9
9 Service
Our company provides limited warranty for any product with failures due to manufacturing quality within 12
months after the date of delivery on the premise of normal operation by users. Reasonable repair costs will
be charged for damage caused by improper use. After-sales service Tel：(734) 855-4890 or
USA Lab reserves the right of ultimate interpretation of the instruction manual. Additionally, USA Lab is not
responsible for damages or injuries caused by improper use; knowingly or unknowingly. Glassware is not
covered under warranty. We ship all glassware products with additional care, but sometimes they arrive
broken. If glassware arrives broken, please contact us within 3 days of receiving your product and we will
either send you a brand new piece or send you a refund. Any glassware broken 3 days after or later will not
be covered by warranty. Maintenance items such as seals and gaskets are not covered under the warranty.
Thank you for understanding!
Return Policy:
We offer a 30-day return policy from when your package is delivered to your shipping address. By placing an
order with USA Lab, you express that you have read and agreed to the following return policies.
• We do not accept returns for customized items. When purchasing a customized item, you agree that there
are no returns due to the nature of the item(s) being specific to your needs.
• By default, a 15% restocking fee is applied on all items that are in original packaging and unused with no
damage. This applies to all items returned within 30 days. No exceptions. You will be responsible for the
return shipment unless deemed defective by USA Lab. In that case, we will pay for return shipment and
replacement shipment costs.
• The item(s) must be returned in original packaging and in undamaged condition. The item(s) must have no
signs of usage or wear including stickers, scratches, dents, resins, non-standard fluids, plant matter, or any
other wear not representing a new, unused item. Products deemed defective with any signs of usage or wear
will result in a 25% restocking fee.
• Once the returned item is received, tested, inspected, and processed, a refund will be issued. If your
item(s) are in original packaging and unused, you will be refunded the initial purchase price with the 15%
restocking fee deducted. If your item(s) are deemed damaged or used, you will be refunded the initial
purchase price with the 25% restocking fee deducted.
• If an item has been deemed to be severely misused, modified resulting in catastrophic failure, operated
anywhere but inside of a climate-controlled facility. A minimum of 25% restocking fee will be deducted from
the refund.
