LIMITED WARRANTY STATEMENT
USECO equipment is warranted to be free of defects in material and workmanship for a period of 12 months from the date of shipment from the factory. Warranty applies to the
contiguous 48 states, to the original commercial end user and is not transferable.
Warranty applies only to properly installed equipment under conditions of normal use in standard commercial foodservice operations and receiving proper preventative maintenance.
Normal wear & tear is not covered.
Warranty does not apply to failure from poor or inadequate water supply, improper cleaning, exposure to corrosive and harsh chemicals or acids and does not apply to defects from
misuse, neglect, improper installation, freight damage or accidents, fire, flood, riot or acts of God.
USECO’s warranty does not include any coverage for loss of business, loss of use, loss of time, loss of profits or income, loss of food products or labor cost and is limited to USECO
manufactured products and does not apply to equipment connected to or installed with USECO products. Enough access must be available for service technicians to adequately
service equipment. Equipment built into cabinets, tables or structures by others with insufficient access is not covered under labor warranty
Warranty is void if the equipment has been modified, if parts have been substituted, if the name/ model plate is missing or has been defaced or if the equipment has been repaired or
altered by anyone other than an authorized USECO agent.
Warranty work must be authorized in advance by the USECO factory. Claims for work performed without pre-authorization are subject to rejection. For warranty authorization call
USECO technical service department at 800-251-3398. A service technician will diagnose, and trouble shoot with the end user to find a service solution. If a solution can not be
resolved over the phone, USECO will determine how best to resolve the issue, which may include dispatching a service agent, shipping a part or another method to provide a
solution.
When calling USECO for warranty service please have the following information ready: name and address of business location, contact information, model and serial number, date
of purchase, name of dealer where purchased, credit card information and a description of the service issue.
Warranty covers parts and labor performed during normal business hours. Labor performed after hours, on weekends or holidays are not covered and are at the discretion and
expense of the end user and not paid by USECO. Travel mileage is covered up to 100 miles round trip or up to 2 hours round trip. Additional time and travel will be at the end users’
expense.
USECO’s sole obligation is to repair or replace the product at USECO’s option. This warranty is in lieu of all other warranties expressed or implied, including any warranty of
merchantability, and fitness for a particular purpose
1. Resetting of safety thermostats, circuit breakers, overload protectors, and/ or fuse replacement are not covered by this
warranty unless warranted conditions are the cause.
2. All problems due to operation at voltages or phase other than specified onequipment nameplates are not covered by
this warranty. Conversion to correct voltage and/or phase must be the customer’s responsibility.
3. All problems due to electrical connections not made in accordance with electrical code requirements and wiring
diagrams supplied with the equipment are not covered by this warranty.
4. Replacement of items subject tonormal wear, to include such items as knobs, light bulbs; and normal maintenance
functions including adjustments of micro switches and replacement of fuses and indicating lights are not covered by
warranty.
5. Damage to electrical cords and/or plug due to exposure to excessive heat are not covered by this warranty.
6. Full use, care, and maintenance instructions supplied with each machine. Noted maintenance and preventive maintenance
items, such as servicing and cleaning schedules, are customer responsibility. Those miscellaneous adjustments noted are
customer responsibility. Proper attention to preventive maintenance and scheduled maintenance procedures will prolong the
life of the appliance.
7. Travel mileage is limited to sixty (60) miles from an Authorized Service Agency or one of its sub-service agencies.
8. All labor shall be performed during regular working hours. Overtime premium will be charged to the buyer.
9. All genuine USECO replacement parts are warranted for ninety (90) days from date of purchase on non-warranty
equipment. This parts warranty is limited only to replacement of the defective part(s). Any use of non-genuine USECO
parts completely voids any warranty.
10. Installation, labor, and job checkouts are not considered warranty and are thus not covered by this warranty.
11. Charges incurred by delays, waiting time or operating restrictions that hinder the service technician’s ability to perform
service are not covered by warranty. This includes institutional and correctional facilities.
SHIPPING DAMAGE CLAIM PROCEDURE
NOTE: For your protection, please note that equipment in this shipment was carefully inspected and packaged by skilled
personnel before leaving the factory. Upon acceptance of this shipment, the transportation company assumes fully responsibility
for its safe delivery.
IF SHIPMENTARRIVESDAMAGED:
1. VISIBLE LOSS OR DAMAGE: Be certain that any visible loss or damage is noted on the freight bill or express receipt,
and that the note of loss or damage is signed by the delivery person.
2. FILE CLAIM FOR DAMAGE IMMEDIATELTY: Regardless of the extent of the damage.
3. CONCEALED LOSS OR DAMAGE: If damage is unnoticed until the merchandise is unpacked, notify the transportation
company or carrier immediately, and file “CONCEALED DAMAGE” claim with them. This should be done within fifteen
(15) days from the date the delivery was made to you. Be sure to retain the container for inspection.
USECO cannot assume liability for damage loss incurred in transit. We will, however, at your request, supply you with
the necessary documents to support your claim.
SERVICE POLICY AND PROCEDURE GUIDE
ADDITIONAL WARRANTY EXCLUSIONS
