V-tech CTM-A2116 User manual

Analogue Contemporary Series
CTM-A2116
Analogue 1-Line Hidden Base with Cordless Colour Handset and
Charger
NGC-S3410HC
SIP 1-Line Cordless Colour Handset and Charger
User‘s Guide

EN - 2
1. This product should be installed by a
qualified technician.
2. This product should only be connected
to the host equipment and never directly
to the network such as Public Switch zone
Network (PSTN) or Plain Old Telephone
Services (POTS).
3. Read and understand all instructions.
4. Follow all warnings and instructions
marked on the product.
5. Unplug this product from the wall outlet
before cleaning. Do not use liquid or
aerosol cleaners. Use a damp cloth for
cleaning.
6. Do not use this product near water such
as near a bath tub, wash bowl, kitchen
sink, laundry tub or swimming pool, or
in a wet basement or shower.
7. Do not place this product on an unstable
table, shelf, stand or other unstable
surfaces.
8. Slots and openings in the back or bottom
of the telephone base and handset are
provided for ventilation. To protect them
from overheating, these openings must
not be blocked by placing the product
on a soft surface such as a bed, sofa
or rug. This product should never be
placed near or over a radiator or
heat register. This product should not
be placed in any area where proper
ventilation is not provided.
9. This product should be operated only
from the type of power source indicated
on the marking label. If you are not sure
of the type of power supplied at the
premises, consult your dealer or local
power company.
10. Do not allow anything to rest on the
power cord. Do not install this product
where the cord may be walked on.
11. Never push objects of any kind into
this product through the slots in the
telephone base or handset because
they may touch dangerous voltage
points or create a short circuit. Never
spill liquid of any kind on the product.
12. To reduce the risk of electric shock, do
not disassemble this product, but take it
to an authorised service facility. Opening
or removing parts of the base station
or handset other than specified access
doors may expose you to dangerous
voltages or other risks. Incorrect
reassembling can cause electric shock
when the product is subsequently used.
13. Do not overload wall outlets and
extension cords.
14. Unplug this product from the wall outlet
and refer servicing to an authorised
service facility under the following
conditions:
• When the power supply cord or plug is
damaged or frayed.
• If liquid has been spilled onto the
product.
• If the product has been exposed to rain
or water.
• If the product does not operate
normally by following the operating
instructions. Adjust only those controls
that are covered by the operation
instructions. Improper adjustment of
other controls may result in damage
and often requires extensive work by
an authorised technician to restore the
product to normal operation.
Important safety instructions
When using your telephone equipment, basic safety precautions should always be
followed to reduce the risk of fire, electric shock and injury, including the following:

EN - 3
English
• If the product has been dropped and
the telephone base and/or handset has
been damaged.
• If the product exhibits a distinct change
in performance.
15. Avoid using a telephone (other than
cordless) during an electrical storm.
There is a remote risk of electric shock
from lightning.
16. Do not use the telephone to report
a gas leak in the vicinity of the leak.
Under certain circumstances, a spark
may be created when the adapter is
plugged into the power outlet, or when
the handset is replaced in its cradle.
This is a common event associated with
the closing of any electrical circuit. The
user should not plug the phone into
a power outlet, and should not put a
charged handset into the cradle, if the
phone is located in an environment
containing concentrations of flammable
or flame-supporting gases, unless there
is adequate ventilation. A spark in such
an environment could create a fire or
explosion. Such environments might
include: medical use of oxygen without
adequate ventilation; industrial gases
(cleaning solvents; petrol vapours; etc.);
a leak of natural gas; etc.
17. Only put the handset of your telephone
next to your ear when it is in normal talk
mode.
18. The power adapters are intended to be
correctly oriented in a vertical or floor
mount position. The prongs are not
designed to hold the plug in place if
it is plugged into a ceiling, under-the-
table or cabinet outlet.
19. Use only the power cord and batteries
indicated in this manual. Do not dispose
of batteries in a fire. They may explode.
Check with local codes for possible
special disposal instructions.
20. In wall mounting position, make sure
to mount the telephone base on the
wall by aligning the eyelets with the
mounting studs of the wall plate. Then
slide the telephone base down on both
mounting studs until it locks into place.
Refer to the full instructions in Installation
in the user’s manual.
21. Listed PoE (The product is considered
not likely to require connection to an
Ethernet network with outside plant
routing).
CAUTIONS
CAUTIONS
• Keep small metallic objects such as
pins and staples away from the handset
receiver.
• Risk of explosion if battery is replaced
by incorrect type;
• Dispose of used batteries according to
the instructions;
• Disconnect the telephone line before
replacing batteries;
• For pluggable equipment, the socket-
outlet (power adaptor) shall be installed
near the equipment and shall be easily
accessible;
• The applied nameplate is located at the
bottom of the product;
• The equipment is only use for mounting
at heights <2m.
• Avoid using the battery in the following
conditions:-
• High or low extreme temperatures that
a battery can be subjected to during use,
storage or transportation;
• Low air pressure at high altitude;
• Replacement of a battery with an
incorrect type that can defeat a safeguard;
• Disposal of a battery into fire or a hot
oven, or mechanically crushing or cutting
of a battery that can result in an explosion;

EN - 4
• Leaving a battery in an extremely high
temperature surrounding environment
that can result in an explosion or the
leakage of flammable liquid or gas;
• Extremely low air pressure that can
result in an explosion or the leakage of
flammable liquid or gas.
SAVE THESE INSTRUCTIONS

EN - 5
English
Table of contents
Important safety instructions............ 2
Parts check list................................... 6
Telephone layout .............................. 7
Analogue 1-Line Hidden Base with Cordless
Colour Handset and Charger - CTM-A2116 7
SIP 1-Line Cordless Colour Handset and
Charger - NGC-S3410HC................................. 7
Analogue 1-Line Hidden Base ....................... 8
Installation......................................... 9
Analogue 1-Line Hidden Base with Cordless
Colour Handset and Charger - CTM-A2116 9
Analogue 1-Line Hidden Base ....................... 9
Base station installation........................... 9
Analogue 1-Line Hidden Base with Cordless
Colour Handset and Charger - CTM-A2116
11
SIP 1-Line Cordless Colour Handset and
Charger - NGC-S3410HC................................. 11
Handset Charger Installation ................. 11
Handset Registration................................ 12
Handset Deregistration............................ 12
Handset battery charging....................... 13
Replacing a Cordless Handset Battery 13
Set up ................................................ 14
Analogue 1-Line Hidden Base with Cordless
Colour Handset and Charger - CTM-A2116 14
Operation.......................................... 15
Analogue 1-Line Hidden Base with Cordless
Colour Handset and Charger - CTM-A2116 15
SIP 1-Line Cordless Colour Handset and
Charger - NGC-S3410HC................................. 15
Using the cordless handset..................... 15
Change handset screen language........ 15
Receive a call ............................................ 15
Place a call ................................................ 15
End a call.................................................... 15
Hold ............................................................. 15
Speakerphone ........................................... 15
Volume......................................................... 15
Mute............................................................. 15
Call waiting ................................................ 15
Switching between calls .......................... 16
Speed dial.................................................. 16
Message waiting indicator ..................... 16
Play messages........................................... 16
Find handset .............................................. 16
Appendix .......................................... 17
Troubleshooting................................................. 17
VTech Hospitality Limited Warranty Program
24
Maintenance...................................................... 25
Disclaimer and Limitation of Liability............ 25
European Directives ......................................... 25
Declaration of Conformity............................... 25
Disposal of batteries and product ................ 26
Technical specifications .................... 27
Analogue 1-Line Hidden Base with Cordless
Colour Handset and Charger - CTM-A2116 27
Analogue 1-Line Hidden Base ....................... 27
SIP 1-Line Cordless Colour Handset and
Charger - NGC-S3410HC................................. 27

EN - 6
Parts check list
Items contained in the respective cordless telephone package:
Model name Model
number
Parts included
Base station
| Base Station Adapter
Base station
wall mounting
plate
| Network cable
Cordless
handset and
Handset
battery
(preinstalled
in the
handset)
Handset charger
| Handset
charger adapter
Analogue 1-Line
Hidden Base
with Cordless
Colour Handset
and Charger
CTM-A2116
WALLMOUNT SLOT
S211X BASE Artwork
RESET
illustration scale 40%
Hwang Jin wook | 09. Jan. 2019 | Revision 1.0CSP | M100 Base
1
2
3
5
7
4
6
1a
8
9
PART DESCRIPTION COLOR/MATERIAL TEXTURE/FINISH
01. Left Housing SPI B-1Graphite Spray
02. Right Housing SPI B-1Graphite Spray
03. Lens SPI B-1Clear Acrylic Lens
Silkscreen on the rear ( Background ) Pantone Black C
Silkscreen on the rear ( , , ) - Pantone Coolgray 3C
Silkscreen on the rear ( , ) - Milky White / Green Backlight
Silkscreen on the Top ( ) - Pantone 8001C
04. Middle Housing SPI A-1
MT-11520
Injection Moulded - ChiMei PA-757 J01 (Snom standard black)
Injection Moulded - ChiMei PA-757 J01 (Snom standard black)
05. Antenna Back Housing MT-11520Injection Moulded - ChiMei PA-757 J01 (Snom standard black)
06. Antenna Front Housing SPI B-1Graphite Spray
08. Bottom Cover SPI B-1
MT-11520
Injection Moulded - ChiMei PA-757 J01 (Snom standard black)
09. Wall Mount Injection Moulded - ChiMei PA-757 J01 (Snom standard black)
07. Chrome Key SPI A-1
SPI A-1
TL92278BT
Chrome Plating ( without Top Surface )
Engraving -0.3mm ( ) High Glossy Chrome
Top Surface
SIP 1-Line
Cordless Colour
Handset and
Charger
NGC-
S3410HC

EN - 7
English
Telephone layout
Analogue 1-Line Hidden Base with Cordless Colour Handset and Charger -
CTM-A2116
SIP 1-Line Cordless Colour Handset and Charger - NGC-S3410HC
Handset Charger and Adapter
16 Charging poles
17 Modular jack socket
18 Modular jack
Handset
1 Battery charging light
2 Colour screen
3 Soft keys (3)
Perform the action indicated
by the on-screen labels.
4 MESSAGES key
5TALK key
6VOLUME /
navigation keys
7 Numeric dial keys
8SPEAKER key
9MUTE key
10 Handset earpiece
11 Speakerphone
12 FRONT DESK key
13 OFF/Cancel key
14 EMERGENCY key
15 Microphone
1
2
3
4
5
6
7
8
9
10
12
13
14
15
11
16 17
18
Screen Icons
Signal strength indicator
Battery strength indicator
Battery is charging
Ringer is silent

EN - 8
Analogue 1-Line Hidden Base with Cordless Colour Handset and Charger -
CTM-A2116
Analogue 1-Line Hidden Base
1FIND HANDSET button.
Short press (for less than 2 seconds) to find the handset by making it ring.
Short press again to stop handset ringing.
2POWER LED
3IN USE LED
4 Antenna
5 Cable tie mount
6 AC adapter input
7 RJ11 telephone jack
1
2
3
4
6
5
7
4

EN - 9
English
Installation
Analogue 1-Line Hidden Base with
Cordless Colour Handset and Charger
- CTM-A2116
Analogue 1-Line Hidden Base
Base station installation
This section assumes that your network
infrastructure is established.
You can power the base station using a
compatible VTech power adapter. Install
the base station near a power outlet not
controlled by a wall switch. The base
station can be placed on a flat surface or
mounted on a wall in a vertical or horizontal
orientation.
To install the base station:
Plug one end of the telephone line cord into
the RJ jack on the rear of the base station
(marked by TO TEL), and plug the other end
of the cord into your telephone wall jack.
Connect the supplied power adapter to the
base station power jack.
Plug the power adapter into an electrical
outlet that is not controlled by a wall switch.
IMPORTANT INFORMATION
1. Use only a compatible VTech power
adapter. To order a replacement power
adapter, call [phone] or
email [e-mail].
2. The power adapter is intended to be
correctly oriented in a vertical or floor
mount position. The prongs are not
designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or
cabinet outlet.

EN - 10
To mount the base station on the wall
1. Install two mounting screws on the wall.
Choose screws with heads larger than
5 mm (3/16 inch) in diameter (1 cm /
3/8 inch diameter maximum). The screw
centers should be 5 cm (1 15/16 inches)
apart vertically or horizontally.
2. Tighten screws until only 3 mm (1/8 inch)
of the screws are exposed.
3. Attach the mounting plate to the top of the
base station. Insert the tab into the slot
and then push the plate in at the bottom
of the base station until the mounting
plate
clicks into place.
4. Check to make sure the plate is secure at
top and bottom. It should be flush with the
base station body.
5. Place the base station over the mounting
screws.
6. Connect the telephone line cord and
power as described on page 9.
Insert tab into slot.

EN - 11
English
Analogue 1-Line Hidden Base with
Cordless Colour Handset and Charger
- CTM-A2116
SIP 1-Line Cordless Colour Handset
and Charger - NGC-S3410HC
Handset Charger Installation
●Install the handset charger as shown
below.
• Make sure the supplied power adapter
is securely plugged into an outlet not
controlled by a wall switch.
• The battery is fully charged after 11
hours of continuous charging. For best
performance, keep the handset in the
handset charger when not in use.
CAUTIONS
CAUTIONS
Use only the supplied power adapter. The
supplied power adapter is not designed for
use in any other devices. Misuse of it on your
other devices shall be prohibited. To order a
replacement, call [phone] or
email [e-mail].
Installation Notes
Avoid placing the base station, handset, or
handset charger too close to:
• Communication devices such as
television sets, DVD players, or other
cordless telephones
• Excessive heat sources
• Noise sources such as a window with
traffic outside, motors, microwave ovens,
refrigerators, or fluorescent lighting
• Excessive dust sources such as a
workshop or garage
• Excessive moisture
• Extremely low temperature
• Mechanical vibration or shock such as
on top of a washing machine or work
bench

EN - 12
Handset Registration
Your cordless handset is preregistered to the
base station. You do not need to register your
cordless handset.
You can register additional cordless handsets
to the base station. The Base station
accommodates up to four CTM-A2116 or
CTM-S2115 cordless handsets.
1. On the cordless handset, press the Lang
soft key, and then the key sequence:
7 5 6 0 0 #.
2. With Registration selected, press OK.
3. With Register Handset selected, press
Select.
The handset displays the message
"Long press the FIND HANDSET button on
your base".
4. On the base station, press and hold the
/ FIND HANDSET button for at least four
seconds, then release the button. Both
LEDs on the base station begin to flash.
The handset displays "Registering
handset".
5. Enter the PIN and press OK. The default
PIN is 1592.
The handset beeps and displays
"Handset registered".
Handset Deregistration
1. When a registered cordless handset is
idle, press the Lang soft key, and then the
key sequence: 7 5 6 0 0 #.
2. With Registration selected, press OK.
3. Press or to select Deregister, and
then press Select.
4. Press or to select the handset you
want to deregister, and then press Select.
NOTE: The handset you are currently using
is indicated by **.
5. Enter the PIN and press OK. The default
PIN is 1592.
The handset beeps and displays
"HANDSET deregistered" .

EN - 13
English
Handset battery charging
The battery must be fully charged before
using the cordless handset for the first time.
The battery charge light turns on when the
cordless handset is charging on the handset
charger. The battery is fully charged after
11 hours of continuous charging. For best
performance, keep the cordless handset in
the handset charger when not in use.
Replacing a Cordless Handset
Battery
The cordless handset battery is preinstalled.
To replace the cordless handset battery,
follow the steps below.
1. Use a narrow object to pry open the
handset cover, so that you unsnap the tabs
at the locations indicated below.
2. Place your thumb in the slot below the
battery, and lift the battery out of the
handset battery compartment.
3. Place the top of the battery in the handset
battery compartment so that the battery
connectors are aligned.
4. Push the bottom of the battery down into
the battery compartment.
5. To replace the handset cover, align all
the tabs on the handset cover against the
corresponding grooves on the handset,
then firmly push downward until all the
tabs lock in the grooves.
CAUTIONS
CAUTIONS
There may be a risk of explosion if a wrong
type of handset battery is used. Use only
the supplied rechargeable battery or
replacement battery. To order a replacement,
call [phone] or
email [e-mail].
Dispose of used batteries according to the
instructions.

EN - 14
Set up
Analogue 1-Line Hidden Base with Cordless Colour Handset and Charger -
CTM-A2116
Default settings are indicated by asterisks (*).
Setting Options Adjustable by
Listening volume- Handset 1, 2, 3, 4, 5, 6*, 7 User and administrator
Ringer tone Tone 1* Administrator only

EN - 15
English
Operation
Analogue 1-Line Hidden Base with
Cordless Colour Handset and Charger
- CTM-A2116
SIP 1-Line Cordless Colour Handset
and Charger - NGC-S3410HC
Using the cordless handset
When you use the keypad of the cordless
handset, the handset keys are backlit.
Change handset screen language
To change the display lanuage of your
handset colour screen:
1. Press Lang.
2. Press or to select a language.
3. Press OK.
Receive a call
When there is an incoming call, the handset
rings.
Answer a call using the cordless handset
while it is not on the handset charger
On the cordless handset, press Ans or
or .
• The icon appears in the middle
of the screen when in speakerphone
mode.
Answer a call using the cordless handset
while it is cradled on the handset
charger
Lift the cordless handset from the handset
charger.
Place a call
1. On the cordless handset, use the keypad
to enter the number.
• Press Delete if you enter an incorrect
digit.
2. Press Dial or or .
3. To end the call, press End or or
place the handset in the charger.
End a call
Press on the cordless handset or
place it in the handset charger. The call ends
when all handsets hang up.
Hold
To place a call on hold:
During a call, press Hold on the cordless
handset.
To take the call off hold, press Unhold.
Speakerphone
During a call, press on the cordless
handset to switch between speakerphone
mode and handset earpiece mode.
• The icon appears in the middle
of the screen when in speakerphone
mode.
Volume
Adjust the listening volume
1. During a call, press or to adjust
the listening volume.
2. Press OK.
Adjust the Ringer volume
1. When the cordless handset is idle, press
or to adjust the ringer volume.
2. Press OK.
Mute
Mute the microphone
1. During a call, press on the cordless
handset.
• The handset displays "Call Muted" when
the mute function is turned on. You can
hear the party on the other end but they
cannot hear you.
2. Press again to resume the
conversation.
Call waiting
If receive an incoming call during an active
call, you willl hear a call waiting tone.
The phone also displays "Call waiting".

EN - 16
To answer the incoming call:
• Press Ans on the cordless handset.
The active call is put on hold.
To ignore the incoming call:
• Do nothing.
Switching between calls
If you have an active call and another call on
hold, you can switch between the two calls.
1. Press Flash to put the active call on hold,
and resume the held call.
2. To end the active call, press End or
.
The other call will remain on hold.
3. Press Unhold to take the call off hold.
Speed dial
To dial a speed dial number:
1. Press SpdDial.
2. Press or to select a speed dial
entry.
3. Press OK.
Alternatively, you can press a speed dial key
( or ), or press a speed dial soft key
(for example, RmServ).
Message waiting indicator
When a new voice message is received,
the handset displays " New msg" on the
screen.
Play messages
1. When the phone is idle, press .
The handset dials the voicemail access
number.
2. Follow the voice prompts to play your
messages.
Find handset
Use this feature to find all registered cordless
handsets.
To start paging:
Press / FIND HANDSET on the base station
when the phone is not in use. All idle cordless
handsets beep for 60 seconds.
To end paging:
• Press / FIND HANDSET again on the
base station.
-OR-
• Press on the cordless handset.

EN - 17
English
Appendix
Troubleshooting
If you have difficulty with the telephones, please try the suggestions below. For customer
service, call [phone] or email [e-mail].
For cordless telephone
Question Suggestions
The telephone does not work at all.
• Make sure the power adapter is
connected to the base station power
jack, and plugged into an electrical
outlet that is not controlled by a wall
switch.
• Make sure the telephone line cord is
plugged into the NET port of the base
station and the telephone wall jack.
• Make sure the handset battery is
installed and charged correctly (page
13). For optimum daily performance,
return the cordless handset to the
handset charger after use.
• Unplug the telephone line cord from
the telephone wall jack. Wait for
approximately 15 seconds, then plug it
back in.
• Charge the battery in the cordless
handset for up to 11 hours.
• If the battery is completely depleted,
charge the battery for at least 30
minutes before use.
• Remove the battery and then install
it again. If that still does not work, it
may be necessary to purchase a new
battery.
• Disconnect the base station from
the telephone wall jack and connect
a working telephone. If the other
telephone does not work, the problem
is probably in the wiring or telephone
service. Contact your telephone
service provider (charges may apply).

EN - 18
Question Suggestions
There is no dial tone.
• Try all the above suggestions.
Make sure there is a dial tone before
dialing. It is normal if the cordless
handset takes a second or two to
synchronize with the base station
before producing a dial tone. Wait an
extra second before dialing.
• Eliminate any background noise.
Mute the telephone before dialing,
if applicable, or dial from another
room in your unit with less background
noise.
• If other telephones in your hotel
are having the same problem, the
problem is in the wiring or telephone
service. Contact your telephone
service provider (charges may apply).
I cannot dial out. • Try all the above suggestions.
The Speed Dial key does not work at all.
• The Speed Dial key may not be
properly programmed. Refer to page
XX for details.
The LOW BATTERY icon or the
EXTREMELY LOW BATTERY icon appears
at the top of the cordless handset screen.
• Place the cordless handset in the
handset charger for recharging.
• Remove the battery and then install it
again, and use it until fully depleted.
Then charge the cordless handset
in the handset charger for up to 11
hours.
• If the above measures do not correct
the problem, replace the battery.

EN - 19
English
Question Suggestions
The battery does not charge in the cordless
handset or the battery does not accept charge.
• Make sure the cordless handset
is placed in the handset charger
correctly. The battery charging light
should be on.
• Remove the battery and then install it
again. Charge it for up to 11 hours.
• If the cordless handset is in the
handset charger but the battery
charging light is not on, refer to The
battery charging light is off below.
• If the battery is completely depleted,
charge the cordless handset for at
least 30 minutes before use.
• If the above measures do not correct
the problem, replace the battery.
The battery charging light is off.
• Clean the charging contacts on the
cordless handset and/or handset
charger each month with a pencil
eraser or a dry non-abrasive fabric.
• Make sure the power adapter and
telephone line cord are plugged in
correctly and securely.
• Unplug the power adapter. Wait for
15 seconds before plugging it back
in. Allow up to one minute for the
cordless handset and the telephone
base to reset.

EN - 20
Question Suggestions
The telephone does not ring when there is an
incoming call.
• Make sure the ringer volume is turned
up on the cordless handset.
• Make sure the power adapter is
connected to the base station power
jack, and plugged into an electrical
outlet that is not controlled by a wall
switch.
• Make sure the telephone line cord is
plugged into the NET port of the base
station and the telephone wall jack.
• The cordless handset may be too far
from the base station. Move it closer
to the base station.
• Adjust the setting of RF transmission
power (page XX). It may be out of
range.
• If other telephones in your hotel
are having the same problem, the
problem is in the wiring or telephone
service. Contact your telephone
service provider (charges may apply).
• Other electronic products such as
HAM radios and other DECT phones
can cause interference with your
cordless phone. Try installing your
phone as far away as possible from
these types of electronic devices.
• Test a working telephone at the
telephone wall jack. If the other
telephone has the same problem,
the problem is in the telephone wall
jack. Contact your telephone service
provider (charges may apply).
• The telephone line cord may be
defective. Install a new telephone line
cord.
• Remove the handset battery and
then install it again. Then place the
cordless handset in the handset
charger. Wait for the handset to
synchronise with the base station.
Allow up to one minute for this to take
place.