Aastra 9143i Series Service manual

Administrator Guide
Release 2.5
SISIPIIPPHONEPHONE
41-001160-04
Rev 02
9143i, 9480i, 9480i CT9143i, 9480i, 9480i CT
and 67xxi Series Phonesand 67xxi Series Phones

Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from
unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will
not be liable for technical or editorial errors or omissions contained within this documentation. The
information contained in this documentation is subject to change without notice.
Copyright 2009 Aastra Telecom. www.aastratelecom.com
All Rights Reserved.

41-001160-04 Rev 02, Release 2.5 iii
Software License Agreement
Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a
personal, worldwide, non-transferable, non-sublicenseable and non-exclusive,
restricted use license to use Software in object form solely with the Equipment for
which the Software was intended. This Product may integrate programs, licensed
to Aastra by third party Suppliers, for distribution under the terms of this
agreement. These programs are confidential and proprietary, and are protected as
such by copyright law as unpublished works and by international treaties to the
fullest extent under the applicable law of the jurisdiction of the Customer. In
addition, these confidential and proprietary programs are works conforming to the
requirements of Section 401 of title 17 of the United States Code. Customer shall
not disclose to any third party such confidential and proprietary programs and
information and shall not export licensed Software to any country except in
accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display
Software furnished in object code form. Customer shall not modify, copy,
reproduce, distribute, transcribe, translate or reduce to electronic medium or
machine readable form or language, derive source code without the express
written consent of the Seller and its Suppliers, or disseminate or otherwise
disclose the Software to third parties. All Software furnished hereunder (whether
or not part of firmware), including all copies thereof, are and shall remain the
property of Seller and its Suppliers and are subject to the terms and conditions of
this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement
to abide by the terms and conditions contained herein. Removal or modification
of trademarks, copyright notices, logos, etc., or the use of Software on any
Equipment other than that for which it is intended, or any other material breach of
this Agreement, shall automatically terminate this license. If this Agreement is
terminated for breach, Customer shall immediately discontinue use and destroy or
return to Seller all licensed software and other confidential or proprietary
information of Seller. In no event shall Seller or its suppliers or licensors be liable
for any damages whatsoever (including without limitation, damages for loss of
business profits, business interruption, loss of business information, other
pecuniary loss, or consequential damages) arising out of the use of or inability to
use the software, even if Seller has been advised of the possibility of such
damages.

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Contents
Contents
Software License Agreement................................................................................................iii
Preface
Introduction ..............................................................................................................xvii.
Audience ..................................................................................................................xvii.
Documentation ........................................................................................................xviii.
Chapters and appendixes in this guide .................................................................... xix.
Chapter 1
Overview.
IP Phone Models ............................................................................................................1-3.
Description ...............................................................................................................1-3.
Model 9143i IP Phone ..............................................................................................1-7.
Model 9480i and 9480i CT IP Phones ...................................................................1-11.
Model 6730i IP Phone ................................................................................1-16.
Model 6731i IP Phone .................................................................................1-19.
Model 6751i IP Phone ............................................................................................1-22.
Model 6753i IP Phone ............................................................................................1-25.
Model 6755i IP Phone ............................................................................................1-28.
Model 6757i and 6757i CT IP Phones ...................................................................1-32.
Firmware Installation Information .................................................................................1-38.
Description .............................................................................................................1-38.
Installation Considerations .....................................................................................1-38.
Installation Requirements .......................................................................................1-39.
Configuration Server Requirement .........................................................................1-40.
Firmware and Configuration Files .................................................................................1-41.
Description .............................................................................................................1-41.
Configuration File Precedence ...............................................................................1-43.
Installing the Firmware/Configuration Files ............................................................1-44.
Multiple Configuration Server Support ........................................................1-45.

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Chapter 2
Configuration Interface Methods.
Configuration Methods ...................................................................................................2-2.
Description ...............................................................................................................2-2.
IP Phone UI ..............................................................................................................2-2.
Aastra Web UI ..........................................................................................................2-6.
Configuration Files (Administrator Only) ................................................................2-17.
Chapter 3
Administrator Options.
Administrator Level Options ...........................................................................................3-3.
Description ...............................................................................................................3-3.
IP Phone UI Options ................................................................................................3-3.
Aastra Web UI Options ............................................................................................3-6.
Configuration File Options ........................................................................................3-8.
Phone Status ............................................................................................................3-9.
Restarting Your Phone ...........................................................................................3-13.
Set Phone to Factory Defaults/Erase Local Configuration .....................................3-15.
Basic Settings ........................................................................................................3-19.
Account Configuration ............................................................................................3-37.
Network Settings ....................................................................................................3-39.
Line Settings ..........................................................................................................3-72.
Softkeys, Programmable Keys, Expansion Module Keys ......................................3-73.
Action URI ..............................................................................................................3-74.
Configuration Server Settings ................................................................................3-77.
Firmware Update Features ....................................................................................3-86.
TLS Support ...........................................................................................................3-87.
802.1x Support .......................................................................................................3-91.
Troubleshooting .....................................................................................................3-94.
Chapter 4
Configuring Network and Session Initiation Protocol (SIP) Features.
Overview .........................................................................................................................4-3.
Network Settings ............................................................................................................4-4.
Basic Network Settings ............................................................................................4-4.
Advanced Network Settings ...................................................................................4-30.

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Global SIP Settings ......................................................................................................4-70.
Description .............................................................................................................4-70.
Basic SIP Settings ..................................................................................................4-71.
Advanced SIP Settings (optional) ..........................................................................4-86.
Real-time Transport Protocol (RTP) Settings .........................................................4-95.
RTCP Summary Reports .....................................................................................4-105.
Autodial Settings ..................................................................................................4-107.
Configuration Server Protocol ....................................................................................4-112.
Configuring the Configuration Server Protocol .....................................................4-112.
Chapter 5
Configuring Operational Features.
Operational Features ......................................................................................................5-5.
Description ...............................................................................................................5-5.
User Passwords .......................................................................................................5-5.
Administrator Passwords .........................................................................................5-9.
Locking/Unlocking the Phone .................................................................................5-10.
Defining an Emergency Dial Plan ..........................................................................5-16.
Time and Date ........................................................................................................5-19.
Backlight Mode (6755i, 6757i, and 6757i CT only) ................................................5-30.
Audio DHSG Headset (6753i, 6755i, 6757i, 6757i CT) ..............................5-33.
Live Dial Pad* .........................................................................................................5-35.
Language ....................................................................................................5-36.
Locking IP Phone Keys ..........................................................................................5-52.
Locking/Unlocking the SAVE and DELETE keys (6753i) .......................................5-53.
Local Dial Plan .......................................................................................................5-56.
Park Calls/Pick Up Parked Calls ............................................................................5-62.
Suppressing DTMF Playback .................................................................................5-66.
Display DTMF Digits ..............................................................................................5-68.
Call Waiting/Call Waiting Tone ...............................................................................5-70.
Stuttered Dial Tone .................................................................................................5-73.
XML Beep Support .................................................................................................5-75.
Status Scroll Delay .................................................................................................5-77.
Incoming Call Interrupts Dialing .............................................................................5-79.
Switch Focus to Ringing Line .................................................................................5-82.

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Preferred Line and Preferred Line Timeout ............................................................5-84.
Goodbye Key Cancels Incoming Call .....................................................................5-88.
UPnP Mapping Lines (for remote phones) .............................................................5-91.
Message Waiting Indicator Line .............................................................................5-93.
DND Key Mode ......................................................................................................5-95.
Call Forward Mode .................................................................................................5-97.
Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED)
and Emergency Location Identification Number (ELIN) .......................................5-101.
Incoming/Outgoing Intercom with Auto-Answer and Barge In .............................5-106.
Group Paging RTP Settings .................................................................................5-111.
Key Mapping ........................................................................................................5-117.
Ring Tones and Tone Sets ........................................................................5-121.
Priority Alerting .....................................................................................................5-126.
Directed Call Pickup (BLF or XML Call Interception) ...........................................5-133.
Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys ................5-145.
Customizing the Key Type List in the Aastra Web UI ...........................................5-166.
Speeddial Prefixes ...............................................................................................5-169.
Enabling/Disabling Ability to Add or Edit a Speeddial Key ...................................5-170.
Busy Lamp Field (BLF) ........................................................................................5-171.
BLF Subscription Period ......................................................................................5-177.
BLF/Xfer and Speeddial/Xfer Keys ......................................................................5-179.
Speeddial/Conference Key (not applicable to the 6751i) .....................................5-185.
Automatic Call Distribution (ACD) (for Sylantro Servers) .....................................5-189.
ACD Subscription Period .....................................................................................5-199.
BLA Subscription Period ......................................................................................5-201.
Directed Call Pickup/Group Call Pickup (for Sylantro Servers) ............................5-203.
Do Not Disturb (DND) ..........................................................................................5-210.
Bridged Line Appearance (BLA) ..........................................................................5-221.
BLA Support for Third Party Registration .............................................................5-228.
P-Preferred Identity Header for BLA Accounts ....................................................5-229.
BLA Support for Message Waiting Indicator (MWI) ..................................5-230.
Shared Call Appearance (SCA) Call Bridging ..........................................5-233.
Park/Pick Up Key (not applicable to the 6751i) ....................................................5-237.
Last Call Return (lcr) (Sylantro Servers) ..............................................................5-248.
Call Forwarding ....................................................................................................5-252.

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SIP Phone Diversion Display ....................................................................5-291.
Displaying Call Destination for Incoming Calls .........................................5-293.
Callers List ...........................................................................................................5-296.
Customizable Callers List and Services Keys ......................................................5-302.
Missed Calls Indicator ..........................................................................................5-303.
Directory List ........................................................................................................5-305.
Voicemail (not applicable to 6751i) ......................................................................5-316.
XML Customized Services ...................................................................................5-319.
XML Override for a Locked Phone .......................................................................5-363.
Audio Transmit and Receive Gain Adjustments ...................................................5-364.
Centralized Conferencing (for Sylantro and Broadsoft Servers) ..........................5-366.
“SIP Join” Feature for 3-Way Conference (not applicable to the 6751i) ..............5-370.
Conference Ends and Transfers Remaining Parties ................................5-371.
Transferring Two Existing Calls ................................................................5-372.
Authentication Support for HTTP/HTTPS Download Methods,
used with Broadsoft Client Management System (CMS) .....................................5-373.
Customizing the Display Columns on the M675i Expansion Module ...................5-376.
Chapter 6
Configuring Advanced Operational Features.
Advanced Operational Features .....................................................................................6-3.
Description ...............................................................................................................6-3.
MAC Address/Line Number in REGISTER Messages .............................................6-5.
SIP Message Sequence for Blind Transfer ..............................................................6-7.
Update Caller ID During a Call .................................................................................6-8.
Boot Sequence Recovery Mode ..............................................................................6-9.
Auto-discovery Using mDNS ..................................................................................6-10.
Single Call Restriction (6757i CT and 9480i CT only) ............................................6-11.
Missed Call Summary Subscription .......................................................................6-13.
As-Feature-Event Subscription ..............................................................................6-17.
Blacklist Duration ...................................................................................................6-22.
Whitelist Proxy .......................................................................................................6-24.
Transport Layer Security (TLS) ..............................................................................6-26.
802.1x Support .......................................................................................................6-31.
Symmetric UDP Signaling ......................................................................................6-41.

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Removing UserAgent and Server SIP Headers .....................................................6-42.
GRUU and sip.instance Support ............................................................................6-43.
Multi-Stage Digit Collection (Billing Codes) Support (for Sylantro Servers) ...........6-44.
Configurable DNS Queries .....................................................................................6-47.
Ignore Out of Sequence Errors ..............................................................................6-49.
“Early-Only” Parameter in Replaces Header RFC3891 .........................................6-50.
Reason Header Field in SIP Message ...................................................................6-50.
Configurable “Allow” and “Allow-Event” Optional Headers .........................6-50.
Configurable SIP P-Asserted Identity (PAI) ................................................6-51.
Configurable Route Header in SIP Packet .................................................6-52.
Chapter 7
Encrypted Files on the IP Phone.
Encrypted Files on the IP Phone ....................................................................................7-2.
Configuration File Encryption Method ......................................................................7-2.
Procedure to Encrypt Configuration Files ................................................................7-4.
Vendor Configuration File Encryption .......................................................................7-6.
Chapter 8
Upgrading the Firmware.
Upgrading the Firmware .................................................................................................8-2.
Using the “Firmware Update” Page in the Aastra Web UI .......................................8-2.
Using the Restart Feature ........................................................................................8-5.
Using the Auto-Resync Feature ...............................................................................8-7.
Chapter 9
Troubleshooting.
Troubleshooting ..............................................................................................................9-3.
Log Settings .............................................................................................................9-3.
Module/Debug Level Settings ..................................................................................9-4.
Support Information ..................................................................................................9-7.
WatchDog Task Feature .........................................................................................9-12.
Error Messages Display .........................................................................................9-15.
Troubleshooting Solutions ............................................................................................9-19.
Description .............................................................................................................9-19.
Why does my phone display “Application missing”? ..............................................9-19.

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Why does my phone display the “No Service” message? ......................................9-20.
Why does my phone display "Bad Encrypted Config"? ..........................................9-20.
Why is my phone not receiving the TFTP IP address from the DHCP Server? .....9-21.
How do I restart the IP phone? ..............................................................................9-22.
How do I set the IP phone to factory default? ........................................................9-23.
How do I erase the phone’s local configuration? ...................................................9-24.
How to reset a user’s password? ...........................................................................9-25.
How do I lock and unlock the phone? ....................................................................9-27.
Appendix A
Configuration Parameters.
Setting Parameters in Configuration Files .....................................................................A-6.
Operational, Basic, and Advanced Parameters .............................................................A-7.
Simplified IP Phone UI Options Menu .....................................................................A-7.
Network Settings .....................................................................................................A-8.
DHCP Option Settings ..........................................................................................A-13.
Password Settings ................................................................................................A-15.
Emergency Dial Plan Settings ...............................................................................A-16.
Aastra Web UI Settings .........................................................................................A-17.
Configuration Server Settings ...............................................................................A-18.
Multiple Configuration Server Settings ......................................................A-29.
Network Address Translation (NAT) Settings ........................................................A-31.
Rport Setting .........................................................................................................A-33.
Local SIP UDP/TCP Port Setting ..........................................................................A-34.
Local SIP TLS Port ................................................................................................A-34.
HTTPS Client and Server Settings ........................................................................A-35.
HTTPS Server Certificate Validation Settings .......................................................A-37.
UPnP Settings .......................................................................................................A-41.
Virtual Local Area Network (VLAN) Settings .........................................................A-42.
RTCP Summary Reports ...........................................................................A-47.
Type of Service (ToS)/DSCP Settings ...................................................................A-51.
Time and Date Settings .........................................................................................A-52.
Time Server Settings .............................................................................................A-59.
Custom Time Zone and DST Settings ..................................................................A-61.
Backlight Mode Settings (6755i, 6757i, 6757i CT) ................................................A-71.
DHSG Settings (6753i, 6755i, 6757i, 6757i CT) ...................................................A-72.

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Live Dialpad Settings ............................................................................................A-72.
SIP Local Dial Plan Settings .................................................................................A-73.
SIP Outbound Support ..........................................................................................A-76.
Dynamic SIP for Registration and Subscription .........................................A-77.
SIP Basic, Global Settings ....................................................................................A-78.
SIP Basic, Per-Line Settings .................................................................................A-87.
BLA Support for MWI .................................................................................A-98.
Shared Call Appearance (SCA) Call Bridging ...........................................A-99.
Centralized Conferencing Settings ......................................................................A-100.
SIP Join Feature for 3-Way Conference .............................................................A-102.
HTTP/HTTPS Authentication Support for Broadsoft CMS ..................................A-103.
Advanced SIP Settings .......................................................................................A-104.
Missed Call Summary Subscription Settings ...................................................... A-113.
As-Feature-Event Subscription Settings ............................................................. A-116.
Transport Layer Security (TLS) Settings ............................................................. A-117.
802.1x Support Settings ......................................................................................A-126.
RTP, Codec, DTMF Global Settings ....................................................................A-134.
Autodial Settings .................................................................................................A-139.
Voicemail Settings ...............................................................................................A-142.
Directory Settings ................................................................................................A-144.
Callers List Settings ............................................................................................A-146.
Customize Callers List and Services Key ...........................................................A-147.
Call Forward Settings ..........................................................................................A-148.
Call Forward Key Mode Settings .........................................................................A-149.
LLDP-MED and ELIN Settings ............................................................................A-151.
Missed Calls Indicator Settings ...........................................................................A-153.
XML Settings .......................................................................................................A-154.
Action URI Settings .............................................................................................A-157.
XML SIP Notify Settings ......................................................................................A-163.
Polling Action URI Settings .................................................................................A-164.
Ring Tone and Tone Set Global Settings .................................................A-165.
Ring Tone Per-Line Settings ....................................................................A-167.
Incoming Call Interrupts Dialing Setting ..............................................................A-168.
Status Code on Ignoring Incoming Calls ..................................................A-169.

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Switch Focus to Ringing Line ..............................................................................A-170.
Preferred Line and Preferred Line Timeout .........................................................A-171.
Goodbye Key Cancels Incoming Call ..................................................................A-172.
Stuttered Dial Tone Setting .................................................................................A-173.
Call Waiting Settings ...........................................................................................A-174.
Message Waiting Indicator Settings ....................................................................A-175.
DND Key Mode Settings .....................................................................................A-176.
Priority Alert Settings ...........................................................................................A-177.
Bellcore Cadence Settings ..................................................................................A-182.
SIP Diversion Display ..............................................................................A-184.
Display of Call Destination for Incoming Calls .........................................A-185.
Language Settings ...................................................................................A-186.
Language Pack Settings ..........................................................................A-188.
Suppress DTMF Playback Setting ......................................................................A-198.
Display DTMF Digits Setting ...............................................................................A-199.
Intercom, Auto-Answer, and Barge In Settings ...................................................A-200.
Group Paging RTP Settings ................................................................................A-204.
Audio Transmit and Receive Gain Adjustment Settings .....................................A-205.
Directed Call Pickup (BLF or XML Call Interception) Settings ............................A-209.
ACD Auto-Available Timer Settings ................................................................... A-211.
Park and Pickup Global Settings (not applicable to 6751i)) ................................A-212.
Mapping Key Settings .........................................................................................A-214.
Softkey/Programmable Key/Feature Key/Expansion Module Key Parameters .........A-217.
Softkey Settings for 8 and 11-Line LCD phones .................................................A-219.
Programmable Key Settings for 9143i, 6730i, 6731i, 6753i, and 6755i ..............A-228.
Top Softkey Settings for 6757i and 6757i CT ......................................................A-233.
Handset Feature Key Settings (9480i CT and 6757i CT) ....................................A-240.
Expansion Module Key Settings for M670i (6753i, 6755i, 6757i,
6757i CT) and M675i (for 6755i, 6757i, 6757i CT) ..............................................A-242.
Customizing the Key Type List ............................................................................A-249.
Locking Softkeys and Programmable Keys ........................................................A-252.
Locking the SAVE and DLETE Keys (6753i) .......................................................A-255.
Enabling/Disabling Ability to Add/Edit Speeddial Keys .......................................A-256.
BLF List URI Settings ..........................................................................................A-256.

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Customizing M675i Expansion Module Column Display ...........................................A-257.
Expansion Module 1 through 3 ...........................................................................A-257.
Advanced Operational Parameters ...........................................................................A-259.
Blind Transfer Setting ..........................................................................................A-259.
Update Caller ID Setting. ....................................................................................A-259.
Boot Sequence Recovery Mode Settings. ..........................................................A-260.
Single Call Restriction Setting .............................................................................A-261.
Blacklist Duration Setting ....................................................................................A-262.
Whitelist Proxy Setting ........................................................................................A-262.
XML Key Redirection Settings (for Redial, Xfer, Conf, Icom, Voicemail) ............A-263.
Options Key Redirection Setting (Services key on 6751i) ...................................A-265.
Off-Hook and XML Application Interaction Setting ..............................................A-265.
XML Override for a Locked Phone Setting ..........................................................A-266.
Symmetric UDP Signaling Setting .......................................................................A-266.
User-Agent Setting ..............................................................................................A-267.
GRUU and sip.instance Support .........................................................................A-267.
DNS Query Setting ..............................................................................................A-268.
Ignore Out of Order SIP Requests ......................................................................A-269.
Optional “Allow” and “Allow-Event” Headers ...........................................A-269.
P-Asserted Identity (PAI) .........................................................................A-270.
Route Header in SIP Packet ....................................................................A-270.
Configuration Encryption Setting .........................................................................A-271.
Troubleshooting Parameters .....................................................................................A-272.
Log Settings ........................................................................................................A-272.
WatchDog Settings .............................................................................................A-275.
Appendix B
Configuring the IP Phone at the Asterisk IP PBX.
IP Phone at the Asterisk IP PBX ...................................................................................B-2.
Appendix C
Sample Configuration Files.
Sample Configuration Files ...........................................................................................C-2.
6757i Sample Configuration File .............................................................................C-2.
6757i CT Sample Configuration File .....................................................................C-12.
6753i Sample Configuration File ...........................................................................C-29.

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Appendix D
Sample BLF Softkey Settings.
Sample BLF Softkey Settings ........................................................................................D-2.
Asterisk BLF ............................................................................................................D-2.
BroadSoft BroadWorks BLF ....................................................................................D-3.
Appendix E
Sample Multiple Proxy Server Configuration.
Multiple Proxy Server Configuration ..............................................................................E-2.
Limited Warranty
Index
Third Party Copyright Compliance

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Preface
About this guide
Introduction
This SIP IP Phone Administrator Guide provides information on the basic
network setup, operation, and maintenance of the IP phones, Models 9143i, 9480i,
9480i CT and the 67xxi Series IP Phones (6730i, 6731i, 6751i, 6753i, 6755i,
6757i, and 6757i CT). It also includes details on the functioning and configuration
of the IP phones.
Audience
This guide is for network administrators, system administrators, developers and
partners who need to understand how to operate and maintain the IP phone on a
SIP network. It also provides some user-specific information.
This guide contains information that is at a technical level, more suitable for
system or network administrators. Prior knowledge of IP Telephony concepts is
recommended.
Note: Features, characteristics, requirements, and configuration that are
specific to a particular IP phone model are indicated where required in
this guide.

About this guide
xviii 41-001160-04Rev02,Release2.5
IP Phone Administrator Guide
Documentation
The IP phone documentation consists of:
•<Model-specific> SIP IP Phone Installation Guide – contains installation
and set-up instructions, information on general features and functions, and
basic options list customization. Included with the phone.
•Model 9143i, 9480i, 9480i CT, and 67xxi Series SIP IP Phone
Administrator Guide – explains how to set the phone up on the network, as
well as advanced configuration instructions for the SIP IP phone. This guide
contains information that is at a technical level more suitable for a system or
network administrator.
•<Model-specific> SIP IP Phone User Guides – explains the most commonly
used features and functions for an end user.
This Administrator Guide complements the Aastra product-specific Installation
Guide and the Aastra product-specific User Guide.

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Chapters and appendixes in this guide
This guide contains the following chapters and appendixes:
For Go to
An overview of the IP Phones and the IP Phone firmware installation
information Chapter 1
IP Phone interface methods Chapter 2
Administrator options information Chapter 3
Configuring the Network and Global SIP Features on the IP Phone Chapter 4
Configuring operational information on the IP Phones Chapter 5
Configuring advanced operational information on the IP Phones Chapter 6
Encryption information Chapter 7
Firmware upgrade information Chapter 8
Troubleshooting solutions Chapter 9
Configuration parameters Appendix A
Configuring the IP Phones at the Asterisk PBX Appendix B
Sample configuration files Appendix C
Sample BLF softkey settings Appendix D
Sample multiple proxy server configuration Appendix E
Creating XML applications Appendix F