Unitron uDirect 3 User manual

uDirect
guide

Thank you
Thank you for choosing the Unitron uDirect™.
At Unitron, we care deeply about people with
hearing loss. We work closely with hearing
healthcare professionals to make advanced,
purpose-driven solutions available to everyone.
Because hearing matters.
The intended use of uDirect  is to wirelessly
stream audio from dierent Bluetooth®devices
to your hearing aids. For example, mobile
phones, MP players etc.
You can also stream other audio devices
directly via a plug. For example, computers,
Roger and FM receivers.
uDirect  can also be used as a remote control
to adapt your hearing aids to dierent listening
situations.
Please note that your hearing healthcare
professional must congure your uDirect 
before it can be used as a remote control for your
hearing aids.
Your uDirect 
Hearing healthcare professional: _______________
___________________________________________
Telephone: _________________________________
Serial number of uDirect : ____________________
Warranty: __________________________________
Date of purchase:____________________________
The uControl™app can be downloaded at the
App Store and Google play. Search for Unitron and
select uControl.

Table of contentsQuick reference
Your uDirect  at a glance .......................................................... 
Setting up the power supply ...................................................... 
Charging the uDirect ................................................................ 
Turning the uDirect  on and o ................................................. 
Summary of indicator lights....................................................... 
Wearing the uDirect  correctly................................................ 
Operating distance................................................................... 
Button lock function................................................................. 
Testing sound via the uDirect ................................................ 
Access button functionality ..................................................... 
Spoken notications................................................................ 
uControl app............................................................................. 
Using uDirect  as a remote control for your hearing aid ......... 
Using uDirect  with a mobile phone .......................................
Advanced phone options ......................................................... 
Using the external microphone ................................................ 
Using uDirect with uTV  ......................................................... 
Using uDirect  with uMic.........................................................
Using uDirect  with an audio device with Bluetooth............... 
Using uDirect  with an audio device with a headphone jack.. 
Setting up the FM receiver........................................................
Managing multiple audio inputs to the uDirect ..................... 
Resetting your uDirect  ........................................................... 
Deleting the pairing of Bluetooth devices ............................... 
Troubleshooting guide ............................................................. 
Warnings .................................................................................. 
Information and explanation of symbols................................. 
Compliance information........................................................... 
O On
Charging uDirect 
Power indicator
Solid red - charging
Solid green - fully charged
Red blink - low battery
No light - battery drained
Audio indicator
Solid orange - streaming
Solid violet - demo sound
Solid blue - fully charged
Blue short blink - 1 device
connected
Blue double blink - 2 devices
connected
Blue very fast blink - pairing
Bluetooth pairing
Wearing uDirect 
On/O
2 seconds
Blue blink

32
Accessories
15, 16 Universal power supply with mini-USB plug
17-20 US, EU, UK, AUS adapter
Other optional accessories
External lapel microphone ‘MC1’
Short neckloop (51 cm)
Unitron uTV  (Bluetooth transmitter for TV use)
Audio cable, 1.5 m / 5 .
USB cable, 3 m / 10 .
(Included country adaptors may vary by country.)
Your uDirect  at a glance
Buttons
1 Access ( )
2 Volume ( )
3 Home ( )
4 Connect ( )
5 On/O switch ( )
Inputs
6 Microphone openings
7 Audio input (3.5mm jack)
8 FM input (Europlug)
9 Charging input (mini-USB)
Indicators
10 Audio indicator
11 Power indicator (power)
Neckloop
12 Neckloop sockets
13 Neckloop (with antenna)
14 Neckloop plugs
*Can be congured by your hearing healthcare professional.
6
1
2
3
5
10
11
12
14
4
13
7 8 9
15
16 17 18
2019

54
Charging the uDirect 
Your uDirect  has a non-removable
rechargeable battery.
To charge it:
. Plug the mini-USB plug into the mini-USB
port on the uDirect .
. Plug the power supply into a power outlet.
During charging, the power indicator is solid
red, this typically takes  minutes.
When the battery is fully charged, the power
indicator is solid green.
It is safe to leave the uDirect  connected to the
charger overnight.
When charging your uDirect  for the rst time,
let it charge for at least three hours, even if the
battery indicator is not lit or turns green earlier.
Setting up the power supply
. Select the adapter that corresponds to your
country.
US EU UK AUS
. Insert the round corner of
the adapter to the round
corner of the universal
power supply until it is
completely inserted.
. Click the tail of the adapter
in to lock it into place.
Make sure the adapter is securely locked.
To remove the power adapter:
. Pull back the tab on the
universal power supply and
hold.
. Gently pull the adapter
upwards to remove it from
receptacle.
. Then start over with step one (above).
2.
1. 2.
3.

76
A new battery’s full performance is achieved only
aer three complete charge and discharge cycles.
uT V™ can also be used as a charging station for
uDirect .
Turning the uDirect  on and o
Slide the power switch
() as shown to turn
the uDirect  on or o.
Switch the uDirect 
o when not in use or if in storage or during
transportation.
For operational use switch the uDirect  on.
Summary of indicator lights
The indicator lights provide helpful information
as follows:
Power indicator
Charging Solid red
Charged and full
battery
Solid green
Switching on Green 2 seconds
Switching o Blink red, then solid 2
seconds*
Battery above 10%,
normal operation
Slow blink green **
<10% battery,
charging required
(at least 2 hours)
Short blink red**
Battery dead,
charging required
(at least 2 hours)
No light aer switching on
Enable/disable
lock state
Short blink red (lock) or short
blink green (unlocked)
* When switching the uDirect  o, the
power indicator may blink red rst while
the uDirect is properly disconnecting all
Bluetooth devices.
O On

98
Audio indicator
The neckloop must be plugged in for any
streaming.
Plug or FM streaming Solid orange
Bluetooth phone or
music streaming
Solid blue
One Bluetooth device
connected
Short blink blue
Two Bluetooth devices
connected
Double-blink blue
Bluetooth pairing Very fast blue blinking
Demo sound playing Solid pink
The Bluetooth pairing indication will be visible
even if the neckloop is not plugged in.
During cable or FM streaming, the audio
indicator will remain orange regardless of the
Bluetooth connection state.
** If the neckloop is not connected to the
uDirect , the battery level is only shown
during startup, charging and when a button
is pressed.
Aer unplugging the neckloop the uDirect
enters power down mode aer two minutes
and the power indicator goes o. Only the
remote control functions can be used while the
neckloop is unplugged.
Battery state
The color of the power indicator informs you
about the uDirect  battery state.
The green power indicator indicates a battery
level >%.
The red power indicator indicates a battery
level <%. Less than one and a half hours
streaming remain and the battery should be
charged for at least twohours.

1110
Wearing the uDirect  correctly
Before any phone, music or TV streaming can
take place, the uDirect  must be switched on
and worn correctly as shown below:
. Put the neckloop
around your neck (easily
done by unplugging one
neckloop plug).
. Make sure both plugs
are well connected in
the neckloop sockets.
. Switch the uDirect  on.
For streaming, the neckloop must always be
plugged in. When unplugged, the uDirect  will
go into sleep mode aer two minutes. The power
and audio indicators will stop blinking and all
active Bluetooth connections are terminated
to save power. Plug the neckloop in again to
activate the streaming.
Operating distance
If uDirect  is used as a handheld
remote control (without neckloop):
• Maximum distance  cm/’’
• Hold uDirect  as shown
Button lock function
The access ( ) button on your uDirect  can
be locked to avoid inadvertent presses. To lock
the button, press and hold the connect
( )
and Home
( ) buttons simultaneously. The
power indicator light will flash red three times
to indicate that the buttons have been locked.
Press and hold the connect
( ) and Home
( ) buttons simultaneously again to unlock
the buttons.
You will still be able to answer an incoming
telephone call using the access
() button
while it is locked.

1312
will also set the volume level of the spoken
uDirect  messages.
If you cannot hear the sound demo:
• Make sure your hearing aids are inserted
correctly.
• Make sure the uDirect  neckloop is
properly plugged in on both ends and worn
around your neck.
• Make sure the uDirect  is charged and
switched on.
• Make sure you are not on a phone call
connected through the uDirect .
The power indicator is lit as long as you press
a uDirect  button. Green conrms a good
uDirect battery state, red indicates that you
need to charge the uDirect  battery.
Two minutes aer unplugging the neckloop both
indicator lights will switch o and the uDirect 
disconnects Bluetooth to save power.
Testing sound via the uDirect 
. Wear the uDirect  correctly.
. Press and hold the access ( )
button while switching on the device.
Release the access button. The audio
indicator light with turn pink.
The hearing aids will switch to the streaming
mode and you will hear the uDirect  sound
demo.
Use the volume ( ) buttons to adjust the
volume.
The sound demo will stop aer three minutes
or when the access button is pressed.
Adjusting the volume during the sound demo

1514
Spoken notications
Spoken notications inform you about the
dierent operation modes and status of the
uDirect  using text-to-speech, for example low
battery.
Your hearing healthcare professional can
congure the language setting as well as which
notications are spoken.
Caller identication is independent of the
spoken notications level.
Spoken notications must be enabled by your
hearing healthcare professional.
Access button functionality
The access button has multiple
functions:
• Phone: Manages telephone
functions such as accepting
and ending phone calls. See the
section “Using uDirect  with a smartphone
or cell phone” for more information.
• Streaming: It pauses and resumes the
streaming from an audio device.
• Remote control: It can be used to select the
hearing aid programs.

1716
uControl app
The uControl is a smartphone app which
oers quick and easy volume and program
adjustments.
It also provides:
• individual le and right volume control
• additional program controls
• easy Bluetooth pairing
Using uDirect  as a remote control
for your hearing aid
Before the remote control functionality can be
used, your hearing healthcare professional must
enable the remote control.
There are two ways to use the uDirect  as a
remote control:
• The neckloop is plugged in with
both ends, and the uDirect 
must be worn around your neck.
The remote control function is
available as long as you are not
streaming audio.
• The neckloop is completely
un-plugged and uDirect  is
operated at arm’s length. No
streaming is possible in this
conguration.
Make sure the uDirect  is switched on.

1918
Volume change
Press the ( ) volume button on the
uDirect to adjust the volume of your hearing
aids:
• Press ( ) to increase loudness
• Press ( ) to decrease loudness
Program change
Use the access ( ) button to change hearing
aid listening programs.
Changing hearing aid programs is only possible
if no streaming is in progress.
Press and hold the home ( ) button (>two
seconds) to select your favorite hearing
program congured by your hearing healthcare
professional.
Push the home ( ) button to return to the
startup hearing aid program and volume levels
of your hearing aids.
More remote control information
• Your hearing aids may beep to conrm that
your selection was applied.
• Both hearing aids are controlled at the
same time.
• The available hearing aid programs and
volume levels are set by your hearing
healthcare professional.

2120
Using uDirect  with a mobile phone
If you have a mobile phone equipped with
Bluetooth functionality (e.g. iPhone or
android), uDirect  may be used to stream
phone conversations wirelessly to your hearing
aids allowing you to hear the callers voice
directly in your hearing aids. uDirect  picks
up your voice through its own microphone and
streams it to your mobile phone.
During phone calls, the access ( )
button provides a range of features
that help you manage your calls.
To benet from the pairing of the uDirect  and
your mobile phone, we recommend wearing the
uDirect around the neck. During calls, your
voice can only be picked up if the uDirect  is
not covered by clothes.
If you wear the uDirect  under clothing during
phone calls, the external Unitron microphone
“MC” is needed (see the section in this guide
on using the external microphone).
Your voice
Caller’s voice
Bluetooth Wireless signal
Caller’s voice
audible here
Pairing your mobile phone
. Enable Bluetooth on your mobile phone
settings menu.
. Ensure that the uDirect  is turned on
and the neckloop is plugged in and worn
correctly. Press the connect ( ) and the
volume up ( ) buttons at the same time
for two seconds. The audio indicator will
blink blue to indicate pairing mode on the
uDirect.

2322
. Enable Bluetooth pairing mode on your
mobile phone so that a new device can
be added. See manufacturer instructions
for details. If prompted, enter “” for
pairing code.
. If prompted, accept request to grant
uDirect access to your phone book. It is
used for voice calling and caller ID features.
. Conrmation of successful connection is
indicated on the uDirect  when the audio
indicator stops blinking blue. Additionally
a headset symbol ( ) may appear on the
main screen of your mobile phone.
Once pairing is done, your mobile phone
should pair automatically with the uDirect .
Please contact your hearing healthcare
professional if you can not complete the pairing
procedure with the steps described.
The pairing process does not require the
neckloop to be plugged in. For streaming
and Bluetooth connection, the neckloop is
mandatory.
To receive phone calls your phone must support
either the Bluetooth “Head Set” (HSP) or “Hands
Free” (HFP) prole. When pairing to your phone, it
may ask you which Bluetooth service you want to
enable. Select “Headset” or, if available, “Stereo
Headset.”
To access caller ID features, your phone must
support the Phone Book Access Prole (PBAP)
When pairing to a cellular phone, we recommend
disabling the phone key tones and SMS alerts.
To listen to stereo music from your phone, it
must support the ADP/“Stereo Headset”
prole.
A maximum of eight devices can be paired to
the uDirect . A ninth pairing will overwrite the
pairing of the device that has not been used in
the longest amount of time.
The uDirect  can support (connect) two phones
at the same time but only one call at a time is
possible.

2524
Preparing for phone calls
The Bluetooth range (maximum distance
between uDirect  and the phone) is -m
(- ).
Outside this range, the connection will be lost
or you will encounter intermittency during a
call.
When engaged in any phone call, wear the
uDirect normally as shown below (gure a).
• In very noisy environments, you may move
the uDirect  closer to your mouth (gure b).
• Avoid covering the small microphone
openings on the side with your ngers or
clothes (gure c) and do not speak from the
front (gure d).
ab dc
Some phones are congured to play key-press
tones, SMS announcements and conrmation
beeps to the uDirect .
If this is set you will hear these tones
interrupting any active audio streaming through
your hearing aids. Your hearing aids may briefly
switch to streaming mode which may be
unwanted.
Please refer to your phone user guide for
information about disabling these sounds.
Phone calls via Bluetooth will always take
priority over other audio sources on your
uDirect.
It is not possible to change hearing aid programs
using uDirect  during a phone call.
You will hear the caller’s voice through both
hearing aids.

2726
Making phone calls
Use the phone keypad to enter the number and
press the phone dialing button.
When connected, you will hear the dialing tone
through your hearing aids aer approximately
threeseconds.
Using cordless phones (DECT) or older phones
with headset prole only
If your phone only supports the headset
prole (HSP), the connection must be initiated
manually for outgoing calls. This oen applies
to cordless home phones (DECT standard).
For these phones, the audio indicator might not
blink blue even if the phone is paired.
. Dial the number you want to dial on your
phone, or select it from the phone book.
. Briefly press the connect ( ) button, then
wait ve seconds.
. The dialing process will automatically start
and the audio indicator will turn solid blue.
You may hear a conrmation beep through
your hearing aids.
Incoming calls
The uDirect  must be switched on, paired to
the phone and worn correctly.
When a call is received on your phone, the
uDirect audio indicator will show a solid blue
light, and you will hear the ringtone signal
through your hearing aids.
Accepting incoming calls
To accept an incoming call, briefly press the
access ( ) button on your uDirect  once you
hear the ringtone through your hearing aids.
It will take about ve seconds before you hear
the ringtone through your hearing aids.
“click”
Speak into the uDirect , not into the phone,
when the call is in progress.
For your safety, the hearing aid microphones will
remain on at reduced levels during phone calls
and audio streaming.

2928
Only one phone call at a time is possible. A
second ringing phone is ignored while another
call is already connected. You must disconnect
the rst call before answering the second one.
Ending a call
To end a phone call via your uDirect , briefly
press the access ( ) button. The call will
terminate and your hearing aids will return to
the previously-active program or audio source
(such as the audio jack input).
You can also end a call by operating your
phone instead of your uDirect .
Dierent ringtones of the uDirect 
The phone ringtone depends on the uDirect
conguration and your phone capabilities.
The ringtone is assigned automatically during
the initial phone pairing process and cannot be
congured.
When pairing more than one phone, the second
and third paired phone will have a dierent
ringtone. A total of three dierent ringtones are
automatically assigned.
The uDirect  will also announce the caller
name as shown on the phone display (caller
identication using text-to-speech technology).
The name is taken from your phone’s directory.
Please note that this feature must be supported
by your phone. Please consult the phone
user guide or the phone supplier for more
information.
The default language setting of a new uDirect
is US English. Your hearing healthcare
professional may congure the appropriate
language setting for proper pronunciation of the
names. Your hearing healthcare professional
may switch the caller identication o upon your
request.

3130
Rejecting a call
If you prefer not to answer an incoming call,
press and hold the access ( ) button on your
uDirect  for two seconds until the ringtone
stops. Using your phone to reject the call will
have the same eect.
Pressing the home ( ) button will reject the
call and the hearing aids will switch to the
startup program.
Advanced phone options
Your hearing healthcare professional may
congure the following additional features on
uDirect . They will be assigned to a long press
(two seconds) of the access ( ) or the connect
() button:
Your mobile phone must support these features.
Please consult the phone user manual for
details.
Redial last number
A long press of the access ( ) button will redial
the last dialed number.
Voice dial
A long press of the connect ( ) button will
start the voice dial which allows you to speak
the person’s name instead of typing the
number.
When using two phones at the same time, only
the last paired phone can be used for voice dial.

3332
Hold call
While in a phone conversation, a long press
of the connect ( ) button will put the call on
hold. The caller stays on the line but there is no
audio transfer and the hearing aids switch to
the previous hearing program. Use this mode
to have a side conversation with a person next
to you without transmitting the conversation to
the person on the phone.
Transfer call
While in a phone conversation, a long press of
the access ( ) button will transfer the call to
the phone. This allows you to hand your phone
to another person. Your hearing aids will switch
back to the previous hearing program.
Aer holding or transferring a call, another
long press of the access ( ) button transfers
the call back to the uDirect  and the call is
resumed through your hearing aids.
As long as the call is on hold or transferred, you
may use the access ( ) button to change your
hearing aid programs again.
Caller identication, spoken caller names
The uDirect  may be able to tell you the name
of the caller.
If your phone supports Phone Book Access
(PBA) or Phone Book Access Prole (PBAP), the
uDirect  will try to access information about
the caller every time the phone rings.
As the phone rings, the displayed information
is transferred to the uDirect  and spoken
through your hearing aids as follows:
• The stored name in your phone’s
phonebook. In the example, you
will hear “Mike Oce”
• The phone number, if the name
is not known
To make sure the pronunciation is correct your
hearing healthcare professional can congure
the language settings of your uDirect .
The phonebook is not downloaded to the
uDirect . This way, uDirect  can also support
the use of dierent phones.
Mike
Office

3534
Please consult your phone’s user guide or the
phone dealer to check whether this feature is
supported by your phone.
Some hearing aid models do not support caller
identication.
Caller identication must be enabled by your
hearing healthcare professional.
Using the external microphone
Use the optional external lapel microphone
“MC” if you wear the uDirect  underneath
clothing during a phone call.
. Plug the .mm
microphone plug into
the audio input of the
uDirect , disabling
the internal uDirect 
microphones.
. Use the clip to place
the omnidirectional
microphone as close
to your mouth as
possible.
. Put the neckloop around
your neck and switch the
uDirect on.
Jackets, etc., will not negatively
influence the wireless link to
your hearing aids.