Westpac Presto Smart VX690 User manual

Presto Smart
VX690.
User guide.

3
Contact Details.
Westpac Merchant Helpdesk
1800 029 749
• Service, Sales and Support
• Terminal Diculties
• Stationery Orders
Contents.
1.0 Introduction. ������������������������������������������������������������������������������������������������������������������������������������5
1�1 Merchant Responsibility for Equipment and Materials Provided� ����������������������������5
1�2 Cancellation of Facility� ��������������������������������������������������������������������������������������������������������������� 6
1�3 Damaged, Lost or Stolen Equipment� ���������������������������������������������������������������������������������� 6
1�4 Merchant Receipts������������������������������������������������������������������������������������������������������������������������� 6
2.0 Getting Started.������������������������������������������������������������������������������������������������������������������������������7
2�1 Using the Touch Screen� ��������������������������������������������������������������������������������������������������������������7
2�2 Keyboard Layout�����������������������������������������������������������������������������������������������������������������������������8
2�3 Terminal Display������������������������������������������������������������������������������������������������������������������������������ 9
2�4 Charging your Terminal��������������������������������������������������������������������������������������������������������������10
2�5 Manual Start and Shutdown� ���������������������������������������������������������������������������������������������������� 11
3.0 Procedures.��������������������������������������������������������������������������������������������������������������������������������������11
3�1 Main Menu� ���������������������������������������������������������������������������������������������������������������������������������������� 11
3�2 Contactless Transactions� ��������������������������������������������������������������������������������������������������������� 12
3�3 Chip Card Transactions�������������������������������������������������������������������������������������������������������������� 12
3�4 Magnetic Stripe Transactions�������������������������������������������������������������������������������������������������� 13
3�5 Cancelling a transaction� ����������������������������������������������������������������������������������������������������������� 13
4.0 Pairing to the Point of Sale.����������������������������������������������������������������������������������������������������14
5.0 Disconnecting from the Pointof Sale.������������������������������������������������������������������������������17
6.0 Transaction Procedures.��������������������������������������������������������������������������������������������������������� 20
6�1 How to process a Purchase Only Transaction����������������������������������������������������������������20
6�2 How to process a Purchase with Cash Out Transaction
initiated from the POS� ��������������������������������������������������������������������������������������������������������������22
6�3 How to process a Purchase with Cash Out Transaction
initiated from the Terminal ������������������������������������������������������������������������������������������������������24
6�4 How to process a Cash Out Only Transaction����������������������������������������������������������������26
6�5 Refund�����������������������������������������������������������������������������������������������������������������������������������������������28

54
6�6 How to process a Purchase with Tip Transaction initiated
from the POS� ���������������������������������������������������������������������������������������������������������������������������������31
6�7 How to process a Purchase with Tip Transaction initiated
from the terminal� ������������������������������������������������������������������������������������������������������������������������33
6�8 MOTO�������������������������������������������������������������������������������������������������������������������������������������������������35
6�9 Pre-Authorisation�������������������������������������������������������������������������������������������������������������������������38
6�10 Pre-Authorisation Completion���������������������������������������������������������������������������������������������� 40
6�11 Pre-Authorisation Cancellation� ���������������������������������������������������������������������������������������������41
6�12 Account Verify�������������������������������������������������������������������������������������������������������������������������������42
6�13 Pre-Authorisation Top-Up� ����������������������������������������������������������������������������������������������������� 44
6�14 Pre-Authorisation Extend� �������������������������������������������������������������������������������������������������������45
6�15 Pre-Authorisation Partial Cancellation� �����������������������������������������������������������������������������46
6�16 Phone for Auth������������������������������������������������������������������������������������������������������������������������������47
7.0 Surcharging via the Terminal. ����������������������������������������������������������������������������������������������48
8.0 Settlement.������������������������������������������������������������������������������������������������������������������������������������ 49
9.0 Glossary. ����������������������������������������������������������������������������������������������������������������������������������������� 50
10.0 Troubleshooting.��������������������������������������������������������������������������������������������������������������������������51
10�1 Terminal Response Codes� �������������������������������������������������������������������������������������������������������51
10�2 Hardware Faults� ��������������������������������������������������������������������������������������������������������������������������52
1.0 Introduction.
The Presto Smart VX690 terminal lets you process online transactions for Debit
Cards (savings and cheque accounts), Credit Cards (Visa, Mastercard andUnionPay)
and Charge Cards (American Express, Diners Club and JCB)� Toaccept Charge
Card transactions please contact the relevant Charge CardProvider�
Presto Smart VX690 enables you to process:
• Purchases
• Purchases with Cash Out for Debit Cards (if enabled)
• Refunds
• Mail/telephone order (MOTO) and eCommerce transactions
(subject to Westpac approval)
• Cash Out transactions for Debit Cards
• Purchase with Tip
• Pre-Authorisation functions, including Completion, Extension and Cancellation
(subject to Westpac approval)
• Split Billing
• Pay@table with split bill
• Surcharge�
Note: The above functionality may vary depending on your chosen POS provider�
1.1 Merchant Responsibility for Equipment and
MaterialsProvided.
Terminals and equipment (where supplied by us), plus any unused stationery and
promotional material remain the property of the Bank�
• You must not sell, assign or in any way encumber them�
• You will not permit a third party to have possession of or access to any
equipment, or other materials�
• You must ensure that the terminals are covered by your business or
contentsinsurance�
Terminals must not be relocated without prior authorisation.
Terminals must be located where customers can use the PINpad without the risk
ofother people seeing them key in their PIN (Personal identification number)�

76
1.2 Cancellation of Facility.
If your merchant facility is cancelled for any reason, you need to return
the equipment and materials to us� To do this, call the Merchant Helpdesk
on 1800 029 749� You must return all equipment and materials within
five business days of our request�
Fees and charges will continue to be charged until the equipment is returned
totheBank as instructed�
1.3 Damaged, Lost or Stolen Equipment.
If equipment is damaged, lost or stolen, you will be charged for its replacement�
1.4 Merchant Receipts.
You need to retain all merchant receipts printed in a secure manner for
reconciliation and in case of terminal failure� Refer to Section 16�0 Records
in theMerchant Business Solutions Card Acceptance by Business Terms
andConditions�
You must provide customers with a receipt unless they request otherwise�
2.0 Getting Started.
The Presto Smart VX690 terminal is a complete unit that includes:
• Presto Smart VX690 terminal
• Terminal base
• Paper rolls
• Cables (Ethernet and phone)
• Power supply
2ABC 3DEF X1ZQ
5JKL 6MNO
4GHI
8dfh 9WXY
7PRS
0 - SP #
, ‘ “
VX 690
Cancel
Clear/Back
Enter
2.1 Using the Touch Screen.
The Presto Smart VX-690 terminal has a colour touch-screen� To navigate using
the touch-screen, follow the prompts and press the option on the screen to make
aselection�

98
2.2 Keyboard Layout.
Key Title Symbol Key Purpose
Enter This button on the terminal keypad is
used to accept data entry or proceed
with a function and is the same as using
the “Select” or “OK” buttons displayed
on the touch-screen� This button is also
used to power on the terminal when held
down for 10 seconds�
Clear/Back This button on the terminal keypad is
used for clearing entered data or moving
back to the previous screen and is the
same as using the “Clear” or “Back”
buttons displayed on the touch-screen�
Cancel This button on the terminal keypad is
used to cancel the current function
and return to the home screen and is
the same as using the “Cancel” or “No”
buttons displayed on the touch-screen�
This button is also used to power o the
terminal when held down for 10seconds�
2.3 Terminal Display.
Key Title Symbol Key Purpose
WiFi Number of bars indicates strength ofthe
WiFi signal�
No WiFi WiFi configured but not connected�
Bluetooth® ®Bluetooth configured�
No Bluetooth ®Bluetooth not connected�
Ethernet Ethernet enabled and connected�
No Ethernet Ethernet enabled but not connected�
Battery Internal battery power level displayed
when terminal is not connected to mains
power�
Battery low Battery symbol turn red when the
terminal is low on charge�
Battery charging Battery symbol turn green when the
terminal is plugged into mains power
and charging�

1110
2.4 Charging your Terminal.
There are two options available to charge your terminal, either through connecting
the power source directly to the terminal or via the terminal base:
1� Connecting base station to power:
1� Insert the power cable into the power port on the terminal base�
2� Plug the AC power cord into a wall outlet or a surge protected power board�
3� Place terminal on the base to begin charging�
2� Alternate charging method:
1� Insert the power cable to the power port found on the side of the terminal�
2� Plug the AC power cord into a wall outlet or a surge protected power board�
Note: It is recommended that you charge your terminal through the terminal base
as this will enable you to quickly return your terminal to charge mode between uses�
2.5 Manual Start and Shutdown.
i� Terminal Start-up:
When placed on the base, the Presto Smart VX-690 terminal will automatically
turn on� To turn on the terminal manually, hold the key down for 10 seconds
until the start-up screen is displayed on the terminal�
ii� Terminal Shutdown:
Hold the key down for 10 seconds until the terminal displays the shutdown
verification screen� Keep holding the key until the Presto Smart VX-690
terminal shuts down (the terminal must be unplugged from the power supply
orremoved from the base before attempting a manual shut down)�
3.0 Procedures.
3.1 Main Menu.
The terminal idle screen displays information such as the battery strength,
connection strength, Serial Number, Network name, IP address and the button
toinitiate Pairing the POS�
The payment application main menu/idle screen can be accessed via the
keycombo “ENTER+3”�
Please pair this
device with your
Point of Sale
(POS) system.
Serial Number: 329-301-382
Network: win_sim SSID
IP address: not connected
Pair with POS
Connected to
‘YOUR POS NAME’
Presto
SPI VAA screen Payment application screen

1312
3.2 Contactless Transactions.
The Presto Smart VX-690 terminal is fitted with an in-built contactless card reader,
mounted behind the screen, which enables the terminal to process contactless card
transactions�
1� When prompted by the terminal, position the contactless card above theterminal
screen�
2� Await the confirmation beeps before removing the card�
Note: Contactless transactions are currently unavailable for UnionPay cards�
3.3 Chip Card Transactions.
The Presto Smart VX-690 terminal supports chip card transactions�
The chip card reader is located at the bottom of the terminal below the keypad�
1� Position the chip card with the chip facing upward and toward the terminal�
2� Insert the chip card into the chip card reader slot in a smooth, continual motion
asfar as it can go�
3� The card should remain inserted in the terminal until the transaction is complete,
and the terminal prompts you to remove it�
4� If there is an error with reading the chip on the card, the terminal may prompt you
to swipe the card�
3.4 Magnetic Stripe Transactions.
The Presto Smart VX-690 terminal supports magnetic stripe transactions�
The magnetic stripe reader is located on the right hand side of the terminal�
1� Position a magnetic stripe card in the card reader with the stripe facing inward,
towards the keypad�
2� To ensure a proper read of the magnetic stripe card, please insert the magnetic
stripe card from the top of the unit�
3� Swipe the card smoothly through the magnetic card reader�
4� If there is no response from the terminal, or “Card Error” message is displayed,
swipe the card again� You may be required to swipe faster or slower�
Note: If you have attempted to swipe a chip card, the terminal will prompt you
toinsert the card (See Section 3�3 Chip Card transactions)�
3.5 Cancelling a transaction.
Cancel Key
To cancel a transaction during processing, press the
key on the terminal�

1514
4.0 Pairing to the Point of Sale.
Your Presto Smart VX-690 terminal needs to be paired to the Point of Sale (POS)
prior to use� The pairing has a time limit of 60 seconds, if the pairing takes longer
than 60 seconds then the solution will time out�
Note: The actions of the POS will dier depending on the POS vendor solution�
Step Terminal Display Action
1
Please pair this
device with your
Point of Sale
(POS) system.
Serial Number: 329-301-382
Network: win_sim SSID
IP address: not connected
Pair with POS
The Serial Number, Network name and the
IPaddress associated with the terminal will
bedisplayed on the home screen�
For the Network name:
• If WiFi is the comms type enabled for
PrestoSmart VX-690 then the SSID of your
WiFi network will be displayed�
• If ETH is the comms type enabled for
PrestoSmart VX-690 then ‘Ethernet (wired)’
will be displayed�
• Press “Pair with POS” on the terminal screen
to continue�
2
Start POS pairing
Use the below information to
pair this device with your POS.
Serial Number: 329-301-382
IP Address: 127.0.0.1
This screen will display the IP address required
by the POS to initiate the pairing�
Step Terminal Display Action
3
Pairing POS...
The terminal will display the following screen
when it has established a connection with the
POS to begin the pairing process�
4
YesNo
Please confirm
pairing code
6BE2FF
Is the POS displaying this
identical pairing code
The terminal will now display a 6-digit secret
key� This 6-digit secret key will also be
displayed on the POS� Please ensure both
POS and terminal is showing the same key
tocontinue with the pairing�
Press “Yes” on the terminal screen to confirm
the key�
5
Finalising pairing...
The terminal will now enter the final stage
ofpairing�

1716
Step Terminal Display Action
6
Pairing successful
Setup is now complete.
This device is now paired with POS:
“SALSAPOS”
Complete setup
The terminal will now display ‘Pairing
successful’ with the name of the POS
it is connected to�
Press “Complete setup” on the terminal
screen to continue�
7
Connected to
‘YOUR POS NAME’
Presto Once the terminal has paired successfully,
itwill display the following screen� This screen
will also display the name of the POS that the
terminal is paired with�
5.0 Disconnecting from the Pointof Sale.
This function will have to be performed in the event of:
• Connecting the terminal to another POS�
• Swapping the terminal�
• Switching to Standalone mode�
Access this function by pressing “ENTER + 3” on the terminal keypad
Step Terminal Display Action
1
Connected to
‘YOUR POS NAME’
Presto Press “ENTER + 3” on the terminal keypad
todisconnect the terminal from the POS when
terminal is showing either ‘Connected’ or
‘Disconnected’�
2
Please reconnect
Disconnected from
‘YOUR POS NAME’
Presto
Note: If Terminal is showing ‘Connected’,
thismeans there is still a live connection
between the terminal and the POS�

1918
Step Terminal Display Action
3
Menu
1. Unpair terminal
2. Roll keys
3. Communications
4. Manual Trans Upload
The terminal will now display the Unpair
terminal menu� Select “1� Unpair terminal”
tocontinue�
4
Unpair from
POS?
YesNo
The terminal will now display a confirmation
screen for unpairing the terminal from
thePOS� Select “Yes” to proceed�
5
Unpairing Term ina l
The terminal will display ‘Unpairing terminal’�
Step Terminal Display Action
6
Terminal Unpaired
The terminal will now display ‘Terminal
Unpaired’� The terminal unpairing has
been successful and you may now pair
this terminal to another POS�
7
Please pair this
device with your
Point of Sale
(POS) system.
Serial Number: 329-301-382
Network: win_sim SSID
IP address: not connected
Pair with POS
The terminal will return to the ‘Pair with
POS’ home screen�

2120
6.0 Transaction Procedures.
6.1 How to process a Purchase Only Transaction.
Note: In integration mode, all transactions need to be initiated from the POS�
Step Terminal Display Action
1�
Insert/Swipe
card
Tap card
Total Amount
AUD 5.00
Once the Purchase transaction has been
initiated from the POS, the terminal
will immediately change to the present
cardscreen�
Insert, swipe or tap the customer’s card
(SeeSection 3�0 Procedures)�
2�
1. Cheque
2. Savings
3. Credit
Select Account For magnetic stripe and chip cards select
therequired account on the touch screen
orpress “1”, “2” or “3”�
Note: The accounts oered on this screen
aredynamic and will change depending onthe
type of card presented�
3�
Signature
PIN or Enter
Total Amount
AUD 5.00
The cardholder can now enter their Personal
Identification Number (PIN)� Once entry
iscomplete the cardholder can press the touch
screen or the key�
Note: If the customer does not wish to enter
aPIN it can be bypassed for certain card types
by leaving the PIN blank and pressing the
touch screen or the key�
Step Terminal Display Action
4� Please Wait The terminal will connect to the Bank and
begin processing the purchase�
5�
Approved
<Declined Reason>
Press ENTER Key
The terminal will display the transaction result
and send the response back to the POS�
6�
Signature
required
Signature
Approved
If a signature is required, remove the card from
the terminal and have the customer sign the
receipt printed from the POS and confirm the
signature is correct on the POS to finalise the
transaction�
Note: Signatures will still be required for
UnionPay Credit card transactions as well as
PIN authorisation� Certain cards (for example
signature-only cards, payment cards that do
not have a chip and some international cards
will also require a signature)� You will be able to
process these cards as normal�

2322
6.2 How to process a Purchase with Cash Out Transaction
initiated fromthe POS.
If enabled, your terminal can process Purchase with Cash Out transactions, available
from Cheque or Savings accounts only�
Note: In integration mode, all transactions need to be initiated from the POS�
Step Terminal Display Action
1�
Insert/Swipe
card
Tap card
Total Amount
AUD 6.00
Once the Purchase with Cash Out transaction
has been initiated from the POS, the terminal
will immediately change to the present
cardscreen�
The Total Amount displayed will be inclusive of
the Cash Out amount�
Insert, swipe or tap the customer’s card
(SeeSection 3�0 Procedures)�
2�
1. Cheque
2. Savings
3. Credit
Select Account Select the required account “Cheque” or
“Savings” and press the touch screen or
the key�
3�
Signature
PIN or Enter
Total Amount
AUD 6.00
The cardholder can now enter their Personal
Identification Number (PIN)� Once entry is
complete the cardholder can press the touch
screen or the key�
Note: If the customer does not wish to enter
aPIN it can be bypassed for certain card types
by leaving the PIN blank and pressing the
touch screen or the key�
Step Terminal Display Action
4� Please Wait The terminal will connect to the Bank and
begin processing the purchase�
5�
Remove Card
If a chip card was inserted, and is yet to be
removed, this prompt will appear� Remove the
card at this prompt� The terminal will beep as a
reminder if the card is not removed�
6�
Approved
<Declined Reason>
Press ENTER Key
The terminal will display the transaction result
and send the response back to the POS�

2524
6.3 How to process a Purchase with Cash Out Transaction
initiated from the Terminal
If enabled, your terminal can process Purchase and prompt for the customer to
add a Cash Out amount during the transaction, available from Cheque or Savings
accounts only�
Note: In integration mode, all purchase transactions need to be initiated from the
POS and the Cash Out request will be prompted on the Terminal�
Step Terminal Display Action
1� Total Amount
AUD 5.00
Enter Cash Out
AUD O.00
Leave empty to skip
Once the Purchase with Cash Out transaction
has been initiated from the POS, the terminal
will immediately change to prompt for a Cash
Out amount to be entered�
If the customer does not wish to request a
Cash Out amount they can skip by pressing the
key�
2�
Insert/Swipe
card
Tap card
Total Amount
AUD 6.00
The Total Amount displayed will be inclusive
of the Cash Out amount�
Insert, swipe or tap the customer’s card
(See Section 3�0 Procedures)�
3�
1. Cheque
2. Savings
3. Credit
Select Account
Select the required account “Cheque” or
“Savings” and press the touch screen or
the key�
Step Terminal Display Action
4�
Signature
PIN or Enter
Total Amount
AUD 6.00
The cardholder can now enter their Personal
Identification Number (PIN)� Once entry is
complete the cardholder can press the touch
screen or the key�
Note: If the customer does not wish to enter
aPIN it can be bypassed for certain card types
by leaving the PIN blank and pressing the
touch screen or the key�
5� Please Wait The terminal will connect to the Bank and
begin processing the purchase�
6�
Remove Card
If a chip card was inserted, and is yet to be
removed, this prompt will appear� Remove the
card at this prompt� The terminal will beep as a
reminder if the card is not removed�
7�
Approved
<Declined Reason>
Press ENTER Key
The terminal will display the transaction result
and send the response back to the POS�

2726
6.4 How to process a Cash Out Only Transaction.
If ‘Cash Out’ is enabled on the terminal, customers can be given cash out�
Cash is available from cheque and savings accounts only�
Note: In integration mode, all transactions need to be initiated from the POS�
Step Terminal Display Action
1�
Insert/Swipe
card
Tap card
Total Amount
AUD 6.00
Once the Cash Out transaction has been
initiated from the POS, the terminal
will immediately change to the present
cardscreen�
Insert, swipe or tap the customer’s card
(SeeSection 3�0 Procedures)�
2�
1. Cheque
2. Savings
3. Credit
Select Account Select the required account “Cheque” or
“Savings” and press the touch screen or
the key�
Note: Cash Out is only available on cheque
and savings accounts�
3�
Signature
PIN or Enter
Total Amount
AUD 6.00
The cardholder can now enter their Personal
Identification Number (PIN)� Once entry is
complete the cardholder can press the touch
screen or the key�
Step Terminal Display Action
4� Please Wait The terminal will connect to the Bank and
begin processing the cash out�
5�
Remove Card
If a chip card was inserted, and is yet to be
removed, this prompt will appear� Remove the
card at this prompt� The terminal will beep as a
reminder if the card is not removed�
6�
Approved
<Declined Reason>
Press ENTER Key
The terminal will display the transaction result
and send the response back to the POS�

2928
6.5 Refund.
If a customer returns a purchase, or if an incorrect amount was charged, a refund
can be processed as follows:
Note: Refunds may only be processed where there was an initial valid transaction
on the same card�
Step Terminal Display Action
1
MERCHANT
Enter password:
******
If your POS supports Employee Management
the terminal may or may not prompt for
a terminal password� Once the Refund
transaction has been initiated from the POS,
the terminal may immediately change to the
merchant password prompt�
Key in the merchant password and press
thetouch screen or the key�
Note: To obtain your Merchant Password,
please call the Merchant Helpdesk�
2
Insert/Swipe
card
Tap card
Press # for Manual
Total Amount
AUD 5.00
Insert, swipe or tap the customer’s card
(SeeSection 3�0 Procedures)�
Step Terminal Display Action
3
1. Cheque
2. Savings
3. Credit
Select Account For magnetic stripe and chip cards, select the
required account on the touch screen, orpress
“1”, “2” or “3”�
Note: The accounts oered on this screen
will change depending on the type of card
presented�
4
Signature
PIN or Enter
Total Amount
AUD 5.00
The cardholder can now enter their Personal
Identification Number (PIN)� Once entry
is complete the cardholder can press the
touchscreen or the key�
5 Please Wait The terminal will connect to the Bank and
begin processing the refund�

3130
Step Terminal Display Action
6
Remove Card
If a chip card was inserted, and is yet to be
removed, this prompt will appear� Remove the
card at this prompt� The terminal will beep as a
reminder if the card is not removed�
7
Approved
<Declined Reason>
Press ENTER Key
The terminal will display the transaction result
and send the response back to the POS�
6.6 How to process a Purchase with Tip Transaction initiated
from thePOS.
If Tipping is supported by your POS, the Tip Amount is entered at the POS prior to
sending the purchase to the Terminal�
Step Terminal Display Action
1
Insert/Swipe
card
Tap card
Total Amount
AUD 6.50
Once the Purchase with Tip transaction has
been initiated from the POS, the terminal
will immediately change to the present
cardprompt�
The Total Amount displayed will be inclusive
ofthe Tip amount�
Insert, swipe or tap the customer’s card
(SeeSection 3�0 Procedures)�
2
1. Cheque
2. Savings
3. Credit
Select Account Select the required account and press
thetouch screen or the key�
3
Signature
PIN or Enter
Total Amount
AUD 5.00
The cardholder can now enter their Personal
Identification Number (PIN)� Once entry
is complete the cardholder can press the
touchscreen or the key�
Note: If the customer does not wish to enter
aPIN it can be bypassed for certain card types
by leaving the PIN blank and pressing the
touch screen or the key�

3332
Step Terminal Display Action
4 Please Wait The terminal will connect to the Bank and
begin processing the purchase�
5
Remove Card
If a chip card was inserted, and is yet to be
removed, this prompt will appear� Remove the
card at this prompt� The terminal will beep as a
reminder if the card is not removed�
6
Approved
<Declined Reason>
Press ENTER Key
The terminal will display the transaction result
and send the response back to the POS�
6.7 How to process a Purchase with Tip Transaction initiated
from theterminal.
The Tip Amount screen will only display on the Terminal if the Tipping feature has
been enabled� You may enable or disable the Tipping feature by contacting the
Merchant Helpdesk�
Step Terminal Display Action
1Total Amount
AUD 5.00
Enter Tip
AUD 1.50
Leave empty to skip
Once the Purchase with Tip transaction has
been initiated from the POS, the terminal
will immediately change to allow for a tip to
beentered�
If the customer does not wish to enter a Tip
amount they can skip by pressing the key�
2
Insert/Swipe
card
Tap card
Total Amount
AUD 6.00
The Total Amount displayed will be inclusive of
the Tip amount�
Insert, swipe or tap the customer’s card (See
Section 3�0 Procedures)�
3
1. Cheque
2. Savings
3. Credit
Select Account Select the required account and press
thetouch screen or the key�

3534
Step Terminal Display Action
4
Signature
PIN or Enter
Total Amount
AUD 5.00
The cardholder can now enter their Personal
Identification Number (PIN)� Once entry
is complete the cardholder can press the
touchscreen or the key�
Note: If the customer does not wish to enter
aPIN it can be bypassed for certain card types
by leaving the PIN blank and pressing the
touch screen or the key�
5 Please Wait The terminal will connect to the Bank and
begin processing the purchase�
6
Remove Card
If a chip card was inserted, and is yet to be
removed, this prompt will appear� Remove the
card at this prompt� The terminal will beep as a
reminder if the card is not removed�
7
Approved
<Declined Reason>
Press ENTER Key
The terminal will display the transaction result
and send the response back to the POS�
6.8 MOTO.
Transactions initiated by mail or telephone are known as MOTO (Mail Order or
Telephone Order) transactions� MOTO transactions can on be processed on Credit
and Charge cards and will only be available if your Point of Sale device supports
this functionality and subject to Westpac approval� For more information on how to
register as a MOTO merchant, contact the Merchant Helpdesk�
Note:
• Until you are registered as a MOTO or eCommerce merchant, you must not
process MOTO transactions�
• An authorisation of a MOTO transaction only establishes that the funds are
available in the cardholder’s account and that the card has not been reported lost
or stolen� It does not guarantee that the person whose name appears
on the card is making the purchase or that the purchase will not be subject to
achargeback�
• You will be liable for all chargebacks on MOTO transactions�
• You must retain all merchant receipts for at least 18 months from the
transactiondate�
Step Terminal Display Action
1
1. Telephone Order
2. Mail Order
MOTO
Once the MOTO transaction has been initiated
from the POS, the terminal will immediately
change to the MOTO screen�
Select the “Telephone Order” or “Mail Order”
or option on the touch screen�
2
Enter Card
Number
Key in the cardholder’s card number�
If a correction is required press the key�
Once the value is correct press the touch
screen or the key�

3736
Step Terminal Display Action
3
Exp Date
(MMYY):
Key in the cardholder’s card expiry date
inMMYY format�
If a correction is required press the key, once
the value is correct press the touch screen or
the key�
4
Enter CVV:
Telephone Order Only – The terminal will now
display the control number (CCV/CVV/CVV2)
entry screen�
Enter the cardholders card control number, ifa
correction is required press the yellow clear
key, once the value is correct press the touch
screen or the key�
If no number is present leave blank and press
the touch screen or the key and proceed
toStep 7�
5
1. No CVV on Card
2. CVV Not Readable
3. CVV Bypassed
No CVV Entry
Select from one of the three options and press
the touch screen or the key�
Step Terminal Display Action
6
Approved
<Declined Reason>
Press ENTER Key
The terminal will display the transaction result
and send the response back to the POS�

3938
6.9 Pre-Authorisation.
The Pre-Authorisation feature is optional� Pre-Authorisation functionality will be
subject to Westpac approval and scheme rules and enabled for eligible merchant
category codes� You may enable or disable this feature by contacting the Merchant
Helpdesk�
A Pre-Authorisation is used to reserve funds on a card for a sale to be processed
at a later date� The funds are not debited from the cardholder’s account until the
final payment is processed� A Pre-Authorisation completion must be performed
toprocess the final payment�
Step Terminal Display Action
1
Insert card
Swipe card
Total Amount
AUD 5.00
Press # for Manual
Once the Pre-Authorisation transaction has
been initiated from the POS, the terminal
will immediately change to the present
cardprompt�
The terminal will now display the Insert/Swipe
card screen or press “#” for manual pan input�
2
Signature
PIN or Enter
Total Amount
AUD 5.00
The cardholder can now enter their Personal
Identification Number (PIN)� Once entry is
complete the cardholder can press the touch
screen or the key�
Note: If the customer does not wish to enter
aPIN it can be bypassed for certain card types
by leaving the PIN blank and pressing the
touch screen or the key�
Step Terminal Display Action
3
Please Wait
The terminal will connect to the Bank and
begin processing the Pre-Authorisation�
4
Remove Card
If a chip card was inserted, and is yet to be
removed, this prompt will appear� Remove the
card at this prompt� The terminal will beep as a
reminder if the card is not removed�
5
Approved
<Declined Reason>
Press ENTER Key
The terminal will display the transaction result
and send the response back to the POS�
Other manuals for Presto Smart VX690
1
Table of contents
Other Westpac Payment Terminal manuals