electronics Plan - After the expiration
date of the warranty period, Traxxas will repair electronic
components for a flat rate of $15.00 U.S. plus $5.00 U.S. for
shipping and handling.
The electronic products covered by this extended service plan
include electronic speed controls, transmitters, receivers, servos
and battery chargers. Motors and mechanical speed controls are
not covered.
The covered repairs are limited to non-mechanical components
that have NOT been subjected to abuse, misuse or neglect.
Products damaged by intentional abuse, misuse, or neglect, may
be subject to additional charges.
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