Ingenico Link/2500 User manual

Link/2500
(Slim version)
User Guide

Content
1Introduction 3
2Presentation 4
2.1 Content of the box 4
2.2 Overview of the Link/2500 5
2.3 Keypad details and functionalities 6
3 Use of the terminal 7
3.1 Switch off the terminal 7
3.2 Reading card 7
4Installation 8
4.1 Recommendations 8
4.2 USB terminal connections 9
4.2.1 USB type C 9
4.3 Battery 9
4.3.1 Main characteristics 9
4.3.2 Charging the battery 10
5 Recommendations 11
5.1 Safety 11
5.2 Security of your terminal 12
6 Environment (WEEE, Batteries and Packaging) 13
7 FCC/IC Compliance 14
7.1 Federal Communications Commission (FCC) Statement 14
7.2 Industry Canada (IC) Statement 14
8 Markings 15
9 Troubleshooting 16
Axepta BNP Paribas Benelux nv/SA | Warandeberg 3, B-1000 Brussel | VAT: BE0719319138
www.axepta.be | [phone] | [email protected]

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
All rights reserved
3
1. Introduction
Read this guide to understand and make the best use of your terminal. It presents you
the necessary information about use, installation, maintenance, safety and security
recommendations.
WARRANTY / SECURITY
Use only the power supply included with the product to ensure best performance and safety.
Maintenance should only be provided by an Axepta BNP Paribas authorized technician.
Failure to comply with these instructions will void the manufacturer’s responsibility.
This symbol indicates an important warning.
This symbol indicates a piece of advice.

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
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2. Presentation
2.1 Content of the box
ADVICE
Keep the packaging. It must be re-used whenever the terminal is shipped.
Link/2500 terminal unit USB C cable

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
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Axepta BNP Paribas
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2.2 Overview of the Link/2500
Weight 121 g
Dimensions (L x W x H) 129 x 70 x 13 mm
Electrical mains network 100-240VAC / 50-60 Hz - Class II equipment
Connections on terminal USB C connector
Terminal unit
Magnetic card reader and contactless reader

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
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2.3 Keypad details and functionalities
Some keys can have other functions depending on the applications that are in the terminal.
The function keys access
the different application menus
The red key cancels the procedure in
progress
The yellow key cancels the last
character
The green key validates input
selections and information.
It is also used to switch on the
terminal

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
All rights reserved
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3. Use of the terminal
3.1 Switch off the terminal
If the battery is empty and the terminal is not connected via the USB cable,
the terminal automatically shuts off.
It may also be switched off by pressing simultaneously and
(yellow key) for one second.
In order to restart the terminal, press on the keypad.
3.2 Reading card
Magnetic stripe card
The card can be read either from right to left or left to right, with the
stripe facing the terminal. Use a regular movement
in order to ensure a reliable card reading.
Smart card
Card reader: insert the card horizontally with
the chip facing upwards and leave it in throughout the
transaction.
Contactless
Bring the card rmly up to the terminal’s screen.
Keep the card close to the reader during the transaction.
The 4 virtual LEDs are displayed during the transaction.
The terminal behavior for the cardholder may depend on:
• The terminal
• The environment
• The local usage (language)

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
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4.Installation
4.1 Recommendations
Location of the Link/2500
The terminal should be placed far from any very hot zones, protected from vibrations, dust,
damp and electromagnetic radiation (computer screen, anti-theft barrier etc.).
Operating conditions (battery discharging)
Ambient temperature from -10°C to +50°C
Max relative humidity 85% at +40°C
Battery charging conditions
Ambient temperature from 0°C to +40°C
Storage conditions
Ambient temperature from -20°C to +55°C
Max relative humidity 85% at +55°C

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
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4.2 USB Terminal connections
4.2.1 USB type C
There is a USB connector (USB type C) on the right side of the Link/2500 wireless terminal
(see below picture). This connector manages Host and Slave connections.
The terminal supports USB Keys with FAT16 or FAT32
The USB Key has to be used with a USB adapter
4.3 Battery
4.3.1 Main characteristics
Battery 600 mAh
Charge
(power supply 1.0 A)
80% capacity in 1h; full capacity in 1.5h
The battery capacity depends on the use of the terminal.
USB type C
Connector used for PC travel charger,
USB Key, etc…

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
All rights reserved
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4.3.2 Charging the battery
When does the battery need to be charged?
• Charge the battery for 4 hours at initial start-up.
• Connect the terminal power supply to the Link/2500 USB C connector.
How does the battery need to be charged?
• The environment in which the charge takes place inuences battery lifetime and
autonomy (number of transactions).
The optimal conditions are as follows:
• Charging away from any external heat source (radiator, sun, enclosed area…)
• The optimal temperature is between +15°C and +25°C
How can the battery be charged?
Using the terminal power supply:
• Connect your terminal with a power source via the USB C cable.
• Checktoseeifthebatterysymbolisashingormoving
(=batterycharging)

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
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5. Recommendations
5.1 Safety
Powering down the Link/2500:
Disconnect the Link/2500 power supply from the electrical mains network.
Lithium cell
The Link/2500 is tted with an internal lithium cell which can only be accessed by a qualied
technician.
Battery
Link/2500 is tted with a battery specially designed for this terminal.
• Only use the appropriate chargers listed in Axepta BNP Paribas’ catalogue.
• Do not short-circuit the battery.
• Do not attempt to open the battery container.
WARNING
There is a risk of explosion, if the battery is incorrectly replaced or is placed in a re.
Explosion areas
Certain regulations restrict the use of radio equipment in chemical plants, fuel depots and
any site where blasting is carried out. You are urged to comply with these regulations. The
terminal shall be protected by a specially tted and certied cover enabling use in proximity
to a fuel pump.
Electronic health appliances
Your handset (terminal) is a radio transmitter which may interfere with health appliances,
such as hearing aids, pacemaker, hospital equipment, etc.
Your doctor or the equipment manufacturer will be able to provide you with appropriate
advice.
Frequency bands
Transmitter
Frequency:
BT: 2402-2480 MHz
NFC: 13.56MHz
Receiver
Frequency:
BT: 2402-2480 MHz
NFC: 13.56MHz
RF-OutputPower: BT3.0: 1.75dBm
NFC: 19.29dBμA/m@3m (EIRP/conducted)

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
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5.2 Security of your terminal
Your device fullls the current applicable PCI PTS security requirements. Upon receipt of your
terminal you should check for signs of tampering of the equipment. It is strongly advised
that these checks are performed regularly after receipt. You should check, for example: that
the keypad is rmly in place; that there is no evidence of unusual wires that have been
connected to any ports on your terminal or associated equipment, the chip card reader or
any other part of your terminal. Such checks would provide warning of any unauthorised
modications to your terminal, and other suspicious behaviour of individuals that have
access to your terminal. Your terminal detects any “tampered state”. In this state the
terminal will repeatedly ash the message “Alert Irruption!” and further use of the terminal
will not be possible. If you observe the “Alert Irruption!” message, you should contact the
company helpdesk immediately.
You are strongly advised to ensure that privileged access to your terminal is only granted to
staff that have been independently veried as being trustworthy.
The terminal must never be put in or left at a location where it could be stolen or replaced
by another device.
CAUTION
Positioning of the terminal on a check stand must be in such a way as to make cardholder
PIN (Personal Identication Number) spying infeasible.
The in-store security cameras must be placed in such a way that the PIN-entry keypad is
not visible.
NEVER ask the customer to divulge their PIN Code.
Customers should be advised to ensure that they are not being spied upon when entering
their PIN code

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
All rights reserved
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6. Environment (WEEE, Batteries and Packaging)
This product is labeled in accordance with European Directives 2012/19/EU concerning
Waste Electrical and Electronic Equipment (WEEE) and 2006/66/EC concerning Batteries and
Accumulators. Those provisions are requiring producers and manufacturers to become liable
for take-back, treatment and recycling upon end of life of equipment and batteries.
The associated symbol means that WEEE and waste batteries must not be
thrown away but collected separately and recycled.
Axepta BNP Paribas ensures that efcient collection and recycling schemes
are set-up for WEEE and batteries according to the local regulation of your country. Please
contact your retailers for more detailed information about the compliance solution in place
for disposing of your old product and used batteries.
Packaging waste must also be collected separately to assure a proper disposal and recycling.
Please note that proper recycling of the electrical and electronic equipment and waste
batteries will ensure safety of human health and environment.

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
All rights reserved
14
7. FCC/IC Compliance
7.1 Federal Communications Commission (FCC) Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the condition that
this device does not cause harmful interference.
15.21
CAUTION: This equipment may not be modied, altered, or changed in any way without
signed written permission from “AXEPTA BNP PARIBAS”. Unauthorized modication may void
the equipment authorization from the FCC and will void the “AXEPTA BNP PARIBAS” warranty.
15.105(b)
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
15.19 (a) (3)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1) This device may not cause harmful interference.
2) This device must accept any interference received, including interference that may cause
undesired operation of the device.
7.2 Industry Canada (IC) Statement
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is
subject to the following two conditions:
1) This device may not cause interference.
2) This device must accept any interference, including interference that may cause undesired
operation of the device.
Under Industry Canada regulations, this radio transmitter may only operate using an
antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry
Canada.
To reduce potential radio interference to other users, the antenna type and its gain should
be chosen in a way that the equivalent isotropically radiated power (e.i.r.p.) is not more than
that necessary for successful communication.

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
All rights reserved
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8. Markings
The CE marking is the manufacturer’s declaration that the product
meets the requirements of the applicable EC directives. The CE mark is
a mandatory conformity marking for certain products sold within the
European Economic Area (EEA).
Waste of Electrical and Electronic Equipment (WEEE) symbol indicates
that when the end-user wishes to discard this product, it must be
sent to separate collection facilities for recovery and recycling. By
separating this product from other household-type waste, the volume
of waste sent to incinerators or landlls will be reduced and natural
resources will thus be conserved.
Power charge symbol
USB symbol

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
All rights reserved
16
9. Troubleshooting
The terminal does not turn on
• Check the battery (is it discharged?).
A fully discharged battery can take a long charging time to recover.
• Connect terminal to terminal power supply.
Cards are not read
• Check if the magnetic card is swiped correctly (with magnetic band on terminal side).
• Swipe the card again with the magnetic stripe movement constant and rapid.
• Verify if the magnetic strip is not damaged, grooved or cracked.
• Make sure you have inserted the smart card correctly into the smart card reader and
removed the card only after the transaction is performed.
• For a contactless payment be sure to hold the card close enough to the terminal
display. If it is still failing, try the smart card reader.

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
All rights reserved
17
“This Document is Copyright © 2018 by AXEPTA BNP PARIBAS. AXEPTA BNP PARIBAS retains full
copyright ownership, rights and protection in all material contained in this document. The recipient
can receive this document on the condition that he will keep the document condential and will
not use its contents in any form or by any means, except as agreed beforehand, without the prior
written permission of AXEPTA BNP PARIBAS. Moreover, nobody is authorized to place this document at
the disposal of any third party without the prior written permission of AXEPTA BNP PARIBAS. If such
permission is granted, it will be subject to the condition that the recipient ensures that any other
recipient of this document, or information contained therein, is held responsible to AXEPTA BNP PARIBAS
for the condentiality of that information.
Care has been taken to ensure that the content of this document is as accurate as possible. AXEPTA
BNP PARIBAS however declines any responsibility for inaccurate, incomplete or outdated information.
The contents of this document may change from time to time without prior notice, and do not create,
specify, modify or replace any new or prior contractual obligations agreed upon in writing between
AXEPTA BNP PARIBAS and the user.
AXEPTA BNP PARIBAS is not responsible for any use of this device, which would be non-consistent with
the present document.
All trademarks used in this document remain the property of their rightful owners.”
YOUR CONTACT
Axepta BNP Paribas Benelux nv/SA | Warandeberg 3, B-1000 Brussel | VAT: BE0719319138
www.axepta.be | [phone] | [email protected]