TRENDnet TDM-C500 User manual

Quick Installation Guide
TDM-C500
TDM-C504
1.01

English 1
1. Before You Start 1
2. Hardware Installation 3
3. Configure the Modem 4
Troubleshooting 7
Table of Contents
Version 10.22.2010

1. Before You Start
?
?Acomputer with a wired network adapter properly installed
?Web Browser: Internet Explorer (6.0 or above)
?USB TypeAto Type B cable (optional)
AworkingADSLInternet Connection
Note: Driver is optional for TDM-C500 USB port
Package Contents
?
?CD-ROM (User's Guide & Driver)
?Multi-Language Quick Installation Guide
?Cat.5 Ethernet Cable (1.5m/5ft)
?RJ-11 Telephone Cable (1.8m/6ft)
?PowerAdapter
TDM-C500 / TDM-C504
System Requirements
1

2
During the installation of yourADSLModem Router, the Setup Wizard will
automatically detect your ISP connection type. If the router cannot detect your ISP
connection type, you can manually specify the connection type. Please verify your
DSLInternet broadband connection type with your ISP and ensure you have all the
information for one of the following connection types:
1. Encapsulation
PPPoAVC-Mux
PPPoALLC
1483 Bridged IP LLC
1483 Routed IP LLC
1483 Bridged IP VC-Mux
1483 Routed IP VC-Mux
PPPoE VC-Mux
PPPoE LLC
1483 MER LLC
1483 MER VC-Mux
2. VPI/VCI
VPI: _____ (0~255)
VCI: _____ (32~65535)
3. PPP
User Name: _____________________
Password: ______________________
4. WAN IP
Type: Fixed or DHCP
Local IPAddress (Fixed): _____. _____._____._____
(e.g. 215.24.24.129) (Optional)
Subnet Mask (Fixed): _____. _____._____._____ (Optional)
Remote IPAddress (Fixed): _____. _____._____._____
(e.g. 215.24.24.129) (Optional)
DNS (Fixed): _____. _____._____._____ (Optional)
Collect Internet Service Provider (ISP) Information

3
2. Hardware Installation
1. Connect one end of the provided RJ-11 phone
cable to the TDM-C500 /TDM-C504'sADSL
port. Connect the other end of the cable to the
phone jack.
2. Connect one end of the RJ-45 network cable to
the TDM-C500 /TDM-C504's LAN port.
Connect the other end of cable to the
computer's Ethernet port.
4. Push the power button to the “On” position.
3. Connect the PowerAdapter to the TDM-C500 /
TDM-C504 and then to a power outlet.
5. Verify that the following panel lights are on:
Power (Green), LAN (Green) andADSL
(Green)

4
3. Configure the Modem
Note:
To configure the modem via the USB port, please refer to the User Guide on the provided
CD-ROM. Do not connect cables to the network port and USB port simultaneously.
1. Open your web browser, type
http://192.168.10.1 in theAddress bar, and
then press Enter.
2. Enter the User Name and password and then
click OK. Default Settings:
User name: admin
Password: admin
Note: User name and Password are case
sensitive.
3. Click Setup Wizard.

5
Note:
1. If your ISP is not listed in the pull down menu, click Config in the bottom of the screen and input
the information provided by your ISP.
2. In the example below, theADSL connection is PPPoE
3. If yourADSLconnection requires you to enter your computer's MAC address, please see the
Troubleshooting section.
5. Configure the settings based on information
provided by your ISP, then click Save. For
PPPoE connection method, you need to
configure the following:
User Name
Password
Type (DHCP or Fixed IP)
If Fixed IP is selected you will need to configure
the following:
IPAddress
Subnet Mask
Remote IPAddress
DNS
4. Select your country and your ISP from the
dropdown list.
6. Click OK.
8. Click OK.
7. Click Commit and Reboot.

6
Your Configuration is now complete
For detailed information regarding the TDM-C500 / TDM-C504, configuration and advanced
settings, please refer to the Troubleshooting section, User's Guide on the Utility CD-ROM, or
TRENDnet's website at http://www.trendnet.com.
Register Your Product
To ensure the highest level of customer service and support, please take a moment to
register your product Online at: www.trendnet.com/register
Thank you for choosing TRENDnet
9. Please wait while the TDM-C500 /TDM-C504
reboots.
10. Once the reboot process is complete, verify
that you can access the Internet. Open up
your browser and enter in a URL(e.g.
www.trendnet.com) to verify that you have
Internet connection.

1. I typed http://192.168.10.1 in my Internet Browser'sAddress Bar, but an error message
says “The page cannot be displayed.” How can I get into the TDM-C500 / TDM-C504's web
configuration page?
1. Check your hardware settings again by following the instructions in Section 2.
2. Make sure the Power and LAN lights are lit.
3. Make sure yourTCP/IP settings are set to Obtain an IPaddress automatically (see
the steps below).
Troubleshooting
7
1. Go into the Control Panel, click Network and Internet,
click Network and Sharing Center, click Change
Adapter Settings and then right-click the Local Area
Connection icon and then click Properties.
2. Click Internet Protocol Version 4(TCP/IPv4) and then
click Properties. Then click on Obtain an IP address
automatically.
Windows 7
Windows Vista
Windows XP / 2000
1. Go into the Control Panel, click Network and Internet,
click Network and Sharing Center, click Manage
Network Connections and then right-click the Local
Area Connection icon and then click Properties.
1. Go into the Control Panel, click Network and Internet,
click Network and Sharing Center, click Change
Adapter Settings and then right-click the Local Area
Connection icon and then click Properties.
2. Click Internet Protocol (TCP/IP) and then click
Properties. Then click on Obtain an IP address
automatically.
2. Click Internet Protocol Version 4(TCP/IPv4) and then
click Properties. Then click on Obtain an IP address
automatically.

8
4. Reset the TDM-C500 /TDM-C504. To reset the TDM-C500 / TDM-C504, take a pin or
paperclip and press the reset button on the back of the modem for 15 seconds.
Then let go.
2. I have followed all the steps and still cannot connect to the Internet. What should I do?
1. Verify that your DSL account is valid and activated.
2. Make sure all the cables are properly connected (see Section 2).
3. In Section 3, click Config in the Setup Wizard and configure the modem based on
information provided by your ISP.
3.I forgot my login password. What should I do?
Follow the instructions below:
1.Take a pin or paperclip and press the reset button on the side of the modem for 15
seconds.
2.Wait 15 seconds then let go. This will return all settings to factory default.The default IP
address of the modem is 192.168.10.1. The default user name is “admin”.The default
password is “admin”.
4. My ISP requires me to clone the modem's MAC address. What should I do?
MAC address is the network device's hardware ID and consist of 12 hexadecimal
characters (e.g. 00:12:34:ab:cd:ef). Some ISPs registers the subscriber's computer
network adapter or the DSLmodem's MAC address. If this is the case, your options are:
1. Report the TRENDnet modem's MAC address (found on the product label at the bottom
of the modem) to the ISP, or 2. Clone the network adapter or the old DSLmodem's MAC
address to the TRENDnet modem.The later is probably the easiest to do and you can
follow the instructions below.
1. With the computer connected to the modem's network port, open the web browser and
go to the modem's setup page http://192.168.10.1.
2. Login with user name and password (default is admin for both).
3. Click on WAN.
4. Click Channel Config.
5. Select Enable from the dropdown list in the MACAddress Clone section.
6. For copying the computer's MAC address to the modem, click on “Clone MAC
address”. For copying the old modem's MAC address, find the modem's MAC address
and then manually enter it in the MAC address box.
7. Click “Apply Changes.”
8. Click on “Commit and Reboot”.
5. Can I connect a computer to the USB port and another computer to the Ethernet port at
the same time?
No, you cannot use the USB and Ethernet port simultaneously.
If you still encounter problems or have any questions regarding the TDM-C500 / TDM-C504, please
contact TRENDnet'sTechnical Support Department.