
Frequently Asked Questions (FAQs)
1. What is the optimum tire pressure when riding this scooter?
The recommended tire pressure is between 34-36 psi (234-248 kPa). Please pump up
the tires to this pressure.
2. The headlight cannot be turned on or is abnormally lit. How can I solve this problem?
If the headlight won’t turn on, please verify that the scooter is turned on. When the
scooter is turned on, hold the light button over 1 second to see whether the headlight
functions. Also, check to ensure that the lamp holder is not clogged with dust. If the
lamp holder is not clogged with dust, and the headlight still will not turn on, it may
need to be replaced. Please contact our customer support center for help.
3. What should I do if the scooter’s stem is swaying while riding the scooter?
Immediately stop riding the scooter. Verify that the screws that connect to the folding
spanner and other screws on the stem are well tightened. If not, tighten the screws
using the hexagonal wrench. Periodically tightening the screws on the scooter may
be necessary.
4. What should I do if the brakes are not functioning properly?
a. Turn on the scooter. Do not stand on the deck. Tilt the scooter up using the
kickstand so that the rear wheel can rotate freely. Press down on the throttle, and the
rear wheel should rotate normally. Next, gently squeeze the brake lever. If the rear
wheel stops rotating but rotates when pushed forward, the Electronic Braking System is
functioning properly. If the rear wheel does not stop, the EBS may be faulty.
b. Turn off the scooter and tilt the scooter so that the rear wheel can rotate freely.
Then, press down on the brake lever. If there is no grinding noise and the rear wheel
stops rotating when pushed forward, the disc brake is functioning properly. If there is
grinding noise and the rear wheel starts to rotate when pushed forward, the disc
brake may be faulty.
5. The battery is not charging. What’s the problem?
Verify that the charging adapter is in good condition. Plug the charging adapter into
an AC power source without connecting to the scooter. If the indicator light turns on
green, the charging adapter works normally. If the indicator light does not turn on or is
lit red, the charging adapter is faulty. If the battery still cannot be charged with a
normal charging adapter, the battery may have an over-discharge. Please contact
our customer support center for help.
6. Why can’t the throttle function properly, even when pressed down fully?
Make sure the scooter’s initial speed is above 1.9 mph (3 km/h). If the speed is not
above 1.9 mph (3 km/h), the scooter will not accelerate. If the scooter still cannot
accelerate, please contact our customer support center for help.
7. Can I replace the tires on my own if I have a flat tire?
If you have a flat tire, please contact our customer support center for help and repair.
It is not easy to replace on your own, and faulty installation may damage other parts
of the scooter, which can nullify our limited warranty. Seek help via our customer
support center or take the scooter to an automobile or motorbike repair center and
ask the professionals for assistance.
1615
The scooter
cannot
accelerate.
The tire has
an air leak.
The scooter is set at
“non-zero” start and
has not been manually
started.
The tubed pneumatic
tires may have an air
leak if they are stored
for a long period. This is
normal, as most air tires
require pumping
periodically.
Ride the scooter for a short distance while
powering manually. When the scooter’s speed
reaches 1.9 mph (3 km/h), the scooter can be
accelerated.
The throttle is not
released.
Normal tire pressure is between 34-36 psi (234-248 kPa). It is necessary to periodically
check the scooter’s conditions to make sure it is in safe operating mode, including
the throttle, remaining power, tire pressure, and more.
The throttle is equipped with an electric lock, so
it is required to completely press down the
throttle in order to accelerate the scooter.
Pump up the tires by taking the scooter to an
automobile or motorbike repair center, or any
location with a proper air compressor.
Common bicycle pumps can be used to pump
scooter tires.