Universal Robots Log Viewer e Series User manual

UR Log Viewer Manual
e-Series and CB-Series
Original Instructions (EN)
UR Log Viewer version: 1.1
Documentation version: 1.1
Robots:
UR3, UR3e, UR5, UR5e, UR10, UR10e and UR16e
Controller Versions:
CB3 & e-Series
Software Versions:
CB3: 3.4 higher
e-Series: 5.0 higher

All rights reserved 2 Log Analyzer Manual (EN) V1.1
The information contained herein is the property of Universal Robots A/S and shall not be reproduced in whole or in
part without prior written approval of Universal Robots A/S.
The information herein is subject to change without notice and should not be construed as a commitment by
Universal Robots A/S. This manual is periodically reviewed and revised.
Universal Robots A/S assumes no responsibility for any errors or omissions in this document.
Copyright © 2009–2020 by Universal Robots A/S
The Universal Robots logo is a registered trademark of Universal Robots A/S.

All rights reserved 3 Log Analyzer Manual (EN) V1.1
Contents
1. General Information ............................................................................................................................. 4
1.1 Purpose...................................................................................................................................... 4
1.2 Company Details....................................................................................................................... 4
1.3 Disclaimer.................................................................................................................................. 4
2. UR Log Viewer ...................................................................................................................................... 5
2.1 Intro........................................................................................................................................... 5
2.2 Applicable to.............................................................................................................................. 5
2.3 Requirements ............................................................................................................................ 5
2.4 Installation................................................................................................................................. 5
2.4.1 Download UR Log Viewer...................................................................................................... 5
2.4.2 Steps to Install ....................................................................................................................... 5
2.5 How to use the UR Log Viewer................................................................................................. 9
2.5.1 Type of files supported.......................................................................................................... 9
2.5.2 Loading the file ...................................................................................................................... 9
2.5.3 Log Reader Tab.................................................................................................................... 10
2.5.3.1 Flight Records................................................................................................................... 11
2.5.3.1 Log Start............................................................................................................................ 13
2.5.4 Log Analysis Tab.................................................................................................................. 15
2.5.5 Record data Tab................................................................................................................... 16
2.5.6 Export from robot Tab ......................................................................................................... 17
2.5.7 Help Tab ............................................................................................................................... 18
3. Type of Messages............................................................................................................................... 19
4. Change log........................................................................................................................................... 20

All rights reserved 4 Log Analyzer Manual (EN) V1.1
1. General Information
1.1 Purpose
The purpose of the UR Log Viewer Manual is to help Universal Robots (UR) users and integrators
to perform service-related analysis and understanding of the robot behavior to support any
enhancements and troubleshoot needed.
Universal Robots industrial robots are designed using high quality components to ensure a long
lifetime. However, improper use of the robot or robot parts can potentially cause unexpected
failures due to misuse. If, for example, the robot is overloaded, dropped during relocation,
damaged by collision, or any other improper usage, the warranty will be void.
Universal Robots recommends the user does not attempt repair, adjustment, or make other
interventions in the mechanical or electrical systems of the robot without first being trained and
consulting an UR certified service engineer. Any unauthorized intervention voids the warranty.
Service-related operations and troubleshooting should only be performed by qualified personnel.
Before performing service-related operations, stop the robot program, power it off, and
disconnect the main power input to any potentially dangerous tool on the robot or in the
surroundings.
In the event of a defect, Universal Robots recommends ordering new parts from the Universal
Robot distributor where the robot was originally purchased. Alternatively, parts can be ordered
from the nearest distributor, details of which can be obtained from Universal Robots official
website at www.universal-robots.com
1.2 Company Details
Universal Robots A/S
Energivej 25
DK-5260 Odense Denmark
Tel.: [phone]
Fax: [phone]
1.3 Disclaimer
Universal Robots continues to improve reliability and performance of its products, and therefore
reserves the right to upgrade the product without warning. Universal Robots takes every care that
the contents of this manual are precise and correct but takes no responsibility for any errors or
missing information.

All rights reserved 5 Log Analyzer Manual (EN) V1.1
2. UR Log Viewer
2.1 Intro
The UR Log Viewer is a software intended for reading and viewing the Support File from the Universal
Robot’s cobots, which are generated automatically inside each robot, and contain the log files,
programs and flight reports. The software is a support tool for the user of the robot to do
troubleshooting in case needed. It is a tool for understanding the robot behavior and have data analysis,
as well to do improvements on your application and programming.
2.2 Applicable to
UR3, UR3e, UR5, UR5e, UR10, UR10e and UR16e
2.3 Requirements
To install and execute the UR Log Viewer you need the following requisites:
•OS Windows 7, 8, 8.1 or 10 –current version doesn’t work on Linux or Mac.
•.Net 4.8 minimum installed
•User access defined to be able to install and execute the software
•Works with Polyscope SW versions:
oCB3: 3.4 higher
oE-series: 5.0 higher
NOTE: Check that your version of the ".net framework" is up to date. You can download the version
from Microsoft’s website: http://www.microsoft.com/download/
NOTE: For CB1 or CB2, please use the Support Log Reader (SLR) found on UR’s support site.
2.4 Installation
2.4.1 Download UR Log Viewer
First step is to download the UR Log Viewer’s software from Universal Robot’s website: www.universal-
robots.com/download . Choose robot version: CB-Series or e-Series -> Software -> UR Log Viewer
2.4.2 Steps to Install
To install in your computer, you first need to unzip the file in your computer, secondly double click on
the UR Log Viewer Setup file in the folder, run as administrator if needed, then follow the instructions
shown on your computer screen:
Select the software language

All rights reserved 6 Log Analyzer Manual (EN) V1.1
Approve the License Agreement
Read the software information regarding installation

All rights reserved 7 Log Analyzer Manual (EN) V1.1
Choose if you want to create a desktop shortcut
Begin the installation

All rights reserved 8 Log Analyzer Manual (EN) V1.1
Complete installation and run the software

All rights reserved 9 Log Analyzer Manual (EN) V1.1
2.5 How to use the UR Log Viewer
The purpose of the tool is to read, analyze and examine robot data from e-Series and CB3-Series robots.
Any findings based on this tool is the sole responsibility and interpretation of the user. To have a final
saying in case of service needs, please refed to your distributor or Universal Robot’s technical supporter
for guidance on service, trainings and warranties.
2.5.1 Type of files supported
The following files are supported:
- Support File (implemented on SW 3.13 and 5.8 forward): ex.: ur_20195099999_2020-07-16_09-24.zip
- Flight Reports: ex.: recording20200520_17_59_14.zip
- Log History: ex.: log_history.txt, log_history.bak
- Real-time recordings: Created by UR Log Viewer: ex.: recording.csv
2.5.2 Loading the file
The available file can be either dragged and drop on the Log Reader tab or opened by selecting the path
where the file is stored in your computer. A third option is by selecting it directly from Windows, using
right-click on the file -> open with -> choose another app -> UR Log Viewer.
Option of opening support file by drag and drop on the Log Reader tab on UR Log Viewer

All rights reserved 10 Log Analyzer Manual (EN) V1.1
Option of opening support file by drag and drop on the Log Reader tab on UR Log Viewer
NOTE: If you try to load the file and it doesn’t allow you to do so, please restart your software and try it
again. Make sure you have the correct file while loading. If you need any support or service, consult
your local Universal Robots distributor or Universal Robot’s website.
2.5.3 Log Reader Tab
Use this tab to load the desired support file. If a log file is loaded, you can choose which types of
messages to be shown.
Once the file is loaded you will have the option of choosing which types of messages to be shown on
the Log Reader screen, the options are:
•Info
•Warning
•Error
NOTE: "Developer Messages" are intended for expert-level users only. Please use it only if advised.