Ingenico Link/2500 User manual

Link/2500
(Slim version)
User Guide

Content
1Introduction 3
2Presentation 4
2.1 Content of the box 4
2.2 Overview of the Link/2500 5
2.3 Keypad details and functionalities 6
3 Use of the terminal 7
3.1 Switch off the terminal 7
3.2 Reading card 7
4Installation 8
4.1 Recommendations 8
4.2 USB terminal connections 9
4.2.1 USB type C 9
4.3 Battery 9
4.3.1 Main characteristics 9
4.3.2 Charging the battery 10
5 Recommendations 11
5.1 Safety 11
5.2 Security of your terminal 12
6 Environment (WEEE, Batteries and Packaging) 13
7 FCC/IC Compliance 14
7.1 Federal Communications Commission (FCC) Statement 14
7.2 Industry Canada (IC) Statement 14
8 Markings 15
9 Troubleshooting 16
Axepta BNP Paribas Benelux nv/SA | Warandeberg 3, B-1000 Brussel | VAT: BE0719319138
www.axepta.be | [phone] | [email protected]

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
All rights reserved
3
1. Introduction
Read this guide to understand and make the best use of your terminal. It presents you
the necessary information about use, installation, maintenance, safety and security
recommendations.
WARRANTY / SECURITY
Use only the power supply included with the product to ensure best performance and safety.
Maintenance should only be provided by an Axepta BNP Paribas authorized technician.
Failure to comply with these instructions will void the manufacturer’s responsibility.
This symbol indicates an important warning.
This symbol indicates a piece of advice.

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
All rights reserved
4
2. Presentation
2.1 Content of the box
ADVICE
Keep the packaging. It must be re-used whenever the terminal is shipped.
Link/2500 terminal unit USB C cable

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
All rights reserved
5
2.2 Overview of the Link/2500
Weight 121 g
Dimensions (L x W x H) 129 x 70 x 13 mm
Electrical mains network 100-240VAC / 50-60 Hz - Class II equipment
Connections on terminal USB C connector
Terminal unit
Magnetic card reader and contactless reader

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
All rights reserved
6
2.3 Keypad details and functionalities
Some keys can have other functions depending on the applications that are in the terminal.
The function keys access
the different application menus
The red key cancels the procedure in
progress
The yellow key cancels the last
character
The green key validates input
selections and information.
It is also used to switch on the
terminal

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
All rights reserved
7
3. Use of the terminal
3.1 Switch off the terminal
If the battery is empty and the terminal is not connected via the USB cable,
the terminal automatically shuts off.
It may also be switched off by pressing simultaneously and
(yellow key) for one second.
In order to restart the terminal, press on the keypad.
3.2 Reading card
Magnetic stripe card
The card can be read either from right to left or left to right, with the
stripe facing the terminal. Use a regular movement
in order to ensure a reliable card reading.
Smart card
Card reader: insert the card horizontally with
the chip facing upwards and leave it in throughout the
transaction.
Contactless
Bring the card rmly up to the terminal’s screen.
Keep the card close to the reader during the transaction.
The 4 virtual LEDs are displayed during the transaction.
The terminal behavior for the cardholder may depend on:
• The terminal
• The environment
• The local usage (language)

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
All rights reserved
8
4.Installation
4.1 Recommendations
Location of the Link/2500
The terminal should be placed far from any very hot zones, protected from vibrations, dust,
damp and electromagnetic radiation (computer screen, anti-theft barrier etc.).
Operating conditions (battery discharging)
Ambient temperature from -10°C to +50°C
Max relative humidity 85% at +40°C
Battery charging conditions
Ambient temperature from 0°C to +40°C
Storage conditions
Ambient temperature from -20°C to +55°C
Max relative humidity 85% at +55°C

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
All rights reserved
9
4.2 USB Terminal connections
4.2.1 USB type C
There is a USB connector (USB type C) on the right side of the Link/2500 wireless terminal
(see below picture). This connector manages Host and Slave connections.
The terminal supports USB Keys with FAT16 or FAT32
The USB Key has to be used with a USB adapter
4.3 Battery
4.3.1 Main characteristics
Battery 600 mAh
Charge
(power supply 1.0 A)
80% capacity in 1h; full capacity in 1.5h
The battery capacity depends on the use of the terminal.
USB type C
Connector used for PC travel charger,
USB Key, etc…

User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
Copyright© 2021
Axepta BNP Paribas
All rights reserved
10
4.3.2 Charging the battery
When does the battery need to be charged?
• Charge the battery for 4 hours at initial start-up.
• Connect the terminal power supply to the Link/2500 USB C connector.
How does the battery need to be charged?
• The environment in which the charge takes place inuences battery lifetime and
autonomy (number of transactions).
The optimal conditions are as follows:
• Charging away from any external heat source (radiator, sun, enclosed area…)
• The optimal temperature is between +15°C and +25°C
How can the battery be charged?
Using the terminal power supply:
• Connect your terminal with a power source via the USB C cable.
• Checktoseeifthebatterysymbolisashingormoving
(=batterycharging)