Unitron Moxi Kiss User manual

Moxi™Kiss
behind-the-ear (BTE)
hearing aid guide

Thank you
Thank you for choosing Unitron Moxi™ Kiss
hearing aids.
At Unitron, we care deeply about people with
hearing loss. We work closely with hearing
healthcare professionals to make advanced,
purpose-driven solutions available to everyone.
Because hearing matters.
Your hearing aids
Hearing healthcare professional: ________________
____________________________________________
Telephone: __________________________________
Model: ______________________________________
Serial number: _______________________________
Replacement batteries: Size 312
Warranty: ___________________________________
Program 1 is for: ______________________________
Program 2 is for: _____________________________
Program 3 is for: _____________________________
Program 4 is for: _____________________________
Date of purchase: _____________________________

Quick reference
Changing batteries Low battery warning
2 beeps every
30 minutes
312
On/Off
Table of contents
Your hearing aids at a glance.............................................................2
Warnings ............................................................................................4
Putting your hearing aids on your ears .............................................8
Turning your hearing aids on and off .............................................. 10
Battery information ..........................................................................11
Tips for wearing hearing aids for the first time................................ 14
Tinnitus masker ............................................................................... 16
Operating instructions ..................................................................... 19
Using the telephone ........................................................................22
Caring for your hearing aids ............................................................25
Cleaning your hearing aids ..............................................................26
Signature features of your hearing aids ......................................... 28
Troubleshooting guide ..................................................................... 31
Service and warranty .......................................................................36
Warning to hearing aid dispensers
(to comply with the U.S. Food and Drug
Administration (FDA) regulations) ................................................. 38
Compliance information ..................................................................40
Information and explanation of symbols ........................................42
Client feedback ................................................................................44
Additional notes ...............................................................................45
on off open
Plus
(+) signs
Battery size

2 3
Your hearing aids at a glance
1 W i r e - connects the speaker unit to your hearing
aids
2 Microphone - sound enters your hearing aids via
the microphones
3 Battery door/on & off - close the door to turn on
your hearing aids, partly open the door to turn off
your hearing aids. Opening the door all the way
gives you access to change the battery
4 Dome - holds the tube in place in your ear canal
5 Retention piece - helps prevent the dome and slim
tube from moving out of the ear canal
6 Speaker unit - amplifies the sound and sends it
directly into the ear canal
7 Custom mold - holds the hearing aids in place and
contains the speaker unit
2
2
3
3
4
1
1
5
7
6
6

4 5
Warnings
Hearing aids should only be used as directed
by your physician or hearing healthcare
professional.
Hearing aids will not restore normal hearing
and will not prevent or improve a hearing
impairment resulting from organic conditions.
Do not use your hearing aids in explosion
hazard areas.
Allergic reactions to hearing aids are unlikely.
However, if you experience itching, redness,
soreness, inflammation or a burning
sensation in or around your ears, inform your
hearing healthcare professional and contact
your physician.
In the unlikely case that any parts remain in
the ear canal after the removal of the hearing
aid, contact a physician immediately.
Remove your hearing aids for CT and
MRI scans or for other electromagnetic
procedures.
Special care should be exercised in wearing
hearing aids when maximum sound
pressure levels exceed 132 decibels. There
may be a risk of impairing your remaining
hearing. Speak with your hearing healthcare
professional to ensure the maximum output
of your hearing aids is suitable for your
particular hearing loss.
Easy-t magnet warnings
Be sure the magnet is securely affixed to the
telephone.
Keep loose magnets out of reach of children
and pets.
If the magnet falls into your ear, contact your
hearing healthcare professional.
If the magnet is swallowed, contact your
physician immediately.
The magnet may affect some medical devices
or electronic systems. Always keep the
magnet (or the telephone equipped with
the magnet) at least 30 cm (12”) away from

6 7
pacemakers, credit cards, floppy disks or
other magnetically sensitive devices.
Too high distortion during dialing or
phoning may mean that the phone handset
is stressed by the magnet. To avoid any
damage, please move the magnet to another
place on the telephone receiver.
Battery warnings
Never leave hearing aids or batteries where
small children and pets can reach them.
Never put hearing aids or batteries in
your mouth. If a hearing aid or battery is
swallowed, call a physician immediately.
Precautions
The use of hearing aids is only part of hearing
rehabilitation; auditory training and lip
reading instruction may be required as well.
In most cases, infrequent use of hearing aids
does not provide full benefit. Once you have
become accustomed to your hearing aids,
wear your hearing aids everyday all day.
Your hearing aids use the most modern
components to provide the best possible
sound quality in every listening situation.
However, communication devices such as
digital cell phones can create interference
(a buzzing sound) in hearing aids. If you
experience interference from a cell phone
being used close by, you can minimize this
interference in a number of ways. Switch your
hearing aids to another program, turn your
head in a different direction or locate the cell
phone and move away from it.
Note to hearing healthcare professional
Domes should never be fitted on patients
with perforated eardrums, exposed middle
ear cavities, or surgically altered ear
canals. In the case of such a condition, we
recommend to use a customized ear mold.
Labeling
The serial number and year of manufacture are
located inside the battery door.

8 9
Moxi Kiss with custom shells
1. Hold the custom shell
between your thumb and
index finger. The opening
should be pointing in
towards your ear canal
with the hearing aid resting
upwards over the top of
your ear.
2. Carefully insert the custom
shell into your ear. The
shell should fit into your
ear snugly and comfortably.
3. Place the hearing aid over
the top of your ear.
Putting your hearing aids on your ears
Your hearing aids may be color-coded with a small
dot that is visible when the battery door is open:
red = right ear; blue = left ear.
Moxi Kiss with domes
1. Hold the wire where it
attaches to the dome and
gently push the dome into
your ear canal. The wire
should lie flush against your
head and not stick out.
2. Place the hearing aid over the
top of your ear.
3. Place the retention piece
in your ear so it rests at the
bottom of the opening of
your ear canal.
1.
2.
3.
1.
2.
3.

10 11
Turning your hearing aids on and off
Your hearing aids have a three-position battery
door that acts as an on/off switch and that
allows access to the battery compartment.
1. On: Close the battery door
fully.
Note: It may take 5 seconds
before the hearing aids turn on.
Your hearing healthcare provider
can additionally increase the
start up delay if required.
2. Off: Partially open the battery
door.
3. Open: Fully open the battery
door to access and change the
battery.
Note: When turning your hearing
aid on and off while it is on the
ear, grasp the top and bottom of
the hearing aid with your index
finger and thumb. Use the index finger of your
opposite hand to open and close the battery door.
Battery information
To replace the battery, fully open the battery door
for access to the battery compartment.
Low battery warning
Two long beeps indicate the hearing aid battery
is low. After the low battery warning, you may
experience some reduction in sound quality. This
is normal and can be remedied by inserting fresh
batteries into the hearing aids.
If you are not able to hear the low battery
warning, your hearing healthcare professional
can change the pitch or loudness of the low
battery warning. If you prefer, it can be turned off
entirely.
Your hearing aids are designed to generate a
low battery warning every 30 minutes until you
change the batteries, but depending on the
condition of the batteries, they may die before
another low battery warning occurs. Therefore, it
is recommended that the batteries are replaced
as soon as possible once you hear the low
battery warning.
1.
1.
2.
3.

12 13
Replacing the battery
1. Gently swing out the battery
door with your fingernail.
2. Push the battery with your
thumb and index finger
towards the open side, and
remove.
3. Insert the new battery into the
battery compartment with the
plus (+) sign on the battery
facing the same way as the
plus (+) sign on the edge of
the battery door. This will
ensure that the battery door
closes properly.
Note: If the battery is inserted
incorrectly, the hearing aid will
not turn on.
4. Close the battery door.
1.
2.
3.
4.
Caring for batteries
Always discard batteries in a safe and
environmentally friendly way.
To prolong battery life, remember to turn your
hearing aids off when not in use.
Remove the batteries and keep the battery door
open while hearing aids are not in use. This will
allow internal moisture to evaporate.

14 15
Tips for wearing hearing aids for the
first time
1. Start in a quiet room at home first to get
used to the new sound quality. Sounds like
the ticking of a clock, the humming of the
computer, the beep of the microwave or the
rustling of clothes or paper may seem loud
to you at first, because you have not been
hearing them properly for a long time.
2. Read aloud to yourself and learn to correct
the volume of your own voice when you are
wearing the hearing aids.
3. Talk to different people and learn how to
distinguish between different sound patterns
again.
4. It will take some time before you are
completely used to your hearing aids and can
fully enjoy the benefits.
5. Wear your hearing aids for as many hours a
day as you can, and for a little longer each day.
6. Make notes at the back of this booklet,
write down difficult situations and describe
what any unpleasant noises were like. This
information will help your hearing healthcare
professional to fine-tune the devices better
for you.
7. Involve your family and friends in this
familiarization period. For example,
ask someone to set the television to a
comfortable volume.
8. When you are beginning to get used to
wearing the hearing aids, wear them in more
difficult listening environments such as the
office, at parties or in restaurants. This can
be difficult even for people who can hear
normally. Give yourself time to regain your
ability to hear in these difficult situations.
9. Make your hearing aids part of your everyday
life and be patient with yourself until you
have retrained yourself to interpret the
sounds correctly.