UniKey SR3 Troubleshooting guide

SR3 INSTALLTION GUIDE &
USER’S MANUAL
UniKey’s Bluetooth Sma t Reade

SR3 Installation Guide
& User Manual
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Table of Contents
Table of ContentsTable of Contents
Table of Contents
SR3 Overview ........................................................................................................................ 2
SR3 Installation Guide ........................................................................................................... 3
Introduction ....................................................................................................................................... 3
Grounding ........................................................................................................................................... 3
Power ................................................................................................................................................. 3
Voltage ............................................................................................................................................... 3
Connection ......................................................................................................................................... 3
Mounting the Reader ......................................................................................................................... 4
Mounting ............................................................................................................................................ 4
Mobile De ice and Software............................................................................................................... 4
Prox Weigand Format ......................................................................................................................... 5
Reader Wiring ..................................................................................................................................... 5
Current Draw: 100mA (typical @ 12VDC) ........................................................................................... 5
UL 294 Performance Le els ................................................................................................................. 5
Temperature / Humidity Conditions ................................................................................................... 5
Reader Enrollment ................................................................................................................. 6
SR3 Animations ..................................................................................................................... 7
SR3 Reset .............................................................................................................................. 8
SR3 Factory Reset ..................................................................................................................
Identifying SR3 Firmware Version ........................................................................................ 10
UniKey Mobile Credentials ................................................................................................... 11
Definitions ........................................................................................................................................ 11
Typical Lifecycle ................................................................................................................................ 11
Troubleshooting the SR3 ...................................................................................................... 17
Certifications ....................................................................................................................... 18
FCC .................................................................................................................................................... 18
ISED .................................................................................................................................................. 19
UL ..................................................................................................................................................... 19

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SR3 Overview
The UniKey SR3 (P oduct Numbe SR3-UK-0001) is a 125kHz P ox and Bluetooth Low Ene gy all-
in-one comme cial eade fo access cont ol systems. The eade can et ofit legacy PACS
systems using p oximity, othe wise known as p ox and easily implement optional featu es such
as Touch-To-Open® and Inside/Outside Intelligence™ fo an enhanced use expe ience at the
doo . The eade is both cost-effective and easy to install, without equi ing any ewi ing o
paneling.
The SR3 is intended to be used in conjunction with an access cont olle as pa t of the access
cont ol system to p ovide secu e access to buildings o a eas. The eade is installed and
communicates an access equest to the cont olle using the standa d Weigand p otocol. This
equest is made by the end use p esenting eithe p ox ca d o fobs using ASK o FSK
modulated Wiegand fo mats; the use can also use a Bluetooth enabled device sto ing mobile
c edentials powe ed by UniKey mobile application.

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SR3 Installation Guide
Introduction
IntroductionIntroduction
Introduction
This section will walk a p ofessional installe th ough the steps needed to attach a UniKey Sma t
Reade 3 (o SR3) (SR3-UK-0001) to an access cont ol panel. The SR3 suppo ts 125 KHz p ox
ca ds as well as UniKey mobile c edentials. Please eview the info mation below to ensu e the
eade is installed quickly and p ope ly.
Grounding
GroundingGrounding
Grounding
•Shield must un continuously f om the eade to the panel. At the panel, the eade g ound,
shield line, and ea th g ound must be connected togethe at a single point.
•Do not g ound the shield line at the eade end as this will c eate a potential g ound loop.
Power
PowerPower
Power
•A non-switching powe supply at the panel is ecommended to powe the eade fo the highest
noise immunity and best pe fo mance.
•Fo UL 294 o UL 603 Compliance, the eade s shall be connected to a class two powe limited
powe supply o Listed powe supply with app op iate atings.
•The ecommended wi e gauge is 24 AWG.
•The maximum line length ecommended is 500 ft.
Voltage
VoltageVoltage
Voltage
•The minimum eade voltage equi ed is +6 VDC to a maximum of +16.0 VDC, and 12.0 VDC is
ecommended.
•The eade will equi e 100 mA (typical @ 12 VDC) in standa d mode, 220 mA (typical @ 12 VDC)
in advanced mode.
•The eade is in standa d mode by default, advanced mode can be configu ed via in-app settings
using the administ ato app.
Connection
ConnectionConnection
Connection
•Wi ing methods used shall be in acco dance with National Elect ical Code, ANSI/NFPA 70.
Locations whe e installations a e not ecommended shall also be included.

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Mounting the Reader
Mounting the ReaderMounting the Reader
Mounting the Reader
•If the unit is used to cont ol a doo o pedest ian gate, locate the unit as nea as p actical to the
ent y point. If the unit is mounted on o in a wall adjacent to the ent y point, be su e the wall is
stu dy. The epeated shock and vib ation f om a slamming access doo o sp ing- loaded
pedest ian gate must be isolated f om the unit.
•Neve mount the eade di ectly on a moving doo o gate.
•Choose a well-lit location nea the cont olled opening. Wi ing access fo powe , netwo k, and
ea th g ound must be available to the mounting location.
Mullion Mounted Single-gang Mounted
Mounting
MountingMounting
Mounting
•Both the Mullion and Single-gang eade s can be mounted on a wall o any suitable flat su face.
The mounting plate can be used to cove va ious sized holes in the wall o su face.
Mobile Device and Software
Mobile Device and SoftwareMobile Device and Software
Mobile Device and Software
•The SR3 utilizes BLE ve sion 5.0 o g eate .
•The UniKey SR3 is it to be used in conjunction with the UniKey Mobile App (Ve sion 1.0 o
highe ).
•In o de fo the SR3 to function p ope ly, the mobile device’s softwa e must be up to date.
•iOS Devices: iOS 10.0 o highe
•And oid Devices: v5.0 (Lollipop) o highe and pe iphe al mode suppo ted.
•To maintain secu ity use s shaA means of ve ification shall be employ a means of ve ification ed
by the use to enable access to the wi eless elect onic device such as a PIN o biomet ic featu e.
•The wi eless elect onic device is not capable of command, cont ol, p og amming, o any othe
system manipulation and it is only to be used in the same manne as a physical c edential.

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Pro
Pro Pro
Pro Weigand
Weigand Weigand
Weigand Format
FormatFormat
Format
•Modulation technique: ASK o FSK modulated p oximity ca ds o fobs. PSK is not suppo ted.
•Output Weigand fo mat: 26 to 37-bit.
oNote 26 bit ve ified by UL
•F equency: 125 KHz RFID
•The cont ol system can distinguish between the type of c edential used. How this is done
depends on the access cont ol system being used.
Reader Wiring
Reader Wiring Reader Wiring
Reader Wiring
Conducto RED BLACK GREEN WHITE PURPLE ORANGE YELLOW BLUE DRAIN
Pu pose DC +6-
16 VDC
G ound Data 0 Data 1 Red LED Beepe Ca d
P esent
G een
LED
Shield
G ound
Current Draw:
Current Draw: Current Draw:
Current Draw: 100mA (typical @ 12VDC)
100mA (typical @ 12VDC)100mA (typical @ 12VDC)
100mA (typical @ 12VDC)
UL 294 Performance Levels
UL 294 Performance LevelsUL 294 Performance Levels
UL 294 Performance Levels
MODEL #
ACCESS CONTROL
LINE SECURITY
LEVEL
DESTRUCTIVE
ATTACK LEVEL
ENDURANCE
LEVEL
STANDBY
POWER LEVEL CONDITION
UniKey SR3 Level I Level I Level IV Level I N/A
Temperature
Temperature Temperature
Temperature / Humidity Conditions
/ Humidity Conditions/ Humidity Conditions
/ Humidity Conditions
•The ecommended ambient tempe atu e conditions fo SR3 functionality a e between -35 to
66°C
•The ecommended humidity conditions fo SR3 functionality is less than o equal to 85%.
Commented [LJ1]: Note “26 bit ve ified by UL”
Commented [LJ2]: “-35”

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Reader Enrollment
Once the SR3 has been p ope ly installed. It must then be en olled to an o ganization using a
mobile device using UniKey Mobile App and an installe c edential to log in.
•Fi st Select the O ganization in the UniKey Mobile App and tap the + button to en oll a eade to
the o ganization
•Then name the eade and tap Next
•Last touch the mobile device to the newly named eade

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SR3 Animations
Each animation co esponds with a specific esponse f om the SR3 and can be customized
individually fo the use ’s comme cial o ganization. Othe animation colo s as well as va ious
p esentation styles a e just some of the alte natives available fo the UniKey SR3.
Amber Idle:
The eade is
connected to
powe but not
en olled to an
o ganization.
Blue Idle:
The eade is
p ope ly en olled
and is idly waiting
fo an access
attempt.
Red Flash:
The eade has
denied ent y to
the access
attempt.
Green Flash:
The eade has
g anted ent y to
the access
attempt.
Blue Spin:
An access
attempt has been
made and the
eade is
p ocessing.
Amber Spin:
The eade is
going th ough the
booting p ocess
of powe ing on.
White Spin:
The eade is
going th ough the
eboot p ocess of
a facto y eset.

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SR3 Reset
A eset is pe fo med in o de to clea the eade of existing o ganizations and co esponding
end use c edentials. Access to any specified o ganization will need to be e-established befo e
continuing eade use.
1. To locate the eset button on the eade , dismount f om the installation points. The eset button
is located on the back of the eade , as depicted in Figu e 1.
2. Confi m that the eade is still connected to powe sou ce; The LED ing should display a solid
blue animation.
3. Hold down the eset button fo a minimum of 5 seconds.
4. Afte the eade has successfully completed the eset, the LED ing will momenta ily flash a
se ies of ed, white, and ambe blinking. Once the ambe is solid, the eset is complete.
5. The eade ’s en ollment has now been clea ed and is eady to be en olled at a specified
o ganization.
Figu e 1: Reset button is located on the back of the eade between the buzze and cable.
R
eset B
utton
Buzze
Cable

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SR3 Factory Reset
A facto y eset is pe fo med in o de to clea the eade of existing o ganizations and
co esponding end-use c edentials, as well as to clea any fi mwa e updates initiated on the
eade since manufactu ed. Access to any specified o ganization will need to be e-established,
and fi mwa e will need to be einstalled to the latest ve sion befo e using the eade .
1. To locate the eset button on the eade , dismount f om the installation points. the eset button
is located on the back of the eade , as depicted in Figu e 1.
2. Disconnect the eade f om the powe sou ce.
3. Begin holding down the eset button; while holding the eset button, econnect the eade to
the powe sou ce.
1
4. Give the eade a minimum of 10 seconds to eset and elease the eset button.
5. The LED on the f ont of the eade will momenta ily be off while the eade econfigu es.
6. Afte the eade has completed the facto y eset, the LED ing will momenta ily flash white, then
change to ambe .
7. The eade ’s en ollment has now been clea ed, along with any fi mwa e updates that have been
initiated since manufactu ed.
1
It is impo tant to be su e the eade is e-connected to powe while simultaneously holding the eset button; not
befo e o afte .

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Identifying SR3 Firmware Version
The fi mwa e ve sions fo the SR3 can be identified once the SR3 is en olled to an o ganization.
Via the
Via the Via the
Via the Web
WebWeb
Web Portal
PortalPortal
Portal
To identify the fi mwa e ve sion fo the SR3 in the UniKey web po tal. Once logged into the
UniKey web po tal using an installe c edential. Select the Actions menu fo the O ganization
and click on View Reade s to see the sc een shot. This will display the sc een below which
allows you to both view and update the eade ’s fi mwa e.
Via the Mobile App
Via the Mobile AppVia the Mobile App
Via the Mobile App
To identify the fi mwa e ve sion fo the SR3 in the UniKey mobile app. Once logged into the
UniKey mobile app using an installe c edential. Select the O ganization the SR3 is en olled to.
Then select the eade name. This will display the sc een below which allows you to both view
and update the eade ’s fi mwa e.

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UniKey Mobile Credentials
This section p ovides an ove view of comme cial mobile c edentials within the UniKey platfo m.
The va ious acto s in a typical deployment will be defined as well as a eview of the typical
lifecycle of the mobile c edential.
Definitions
Term Definition
C edential
C edit A mobile c edential that has not yet been assigned to a mobile device
Mobile
C edential
A digital key that contains ca d ID and facility code info mation that is t ansmitted
f om a mobile device to a eade fo the pu pose of ente ing a p otected a ea
Redemption
Codes
Two numbe s that ep esent a quantity of c edential c edits. Redemption codes can
be edeemed fo c edential c edits within the po tal. Pa tne s can specify the numbe
of c edits that a e assigned to each edemption code.
Pa tne O ganization that pa tne s with UniKey to leve age ou mobile c edential solution in
thei p oducts. Pa tne s pu chase edemption codes f om UniKey.
Pa tne
Custome
An entity that pu chases edemption codes f om the pa tne fo esale to End
Custome s.
End
Custome s An entity that manages mobile c edentials and access ights to a p otected a ea.
End Use An individual that uses a mobile c edential to gain access to a p otected a ea.
Typical Lifecycle
1. Pa tne o de s edemption codes f om UniKey by submitting a pu chase o de .
2. UniKey delive s sp eadsheet containing edemption codes.
3. Pa tne sells edemption codes to pa tne custome .
4. Pa tne custome sells codes to end custome .
5. End custome ente s edemption codes in UniKey po tal and eceives c edential c edits.
6. End custome consumes c edential c edits by issuing mobile c edentials to end use s.
7. End use s use thei mobile c edential day to day to ente a doo .

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When a custome submits a pu chase o de to UniKey to p ocu e edemption codes, info mation
such as that in the example table below must be included. It is impo tant to note that the
numbe of c edentials pe code is a bit a y and is defined enti ely by the pa tne .
Qty Redemption
Codes
Credentials Per C
ode
Line Total Credentials
500
100
50,000
260
25
6,500
250
10
2,500
200
5
1,000
Total Credentials Ordered
60,000
Once UniKey eceives and p ocesses the pa tne pu chase o de , we will delive the edemption
codes as a sp eadsheet fo matted simila to the one below.
Example edemption codes delive ed to pa tne :
Serial Number
Authorization Code
Number of Credentials
2000220563
123456
100
2000110088
887474
100
2000118831
898773
5
Once the pa tne has eceived these codes that they dist ibute them by any means of thei
choosing. Ultimately the codes will be consumed by the end custome . The end custome
consumes a c edential code in the po tal. Once the p ocess is completed, the c edential code
used will no longe be valid and the end custome will have a balance of c edential c edits within
the po tal. This p ocess is outlined in the sc eenshots below f om the pe spective of the end
custome .

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Step 1: End custome navigates to the View / Add Use s page in the po tal and clicks “Redeem
C edits”

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Step 2: End custome ente s a valid c edential code se ial numbe .

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Step 3: End custome ente s valid authentication numbe fo the c edential code.

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Step 4: End custome ’s available c edential balance inc eases. End custome can now send mobile
c edentials to end use s.
Now that the end custome has mobile c edential c edits available in thei po tal account, they
can issue mobile c edentials to end use s. These mobile c edentials will allow an end use to
ente a doo that suppo ts the mobile c edential. Eve y time a mobile c edential is issued, a
c edential c edit is consumed. When the c edential c edit balance of the end custome is
depleted, they would be equi ed to pu chase an additional c edential code f om the pa tne
custome befo e they could issue additional mobile c edentials.
One final note - this document is illust ating a typical lifecycle. The numbe of tie s in the pa tne
dist ibution scheme of the edemption codes a e enti ely up to the pa tne . Fo example, if the
pa tne has additional levels of esale o dist ibution in thei value chain, the p ocess would still
wo k the same. If the pa tne chose to sell edemption codes di ect to end custome s, the system
suppo ts that as well. Additionally, if a pa tne chooses not to issue c edits at all and allow
unlimited sending of c edentials by end custome s, that is also possible.

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Troubleshooting the SR3
Issue Co ective Action
The eade will not ead the p ox ca d and/o
fob.
Check p ox ca d and/o fob to ensu e they
a e ASK o FSK modulated Weigand
compatible, 26 to 37-bit and 125 KHz RFID.
Also consult the equi ements fo the
cont olle .
End-use was issued c edentials and eplaced
thei mobile device with a newe model.
They downloaded the app and used thei
o iginal e-mail invite link to einstall
c edentials on thei new device. The
installation was unsuccessful.
BlueKey mobile c edentials a e only good fo
the life of the o iginal mobile device. Once a
new device is pu chased, new c edentials a e
equi ed, even if the phone numbe has not
changed.
I installed the system in a multi-tenant
esidential condominium complex. The
p ope ty management company wants to e-
use mobile c edentials f om depa ting
tenants, eissuing them to the new tenants
moving in. Is the e an option in the
dashboa d to epu pose the same c edentials
without having to buy them each time this
happens?
No. BlueKey C edentials a e tied to specific
mobile devices. The only way the p ope ty
management fi m could do this is if they
owned the mobile devices, epu posing the
device f om a depa ting tenant to a new
tenant. A mo e viable and less expensive
option would be to use BluePass Bluetooth
fobs.
Ou custome wants to fully mig ate away
f om 125 KHz ca ds and fobs, tu ning off that
po tion of the eade so it will only ead the
Bluetooth-based c edentials. Can I tu n off
that po tion of the eade ?
Cu ently, you cannot tu n off the 125 KHz
po tion of a eade .

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Certifications
FCC
• FCC Compliance Statement: This device complies with Pa t 15.105 (b) of the FCC ules.
1. This equipment has been tested and found to comply with the limits fo a Class B digital
device, pu suant to Pa t 15 of the FCC Rules. These limits a e designed to p ovide
easonable p otection against ha mful inte fe ence in a esidential installation. This
equipment gene ates uses and can adiate adio f equency ene gy and, if not installed
and used in acco dance with the inst uctions, may cause ha mful inte fe ence to adio
communications. Howeve , the e is no gua antee that inte fe ence will not occu in a
pa ticula installation. If this equipment does cause ha mful inte fe ence to adio o
television eception, which can be dete mined by tu ning the equipment off and on, the
use is encou aged to t y to co ect the inte fe ence by one of the following measu es:
 Reo ient o elocate the eceiving antenna
 Inc ease the sepa ation between the equipment and eceive
 Connect the equipment into an outlet on a ci cuit diffe ent f om that to which
the eceive is connected
 Consult the deale o an expe ienced adio/TV technician fo help
2. FCC Pa t 15 Clause 15.21 [ Do not Modify wa ning ]:
 Changes o modifications not exp essly app oved by the pa ty esponsible fo
compliance could void the use 's autho ity to ope ate the equipment
 FCC Pa t 15.19(a) [inte fe ence compliance statement], unless the following
statement is al eady p ovided on the device label
 This device complies with pa t 15 of the FCC Rules. Ope ation is subject
to the following two conditions: (1) This device may not cause ha mful
inte fe ence, and (2) this device must accept any inte fe ence eceived,
including inte fe ence that may cause undesi ed ope ation.
3. RF Exposu e Guidance:
 In o de to comply with FCC RF Exposu e equi ements, this device must be
installed to p ovide at least 20 cm sepa ation f om the human body at all times.

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ISED
• ISED RSS Gen Notice:
1. This device complies with Indust y Canada’s licence-exempt RSSs. Ope ation is subject
to the following two conditions:
 This device may not cause inte fe ence; and
 This device must accept any inte fe ence, including inte fe ence that may cause
undesi ed ope ation of the device.
2. Le p ésent appa eil est confo me aux CNR d’Indust ie Canada applicables aux appa eils
adio exempts de licence. L’exploitation est auto isée aux deux conditions suivantes:
 l’appa eil ne doit pas p odui e de b ouillage;
 l’appa eil doit accepte tout b ouillage adioélect ique subi, même si le
b ouillage est susceptible d’en comp omett e le fonctionnement.
• ISED Canada ICES Compliance: CAN ICES-3 (B)/NMB-3(B)
• ISED RF Exposu e Guidance:
1. In o de to comply with FCC / ISED RF Exposu e equi ements, this device must be
installed to p ovide at least 20 cm sepa ation f om the human body at all times.
2. Afin de se confo me aux exigences d'exposition RF FCC / ISED, cet appa eil doit êt e
installé pou fou ni au moins 20 cm de sépa ation du co ps humain en tout temps.
UL