Triton FT5000 User manual

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COPYRIGHT NOTICE
© 2014 Triton.All Rights Reserved. TRITON logo is a
registered trademark of Triton Systems of Delaware.
MODEL FT5000 (X2)
AUTOMATED TELLER MACHINE
USER MANUAL
TDN 07103-00093 May 19, 2014

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MODEL FT5000 (X2) USER MANUAL
DOCUMENT UPDATES
May 1, 2008 Original
May 19, 2014 Added Appendix G - T9 EPP Keypad
NOTICES
Copyright © Triton Systems of Delaware, LLC. 2014
ALL RIGHTS RESERVED
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced
or transmitted by any means or in any form, without prior consent in writing from Triton Systems of
Delaware, LLC.
The information in this publication has been carefully checked and is believed to be accurate. However,
Triton Systems of Delaware, LLC. assumes no responsibility for any inaccuracies, errors, or omissions
that may be contained in this document. In no event will Triton Systems of Delaware, LLC. be liable for
direct, indirect, special, incidental, or consequential damages resulting from any defect or omission in
this manual, even if advised of the possibility of such damages.
In the interest of continued product development, Triton Systems of Delaware, LLC. reserves the right
to make improvements in its documentation and the products it describes at any time, without notice or
obligation.
TRADEMARK ACKNOWLEDGEMENTS
Microsoft Windows is a registered trademark of Microsoft Corporation in the United States and/or other
countries. Triton Connect is a trademark of Triton Systems of Delaware, LLC. VISA® is a registered
trademark of VISAof the United States and other countries.

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MODEL FT5000 (X2) USER MANUAL
CONTENTS
SECTION 1 - INTRODUCTION.........................................................................................1
WHAT’SIN THIS MANUAL....................................................................................................2
FEATURE HIGHLIGHTS / CHANGES.............................................................................................................3
STANDARD FEATURES ..............................................................................................................................4
SECTION 2 - BASIC OPERATION....................................................................................7
INTRODUCTION........................................................................................................................................8
CONTROL PANEL LAYOUT........................................................................................................................8
FUNCTION KEYPADS ................................................................................................................................9
MAIN KEYPAD........................................................................................................................................9
ON-SCREEN KEYPAD OPERATION..............................................................................................................10
REAR SERVICE PANEL (S) ........................................................................................................................10
MENU-BASED OPERATION ........................................................................................................................11
CUSTOMER TRANSACTIONS.......................................................................................................................12
VOICE-ENABLED TRANSACTIONS ..............................................................................................................14
SECTION 3 - CASSETTE CLOSE / CASH REPLENISHMENT...............................................15
INTRODUCTION........................................................................................................................................16
DISPENSING MECHANISMS........................................................................................................................16
NOTE CONDITION....................................................................................................................................17
PREPARING NOTES...................................................................................................................................17
CASSETTE CLOSE PROCEDURES (FRONT DISPLAY)..................................................................................18
CASSETTE CLOSE PROCEDURES (REAR SERVICE PANEL)........................................................................19
REPLENISH CASSETTE(S)........................................................................................................................20
REMOVE CASSETTE(S).............................................................................................................................20
OPENING NOTE CASSETTE .......................................................................................................................20
LOADING NOTE CASSETTE .......................................................................................................................21
INSTALLING NOTE CASSETTE....................................................................................................................22
REMOVING THE REJECT CASSETTE............................................................................................................22
OPENING THE REJECT CASSETTE...............................................................................................................22
INSTALLING THE REJECT CASSETTE...........................................................................................................23
VERIFY OPERATION OF DISPENSER............................................................................................................24
SECTION 4 - GENERAL MAINTENANCE..........................................................................25
INTRODUCTION........................................................................................................................................25
REPLENISHING THE RECEIPT PAPER...........................................................................................................25
CLEANING THE ENCLOSURE......................................................................................................................29
CLEANING THE DISPLAY...........................................................................................................................29
CARD READER CLEANING........................................................................................................................29

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MODEL FT5000 (X2) USER MANUAL
CONTENTS
APPENDIX A - SOFTWARE LICENSE AGREEMENT ..........................................................A-1
APPENDIX B - WARRANTY STATEMENT ........................................................................B-1
APPENDIX C - ELECTRONIC LOCKS..............................................................................C-1
APPENDIX G - T9 EPPKEYPAD...................................................................................G-1
SUPPLEMENT B - TERMINAL ERROR CODES................................................................SB-1
SUPPLEMENT A - T7 T5 EPP BATTERY REPLACEMENT PROCEDURES.........................SA-1

SECTION 1
INTRODUCTION
1

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MODEL FT5000 (X2) USER MANUAL
WHAT’SIN THIS MANUAL
The User manual describes the operating features of the Model FT5000 (X2) ATM and shows how to
perform the procedures that would typically be performed by the owner or operator personnel.
The manual is divided into the following sections:
SECTION 1, INTRODUCTION. Summarizes the basic features of the Model FT5000ATM.
SECTION 2, BASIC OPERATION. Describes the basic operation of the terminal.:
Control Panel Layout.
Keypads (Function, Main, On-Screen)
Menu-Based Operation
Customer Transaction Process
Voice-EnabledTransactions
SECTION 3, CASSETTE CLOSE / CASH REPLENISHMENT.Describes the menu functions for cassette close
procedures. Cash replenishment steps for the NMD-100 dispenser and standards are covered as well.
SECTION 4, GENERAL MAINTENANCE.Describes normal preventative and corrective maintenance proce-
dures appropriate for user personnel.
Replenishing Receipt Paper
Cleaning the Enclosure/Card Reader
APPENDIXA - SOFTWARE LICENSE AGREEMENT /COMPLIANCE STATEMENTS
APPENDIX B-WARRANTY STATEMENT
APPENDIX C- COMBINATION LOCKS
SUPPLEMENT B - TERMINAL ERROR CODES. Error code listing peculiar to hardware and communications
protocol.
SUPPLEMENTA-T5 AND T7 BATTERY REPLACEMENT PROCEDURES
IMPORTANT: FollowtheinstructionsprovidedinSUPPLEMENTA ofthismanualforreplacing
thebatteryforeithertheT5 orT7PCI-EPP. Failuretofollow the explicit instructions for theT5
willpermanentlydamagethekeypad!

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INTRODUCTION
Important features of the FT5000 (X2)ATM are highlighted in the following list:
Highly reliable, state-of-the-art operating system PC platform design. The FT5000 uses Microsoft®
Windows® CE.5.0 operating system with Triton’s X2™ technology. Supports Windows file formats
for adding custom logos and advertisements. In addition, it features Triton’s completely custom
design X2 motherboard..
Modular architecture eases troubleshooting and servicing.
Cabinet design allows flexibility for “Island” installations (wall thickness up to 6.3") or “Standard”
existing structures (wall thickness up to 10"). UL 291 Business Hours cabinet; optional UL291 Level 1
(Safe).
Rear-access unit and rear service panel allows accessibility to the dispenser and some Management
functions for security and ease of cassette loading and diagnostics.
Note: The current rear service panel (metal assembly mounted on top of cabinet sleeve) will be
replaced with the “touchscreen” display used for Model RT2000 units at a date TBD.
Supportscommunication typesDial-up (56Kbaud USBmodems),TCP/IP,VSAT(satellite),andwireless.
(Note: For wireless option, please contact your account representative for more information).
VGA color Liquid Crystal Display (LCD) screen 10.4" (264 mm) with 640x480 resolution supports
attention-getting graphics.
Multi-lingual capabilities. SatisfiesAmericans with DisabilitiesAct (ADA) specifications for height
and access; audio transactions for the visually impaired. Complies with UK accessibility guidelines
(DDA) and California access compliance, Title 24.
FEATURE HIGHLIGHTS /CHANGES
TheVISA®-approvedEncryptingPINPad(VEPP)hasbeenreplacedwithaT5PCI-compliantEPP.
Themajordifferencesbetweenthesetwokeypads:
1. RemoteKeyTransfer(RKT) -TheT5(plastic andmetal-casedbody)hasthecapability
(upgradeable),theVEPPdoesnot.
2. KeyManagement Passwords -Requirementsforentering/changing User passwordsinthe
KeyManagement function aredifferentfortheT5 PCI-EPP. Theprocessisdetailedin
SUPPLEMENTCin theX-Scale/X2ConfigurationManualincludedontheCD.
3. Usernowhasaccesstoreplacethebattery(T5). CAUTION:Followtheinstructionsprovided
inSUPPLEMENTAofthismanualforreplacingthebatteryfortheT5PCI-EPP.
4. Theoptional“METAL”T5EPP(Metalcasing)hasabuilt-inheater -afeaturemoreapplicable
forthrough-the-wallunits (RT2000/FT5000).
PCI-compliant EPP to comply with international encryption standards and Triple DES compliant.

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MODEL FT5000 (X2) USER MANUAL
Multi-function, dip-style card reader supports magnetic stripe cards; optional dip EMV “smart” card
reader (Track 1, 2, 3 Read) or EMVmotorized card reader/encoder (Track 1, 2, 3 Read, Track 3Write).
FEATURE HIGHLIGHTS /CHANGES
Graphics-capable 80 mm thermal printer (w/presenter) designed for quiet operation. Prints receipts,
coupons, and management reports.
Electronic combination lock; Kaba Mas Cencon optional.
Supports remote setup, configuration, and monitoring via Triton Connect™ATM monitoring software.
Dispenses U.S. and international currency types; NMD-100 capable of dispensing other paper-based
media such as coupons or tickets.
High-capacity electronic journal stores transaction details for later printout and analysis.
Supports LED lead through indicators and integrated lighted advertising panel.
Bayou Bronze control panel and trim color.
STANDARD FEATURES
MANAGEMENT FUNCTIONS. Enable extensive control and customization of theATM’s operating
parameters (see “X-SCALE/X2 CONFIGURATION MANUAL”included on CD).
PASSWORD PROTECTION. Access to Management Functions and Key Management areas are protected
with passwords.
MACENCRYPTION SUPPORT.MessageAuthentication Code (MAC) data encryption protocol. Provides
increased protection for message traffic to and from theATM. Triple DES compliant.
PCI-COMPLIANT ENCRYPTING PINPAD (EPP)ENTRY DEVICE SUPPORT. Secure EPP device encrypts the
customer PIN during a transaction. Triple DES and PCI-compliant.
MULTI-LANGUAGE SUPPORT. Enables the customer to select a preferred language (such as French or
Spanish) for customer screens and receipts.
TRANSACTION AND ACCOUNT TYPE CONFIGURATION. Enables selection of transactions (transfers or
balance inquiries) or accounts (savings or credit card) that will be presented to the customer. Does not
affect availability of checking account withdrawal.

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INTRODUCTION
CASSETTE AND DAY CLOSE REPORTS. Provide summary information about the number and type of
transactions being performed by the ATM.
ELECTRONIC JOURNAL. Stores the details of each transaction in solid-state memory. Journal data can be
retrieved, printed, saved to an external storage device, or transferred to a remote Triton Connect™
computer.
ADSCREENS. AnAd screen is a promotional or advertising graphic that is displayed on the LCD screen
during idle periods. Ad screens are downloaded to the terminal by either using an external storage
device (jumpdrive) or a remote Triton Connect™ computer. Text-only (non-graphic) ad screens can
also be displayed.
RECEIPT PRINTER GRAPHICS. This feature allows informational or promotional graphics to be printed on
customer receipts. Graphics can be loaded from an external storage device or Triton Connect™.
MESSAGES. Informational and promotional messages that are displayed to the customer on-screen or
printed on receipts.
COUPONS.Coupons can be printed by the receipt printer or dispensed (NMD-100). Prizes may be
awarded to customers based on random and/or withdrawal amount-based transactions. Coupon text
can be entered locally or downloaded along with coupon graphics using Triton Connect™ software.
STATUS MONITORING. The ATM can periodically transfer status information to the host processor. In
addition, Triton Connect™ remote monitoring software can be used to view the journal, monitor
operation and alarm conditions, update operating parameters, and reset the terminal.
UL291 BUSINESS HOURS AND LEVEL 1 (SAFE) CABINETS. Business hours cabinet means currency should
be removed from the dispenser and stored in a safe location when the business is closed to the public.
REAR -ACCESS UNIT. Rear access unit allows access to the dispensing mechanism and rear service panel
provides ability for some Management functions - provides security and ease of cassette loading and
diagnostics.

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MODEL FT5000 (X2) USER MANUAL
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