dejavoo Z8 User manual

Dejavoo
Quick Reference Guide
for Model: Z8
Retail Restaurant
PRINTING REPORTS
TURN SERVER/CLERK PROMPT ON/OFF
1. From the idle prompt, press F1 to access the
SERVICES menu.
2. Use the arrow keys to highlight REPORTS
and press OK.
3. Use the arrow keys to highlight desired report
type (DAILY REPORT or SUMMARY REPORT)
and press OK.
4. If prompted, input Manager Password (1234 default).
5. REPORT prints.
1. From the idle prompt, press F1 to access the
SERVICES menu.
2. Use the arrow keys to highlight CORE and
press OK.
3. Use the arrow keys to highlight
APPLICATIONS and press OK.
4. Use the arrow keys to highlight CREDIT/
DEBIT/EBT and press OK.
5. Use the arrow keys to highlight SETUP and
press OK.
6. If prompted, input Manager Password (1234 default).
7. Use the arrow keys to highlight TRANS
PROMPTS and press OK.
8. Press OK to select CLERKS.
9. Press OK to select PROMPT.
10. Use the arrow keys to highlight desired
option and press OK.
11. To return to the home screen press the
key 3 times.
EDIT TIPS BY TRANSACTION #
CALL ME FEATURE (MUST BE ENABLED)
POWER CYCLE TERMINAL
WI-FI ICON INDICATOR (FOR WI-FI UNITS)
1. From the idle prompt, press F1 to access the
SERVICES menu.
2. Use the arrow keys to highlight FAVORITES
and press OK.
3. Use the arrow keys to highlight EDIT ALL
TRANS # and press OK.
4. Input TRANSACTION # and press OK.
5. Transaction will display, enter TIP AMOUNT and
press OK.
6. Repeat steps 3 and 4 as needed.
7. Press the key after all desired tips have been
adjusted.
1. From the terminal main screen press the F4 key.
2. Use the arrow keys to highlight CALL ME and
press OK.
3. The terminal sends notication to the help desk and
you will receive a call back from a representative
with assistance.
1. Press and hold the key on the keyboard and
release once terminal starts to reboot.
Wi-Fi connected successfully.
X X
X X
Customer Support
800.944.1399
Hours: Monday – Friday 8:00AM – 6:00PM CST

CHIP CREDIT SALE
1. From your terminal home screen, input SERVER
#and press OK. Conditional on the terminal’s
conguration.*
1. Input the SALE AMOUNT and press OK.
2. Tap (contactless only) or insert chip card.
3. If prompted, conrm the SALE AMOUNT by
pressing F2 (YES) or F4 (NO). Conditional on the
terminal’s conguration.
4. The transaction is processed. Sales receipts will
print with details of the transaction.
* This step is for restaurant merchants only.
DEBIT SALE
1. Use the arrow key to highlight DEBIT on your
terminal home screen and press OK.
2. Input SERVER # and press OK. Conditional on the
terminal’s conguration.
3. Input the SALE AMOUNT and press OK.
4. Tap (contactless only), swipe or insert chip card.
5. If prompted, conrm the SALE AMOUNT by
pressing F2 (YES) or F4 (NO). Conditional on the
terminal’s conguration.
6. Cardholder inputs PIN on terminal PIN Pad or
external PIN Pad and presses OK.
7. The transaction is processed. Sales receipts will
print with details of the transaction.
CREDIT VOID (Card Present)
1. From your terminal home screen, press the
key until VOID appears.
2. Input VOID AMOUNT and press OK.
3. Conrm void amount by pressing F2 (YES) or
F4 (CANCEL).
4. If prompted, input Manager Password (1234 default).
5. Tap (contactless only), insert, swipe or manually
enter card #.
6. Conrm void amount by pressing F2 (YES) or
F4 (NO).
7. The transaction is processed. Void receipts will
print with details of the transaction.
CREDIT VOID (Card Not Present)
1. From the idle prompt, press F1 to access the
SERVICES menu.
2. Use the arrow keys to highlight FAVORITES
and press OK.
3. Use the arrow keys to highlight VOID CR/DB
TRANS and press OK.
4. Use the arrow keys to select
BY TRANSACTION # and press OK.
5. Input TRANSACTION # to be voided and press OK.
6. If prompted, conrm the VOID AMOUNT by
pressing F2 (YES) or F4 (NO). Conditional on the
terminal’s conguration.
7. If prompted, input Manager Password (1234 default).
8. The void is processed. Void receipts will print
with details of the transaction.
MANUALLY ENTERED CREDIT SALE
1. From your terminal home screen, input SERVER #
and press OK. Conditional on the terminal’s
conguration.*
1. Input the SALE AMOUNT and press OK.
2. Manually input card #.
3. Follow the CNP prompts (input exp. date, ZIP
code etc). Conditional on the terminal’s
conguration.
4. The transaction is processed. Sales receipts will
print with details of the transaction.
* This step is for restaurant merchants only.
CREDIT CARD RETURN
1. From your terminal home screen, press the key
until RETURN appears.
2. Input the RETURN AMOUNT and press OK.
3. Conrm the return amount by pressing F2 (YES)
or F4 (CANCEL).
4. If prompted input Manager Password (1234 default).
5. Tap (contactless only), insert, swipe or manually
enter card #.
6. The transaction is processed. Return receipts will
print with details of the transaction.
REPRINT RECEIPT
1. From the idle prompt, press F1 to access the
SERVICES menu.
2. Use the arrow keys to highlight FAVORITES
and press OK.
3. Use the arrow keys to highlight REPRINT
CR/DB RECEIPT and press OK.
4. If prompted, input Manager Password (1234 default).
5. Use the arrow keys to highlight desired
option (LAST, BY TRANSACTION # or BY CARD
NUMBER) and press OK.
6. Transaction receipt prints.
SETTLE DAILY BATCH
Quick Reference Guide for model:
Z8
IMPORTANT: The terminal’s idle prompt displays CREDIT and SALE options and a prompt to access the
SERVICES menu (F1).To change payment type, use the arrow key to select the payment type you prefer.
To change transaction type, press the key until the transaction type you prefer appears.
Default password is 1,2,3,4
1. From the idle prompt, press F1 to access the
SERVICES menu.
2. Use the arrow keys to highlight SETTLEMENT
and press OK.
3. Use the arrow keys to highlight SETTLE
DAILY BATCH and press OK.
4. If prompted, input Manager Password (1234 default).
5. Terminal communicates with the host.
6. Settlement report prints.