Unity AVAYA 9504 User manual

AVAYA 9504 & 9508 Digital Telephone
User Guide

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Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones
Contents
Introduction ............................................................................................................................................. 4
Objective ............................................................................................................................................. 4
Telephone Components ......................................................................................................................... 4
Components ....................................................................................................................................... 4
Status Letters ...................................................................................................................................... 5
Adjustable Stand & Display Screen .................................................................................................... 5
Log into Your Telephone .................................................................................................................... 5
Lock Your Phone ................................................................................................................................ 6
Change Your Login Code ................................................................................................................... 6
Personalized Options ............................................................................................................................. 7
Options & Settings .............................................................................................................................. 7
Set Redial Options .............................................................................................................................. 7
Withhold Your Number ....................................................................................................................... 7
Set the Audio Path .............................................................................................................................. 7
Set Dialing Options ............................................................................................................................. 8
Disable the Ring Tone ........................................................................................................................ 8
Set a Coverage Ring Tone ................................................................................................................. 8
Set Internal Auto-Answer .................................................................................................................... 8
Set Your Ring Tone ............................................................................................................................ 8
Sounds & Tones ................................................................................................................................. 9
Language ............................................................................................................................................ 9
Automatic Gain Control ...................................................................................................................... 9
Display Features ................................................................................................................................... 10
Set the Display Screen Width ........................................................................................................... 10
Display Call Timers ........................................................................................................................... 10
Display Last Call Duration ................................................................................................................ 10
Show Call Waiting............................................................................................................................. 10
Configure Visual Alerts ..................................................................................................................... 10
Adjust the Display Brightness & Contrast ......................................................................................... 11
Call Handling Features ......................................................................................................................... 11
Answer a Call .................................................................................................................................... 11
Make a Call ....................................................................................................................................... 11
Mute a Call ........................................................................................................................................ 12
Hold .................................................................................................................................................. 12
Redial ................................................................................................................................................ 12
Speakerphone .................................................................................................................................. 12
Transfer ............................................................................................................................................ 13
Conference ....................................................................................................................................... 13
Contacts ................................................................................................................................................ 14
Search for a Contact ......................................................................................................................... 14
View Contact Details ........................................................................................................................ 14
Add a New Contact ........................................................................................................................... 14
Edit a Contact ................................................................................................................................... 15
Delete a Contact ............................................................................................................................... 15
Call a Person from the Contacts List ................................................................................................ 15
Directory ............................................................................................................................................... 15
Search for an Extension ................................................................................................................... 15
Call History ........................................................................................................................................... 16
View the Call History ........................................................................................................................ 16
View Call History Details .................................................................................................................. 16
Add an Entry from the Call History to Your Contacts List ................................................................ 16

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Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones
Remove an Entry from Call History .................................................................................................. 16
Clear All Call History Entries ............................................................................................................ 17
Call a Person from the Call History .................................................................................................. 17
Voice Features...................................................................................................................................... 17
Call Forward ..................................................................................................................................... 17
Call Park ........................................................................................................................................... 18
Call Pickup ........................................................................................................................................ 18
Send All Calls ................................................................................................................................... 18
Paging ............................................................................................................................................... 18
Extension to Cellular (EC500) .......................................................................................................... 18
Call Centre Features ............................................................................................................................ 19

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Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones
AVAYA 9504 & 9508 Digital Telephones
Introduction
Objective
This User Guide is designed to introduce you to the layout of the AVAYA 9504 and 9508 digital
telephones and describes the various buttons and features that are available with these models. It
also provides you with the instructions for navigating the display screens and various features.
The 9504 phone has 12 programmable call appearance/feature buttons whereas the 9508 has 24
programmable buttons. Functions can be assigned to the phone’s call appearance/feature buttons by
your system administrator. The 9508 phones can support button modules that provide an additional
24 buttons (2 pages of 12) which can be used as appearance buttons and/or feature buttons. Up to 3
button modules can be attached to each phone. The 9504 phone does not support button modules.
Telephone Components
Components
Here is the general layout of the AVAYA 9504 Digital telephone. The 9508 phone has 2 additional Call
Appearance lines in the display, but otherwise looks the same. The components are as follows:
Message Lamp
:
Is lit when the
user has
voicemail
messages and
can be set to flash
when the phone is
ringing.
Prompt Line/Call
Appearances:
View the prompt
line to see helpful
information and
view the call
appearances to
see which lines
are busy.
Softkey Labels
:
Labels for the
softkeys below
Softkeys
:
Acts on
objects displayed
on the softkey
labels above.
Messages
:
Connects
directly to
your
voicemail.
Navigation Arrows
:
Use to navigate
between menus or to
move during text
input.
Phone
: Used
to exit from a
menu or toggle
between
options
Contacts
:
Allows you to
view your
contacts list.
Call Log
: Allows you to
view the history of your
outgoing, incoming and
missed calls.
Avaya Menu
: Accesses
the Avaya menu to
configure options and
settings, access the
browser, log out or view
network info.
Volume
: Adjusts the
volume for the handset,
headset, speaker and
ringer.
Mute: Mutes a call.
Speaker
: Engages the
speakerphone.
Headset
: Allows you to
use the headset when
connected.

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Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones
Status Letters
On your phone display you will see status letters displayed in addition to your extension. These
letters are designed to indicate your current status and can be shown in combination.
Icon Description
B Barred – This is displayed to indicate that you have access to make internal calls only and are
barred from making external calls.
D Diverting – Shown when you have forward unconditional enabled
G
Group Member – Shown when you are configured as a member of a hunt group and your
membership is enabled
N No Calls (Do Not Disturb) – Shown when you have ‘Do Not Disturb’ enabled
O
Out of Service – Shown when any of the groups of which you are enabled as a member is set to
night service mode where calls are diverted to the fallback or to voicemail
R Resilience – Shown when there may have been a problem with the telephone system and another
system is providing support
S System Alarm – Shown if you are the system administrator indicating a system alarm
T Twinned – Shown if it is internally twinned with your phone. Calls to you will alert on both phones
and can be answered by at either phone.
Adjustable Stand & Display Screen
The telephone stand attaches to the phone in one of two ways so that you can place the phone in a
relatively flat position or at an angle. Be sure to check that the stand is locked into position using the
plastic peg located under the phone’s handset. If you wish to wall mount the phone contact your
system administrator as a different stand design will be required.
Log into Your Telephone
Logging in and out maintains your preferences, call information and options if you share a telephone
with other users. Log out to prevent unauthorized use of your telephone during an absence.
To log into your telephone extension:
 Press SELECT and the login menu will display
 Enter the extension number your system administrator has assigned to you for login.
 Press NEXT.
 Enter the login code your system administrator has assigned to you.
 Press DONE.

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Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones
To log into a phone that has another user logged in:
 Press the FEATURES softkey.
 Select PHONE USER and press SELECT.
 Select LOGIN and press SELECT.
 Enter the extension number your system administrator has assigned to you for login.
 Press NEXT.
 Enter the login code your system administrator has assigned to you.
 Press DONE and the other user will be logged out and you will be logged in.
To log out of your telephone extension:
 Press the FEATURES softkey.
 Select PHONE USER and press SELECT.
 Select LOG OUT and press SELECT.
 Press LOG OUT to confirm.
Lock Your Phone
To lock your telephone:
 Press the FEATURES softkey.
 Select PHONE USER and press SELECT.
 Select LOCK and press SELECT.
 Press LOG OUT to confirm.
To auto-lock your phone:
 Press the FEATURES softkey.
 Select PHONE USER and press SELECT.
 Select PHONE SCREEN SETTINGS and press SELECT.
 Select AUTO LOCK (minutes).
 Press CHANGE and select either DISABLED (does not use inactivity timer) or 1/5/30/60
(Locks the phone after the indicated number of minutes)
 Press SAVE to save your selection.
To unlock your telephone:
 Press the UNLOCK softkey.
 Enter your login code.
 Press the DONE softkey.
Change Your Login Code
To change your login code:
 Press the FEATURES softkey.
 Select PHONE USER and press SELECT.
 Select SET SECURITY PIN and press SELECT.
 Enter your current login code if you have one and press DONE.
 Enter your new code.
 Press SAVE to complete the change.

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Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones
Personalized Options
Options & Settings
Accessing the Avaya Menu button will give you access to various options that you can set. One of
those options is the Options & Settings menu which contains choices for:
o Call Settings
o Application Settings
o Screen & Sound Options
o Advanced Options
o Network Information
o VPN Settings
These choices contain additional menu items that you can use to customize your phone.
Set Redial Options
To set the redial to the last number you dialed or to display a list of the last numbers you dialed:
 Press the AVAYA HOME button.
 Select CALL SETTINGS and press SELECT.
 Select REDIAL ACTION.
 Press CHANGE to choose between OPEN CALL LOG and LAST DIALED.
 Press SAVE.
Withhold Your Number
 Press the AVAYA HOME button.
 Select CALL SETTINGS and press SELECT.
 Select WITHHOLD NUMBER.
 Press CHANGE to choose between ON or OFF.
 Press SAVE.
Set the Audio Path
To go off-hook on the Speaker or the Headset when you make an on-hook call (If your administrator
has set up auto-answer, incoming calls are also answered on the default audio path you designate
here):
 Press the AVAYA HOME button.
 Select CALL SETTINGS and press SELECT.
 Select AUDIO PATH.
 Press CHANGE to change the SPEAKER or HANDSET setting.
 Press SAVE.

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Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones
Set Dialing Options
You have two dialing options; you can dial normally by picking up the handset, get a dial tone and dial
the number or you can set “En Bloc Dialing” which mimics how you dial a call on a cell phone where
you enter all or part of the number, backspace to correct a digit if needed and when ready initiate the
dialing process using a softkey.
To enable En Bloc Dialing:
 Press the AVAYA HOME button.
 Select CALL SETTINGS and press SELECT.
 Select EN BLOC DIAL.
 Press CHANGE to change the setting to ON (Enabled) or OFF (Disabled).
Disable the Ring Tone
To disable the ringer:
 Press the AVAYA HOME button.
 Select CALL SETTINGS and press SELECT.
 Select DISABLE RINGER.
 Press CHANGE to change the setting to ON.
Set a Coverage Ring Tone
To change the ring tone for bridged appearances or call coverage buttons:
 Press the AVAYA HOME button.
 Select CALL SETTINGS and press SELECT.
 Select COVERAGE RING.
 Press CHANGE to change the setting to RING, ABBREVIATED or OFF.
Set Internal Auto-Answer
To have internal calls connect automatically if you are not already on a call:
 Press the AVAYA HOME button.
 Select CALL SETTINGS and press SELECT.
 Select INTERNAL AUTO-ANSWER.
 Press CHANGE to change the setting.
Set Your Ring Tone
To change the ring tone:
 Press the AVAYA HOME button.
 Select SCREEN & SOUND OPTIONS and press SELECT.

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Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones
 Select PERSONALIZED RINGING and press SELECT.
 Select a displayed ring pattern and press PLAY to replay the tone or OTHER to hear a
different version of the ring sound.
 Press SAVE once you find the ring pattern you want.
Sounds & Tones
To turn button clicks on or off:
 Press the AVAYA HOME button.
 Select SCREEN & SOUND OPTIONS and press SELECT.
 Select BUTTON CLICKS and press SELECT.
 Press CHANGE to change the setting between ON or OFF.
 Press SAVE to save your selection.
To turn error tones on or off:
 Press the AVAYA HOME button.
 Select SCREEN & SOUND OPTIONS and press SELECT.
 Select ERROR TONES and press SELECT.
 Press CHANGE to change the setting between ON or OFF.
 Press SAVE to save your selection.
Language
To change the display language:
 Press the AVAYA HOME button.
 Select ADVANCED OPTIONS and press SELECT.
 Select LANGUAGE and press SELECT.
 Scroll to find the language you wish to use. A tick mark shows against the current language.
 Press SELECT to select the highlighted language.
 Press SAVE to save your selection.
Automatic Gain Control
Automatic Gain Control maintains a constant audio level even if the incoming call changes between
loud and quiet.
To turn the Automatic Gain Control on or off:
 Press the AVAYA HOME button.
 Select ADVANCED OPTIONS and press SELECT.
 Select AUDIO and press SELECT.
 Select HANDSET, HEADSET or SPEAKER.
 Press SELECT to select the highlighted option.
 Press SAVE to save your selection.

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Unity Connected Solutions – AVAYA 9504 & 9508 Digital Telephones
Display Features
Set the Display Screen Width
To set the display screen width:
 Press the FEATURES button.
 Press PHONE USER and press SELECT.
 Select PHONE SCREEN SETTINGS and press SELECT.
 Select DISPLAY MODE.
 Press CHANGE to change the setting between DUAL or SINGLE column.
 Press SAVE.
Display Call Timers
To display the call timer:
 Press the AVAYA HOME button.
 Select CALL SETTINGS and press SELECT.
 Select DISPLAY CALL TIMER.
 Press CHANGE to change the setting between ON or OFF.
 Press SAVE.
Display Last Call Duration
To display the duration of a call after it has ended:
 Press the AVAYA HOME button.
 Select CALL SETTINGS and press SELECT.
 Select SHOW LAST CALL DURATION.
 Press CHANGE to change the setting between ON or OFF.
 Press SAVE.
Show Call Waiting
To show call waiting details:
 Press the AVAYA HOME button.
 Select CALL SETTINGS and press SELECT.
 Select AUTO DISPLAY WAITING CALL.
 Press CHANGE to change the setting between ON or OFF.
 Press SAVE.
Configure Visual Alerts