Tripp Lite SmartOnline User manual

Owner’s Manual
1
Warranty
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SmartOnline™
Rack/Tower Mount On-Line UPS Systems
Not suitable for mobile applications.
1111 W. 35th Street, Chicago, IL 60609 USA
www.tripplite.com/support
Copyright ©2011 Tripp Lite. All rights reserved. SmartOnline™ is a trademark of Tripp Lite.
For latest updates, please visit www.tripplite.com
Important Safety Instructions 2
Installation 3
Basic Operation 8
Troubleshooting 12
Battery Replacement 13
Storage and Service 14
Warranty Registration 15
Español 16
Français 31
201102199 93-2471.indb 1 3/30/2011 9:13:58 AM

2
Important Safety Instructions
SAVE THESE INSTRUCTIONS
This manual contains instructions and warnings that should be followed during the installation,
operation and storage of all Tripp Lite UPS Systems. Failure to heed these warnings may
affect your warranty.
UPS Location Warnings
• InstallyourUPSindoors,awayfromexcessmoistureorheat,conductivecontaminants,dustor
direct sunlight.
• Forbestperformance,keeptheindoortemperaturebetween32ºFand104ºF
(0ºCand40ºC).
• LeaveadequatespacearoundallsidesoftheUPSforproperventilation.
• Donotmountunitwithitsfrontorrearpanelfacingdown(atanyangle).Mountingin
this manner will seriously inhibit the unit’s internal cooling, eventually causing product
damage not covered under warranty.
UPS Connection Warnings
• ConnectyourUPSdirectlytoaproperlygroundedACpoweroutlet.DonotplugtheUPSinto
itself; this will damage the UPS.
• DonotmodifytheUPS'splug,anddonotuseanadapterthatwouldeliminatetheUPS’sground
connection.
• DonotuseextensioncordstoconnecttheUPStoanACoutlet.Yourwarrantywillbevoidedif
anything other than Tripp Lite surge suppressors are used to connect your UPS to an outlet.
• IftheUPSreceivespowerfromamotor-poweredACgenerator,thegeneratormust
provideclean,filtered,computer-gradeoutput.
Equipment Connection Warnings
• Useofthisequipmentinlifesupportapplicationswherefailureofthisequipmentcanreasonably
beexpectedtocausethefailureofthelifesupportequipmentortosignificantlyaffectitssafety
oreffectivenessisnotrecommended.Donotusethisequipmentinthepresenceofa
flammableanestheticmixturewithair,oxygenornitrousoxide.
• DonotconnectsurgesuppressorsorextensioncordstotheoutputofyourUPS.Thismight
damage the UPS and may affect the surge suppressor and UPS warranties.
Battery Warnings
• Batteriescanpresentariskofelectricalshockandburnfromhighshort-circuitcurrent.Observe
properprecautions.Donotdisposeofthebatteriesinafire.DonotopentheUPSorbatteries.
Donotshortorbridgethebatteryterminalswithanyobject.UnplugandturnofftheUPSbefore
performingbatteryreplacement.Usetoolswithinsulatedhandles.Therearenouser-serviceable
partsinsidetheUPS.Batteryreplacementshouldbeperformedonlybyauthorizedservice
personnelusingthesamenumberandtypeofbatteries(SealedLead-Acid).Thebatteriesare
recyclable.Refertoyourlocalcodesfordisposalrequirementsorvisitwww.tripplite.com/
UPSbatteryrecycling for recycling information. Tripp Lite offers a complete line of UPS System
ReplacementBatteryCartridges(R.B.C.).VisitTrippLiteontheWebatwww.tripplite.com/support/
battery/index.cfmtolocatethespecificreplacementbatteryforyourUPS.
201102199 93-2471.indb 2 3/30/2011 9:13:58 AM

A
B
C
B
E
D
G
F
1
2
3
4
3
Installation
Rack Mounting
Mountyourequipmentineithera4-postor2-postrackorrackenclosure(seenextpagefor2-post
mounting).Theusermustdeterminethefitnessofhardwareandproceduresbeforemounting.If
hardware and procedures are not suitable for your application, contact the manufacturer of your
rack or rack enclosure. The procedures described in this manual are for common rack and rack
enclosure types and may not be appropriate for all applications.
4-Post Mounting
AllUPSmodelsincludehardwarerequiredtomountina4-postrack.Selectmodelsincludean
adjustablerackmountshelfkittoprovideadditionalsupport. If your UPS model does not include
an adjustable rackmount shelf kit, skip steps 1 and 2.
1Connect the two segments of each shelf A
using the included screws and nuts B.
Leave the screws slightly loose so that the
shelvescanbeadjustedinthenextstep.
2Adjusteachshelftofityourrack,then
mount them in the lowest available space
of your rack with the screws, nuts and
washers provided C. Note that the support
ledges should face inward. Tighten the
screws that connect the shelf segments B.
3Attach mounting ears Dto the front
mountingholesofyourequipment Eusing
the screws provided F. The ears should
face forward.
4Using an assistant if necessary, lift your
equipmentandslideitontothemounting
shelves.Attachyourequipmenttotherack
by using the appropriate hardware G
through its mounting ears and into the rack
rails.
201102199 93-2471.indb 3 3/30/2011 9:13:59 AM

Yourmodelmaydiffer.
Yourmodelmaydiffer.
1
2
4
2-Post (Telecom) Mounting
Ifyoumount2UUPSmodelsin2-postracks,theyrequiretheadditionofaTrippLite2-Post
RackmountInstallationKit(model:2POSTKITRMWM,soldseparately).SeeInstallationKitowner’s
manual for installation procedure for 2U UPS models.
Installation
Mounting (Tower)
YourUPScanbemountedinanuprighttower
position with optional base stands sold
separatelybyTrippLite(Model#2-9USTAND).
WhenmountingtheUPSonadjustablebase
stands, make sure that the control panel is
toward the top. The control panel may be
rotatedtomakeiteasiertoread.Insertasmall
screwdriver or similar tool in the slots on either
side of the panel, pop it out, rotate it, and pop
it back into place as shown.
WARNING!
All UPS systems are extremely heavy. Use
caution when lifting and mounting. User
must properly stabilize the UPS when lifting
and mounting.
Connection and Start-Up
1Plug your UPS’s line cord into an
electrical outlet.
 YourUPSmustbeconnectedtoa
dedicated circuit of sufficient amperage.
Note, however, that the select models may
be fitted with different plug types. Refer to
the “OP Rating/Plug Rating” chart printed
on the top of your UPS.
Once your UPS is plugged in, the fan and
allIndicatorLightswillturnON.The“LINE”
and“LOADACTIVEMETER”LEDswill
illuminate and the UPS will emit a beep to
indicate normal operation. However, power
isnotsuppliedtoyourUPS’sACoutlets
until the UPS is turned on.
2Plug your equipment into your UPS.
 YourUPSisdesignedtosupportcomputer
equipmentonly.YouwilloverloadyourUPS
if you connect household appliances or
laserprinterstotheUPS'soutlets.
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3
1Yourmodelmaydiffer.
2a
2b
Yourmodelmaydiffer.
Yourmodelmaydiffer.
5
Installation
3Turn your UPS ON:
• Pressthe“ON/TEST”Button
• Holditforseveralsecondsuntilyouhear
a beep
• Releaseit
 YourUPSwillbeginprovidingACpowerto
itsoutlets.The“ONLINE”LEDwill
illuminate.
Note: UPS system will function properly upon
initial startup; however, maximum runtime for the
unit’s battery will only be accessible after it has
been charged for 24 hours.
Optional Connections
YourUPSwillfunctionproperlywithouttheseconnections.
1Phone Line or Phone/Network
Line Surge Suppression
 YourUPShasjackswhichprotectagainst
surges on a phone line. Select models
featurejackswhichalsoprotectagainst
surges on a network line.* Using
appropriate telephone or network cords
connectyourwalljacktotheUPSjack
marked“IN.”Connectyourequipmentto
theUPSjackmarked“OUT.”Makesurethe
equipmentyouconnecttotheUPS'sjacks
is also protected against surges on the AC
line.
 *NotcompatiblewithPoE(PowerOverEthernet)
applications.
2USB and RS-232 Serial
Communications
 UsetheincludedUSBcable(see 2a )and/
orDB9serialcable(see 2b )toconnect
the communication port of your computer
to the communication port of your UPS.
InstallonyourcomputertheTrippLite
PowerAlert Software appropriate to your
computer'soperatingsystem.YourUPSmay
feature additional communications ports;
these ports may be connected to additional
computers that have PowerAlert Software
installed. Consult your PowerAlert manual
for more information.
201102199 93-2471.indb 5 3/30/2011 9:14:01 AM

4-5
3a
3b
Yourmodelmaydiffer.
6
Installation
3EPO Port Connection
This optional feature is only for those
applicationsthatrequireconnectiontoa
facility’sEmergencyPowerOff(EPO)circuit.
WhentheUPSisconnectedtothiscircuit,it
enablesemergencyshutdownoftheUPS’s
inverter and inhibits transfer to internal bypass.
Using the cable provided, connect the EPO port
of your UPS (see 3a )toauser-supplied
normally closed or normally open switch
according to the circuit diagram (see 3b ).
Note:
1. If using a cable other than what is supplied, the
cable should not exceed 350 feet or have a
resistance of greater than 10 ohms.
2. If a non-latching EPO switch is used, the EPO must
be held for a minimum of 1 second. This does not
apply to a latching EPO switch.
CAUTION: The EPO port is not a phone line
surge suppressor; do not connect a phone
line to this port.
UPSUnitStatewhenassertingEPOwithAClinepresent:
LEDs Output Fans Serial SNMP USB
OFF OFF ON ON ON ON
TorestarttheUPSunitafterassertingEPOwithAClinepresent:
Option 1:
1.VerifythattheEPOassertionhasbeenremovedorcleared.
2.PressOFFbuttonuntilyouhearaclick(approx.1second).
3.PressONbuttonandUPSoutputwillturnbackon.
Option 2:
1.VerifythattheEPOassertionhasbeenremovedorcleared.
2. Remove AC line power to the UPS unit.
3.ReapplyAClinepower.NowtheUPSwillstartbackupinnormaloperationmode.
UPSUnitStatewhenassertingEPOwithoutAClinepower:
LEDs Output Fans Serial SNMP USB
OFF OFF OFF OFF OFF OFF
TorestarttheUPSunitafterassertingEPOwithoutAClinepower:
1.VerifythattheEPOassertionhasbeenremovedorcleared.
2. Reapply AC line power to the UPS unit. Now the UPS will start back up in normal operation
mode.
201102199 93-2471.indb 6 3/30/2011 9:14:01 AM

48V/26A
Yourmodelmaydiffer.
4
7
Installation
4External Battery Connection
(select models)
 Checktoensurethattheexternalbatteries
you are connecting match the voltage listed
onyourUPS'sbatteryconnector.AllUPS
models come with a robust internal battery
system; select models feature connectors
thatacceptoptionalexternalbatterypacks
(soldseparatelyfromTrippLite)toprovide
additionalruntime.Addingexternalbatteries
will increase recharge time as well as
runtime.Seethebatterypackowner's
manual for complete installation
instructions. Make sure cables are fully
inserted into their connectors. Small sparks
may result during battery connection; this is
normal.Donotconnectordisconnect
battery packs when the UPS is running on
battery power.
201102199 93-2471.indb 7 3/30/2011 9:14:02 AM

8
Basic Operation
Front Panel Switches
“ON/TEST” Button: ThisswitchcontrolsfourseparateUPSfunctions:
UPS Power ON
To turn the UPS on, press this button, hold it for several seconds until you
hearabeep,thenreleaseit.The“ONLINE”LEDwillilluminate.
UPS Self-Test
Duringnormalon-lineoperation,pressthisbuttonandholdituntilyou
hearabeep.Thisinitiatesa10-secondself-testofthebattery.TheUPS
willshifttobatterypower(allLEDswillilluminate)fortenseconds.
Alarm Silence
TosilencetheUPS“on-battery”alarm,pressthisbuttonandholdituntil
you hear a beep.
UPS Cold Start
TouseyourUPSasastand-alonepowersourcewhenACpoweris
unavailable(i.e.duringablackout),pressthisbuttonandholdituntilyou
hear a beep. The UPS will then provide battery power to its outlets.*
* The “ON BATT” Indicator Light will be illuminated since your UPS will be operating
from battery power.
“OFF” Button: This button turns power OFF at the UPS receptacles. Press
this switch, hold it until you hear a beep, then release it. The UPS will
continue charging and the fan will continue to cool internal components
even after you turn the UPS receptacles off. To turn the UPS OFF
completely,includingthecharger,disconnecttheUPS’spowercordafter
pressing the “OFF” switch.
Front Panel Indicator Lights
“ONLINE”LED:This green light will illuminate constantly to indicate the
UPSisperformingnormalon-lineoperation(filteringandresynthesizing
incomingAClinevoltagetoprovidepuresinewaveoutput).Whenthislight
isilluminated,youcanmonitortheloadlevelofyourUPSonthe“LOAD
ACTIVEMETER”LEDs.
“LINE”LED:This green light will illuminate constantly to indicate the utility
suppliedAClinevoltageatyourwalloutletisnominal.Itwillflashifthe
linevoltageisoutsidethenominalrange(eithertoolowortwohigh).No
actionisrequiredonyourpartwhentheLEDflashes;theUPScontinuously
andautomaticallyfiltersAClinepowertoprovideyourequipmentwithpure
sinewaveACpower,regardlessofbrownoutorovervoltageconditions.If
thislightisoff,thenAClinevoltageisnotpresent(blackout)orisatan
extremelyhighvoltage,andtheUPSwillprovideconnectedequipmentwith
power from battery.
201102199 93-2471.indb 8 3/30/2011 9:14:02 AM

9
Basic Operation
“BYPASS”LED:ThisyellowlightwillflashtoindicatethattheUPS’sDC/AC
inverterisdeactivatedandtheUPSisinthe“Bypass”mode.Duringnormal
operationthisLEDwilllightbrieflywhentheunitispluggedin,butifan
internal fault or overload occurs this light will flash constantly and the fault
LEDwillilluminatetoshowthatconnectedequipmentwillreceivefiltered
ACmainspower,butwillnotreceivebatterypowerduringablackout.In
thiscase,contactTrippLiteforservice.IftheUPShasbeenplacedinto
EconomyMode(availableonselectUPSsystems),itconfiguresanonline
UPStofunctionasaswitchingUPS.WhentheUPSsystemisinEconomy
Mode, it operates at increased efficiency while AC utility power is available
(within+/-10%nominal)andswitchestobatterypowerifACutilitypower
isinterrupted.Theyellow“BYPASS”LEDwillremainonwhentheUPS
system is in Economy Mode. (For more information on how to access the
EconomyMode,pleaserefertothePowerAlertsoftwareUser’sManual)
“FAULT”LED(selectmodelsonly):This red light will flash when your UPS
detectsaninternalfault(overheating,overvoltages,etc.)orwhenitdetects
awiringfaultinyourwalloutlet(reversedphases,missingground,etc.)
The UPS will only detect wiring faults when it is plugged into a utility outlet
butnotturnedON.IfthelightpersistsafterrestartingtheUPS,contactan
electriciantochecktheACline.YourUPSwillidentifythepresenceofmost
(butnotall)wiringfaults.
“LOADACTIVEMETER”LED:This green light will illuminate when your
UPSisreceivingACpowertoindicatethatthesetoffourdual-function
LEDsisdisplayingtheloadlevelofyourUPS.
“BATTACTIVEMETER”LED:This green light will illuminate when your UPS
isoperatingfrombatterypowertoindicatethatthesetoffourdual-
functionLEDsisdisplayingthebatterychargelevelofyourUPS.Note:the
“ONBATT”LEDwillalsobeilluminated.
“OVERLOAD”LED:This red light will illuminate constantly to indicate that
yourUPS’scapacityhasbeenexceededwhileitisinon-lineoperation.The
UPSalarmwillbeepcontinuously.Immediatelyremoveoverloaduntillight
andalarmgoesoff.Ifyoudonotimmediatelyremovetheoverload,the
UPSwilltransferfromon-linetobypassoperation.
“BATTLOW”LED:ThisyellowlightwillilluminatewhenyourUPS’sbattery
charge level is low. The UPS alarm will beep until either the battery charge
isdepletedorthebatteriesareadequatelyrecharged.
“ONBATT”LED:This green light will illuminate constantly to indicate that
AClinevoltageisnotpresentandyourUPSisprovidingyourequipment
with battery power. The UPS will also beep every two seconds, unless
silencedbythe“ON/TEST”Button.Whenthislightisilluminated,youcan
monitorthebatterychargelevelofyourUPSonthe“BATTACTIVEMETER”
LEDs.
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10
Basic Operation
“REPLACEBATT”LED:This red light will illuminate constantly and the UPS
alarmwillbeepevery2secondsifyourUPS’smicroprocessordetectsa
batteryfaultorifyourUPSfailstheautomaticself-test(afteryouturnyour
UPSON)andtheUPSbatteryislessthanfullycharged.LettheUPS
system charge for at least 12 hours and perform a self test using the “ON/
TESTButton”asdescribedonpage7.Ifthelightcontinuestostayon,
contact Tripp Lite for service.
Rear Panel
Accessory Slot: Remove the small cover panel from this slot to use
optional accessories to remotely monitor and control your UPS. Contact
TrippLiteCustomerSupportat(773)869-1234formoreinformation,
including a list of available SNMP, network management and connectivity
products.
ExternalBatteryPackConnector(configurationvariesbymodel):Use
toconnectoptionalTrippLiteBatteryPacksforadditionalruntime.Contact
TrippLiteCustomerSupportat(773)869-1234fortheappropriateTripp
Litebatterypacktoconnect.RefertoinstructionsavailablewiththeBattery
Pack for complete connection information and safety warnings.
Fan: ThefancoolstheUPS’sinternalcomponents.Itisalwaysonwhen
line power is present.
Input Circuit Breaker Switch: This resettable breaker prevents high input
currentfromdamagingtheUPSortheattachedload.Ifthisbreakertrips,
make sure your UPS is connected to AC power of the proper voltage before
resetting the circuit breaker by pushing the breaker switch in.
Ground Screw: Usethistoconnectanyequipmentthatrequiresachassis
ground.
OutputCircuitBreakersSwitches(SelectModelsOnly):These
resettablecircuitbreakersprotectyourUPSfromoutputoverload.Ifoneor
bothbreakerstrip,removesomeoftheloadonthecircuit(s)andallowthe
UPStocoolbeforepressingthebreakerswitch(es)intoreset.
Input Cord: This permanently attached power cord connects your UPS to a
power outlet.
201102199 93-2471.indb 10 3/30/2011 9:14:04 AM