Urban Arrow Shorty User manual

Urban Arrow Shorty
User manual
Urban Arrow Shorty User manual
EN
NL
DE
FR

EN User manual 1
NL Gebruikershandleiding 73
DE Gebrauchsanweisung 151
FR Manuel de l’utilisateur 231

1User manual
EN
Table of contents
1 About this manual 2
2 The Urban Arrow Shorty e-bike 6
3 Safety 16
4 Before first use 18
4.1 Bike fit 18
4.1.1 Saddle height adjustment 19
4.1.2 Handlebar/stem adjustment 20
4.2 Configuration of the display 22
4.2.1 Configuration of the Intuvia display 22
4.2.2 Configuration of the Purion display 24
4.2.3 Setting up the lights 24
5 Getting ready to bike 25
5.1 Gathering first experience 25
5.2 Influences on the operating range 25
5.3 Safety check before every ride 26
5.4 Tyres 26
5.5 E-bike battery capacity check 27
5.6 Activating your e-bike 27
5.6.1 Inserting, removing, securing and charging
the Intuvia display 28
5.6.2 Placing and removing the e-bike battery from
the battery cradle 29
5.6.3 Switching the e-bike on and off 31
5.6.4 Switching the e-bike battery on and off 32
5.7 Parking the e-bike or going for a ride 32
5.7.1 Incorrect position of the kickstand 35
5.8 Turning the bike lights on and off 35
5.9 Power supply of external devices via USB connection
of the Intuvia display 36
6 Changing settings during biking 37
6.1 Shifting gears 37
6.1.1 Shift advice on the Intuvia display 38
6.2 Changing the assistance level 38
6.3 Switch push assistance mode on and off 39
6.3.1 Switching the push assistance mode on and off
with an Intuvia display 40
6.3.2 Switching the push assistance mode on and off
with a Purion display 40
6.4 Resetting display functions 40
6.4.1 Resetting display functions with an Intuvia display 40
6.4.2 Resetting display functions with a Purion display 41
6.5 Resetting error code indications 41
7 After biking 42
7.1 Locks 42
7.2 Charging the e-bike battery 43
7.3 Changing the battery of the Purion display 45
7.4 Storing the e-bike battery 46

2Urban Arrow Shorty
1 About this manual
First of all, thanks for choosing Urban Arrow!
Urban Arrow stands for Smart Urban Mobility and we have
reinvented the transport bicycle: afresh new design, lightweight,
safe and comfortable materials together with the powerful
and reliable German Bosch electric pedal assist and A-brand
components (e.g. Shimano, SKS, Enviolo, Schwalbe). That’s why
Urban Arrow has been a multiple award winner; Eurobike Award
(2010), ISPO Brand New Award (2013), Extra Energy award (2016
and 2017).
You have chosen the Shorty model. This compact cargo model is
designed for the urban multitasker, with places to go, things to
do and stuff to take. It can even be transformed into the ultimate
courier bike when adding the lockable hood.
This manual will help you learn everything you need to know about
your Urban Arrow bike. It explains how to ride and operate the
bike and how to perform basic maintenance tasks. It is strongly
recommended to read it in full.
8 Cleaning and maintenance 47
8.1 Cleaning 47
8.2 Maintenance 47
8.2.1 Speed sensor check 47
8.2.2 Punctures 48
Preventing punctures 48
Removing the front wheel 49
Removing the rear wheel 49
8.2.3 Maintenance check 49
8.2.4 Roller brake adjustment 53
8.2.5 Disc brake adjustment 54
8.2.6 Gear adjustment 54
8.2.7 Lubrication 55
8.2.8 Spares, accessories and safety-critical parts 56
9 Transport 57
10 Solutions to possible problems 58
11 Service plan 63
12 Disposal 64
13 EC Declaration of Conformity 65
14 Appendices 66
14.1 Appendix A Torque values 66
14.2 Appendix B Overview Maintenance 68

3User manual
EN
some features in this manual are different from the bike as you have
bought. Check the most recent information on www.urbanarrow.
com/en/folders-manuals
Warranty
Urban Arrow guarantees that this product has been manufactured
according to the latest European safety standards and quality
requirements applicable to this type of product and that this
product, at the time of purchase, has no defects in workmanship
and material. During production various quality checks have been
performed. Should it happen that, despite all our efforts, during
our warranty period(s) your Urban Arrow shows a material and/or
manufacturing fault (with normal use as described in the manual),
then Urban Arrow is required to respect this warranty. If you feel
your warranty should be applied or if you want detailed information
on the application of your warranty please contact your Urban Arrow
dealer.
The following warranty stipulations apply to your Urban Arrow*. All
terms are applicable counting from date of purchase.
●A five year warranty on the frame and the fork except for wear
parts.
●A two year warranty on the paint and on visible rust from the
inside.
●A two year warranty on all other parts. Wear parts such as
the tyres, the chain, the pedals, bearings, the safety belts, ball
ends, etc. are exempt from this warranty.
Used symbols
6
Warning Indicates a hazardous situation that, if not
avoided, could result in serious or fatal
injury and/or serious damage to a product or
surrounding.
1
Caution Indicates a hazardous situation that, if not
avoided, could result in minor or moderate
injury and/or damage to a product or
surrounding.
2
Note Information that should be considered
important, but is not injury or damage related.
Tip Tip Useful information.
Copyright and disclaimer
The information in this document is subject to change without prior
notification. All rights reserved. Nothing in this material may be
simplified, modified or translated without prior written permission
from Urban Arrow, apart from insofar as permitted under the
Copyright Act.
Nothing herein may be considered as an additional warranty. Urban
Arrow is not liable for technical or other errors in or omissions from
this material.
Urban Arrow is continuously improving its product range to bring
you a better and safer riding experience. It might be possible that

4Urban Arrow Shorty
●Has continued to be used despite damage and/or defects have
been found, and this made the damage worse.
●Has not been maintained/serviced by a registered Urban
Arrow dealer.
1 Only a qualified bike dealer should perform any necessary
work on the gear hub and grip shifter. Unauthorized work on
any of these parts could endanger you, and your warranty
may become void.
Claiming warranty:
●Complaints and warranty claims will be dealt with by your
Urban Arrow dealer. In the event of complaints or questions
about the warranty, your Urban Arrow dealer will always be
your first point of contact, since this is where the contract of
sale was concluded. Urban Arrow will then make a definitive
assessment on whether the warranty applies. The dealer
must send the part in question, together with the purchase
invoice, to Urban Arrow, stating the complaint.
●Your dealer may charge you for any assembly or dismantling
costs.
●Your dealer may charge you for the transport charges
associated with getting the bicycle and/or parts from your
dealer to Urban Arrow.
●A two year guarantee on the battery. The capacity of the
battery will decrease depending on the number of charge
cycles and battery life. This decrease in capacity is not
covered by the warranty.
●During the valid warranty period(s) all parts where Urban
Arrow has determined that there is a construction or a
material defect, will be repaired or reimbursed at Urban
Arrow´s discretion.
●The factory warranty can only be claimed upon presentation
of the original purchase invoice.
* The warranty stipulations are applicable only by the first owner.
Your warranty will be voided or will not be applicable in case your
Urban Arrow (and/or its parts):
●Has been altered in its construction.
Never make any modifications to your electrical drive unit or
fit any other products which would be suitable for increasing
the performance of your e-bike.
●Has seen insufficient maintenance (for sufficient maintenance
please follow the service plan as described in chapter 11).
●Has been misused or has been involved in an accident.
●Has defects following normal wear.
●Has been damaged during transport.
●Has been damaged through mounting accessories (such as
bags) not sold or produced by Urban Arrow.
●Has been used differently than the product is intended for.

5User manual
EN
Assistance
In case you need help or have any questions regarding your Urban
Arrow please contact your local Urban Arrow dealer. A list of
authorised Urban Arrow dealers can be found online:
Dealer list www.urbanarrow.com/en/dealerlocator
For more Urban Arrow information, technical information and news
items please check our website and our social media channels:
Our website www.urbanarrow.com
Our YouTube channel www.youtube.com/urbanarrowcom
Our Facebook page www.facebook.com/urbanarrowcom
Our Instagram account www.instagram.com/urbanarrow
Our Twitter account www.twitter.com/urbanarrowcom
You can also contact us by:
Phone [phone]
E-mail [e-mail]
Mail Urban Arrow
Contactweg 26
1014 BH, Amsterdam
The Netherlands
Liability
A claim honored by Urban Arrow under these warranty terms
and conditions does not constitute any admission of liability on
the part of Urban Arrow for any loss or damage suffered by the
owner or third parties. Any liability on the part of Urban Arrow for
consequential damage is hereby excluded. The liability of Urban
Arrow is limited to whatever is set out in the warranty terms
and conditions, unless otherwise arising from a mandatory legal
provision.
Disclaimer
Urban Arrow has taken great care in compiling these warranty
terms and conditions. But liability as a consequence of printing or
typographical errors is excluded.

6Urban Arrow Shorty
Important technical specifications of the e-bike
Total length 203 cm
Height Max. 120 cm (depending on
handlebar height the e-bike can
be less high)
Width box / handlebar 65 cm / 64 cm
Weight of the empty e-bike 43 kg
Max. combined weight disc
brake e-bike (e-bike, rider and
load)
190 kg
Max. combined weight roller
brake e-bike (e-bike, rider and
load)
190 kg
Max. rider weight 125 kg
The A-weighted emission sound pressure level at the driver ears is
less than 70 dB(A).
6 Never overload your e-bike. This has a negative impact on
the steering and braking behaviour of the e-bike which may
lead to accidents. For damage caused by bike overload any
warranty claims shall be invalid.
2 The e-bike can be used within a temperature range between
-5 °C and 40 °C.
2 The Urban Arrow Shorty e-bike
The Urban Arrow Shorty bike is an e-bike. The bike is intended to
be used on a regular paved surface and the tires are intended to
maintain ground contact. The bike contains an electrical drive unit
that assists you up to a speed of 25 km/h when riding. As soon as
you push on the pedals the assistance is switched on and it switches
off as soon as you stop pedalling or when you have reached a speed
of 25 km/h. The e-bike has four different assistance levels (ECO,
TOUR, SPORT and TURBO) and a number of gears for an optimal
driving experience. The bike can also be ridden as a normal bicycle
(no assistance) and has a push assistance mode in which the e-bike
can be pushed at low speed without pedalling.
2 Check the local regulations on registering and using e-bikes
on public roads.

7User manual
EN
The e-bike and its parts
The Urban Arrow Shorty e-bike comes in a number of versions. Your
bike has either:
●Roller brakes or disc brakes
●A removable Intuvia display or a non-removable Purion
display
●A grip shifter with or without gear indicator
Apart from these options, the type of motor and the capacity of the
battery, all Urban Arrow Shorty e-bikes are technically identical.

8Urban Arrow Shorty
The e-bike contains the following parts:
24
124
5
6
7
8
9
22
11
10
3
11121618 1719
26 29 34 353130 32 3327
1314715
20
28
21
9
20
23
25
36
Image 1: General overview (side view)

9User manual
EN
Image 1: General overview (side view)
1 Head tube 19 Chain guard
2 Ahead steering set
steering shaft
20 Drop out bolt
3 Foam box 21 Pad
4 Ahead steering set front
fork
22 Rear wheel (26”)
5 Front light 23 Ring lock including lock
rubbers
6 Front reflectors 24 Rear light
7 Steering shaft bearing 25 Saddle with handle
8 Rigid front fork 26 Speed sensor
9 Axle nut 27 Speed sensor magnet
10 Front wheel (20”) 28 Speed sensor magnet bolt
11 Fender 29 Charger plug
12 Steering shaft 30 Socket for mains
connection
13 Kickstand 31 Battery charger
14 Steering column 32 Safety warnings
15 Main frame connecting bolt 33 Power cord charger plug
16 Pedals 34 Roller brake
17 Pedal crank arms 35 Disc brake
18 Sprockets 36 Front axle of disc brake
wheel

10 Urban Arrow Shorty
60
61
59
58
57
56
53
62
55
52
51
54
38
40
41
43
39
37
42
45
46
47
50 49 3748
44
Image 2: General overview (top view)

11User manual
EN
Image 2: General overview (top view)
37 Rear reflector 50 Ring lock key (same key as
battery lock)
38 Intuvia display 51 Bottom part of battery
holder
39 Locking latch 52 Charge-control indicator
40 Bore for safety bolt 53 On/Off button
41 Top part of display holder 54 Battery
42 Bottom part of display
holder
55 Socket for charger plug
43 Display holder bolt 56 Charging socket cover
44 Seat post 57 Frame number
45 Seat post quick release 58 Battery lock
46 Adjusting screw for seat
post clamp
59 Top part of battery holder
47 Seat post clamp 60 EPP cap
48 Gear hub 61 Drain holes
49 Electrical drive unit 62 Foldable covering plate

12 Urban Arrow Shorty
80
79
78
77
76
73
7475
83
84
85
72
71
70
69
86
88
89
87
6463 65
68
66 67
81
82
76
Image 3: Handlebar with Intuvia display and gearshifter with gear indicator

13User manual
EN
Clock, speed and distance indicators Intuvia display
Speed Current speed
Clock Current time
Max. speed Maximum speed achieved since the last reset
Avg. speed Average speed achieved since the last reset
Trip time Trip time since the last reset
Range Estimated range of the available battery charge
(for constant conditions such as assistance level,
route profile, etc.)
Range Display of the total distance travelled with the
e-bike (cannot be reset)
Trip distance Distance covered since the last reset
Image 3: Handlebar with Intuvia display and gearshifter with gear
indicator
63 Shift advice: higher gear 77 Grip shifter with gear
indicator
64 Shift advice: lower gear 78 Rear brake (right)*
65 Battery charge-control
indicator
79 Stem
66 USB port 80 Handlebar
67 USB port protective cap 81 Front brake (left)*
68 Motor-output indicator 82 Control unit
69 Assistance level indicator 83 On/Off button
70 Light indicator 84 Reset button
71 i button 85 Speed indication
72 Bike lights button 86 - button
73 Gear barrel adjuster 87 i button
74 Text indication 88 + button
75 Value indication 89 Walk button for push
assistance
76 Roller brake barrel
adjuster
* There are regional and personal preferences regarding which
brake lever operates which brake. If you want the standard setup
changed please refer to your Urban Arrow dealer.

14 Urban Arrow Shorty
90
92
91
93
94
95 96 97 98 99 100
101
102
103
104
105
106107
108
109
110
111
113
112
110
Image 4: Handlebar with Purion display and gearshifter without gear indicator

15User manual
EN
Speed and distance indications of Purion display
Speed Current speed
Trip Distance covered since the last reset
Total Total distance
Range Estimated range of the available battery charge
(for constant conditions such as assistance level,
route profile, etc.)
The e-bike contains a few parts that can be exchanged depending on
your preference. Contact your Urban Arrow dealer in case you are
interested in one of the following exchanges:
●Belt drive instead of chain drive;
●Seat post clamp without a quick release, different saddle,
different stem, different handlebar;
●Duo battery kit instead of single battery. This will double the
capacity of your battery;
●Suspension seat post instead of rigid seat post.
Also contact your Urban Arrow dealer in case you are interested in
the following range of accessories: lockable hood, box cover, child
seat adapter, dual battery kit and rear carrier.
Maybe your needs will change over time. Then it is good to know
that Urban Arrow developed a range of e-bikes next to the Shorty:
a bike to transport children/an adult (Family) and a less compact
transport bike in comparison to the Shorty (Cargo). The Cargo bike
is available in three sizes: Cargo L (274cm), XL (294cm) and XXL
(334cm).
Image 4: Handlebar with Purion display and gearshifter without
gear indicator
90 Battery compartment
cover
102 Mph unit indicator
91 Display holder 103 Assistance level indicator/
value indicator
92 Fastening screw for
display
104 Service indicator
93 - button 105 Walk button for push
assistance
94 + button 106 Battery charge-control
indicator
95 Speed indicator 107 Light indicator
96 Trip distance indicator
TRIP
108 Stem bolt
97 Total distance indicator
TOTAL
109 Grip shifter without gear
indicator
98 Range indicator RANGE 110 Handle grip
99 USB port* 111 Purion display
100 USB port protective cap 112 Screen
101 Km/h unit indicator 113 On/Off button
* For service purposes only

16 Urban Arrow Shorty
will void warranty claims.
●Never make any modifications to your electrical drive unit or
fit any other products which would be suitable for increasing
the performance of your e-bike. This normally reduces the
lifetime of the system and risks damage to the electrical drive
unit and the bike. If you handle the system improperly you
also endanger your safety and that of other road users, thus
run the risk of high personal liability costs and possibly even
criminal prosecution in the event of accidents attributable to
manipulation. There is also a risk you loose the guarantee and
warranty claims on the bike you have purchased.
●Always use original Bosch batteries approved by your
Urban Arrow dealer. When you use other batteries, Urban
Arrow shall not assume any liability and warranty. The use
of incorrect batteries can cause short circuiting and/or
overheating which may lead to injuries and pose a fire hazard.
●Use the battery only together with e-bikes that have an
original Bosch electrical drive unit. This is the only way to
protect the battery against dangerous overload.
●Never open the battery. Danger of short-circuiting which may
cause burns or a fire. When you open the battery voids any
and all warranty claims.
●Protect the battery against heat (e.g. prolonged sun exposure)
and fire. There is a risk of explosion. Never store or operate
the battery near hot or flammable objects.
●Never submerge the battery in water or clean using a jet
of water. Danger of short-circuiting which may pose a fire
hazard.
●Keep the battery not being used away from paper clips, coins,
3 Safety
Read all safety warnings and all instructions. Failure to follow the
warnings and instructions may result in electric shock, fire and/or
serious injury. Save all safety warnings and instructions for future
reference.
6 Warning
●When you cycle with a damaged front fork it can cause the
front fork to break during riding. This may lead to loss of
control of the bike. Always have your bike checked by your
Urban Arrow dealer in case the front fork of your bike was hit
or your bike ran into an object with the front wheel.
●Children may only use the e-bike and all its components under
supervision or after having been instructed by a responsible
person. Otherwise, there is danger of operating errors and
injuries.
●Supervise children during use, cleaning and maintenance of
the bike. Don't let children play with the charger. Keep the
battery out of reach of children. Risk of electrical shock.
●Do not open the electrical drive unit yourself. Opening of
the electrical drive unit can cause leakage of water into the
drive unit, which may lead to malfunctioning of the electrical
drive unit. The electrical drive unit must be repaired only
by qualified experts and only with original spare parts. This
will ensure that the safety of the electrical drive unit is
maintained. Unauthorized opening of the electrical drive unit

17User manual
EN
charger yourself. Contact your Urban Arrow dealer when your
battery charger is damaged.
●A sticker in English is adhered to the bottom of the charger
(marked 31 in the diagram on the graphics page). This says:
Use ONLY with BOSCH lithium-ion batteries. Follow this
instruction.
1 Caution
●Batteries must not be subjected to mechanical impacts. There
is a risk that the battery will be damaged causing vapors
to escape. The vapors can irritate the respiratory system.
Provide for fresh air and seek medical attention in case of
complaints.
●The battery may give off fumes if it becomes damaged or is
used incorrectly. Provide a fresh air supply and seek medical
advice in the event of pain or discomfort. These fumes may
irritate the respiratory tract.
●Observe the mains voltage! The voltage of the power supply
must correspond with the data given on the nameplate of the
battery charger. Battery chargers marked with 230 V can also
be operated with 220 V. When the main voltage is too high the
battery will be damaged.
●Please observe the operating and storage temperatures of the
e-bike components. Protect the electrical drive unit, display
and battery against extreme temperatures (e.g. from intense
sunlight without adequate ventilation). The components
(especially the battery) can become damaged through
extreme temperatures.
keys, nails, screws or other small metal objects, that can
make a connection from one terminal to another. Shorting the
battery-pack terminals together may cause burns or a fire. For
short-circuiting damage caused in this manner, any and all
warranty claims through Bosch shall be invalid.
●Under abusive conditions, liquid may be ejected from
the battery. Avoid contact. If contact accidentally occurs,
flush with water. If liquid contacts eyes, additionally seek
medical help. Liquid ejected from the battery may cause skin
irritations or burns.
●Place down the battery only on clean surfaces. In particular,
avoid soiling the charge socket and the contacts, e. g. by
means of sand or soil. Danger of short-circuiting which may
pose a fire hazard.
●Never attempt to charge or use a damaged battery. There is
a risk of explosion. Always contact your Urban Arrow dealer
when your battery is damaged.
●Keep the charger away from rain or moisture. The penetration
of water into a battery charger increases the risk of an
electric shock.
●Keep the battery charger clean. Contamination can lead to
danger of an electric shock.
●Never operate the battery charger on easily inflammable
surfaces (e. g., paper, textiles, etc.) or surroundings. The
heating of the battery charger during the charging process
can pose a fire hazard. Before each use, check the battery
charger, cable and plug. If damage is detected, do not use the
battery charger. Damaged battery chargers, cables and plugs
increase the risk of an electric shock. Never open the battery

18 Urban Arrow Shorty
Image 5: Bike fit tips
4 Before first use
On delivery of your bike the battery is supplied partially charged.
To ensure full battery capacity, completely charge the battery in the
charger before using for the first time. See paragraph 7.2 how to
charge the battery.
Prior to your first ride your bike needs to be fit in an optimal way. In
this chapter we explain how this should be done.
4.1 Bike fit
Adjust the saddle height and handlebar position according to your
personal preference in order to ride your new bike in an optimal
way.
Tips for an optimal setting (see image 5):
●Don’t put the handlebar too low or too far away. Leaning too
much forward will put stress on your lower back and wrists.
●When adjusting the saddle height your feet (not just the toes)
should touch the ground while seated on the saddle.
●When positioning your foot on the pedal at its lowest point
your knee should be slightly bent.
It is common for an Urban Arrow bike to be ridden by more than one
rider. In that case adjusting the seat post height to the correct height
is more critical than adjusting the handlebar height.
Tip Please consult your Urban Arrow dealer for a professional
bike fit.