TRENDnet TEW-WLC100 User manual

TRENDnet User’s Guide
Cover Page

© Copyright 2016 TRENDnet. All Rights Reserved.
TRENDnet User’s Guide
Table of Contents
i
Contents
Product Overview ...........................................................................1
Package Contents .......................................................................................................... 1
Features......................................................................................................................... 1
Product Hardware Features........................................................................................... 2
Controller Installation .....................................................................3
Desktop Hardware Installation ...................................................................................... 3
Rack Mount Hardware Installation................................................................................ 3
Basic Installation............................................................................................................ 4
Access Point Compatibility................................................................................... 4
Hardware Installation and Configuration ............................................................ 4
Connect your wireless access points ................................................................... 6
Configure your wireless controller...................................................8
Access your wireless controller management page ...................................................... 8
Change your controller LAN IP address ......................................................................... 8
Upgrade your controller firmware ................................................................................ 9
Change your controller administrative login password............................................... 10
Check the controller system information .................................................................... 10
View your controller system log.................................................................................. 11
Basic Connectivity Test ................................................................................................ 11
Backup and restore your controller configuration settings......................................... 12
Reboot your controller ................................................................................................ 12
Reset your controller to factory defaults .................................................................... 13
Controller Default Settings .......................................................................................... 13
Set your controller date and time ............................................................................... 14
AP management and monitoring...................................................15
AP Compatibility .......................................................................................................... 15
Discover and configure access points.......................................................................... 15
Batch configuration upload and firmware upgrade .................................................... 21
Batch Configuration Deployment ...................................................................... 21
Batch Firmware Upgrade Deployment .............................................................. 23
AP and client status monitoring .................................................................................. 25
Access Point List ................................................................................................ 25
Clients List.......................................................................................................... 26
Client Traffic Statistics ....................................................................................... 26
Technical Specifications ................................................................ 27
Troubleshooting ...........................................................................28
Appendix ......................................................................................29

© Copyright 2016 TRENDnet. All Rights Reserved.
TRENDnet User’s Guide
TEW-WLC100
1
Product Overview
TEW-WLC100
Package Contents
In addition to your controller, the package includes:
Quick Installation Guide
CD-ROM (User’s Guide)
Power adapter (12V DC, 1A)
Rack mount kit
If any package contents are missing or damaged, please contact the retail store, online
retailer, or reseller/distributor from which the product was purchased.
Features
TRENDnet's Wireless LAN Controller, model TEW-WLC100, lets you easily setup and
manage access points across your network from a single interface. Intelligent radio
resource manamagement ensures your mobile wifi clients have optimal roaming
conditions when wirelessly transitioning between access points within the network.
Simultaneously manage up to 32 access points, perform batch firmware upgrades, and
monitor network connection status.
Centralized AP Management
Easily manage up to 32 access points (AP) across your wireless network
Intelligent Radio Resource Management
Intelligent radio resource manamagement ensures your mobile wifi clients have optimal
roaming conditions when wirelessly transitioning between access points within the
network
Access Point Monitoring
View the status of online users or network devices
Simultaneously Upgrade Firmware
Select multiple access points to upgrade firmware at the same time
Rack Mount Design
Standard 19” 1U design (brackets included)

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TRENDnet User’s Guide
TEW-WLC100
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Product Hardware Features
Front View
Rear View
Reset Button –Press and hold this button for 10 seconds and release to
reset the controller to factory defaults. The ports LEDs will turn off to
indicate that the reset was initiated.
Gigabit Ports (1-5) –Connect to your LAN network and connect
additional network devices.
Power Port –Connect the included power adapter to your controller
power port and then to an available power outlet.
Note: Use only the adapter that came with your controller.
On/Off Power Switch –Push the controller On/Off push button to turn
your controller “On” (Inner position) or “Off” (Outer position).
*USB Port –Reserved for firmware upgrade, backup/restore
configuration functions.
*Note: Functionality is not available in initial shipping firmware will be
added in future firmware upgrade.
Security Slot –Can be used to with third party lock to physically secure
your controller to a specific location.
LED Indicators
POWER/SYSTEM LED
On
:
When the System LED is on, the device is receiving power.
Off
:
When the System turns off, the power adapter is not
connected or the device is not receiving power.
LAN LED
On (Green)
:
Indicates that a network device (router, switch, access
point, computer, etc.) has been physically connected to
one of the five Gigabit ports (1-5).
Off
:
Indicates no physical Ethernet connection or no network
devices physically connected to any of the Gigabit ports
(1-5).

© Copyright 2016 TRENDnet. All Rights Reserved.
TRENDnet User’s Guide
TEW-WLC100
3
Controller Installation
Desktop Hardware Installation
The site where you install the hub stack may greatly affect its performance. When
installing, consider the following pointers:
Note: The controller model may be different than the one shown in the example
illustrations.
Install the controller in a fairly cool and dry place.
Install the Controller in a site free from strong electromagnetic field generators
(such as motors), vibration, dust, and direct exposure to sunlight.
Leave at least 10cm of space at the front and rear of the hub for ventilation.
Install the Controller on a sturdy, level surface that can support its weight, or in
an EIA standard-size equipment rack. For information on rack installation, see
the next section, Rack Mounting.
When installing the Controller on a level surface, attach the rubber feet to the
bottom of each device. The rubber feet cushion the hub and protect the hub
case from scratching.
Rack Mount Hardware Installation
The controller can be mounted in an EIA standard-size, 19-inch rack, which can be
placed in a wiring closet with other equipment. Attach the mounting brackets at the
controller’s front panel (one on each side), and secure them with the provided screws.
Note: The controller model may be different than the one shown in the example
illustrations.
Then, use screws provided with the equipment rack to mount each controller in the
rack.

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TRENDnet User’s Guide
TEW-WLC100
4
Basic Installation
Access Point Compatibility
Before you proceed, please ensure you are using one of the access point models in the
list and the firmware version your access points has been upgraded accordingly to the
versions indicated in the list below. Please reset all access point to the factory default
configuration. Also, make sure your network is using a DHCP server to distribute IP
addresses to the access points. By default, TRENDnet access point models listed below
will obtain an IP address automatically through DHCP or otherwise default back to
192.168.10.100 / 255.255.255.0 if a DHCP server is not available on your network. Each
access point must be assigned ma unique IP address on the same network.
Access Point Model
Description
Firmware Version
TEW-755AP
N300 PoE Access Point
1.02 or above
TEW-821DAP
AC1200 Dual Band PoE Access Point
1.04 or above
You can download the access point firmware from http://www.trendnet.com/support
which include instructions on how to upgrade the firmware.
Hardware Installation and Configuration
3. Assign a static IP address to your computer’s network adapter in the subnet of
192.168.10.x (e.g. 192.168.10.25) and a subnet mask of 255.255.255.0.
4. Open your web browser, and type the IP address of the controller in the address bar,
and then press Enter. The default IP address is 192.168.10.200.
5. Enter the User Name and Password, and then click Login. By default:
User Name: admin
Password: admin
Note: User name and password are case sensitive.

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TRENDnet User’s Guide
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6. Click Advanced, click on Setup, and then click LAN Settings.
7. Configure the controller IP address settings to be within your network subnet, then
click Apply.
Note: You may need to modify the static IP address settings of your computer’s network
adapter to IP address settings within your subnet in order to regain access to the
controller. The Default Gateway and DNS IP settings must be assigned to ensure the
wireless controller is able to check for available online firmware upgrades
8. Using an Ethernet cable, connect one of the five Gigabit Ethernet ports located on the
back of the wireless controller to your network (e.g. router, switch, etc.)
9. Access the wireless controller management page using the newly assigned IP address.
Note: You may need to revert to your computer’s original IP address settings before you
can access the wireless controller with the new IP address settings.
10. Click Advanced, click Setup, then click on Firmware.
11. Click Check to check for available online firmware upgrades.

© Copyright 2016 TRENDnet. All Rights Reserved.
TRENDnet User’s Guide
TEW-WLC100
6
Connect your wireless access points
Important Note: Please make sure your access points have met the requirements in the
earlier section Access Point Compatibility on page 4.
1. Using an Ethernet cable, connect each wireless access point to the wireless controller
or your network.
Note: If powering your access points using their power adapters, you can connect the
access points directly to your network or the wireless controller. If powering the access
point(s) using power over Ethernet (PoE), you can connect your access points to your
network or to the wireless controller using a separate PoE injector or PoE switch (not
included).
2. After the access points are connected to your network and powered on, click on
Basic, click on AP Management, and Device List in the wireless controller management
page. Then click on Discover to search for available wireless access points.
3. After your access points have been found, they will automatically appear in the
Device List.

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TRENDnet User’s Guide
TEW-WLC100
7
4. To configure access point settings, under the Select column, check one or multiple
access points you would like to configure and click on Device Settings to configure the
access points.
5. You can modify the access point basic settings such as SSID and encryption key on
each band.
Note: If you are using a combination of single band (2.4G) and dual band access points
(2.4G & 5G), the 5G settings will only be applied to dual band access points.
6. After modifying the settings, scroll down to the Password field, enter the access
point(s) management password (default access point password: admin) and click OK to
apply the settings to the access points.

© Copyright 2016 TRENDnet. All Rights Reserved.
TRENDnet User’s Guide
TEW-WLC100
8
Configure your wireless controller
Access your wireless controller management page
Note: Your switch default management IP address http://192.168.10.200 is accessed
through the use of your Internet web browser (e.g. Internet Explorer®, Firefox®,
Chrome™, Safari®, Opera™) and will be referenced frequently in this User’s Guide.
1. Open your web browser and go to the IP address http://192.168.10.200. Your switch
will prompt you for a user name and password.
2. Enter the user name and password. By default:
User Name: admin
Password: admin
Note: User Name and Password are case sensitive.
Change your controller LAN IP address
Advanced > Setup > LAN Settings
This section allows you to change your controller LAN IP address settings. Typically, the
IP address settings should be changed to match your existing network subnet in order to
access the switch management page on your network.
Default Controller IP Address: 192.168.10.200
Default Controller IP Subnet Mask: 255.255.255.0
1. Log into your controller management page (see “Access you wireless controller
management page” on page 8).
2. Click on Advanced, click on Setup, and click on LAN Settings.
3. Review the settings. When you have completed making changes, click Apply to save
the settings.
IP Address: Enter the new controller IP address. (e.g. 192.168.200.200)
Subnet Mask: Enter the new controller subnet mask. (e.g. 255.255.255.0)
MAC Address: Displays the controller MAC address.
Default Gateway: Enter the default gateway IP address. (e.g. 192.168.200.1 or
typically your router/gateway to the Internet).
Primary DNS: Enter the primary DNS server IP address in order to resolve domain
or host names. (e.g. 192.168.200.20)
Note: The default gateway and primary DNS settings need to be entered in order
for NTP server time resolution and online firmware upgrade check functions to
work properly.
4. Click Apply.