OSVoice – OpenStage 40 Page 2 of 5
Telephone Reference Guide Training Information Provided By: InfoTel Integrated Services
TOUCHWHEEL MENU/Button Options
ANSWERING A CALL
via Handset Speaker Button
or Headset
While telephone is ringing –Lift Handset
OR
Press the Speaker button. (Speaker LED will illuminate)
OR
Press the Headset button (Headset LED will illuminate)
(icon appears in display)
Placing a call:
NOTE: All telephones have a “hot” keypad that allows immediate dialing
without lifting receiver. This will automatically activate the SPEAKER option on
each telephone. To move a call from speaker to handset, simply lift handset.
EXTERNAL CALLS:
•Dial the 10-digit telephone number and press OK
INTERNAL CALLS:
•Dial Internal Extension number only and press OK
INTERCOM CALL (COM GROUP)
Place an intercom call to a member of your “group” using the telephone
speakers.
•Press the COM SPEAK button
•Dial the 2-digit intercom code for the individual you wish to
“intercom”
•Wait for confirmation tone and then begin speaking.
REDIAL
Enables user to select from their Redial list an internal/external number dialed
•Press the REDIAL button
•Scroll to and select the number to redial
NOTE: To return to the telephony MAIN MENU, press your
Place a caller on hold .at your extension, retrievable only by
user. The HOLD ICON will appear in the display as the call is
holding.
KEYSETS – contain the extension number
on a sensor button
NONKEYSETS – display the extension
number on the telephone display
During a call, lightly press the HOLD button or scroll and select
Hold from menu
OR
•LIGHTLY press the EXTENSION button (if a keyset)
KEYSETS:Extension will blink to indicate HELD CALL
NONKEYSETS: The Hold Icon will appear on the display next to
caller ID
NOTE: For NON KEYSETS - Do NOT replace handset in cradle
during hold.
To take the call OFF of HOLD:
•Scroll (>) to and select RECONNECT from menu options
OR Replace the handset in cradle and answer
•KEYSETS may press the blinking extension to reconnect to caller
TRANSFER
Transfer a call to another party
* NOTE –If BLIND TRANSFER is selected, the call will immediately transfer to
desired extension
CONSULT
Consult privately with a 2nd party
CONFERENCE
Create a Quick Conference Call
(maximum of 3 parties)
•During a call, press the TRANSFER button OR select CONSULT
from the menu
OR
•Scroll to and select BLIND TRANSFER
•Dial the extension number, select OK
(If conducting a Blind Transfer, call is now transferred)
•If CONSULTING or CONFERENCING
•Announce the call
•Hang up or Scroll to and select:
oAlternate (toggles between the two calls)
oComplete Xfer (sends the call)
oConference (joins all parties)
oBlind Transfer
oHold (places current connection on Hold)
oDisconnect & Return (disconnects current
connection and returns to call being transferred)
•If the party does not answer or does not want to join:
•Scroll to and select Disconnect & Return
