Unitron Moxi Kiss User manual

Moxi™Kiss
behind-the-ear (BTE)
hearing aid guide

Thank you
Thank you for choosing Unitron Moxi™ Kiss
hearing aids.
At Unitron, we care deeply about people with
hearing loss. We work closely with hearing
healthcare professionals to make advanced,
purpose-driven solutions available to everyone.
Because hearing matters.
Your hearing aids
Hearing healthcare professional: ________________
____________________________________________
Telephone: __________________________________
Model: ______________________________________
Serial number: _______________________________
Replacement batteries: Size 312
Warranty: ___________________________________
Program 1 is for: ______________________________
Program 2 is for: _____________________________
Program 3 is for: _____________________________
Program 4 is for: _____________________________
Date of purchase: _____________________________

Quick reference
Changing batteries Low battery warning
2 beeps every
30 minutes
312
On/Off
Table of contents
Your hearing aids at a glance.............................................................2
Warnings ............................................................................................4
Putting your hearing aids on your ears .............................................8
Turning your hearing aids on and off .............................................. 10
Battery information ..........................................................................11
Tips for wearing hearing aids for the first time................................ 14
Tinnitus masker ............................................................................... 16
Operating instructions ..................................................................... 19
Using the telephone ........................................................................22
Caring for your hearing aids ............................................................25
Cleaning your hearing aids ..............................................................26
Signature features of your hearing aids ......................................... 28
Troubleshooting guide ..................................................................... 31
Service and warranty .......................................................................36
Warning to hearing aid dispensers
(to comply with the U.S. Food and Drug
Administration (FDA) regulations) ................................................. 38
Compliance information ..................................................................40
Information and explanation of symbols ........................................42
Client feedback ................................................................................44
Additional notes ...............................................................................45
on off open
Plus
(+) signs
Battery size

2 3
Your hearing aids at a glance
1 W i r e - connects the speaker unit to your hearing
aids
2 Microphone - sound enters your hearing aids via
the microphones
3 Battery door/on & off - close the door to turn on
your hearing aids, partly open the door to turn off
your hearing aids. Opening the door all the way
gives you access to change the battery
4 Dome - holds the tube in place in your ear canal
5 Retention piece - helps prevent the dome and slim
tube from moving out of the ear canal
6 Speaker unit - amplifies the sound and sends it
directly into the ear canal
7 Custom mold - holds the hearing aids in place and
contains the speaker unit
2
2
3
3
4
1
1
5
7
6
6

4 5
Warnings
Hearing aids should only be used as directed
by your physician or hearing healthcare
professional.
Hearing aids will not restore normal hearing
and will not prevent or improve a hearing
impairment resulting from organic conditions.
Do not use your hearing aids in explosion
hazard areas.
Allergic reactions to hearing aids are unlikely.
However, if you experience itching, redness,
soreness, inflammation or a burning
sensation in or around your ears, inform your
hearing healthcare professional and contact
your physician.
In the unlikely case that any parts remain in
the ear canal after the removal of the hearing
aid, contact a physician immediately.
Remove your hearing aids for CT and
MRI scans or for other electromagnetic
procedures.
Special care should be exercised in wearing
hearing aids when maximum sound
pressure levels exceed 132 decibels. There
may be a risk of impairing your remaining
hearing. Speak with your hearing healthcare
professional to ensure the maximum output
of your hearing aids is suitable for your
particular hearing loss.
Easy-t magnet warnings
Be sure the magnet is securely affixed to the
telephone.
Keep loose magnets out of reach of children
and pets.
If the magnet falls into your ear, contact your
hearing healthcare professional.
If the magnet is swallowed, contact your
physician immediately.
The magnet may affect some medical devices
or electronic systems. Always keep the
magnet (or the telephone equipped with
the magnet) at least 30 cm (12”) away from

6 7
pacemakers, credit cards, floppy disks or
other magnetically sensitive devices.
Too high distortion during dialing or
phoning may mean that the phone handset
is stressed by the magnet. To avoid any
damage, please move the magnet to another
place on the telephone receiver.
Battery warnings
Never leave hearing aids or batteries where
small children and pets can reach them.
Never put hearing aids or batteries in
your mouth. If a hearing aid or battery is
swallowed, call a physician immediately.
Precautions
The use of hearing aids is only part of hearing
rehabilitation; auditory training and lip
reading instruction may be required as well.
In most cases, infrequent use of hearing aids
does not provide full benefit. Once you have
become accustomed to your hearing aids,
wear your hearing aids everyday all day.
Your hearing aids use the most modern
components to provide the best possible
sound quality in every listening situation.
However, communication devices such as
digital cell phones can create interference
(a buzzing sound) in hearing aids. If you
experience interference from a cell phone
being used close by, you can minimize this
interference in a number of ways. Switch your
hearing aids to another program, turn your
head in a different direction or locate the cell
phone and move away from it.
Note to hearing healthcare professional
Domes should never be fitted on patients
with perforated eardrums, exposed middle
ear cavities, or surgically altered ear
canals. In the case of such a condition, we
recommend to use a customized ear mold.
Labeling
The serial number and year of manufacture are
located inside the battery door.

8 9
Moxi Kiss with custom shells
1. Hold the custom shell
between your thumb and
index finger. The opening
should be pointing in
towards your ear canal
with the hearing aid resting
upwards over the top of
your ear.
2. Carefully insert the custom
shell into your ear. The
shell should fit into your
ear snugly and comfortably.
3. Place the hearing aid over
the top of your ear.
Putting your hearing aids on your ears
Your hearing aids may be color-coded with a small
dot that is visible when the battery door is open:
red = right ear; blue = left ear.
Moxi Kiss with domes
1. Hold the wire where it
attaches to the dome and
gently push the dome into
your ear canal. The wire
should lie flush against your
head and not stick out.
2. Place the hearing aid over the
top of your ear.
3. Place the retention piece
in your ear so it rests at the
bottom of the opening of
your ear canal.
1.
2.
3.
1.
2.
3.

10 11
Turning your hearing aids on and off
Your hearing aids have a three-position battery
door that acts as an on/off switch and that
allows access to the battery compartment.
1. On: Close the battery door
fully.
Note: It may take 5 seconds
before the hearing aids turn on.
Your hearing healthcare provider
can additionally increase the
start up delay if required.
2. Off: Partially open the battery
door.
3. Open: Fully open the battery
door to access and change the
battery.
Note: When turning your hearing
aid on and off while it is on the
ear, grasp the top and bottom of
the hearing aid with your index
finger and thumb. Use the index finger of your
opposite hand to open and close the battery door.
Battery information
To replace the battery, fully open the battery door
for access to the battery compartment.
Low battery warning
Two long beeps indicate the hearing aid battery
is low. After the low battery warning, you may
experience some reduction in sound quality. This
is normal and can be remedied by inserting fresh
batteries into the hearing aids.
If you are not able to hear the low battery
warning, your hearing healthcare professional
can change the pitch or loudness of the low
battery warning. If you prefer, it can be turned off
entirely.
Your hearing aids are designed to generate a
low battery warning every 30 minutes until you
change the batteries, but depending on the
condition of the batteries, they may die before
another low battery warning occurs. Therefore, it
is recommended that the batteries are replaced
as soon as possible once you hear the low
battery warning.
1.
1.
2.
3.

12 13
Replacing the battery
1. Gently swing out the battery
door with your fingernail.
2. Push the battery with your
thumb and index finger
towards the open side, and
remove.
3. Insert the new battery into the
battery compartment with the
plus (+) sign on the battery
facing the same way as the
plus (+) sign on the edge of
the battery door. This will
ensure that the battery door
closes properly.
Note: If the battery is inserted
incorrectly, the hearing aid will
not turn on.
4. Close the battery door.
1.
2.
3.
4.
Caring for batteries
Always discard batteries in a safe and
environmentally friendly way.
To prolong battery life, remember to turn your
hearing aids off when not in use.
Remove the batteries and keep the battery door
open while hearing aids are not in use. This will
allow internal moisture to evaporate.

14 15
Tips for wearing hearing aids for the
first time
1. Start in a quiet room at home first to get
used to the new sound quality. Sounds like
the ticking of a clock, the humming of the
computer, the beep of the microwave or the
rustling of clothes or paper may seem loud
to you at first, because you have not been
hearing them properly for a long time.
2. Read aloud to yourself and learn to correct
the volume of your own voice when you are
wearing the hearing aids.
3. Talk to different people and learn how to
distinguish between different sound patterns
again.
4. It will take some time before you are
completely used to your hearing aids and can
fully enjoy the benefits.
5. Wear your hearing aids for as many hours a
day as you can, and for a little longer each day.
6. Make notes at the back of this booklet,
write down difficult situations and describe
what any unpleasant noises were like. This
information will help your hearing healthcare
professional to fine-tune the devices better
for you.
7. Involve your family and friends in this
familiarization period. For example,
ask someone to set the television to a
comfortable volume.
8. When you are beginning to get used to
wearing the hearing aids, wear them in more
difficult listening environments such as the
office, at parties or in restaurants. This can
be difficult even for people who can hear
normally. Give yourself time to regain your
ability to hear in these difficult situations.
9. Make your hearing aids part of your everyday
life and be patient with yourself until you
have retrained yourself to interpret the
sounds correctly.

16 17
Tinnitus masker
Unitron’s tinnitus masker is a broadband sound
generator available in some hearing instruments.
It provides a means of sound enrichment therapy
that can be used as part of a personalized
tinnitus management program to provide
temporary relief from tinnitus.
The underlying principle of sound enrichment
is to provide supplementary noise stimulation
which can help defocus your attention from
your tinnitus and avoid negative reactions.
Sound enrichment, coupled with instructional
counseling, is an established approach to
managing tinnitus.
Tinnitus masker warnings
Should you develop any side effects while
using Unitron’s tinnitus masker, you should
discontinue use of the device and seek a
medical evaluation. Side effects include
headaches, nausea, dizziness, heart
palpitations or decrease in auditory function
(such as decreased loudness tolerance,
speech not as clear or worsening of tinnitus).
According to OSHA regulation, the volume
of Unitron’s tinnitus masker can be set to a
level which could lead to permanent hearing
damage when used for a prolonged period
of time. Should the tinnitus masker be set
to such a level in your hearing aid, your
hearing healthcare professional will advise
you of the maximum amount of time per
day you should use the tinnitus masker. The
tinnitus masker should never be used at
uncomfortable levels.
Caution: U.S. Federal law restricts this device
to sale by or on the order of a licenced
hearing healthcare professional.

18 19
Important information
Unitron’s tinnitus masker generates sounds
that are used as part of your personalized
tinnitus management program to provide
relief from tinnitus. It should always be used
as prescribed by your hearing healthcare
professional.
Good health practice requires that a person
reporting tinnitus have a medical evaluation
by a licensed ear physician before using
a sound generator. The purpose of such
an evaluation is to ensure that medically
treatable conditions, which may be causing
tinnitus, are identified and treated prior to
using a sound generator.
Unitron’s tinnitus masker is intended for
adults 18 years of age or older who have both
hearing loss and tinnitus.
Operating instructions
Your hearing aids can be adjusted with the use of
an optional Unitron remote.
Remote control
The optional remote control allows you to switch
between different listening programs, and
change your volume or comfort-clarity settings.
Program control
Each time you push the button, you will move to
a new program.
Program 1
(e.g. automatic program)
1 beep
Program 2
(e.g. speech in noise)
2 beeps
Program 3
(e.g. easy-t/telephone)
3 beeps
Program 4 (e.g. music) 4 beeps
Easy-t/telephone (see pg 22) short melody
Your hearing aids beep to indicate which
program you are in.

20 21
Volume control
If your remote control has been configured to
adjust volume, you can adjust the volume level
by pushing the + or – button.
As you change the volume, your hearing aids will
beep.
Volume setting Beeps
Recommended volume level 1 beep
Turning volume up short beep
Turning volume down short beep
Maximum volume level 2 beeps
Minimum volume level 2 beeps
Comfort-clarity control
If the remote control has been configured to
adjust the comfort-clarity control, you can
adjust the comfort or clarity by pushing the
+ or – button. After each press wait for about
4-5 seconds to allow the hearing aid to adjust to
the new setting.
As you change the comfort-clarity level, your
hearing aids will beep.
Comfort-clarity control setting Beeps
Ideal comfort and clarity level 1 beep
Increase sound clarity level short beep
Increase listening comfort short beep
Maximum sound clarity level 2 beeps
Maximum listening comfort level 2 beeps
Tinnitus masker
If your remote control has been configured to
adjust the tinnitus masker, you can adjust the
level of the noise when your hearing aids are in
a tinnitus masker program. To adjust the noise
level, press + to increase and – to decrease.
As you change the level, your hearing aids will
beep.
Learning
Your hearing aids will learn your adjustments in
different environments, if this feature has been
enabled by your hearing healthcare professional.
Over time, the hearing aids will adjust the default
settings to the levels that you typically use.
Your hearing healthcare professional can help
you identify your different settings.

22 23
Using the telephone
As telephones do not all work the same, you
may experience different results from different
phones. You can use many phones by simply
holding the receiver to your ear, without the
need to change to a dedicated telephone
program on your hearing aid. Remember to
move the handset slightly up or back to find the
position that sounds best to you.
Depending on the phone type you use, your
hearing healthcare professional might have
selected a dedicated phone program on your
hearing aids. Therefore your hearing aid may
have an automatic telephone program (easy-t
feature), which automatically switches you to a
dedicated telephone program when your hearing
aid is close to a telephone receiver. You will
hear a short melody to indicate you are in the
telephone (easy-t) program.
When the receiver is moved away from the
hearing aid it will automatically return to the
previous listening program. If the hearing aid
does not switch to the telephone program
automatically when the telephone receiver
is placed in proximity, the magnet for easy-t
hearing aids should be attached to the
telephone receiver. The magnet is designed to
strengthen the magnetic field at the ear piece of
hearing aid compatible telephones.
To affix the optional easy-t magnet:
1. Clean the telephone receiver.
Hold the magnet near
the “listening end” of your
telephone receiver and release
it. The magnet will flip to the
appropriate side and seek the optimal
position on the telephone receiver.
2. Place the double-sided tape
in this optimal position on the
telephone receiver.
1.
2.

24 25
3. Attach the magnet to the tape.
Your hearing healthcare
professional may also have set up a
phone program that you can access
through your optional remote
control.
If your hearing aids are configured to work with
the wireless uDirect™ 2 neck worn accessory,
you might benefit from a Bluetooth® hands free
option. Refer to the uDirect 2 user guide for more
information.
If DuoLink is enabled for the automatic phone
program, both hearing aids are synchronized
and the listening preference for the opposite
ear will also change when an automatic phone
program is activated.
® Bluetooth is a registered trademark of Bluetooth SIG Inc.
3. Caring for your hearing aids
Open the battery door when not in use.
Always remove your hearing aids when using
hair care products. The hearing aids can become
clogged and cease to function properly.
Do not wear your hearing aids in the bath or
shower or immerse them in water.
If your hearing aids do become wet, do not
attempt to dry them in an oven or microwave. Do
not adjust any controls. Open the battery doors
immediately, and allow your hearing aids to dry
naturally for 24 hours.
Protect your hearing aids from excessive heat
(hair dryer, vehicle glove box or dashboard).
Ensure you do not twist or squeeze the tube
when your hearing aids are placed in their case.
Regular use of a dehumidifier, such as a Dri-Aid
kit, can help prevent corrosion and prolong the
life of your hearing aids.

26 27
Do not drop your hearing aids or knock them
against hard surfaces.
Cleaning your hearing aids
Ear wax is natural and common. Ensuring your
hearing aids are free of ear wax is an important
step in your daily cleaning and maintenance
routine.
Never use alcohol to clean your hearing aids,
custom molds or domes.
Do not use sharp tools to dislodge ear wax.
Sticking household items into your hearing aids
or custom molds can seriously damage them.
Custom shells and domes
Clean the domes and shells on the
outside daily with a damp cloth.
Avoid getting any water in and around
the speaker units (microphone shields) and
custom shells.
Note: The wires, speakers, domes or custom
shells should never be rinsed or submerged
in water as water drops may block sound or
damage the electrical components of the hearing
aids.
Domes should be replaced by your hearing
healthcare professional every 3-6 months.
If your shells require further cleaning, the
speaker waxguard may be plugged and
require replacing. See your hearing healthcare
professional.

28 29
Signature features of your
hearing aids
Comfort-clarity control
Your hearing aids automatically adjust to focus
on hearing speech more clearly or providing
comfort in noisy situations. Some Moxi Kiss
hearing aid models provide a control to adjust
comfort-clarity settings.
Adjusting the comfort-clarity control up causes
your hearing aids to focus more on speech clarity.
Adjusting the comfort-clarity control down
causes your hearing aids to soften background
noise, providing more comfort.
Comfort-clarity control adjustments can be made
using a remote control. Please talk with your
hearing healthcare professional to find out if
controls have been programmed for the comfort-
clarity control.
As you adjust the comfort-clarity control, your
hearing aids will gradually learn your preferred
comfort-clarity settings.
Binaural Phone
The Binaural Phone feature enables you to hold
a landline or mobile phone to one ear and hear
the sound clearly in both ears. No accessories
are required.
uDirect 2 and uTV 2
The uDirect 2 and uTV™ 2 are optional
accessories for Moxi Kiss hearing aids.
• uDirect 2 provides easy, hands-free access to
Bluetooth enabled devices, such as mobile
phones. It also has a wired audio jack to plug
in devices like MP3 players. uDirect 2 also
provides remote control functions to adjust
your hearing aids for increased listening
comfort.
• uTV 2 is used with the uDirect 2 to transmit
sound from your TV directly to your hearing
aids. The uTV 2 can also transmit sound from
stereo systems, computers and other audio
sources.

30 31
For more information on using the uDirect 2
or uTV 2, please see the user guide for that
accessory. For information on how to get a
uDirect 2 or uTV 2 accessory, please contact your
hearing healthcare professional.
Cause Possible remedy
No sound
Not turned on Turn on
Low/dead battery Replace battery
Poor battery contact Consult your hearing
healthcare professional
Battery upside down Insert battery plus (+) side
up
Custom shells/domes
blocked with ear wax
Clean custom shells/ domes.
See “Cleaning your hearing
aids.” Consult your hearing
healthcare professional
Plugged microphone
opening
Consult your hearing
healthcare professional
Troubleshooting guide

32 33
Cause Possible remedy
Not loud enough
Low volume Turn up volume; see hearing
healthcare professional for
models without a volume
control or if problem persists
Low battery Replace battery
Custom shells/domes not
inserted properly
See “Putting your hearing
aids on your ears.” Reinsert
carefully
Change in hearing Consult your hearing
healthcare professional
Custom shells/domes
blocked with ear wax
Clean custom shells/domes.
See “Cleaning your hearing
aids.” Consult your hearing
healthcare professional
Plugged microphone
opening
Consult your hearing
healthcare professional
Cause Possible remedy
Intermittent
Low battery Replace battery
Dirty battery contact Consult your hearing
healthcare professional
Two long beeps
Low battery Replace battery
Whistling
Custom shells/domes not
inserted properly
Remove and reinsert
carefully
Hand/clothing near ear Remove hand/clothing from
ear
Poorly fitting custom
shells/domes
Consult your hearing
healthcare professional

34 35
Cause Possible remedy
Not clear, distorted
Poorly fitting custom
shells/domes
Consult your hearing
healthcare professional
Custom shells/domes
blocked with ear wax
Clean custom shells/domes.
See “Cleaning your hearing
aids.” Consult your hearing
healthcare professional
Low battery Replace battery
Plugged microphone
opening
Consult your hearing
healthcare professional
Custom shells/domes falling out of ear
Poorly fitting custom
shells/domes
Consult your hearing
healthcare professional
Custom shells/domes not
inserted properly
See “Putting your hearing
aids on your ears.” Reinsert
carefully
Cause Possible remedy
Weak on the telephone
Telephone not positioned
properly
Move telephone receiver
around ear for clearer signal.
See “Using the telephone”
Hearing aid requires
adjustment
Consult your hearing
healthcare professional
For any problems not listed in the guide, contact your
hearing healthcare professional.