V-tech DigiGo User manual

User's Manual

Contents
INTRODUCTION ......................................................................... 1
Included in this Package ............................................................ 1
PRODUCT FEATURES ............................................................. 2
THE BASICS ................................................................................ 4
How to Play ................................................................................. 4
How to Attach the Wrist Strap ..................................................... 6
Charging the device .................................................................... 7
Inserting a microSD Card ........................................................... 7
Wi-Fi Setup ................................................................................ 8
VTECH KID CONNECT™ ........................................................ 8
Getting Started ........................................................................... 8
Managing Your Child’s Contacts.................................................... 9
TRANSFERRING PHOTOS, VIDEOS AND SONGS............... 11
GET MORE FROM LEARNING LODGE™ .............................. 12
CARE & MAINTENANCE .......................................................... 12
Using the Touch Screen and Stylus .............................................. 13
Cleaning the Touch Screen............................................................ 13
Troubleshooting............................................................................. 14
Resetting the Device to Factory Settings...................................... 17
Safety Precautions for Using the Battery and Charger.................. 18
Standard guidelines for adapter toys ........................................... 19
Battery removal ........................................................................ 19
Technical Support ........................................................................ 20
Copyright Notices.......................................................................... 20
IMPORTANT NOTE:........................................................................ 20
Disclaimer and Limitation of Liability............................................. 21
LEGAL NOTICES........................................................................... 21
Use of VTech Kid Connect™.......................................................... 21

1
Introduction
Thank you for purchasing DigiGo™, the hand held smart device for kids!
DigiGo™is a multi-function, touch screen media and communication
device created for 3-7 year olds. Children will love using DigiGo™to
watch videos, play games, send messages and more. With microSD card
expanded memory, and new apps being added all the time, DigiGo™ is
perfect for children on the go!
Included in This Package
• One VTech®DigiGo™ (including two DigiGo™ Styluses)
• One USB Cable and Power Adapter
• One Wrist Strap
• One Quick Start Guide
• One Product Information Guide
Specification of Power Adaptor:
Output : 5V DC
Warning: All packing materials, such as tape, plastic sheets,
packaging locks, wire ties and tags are not part of this toy, and
should be discarded for your child’s safety.
Note: Please keep the Quick Start Guide and Product Information
Guide as they contain important information.
Product
Information
Guide
Quick Start
Guide
DigiGo
Wrist Strap
USB Cable and
Power Adaptor

2
Product Features
D-Pad Button
microSD Memory Card
Slot (microSD memory
card not included)
Headphone Jack
micro-USB/Charger Port
Reset
Stylus & Stylus
Holder
Brightness
Volume +/- Buttons
Wrist Strap
Fastener
Voice Message
Button
Battery Charging
Indicator
Rotating Camera
Home Button
Help Button
Microphone
Touch Screen
Power Button
Camera Button

3
Features Action
Battery Charging Indicator This flashes green when the rechargeable battery
is being charged. It will turn off when charging is
complete.
Brightness Button Press this button to adjust the screen brightness.
Camera Button Press this button to take a photo.
D-Pad Button Press this button to move up, down, left or right
in some games or menus.
Headphone Jack Use this to connect headphones (sold separately).
Note: Maximum output voltage <= 150mV.
Help Button Press this button to replay voice instructions or
ask for a hint.
Home Button Press this button to return to the desktop menu
at any time.
Microphone Speak into the microphone to record your voice
or play games with microphone functions.
microSD Memory Card Slot Insert a microSD memory card (not included).
Note: DigiGo™ is compatible with microSD
memory cards up to 32 GB.
Power Button Press this button to turn on or off the device.
Rotating Camera Rotate the camera to take pictures of yourself
and your friends.
Stylus and Stylus Holder Use your finger or the stylus to play. Always place
the DigiGo™ stylus back into the stylus holder
after use.
Wrist Strap Fastener Attach the wrist strap to DigiGo™using this
fastener.
Touch Screen Touch the screen with your finger or use the
DigiGo™ stylus to play.
USB Port Use this to connect an AC/DC Adaptor. Plug the
supplied USB cable into the USB port to connect
the device to your computer.
Voice Message Button Press this button to send a voice message.
Volume Buttons Press these buttons to adjust the sound volume.
Product Features

4
How to Play
Step 1: Installing Learning Lodge™on a Computer and registering your
DigiGo™
• Turn on your DigiGo™.
• Locate the USB port on your DigiGo™ and open the rubber port cover.
• Insert the smaller end of the supplied USB cable into the USB port on
your DigiGo™.
• Insert the larger end of the USB cable into a USB port on your computer.
• The USB port is usually marked with the symbol that appears on the
USB port cover of your DigiGo™. Please refer to images 1 & 2 below.
•
When the connection is successful your DigiGo™ will
show a Connected to Computer screen (image 3).
• The Learning Lodge™ Setup Program will
automatically launch. Follow the on-screen
prompts to complete the installation and product
registration. There are two apps available
(designated content only) to download for free at
first-time registration.
• For help using Learning Lodge™ refer to the Help
section of the program.
• You can also download the Setup Files from the
VTech® Website:
- To download the files, go to:
http://www.vtech.co.uk/download/
- Select DigiGo™ from the list of products and click the Download
button for PC or Mac depending on which type of computer you
own.
- Run the Setup Package and follow the on-screen prompts to install
Learning Lodge™.
3
The Basics
2
1

5
Step 2: Personalise Your Profile
• Unplug the DigiGo™ from the computer.
• A VTech®logo and a DigiGo™ logo will appear and remain onscreen
for a few seconds.
• The first time you turn on DigiGo™, you will be asked to set the date
& time.
• When your child’s profile is displayed on the screen, drag it to the
unlock icon to unlock the device, then you will be asked to set up your
profile photo and avatar. Follow the instructions to setup your profile.
Step 3: DigiGo™ Desktop
• On the DigiGo™ desktop, you will see the built-in app icons. Flick left
or right to look at the apps available on the desktop menu, then touch
an app icon to open it.
Wi-Fi Status - This shows the current Wi-Fi status. Please refer to the
chart below.
Wi-Fi Off.
Wi-Fi On, but currently disconnected.
Wi-Fi On and connected. The more bars you see, the stronger the
connection.
Built-in Apps
Battery status
Wi-Fi status

6
Common Function Icons
Icon Function
Touch this when you have finished with the current task.
Touch this to cancel.
Touch this to add a new item.
Touch this to delete an item.
Touch this to edit/modify.
Touch this to go back/return to previous screen.
Touch this to exit.
Touch this to enter the delete mode.
Touch this to enter the edit/settings mode.
This indicates that the content has been locked in the
Parent Settings. Hold to unlock the content before it
can be deleted.
To use the Wi-Fi enabled features on DigiGo™, you will need to register
your product on Learning Lodge™first. Learning Lodge™is the download
manager that can be used to purchase and download games, e-books,
music, videos and more, or manage photos, videos and art created on
DigiGo™.
How to Attach the Wrist Strap
Attach the wrist strap to the DigiGo™ by looping it through the wrist
strap fastener, as shown below:

7
Charging the Device
The battery will be partially charged when the device is first unpacked
from the box. It should be fully charged before first use. To charge and
recharge the battery, please follow the instructions below.
Note: Do not try to disassemble the product to replace the battery.
1. Insert the larger end of the USB cable (included) into the USB socket
of the Power Adapter and insert the other end into the USB port on
your DigiGo™. Then, plug the Power Adapter into a wall socket.
Note: The Power Adaptor is not a toy and should only be handled by an adult.
2. The green light on the device will turn on to indicate charging is in
progress. When the battery is fully charged, the light will turn off. A
full charge takes about 4.5 hours with the USB Power Adapter while
the unit is turned off. It will take a little longer if the unit is turned on.
Turning Your DigiGo™ On or Off
To turn on your device, press and hold the Power button for 3 seconds.
The VTech®logo will appear on screen.
You may turn off the device if it is not going to be used for an extended
period of time. To turn off your device, press the Power button.
Inserting a microSD Card
You can insert a microSD memory card (not included) into your DigiGo™
to expand available memory for downloaded content, photos, videos
or music. The DigiGo™ is compatible with microSD memory cards up
to 32GB.
• Make sure the device is turned off.
• Locate the microSD memory card slot on the back of your DigiGo™,
and insert the microSD card as shown above.
4
3
Insert the microSD card
with the text facing down.

8
Wi-Fi Setup
If you want to set up a new Wi-Fi network, follow the
steps below:
1. Turn on DigiGo™. Touch the Settings icon in the main
menu. In the Settings Menu, touch Parent Settings
(hold down the button to enter Parent Settings).
2. Touch the icon. Make sure the Wi-Fi option is
On. The device will list available networks. Touch
the network that you would like to connect to, and
enter a password if required. You will see a tick when
the connection is complete. Touch the button
to return to the main menu.
When Wi-Fi is On, the device will try to connect to
known networks that have been previously connected
to. If no known network is found, you will be prompted
to select a network available in your current location.
Choose an available network to connect to. You may
be required to enter additional information depending
on network settings.
NOTE: DigiGo™ supports 802.11b and 802.11g wireless
standards.
VTech Kid Connect™
VTech Kid Connect™ allows you to share text messages, voice messages,
photos, drawings and stickers between your DigiGo™ and a smartphone,
tablet or another DigiGo™.
Getting Started
1. Make sure your child’s DigiGo™ is registered. During registration you
and your child will both receive a Kid Connect ID. This is a unique
username that helps identify people on the network.
(See the How to Play section for more information about
registration.)
2. Download and install the Kid Connect app on your mobile device. It
can be found at the App Store for iPhone or the Google Play Store for
Android.
3. (Kid Connect works with iPhone4 or above, iOS5.x or above; Android
4.0.3 or above, minimum resolution: 320x480.).
4. Launch the app on your mobile device and log in with your Kid
Connect ID.

9
Managing Your Child’s Contacts
You can manage your child’s contact list with the mobile version of Kid
Connect.
Viewing Your Child’s Contacts
Go to your contact list and touch the icon to the far right of your
child’s name to see all of your child’s contacts.
Adding or Removing Contacts from Your Child’s List.
Click to view your
child’s contact list.
Your name and any other
children registered under
your account will appear in
this section. These are added
automatically and cannot be
removed.
Touch the spanner to enter
edit mode, then touch the
delete icon next to any
contacts you wish to remove.
Touch the plus sign to add a
new contact.
Any other contacts on your
child’s list will appear here.
Immediate Family
Remove contacts
Add Contacts
Other Family & Friends

10
Sending Friend Requests and Invitations
Touch the plus icon next to “Other Family & Friends” to go to the Add
New Friend screen:
Notes:
VTech recommends searching by the Kid Connect
ID. Your child’s Kid Connect ID can be found
underneath their name in your contact list. Friend
requests from smartphone to smartphone are
prohibited. The app can only be used to
communicate with InnoTab®and DigiGo™ users.
The “Invite New User” button can be used to invite a
family member or friend who has not already joined
Kid Connect. Keep in mind the invitee must have a
smartphone or tablet to be able to install the Kid
Connect app.
Accepting or Rejecting Friend Requests
Touch the Friend Requests icon to view any
pending friend requests for you or your children. Select
a request to accept or reject it.
Touch here to view
Friend Requests.
To search for someone who
has already joined Kid Connect,
type in their name or Kid
Connect ID and touch the
Search button.
Click here to invite any family
or friends who have not joined
Kid Connect.
Once the search is complete,
touch the correct profile,
then follow the on-screen
instructions to send a friend
request.
The new friend will appear
on your child's contact list
once the request has been
accepted.
Search
Invite New User
Search Results

11
Touch to see the members of
your family group.
Family Group Chat
You and any children who are registered under your account are
automatically entered into your family group. Anyone in your group can
communicate in the group chatroom, where all members can see and
post messages. To see who’s in your family group touch the icon to the
far right of your family icon in your contact list.
To add or remove members from your family group, follow the same
steps outlined in the sections above.
Transferring Photos, Videos and Songs
You can connect your DigiGo™ to Learning Lodge™ and select File
Manager to transfer photos/videos/songs. DigiGo™ supports JPEG
formatted photos and MJPEG/H.264 baseline profile formatted video
playback. Other video formats can be converted to work with DigiGo™
using third party software (not included). There may be legal restrictions
associated with the use of commercial video files, movies, programs and
other content for which VTech® accepts no responsibility or liability. Users
should take responsibility for observing relevant copyright law in their
country for this type of media.
Note: The use of a microSD card (not included) is necessary for the
transfer of personal music and video files.
When converting your video for DigiGo™, please follow the following
guidelines:
Supported format:
H.264 baseline profile video and MP3 audio in an AVI file.
Recommended resolution:
480 x 272 if source is 16:9 and 320 x 240 if source is 4:3. Other
resolutions are supported but are not optimal for the device.
Recommended Video bitrate:
600 Kbps. Other bitrates are supported but are not optimal for the
device.
Recommended Audio bitrate:
96 Kbps. Other bitrates are supported but are not optimal for the
device.

12
Maximum file size:
2 GB (over 5 hours of play time using the recommended setup).
The following freeware programs may be used to convert most videos:
Avanti GUI
eRightSoft Super©
MediaCoder
TEncoder
(All trademarks are the property of their respective owners. VTech®does
not endorse, support or accept any liability for the freeware listed above.)
NOTE: Do not disconnect DigiGo™ or the computer while files are
downloading. After you have finished, turn off the device
to save power. When not connected to a computer, please
close the USB port cover on the DigiGo™ for safety.
Get More from Learning Lodge™
You can visit Learning Lodge™ from your computer to expand the
content on your child’s DigiGo™ anytime. For details of Learning Lodge™
installation, please refer to the How to Play section on page 4, or you can
go to http://www.vtech.co.uk/download/. By default, when an internet
connection is available on your child’s DigiGo™, any recently purchased
apps will download automatically even if they were purchased from
another device.

Care & Maintenance
1. Keep DigiGo™ out of direct sunlight and away from direct sources of heat.
2. Avoid dropping it. NEVER try to dismantle it.
3. Always keep your DigiGo™ away from water.
4. Please examine the toy periodically for conditions that may result in
the risk of fire, electric shock, or injury to persons (such as damage
to the screen, or other parts) and that, in an event of such conditions,
the device should not be used until properly repaired.
5. Examine the power adaptor periodically for conditions that may result
in the risk of fire, electric shock, or injury to persons (such as damage
to the USB cable, pins, housing or other parts). In the event of such
conditions, the adaptor should be replaced.
6. The toy is only to be connected to Class II equipment bearing the
following symbol ).
7. Keep the rubber cover of the micro USB port closed tightly while it
is not in use in order to prevent dust or liquids from getting into the
micro USB port.
Using the Touch Screen and Stylus:
• Use only enough pressure to operate the game. Too much pressure
may damage the touch screen.
• Do not use the stylus if it is broken.
• Do not use any other stylus on the touch screen other than the DigiGo™
stylus.
• Put the stylus back in the stylus holder when not in use.
Cleaning the Touch Screen
• Slightly dampen a soft, lint-free cloth with a little water and wipe the
screen to loosen dirt.
• Using a clean and dry cloth, wipe the screen dry. Repeat these two
steps as needed.
• Pay attention to the small gap around the edge of the LCD screen. Do
not allow any small particles to fall into it.
• If you find small particles in this gap, use a toothpick to gently remove
them.
Cleaning the Cabinet
• Keep your device clean by wiping it with a slightly damp cloth. Never
use solvents or abrasives. 13

WARNING
A very small percentage of the public, due to an existing
condition, may experience epileptic seizures or momentary loss
of consciousness when viewing certain types of flashing colours
or patterns, especially on television. While the DigiGo™ does not
contribute to any additional risks, we do recommend that parents
supervise their children while they play video games. If your child
experiences dizziness, altered vision, disorientation, or convulsions,
discontinue use immediately and consult your doctor. Please note
that focusing on an LCD screen at close range for a prolonged
period of time may cause fatigue or discomfort. We recommend
that children take a 15-minute break for every hour of play.
Troubleshooting
Problem Possible Reason Solution
Screen displays
with no sound.
Volume is turned
down. Adjust the volume control.
Headphones are
connected.
Unplug headphones from
headphone jack.
Screen turns on,
then immediately
off.
Battery power
is low.
Connect the unit to a wall
outlet using the supplied
USB cable and AC adapter.
A green light on the unit
will turn on to indicate
charging is in progress.
When the battery is fully
charged, the light will turn
off.
No picture (or
incorrect picture)
on screen, and
pressing the
Power button has
no effect.
The unit needs
to be restarted.
Locate the reset hole on
the bottom cabinet. Use
a ballpoint pen or a tooth
pick to press the button
inside the hole, then
press the Power button
for 3 seconds to restart
DigiGo™.
14

15
The unit will not
charge.
The power
source is
not properly
connected.
Make sure the unit is
plugged in to a wall outlet
using the supplied USB
cable and AC adapter.
USB connection
window does
not pop up after
connecting to
computer.
Poor USB cable
connection
Securely connect the USB
cable to DigiGo™ and the
computer.
Connection is
running through
USB hub.
Connect the DigiGo™
directly to the computer,
without using a hub.
Touch screen is
inaccurate or it
is impossible to
select the correct
icon on the
screen.
Touch screen
requires
calibration.
Hold the Power button for
10 seconds until DigiGo™ is
turned off. Then hold ,
and Vol- button down
when turning the DigiGo™
ON. Follow the steps on
the screen.
Small particles
inside gap of
LCD screen.
Use a tooth pick to gently
remove any small particles
within the gap.
Inserted a
microSD memory
card (not
included), but the
device cannot
recognise it.
microSD
memory card
format is not
FAT32.
Format the microSD
memory card to FAT32 in
your computer.

16
Cannot connect
to Wi-Fi.
The Wi-Fi is Off. Go to Settings - Parent
Settings - to turn on Wi-Fi.
The firmware of
the DigiGo™ is
not up-to-date
Register your DigiGo™
on Learning Lodge™, and
make sure the firmware
is the most up-to-date
version.
Wi-Fi is On, but
there is no Wi-Fi
network available.
There is no Wi-
Fi network in
your location or
network signal is
weak.
Move to a location that
has an available Wi-Fi
network.
Wi-Fi network is
available, but the
connection failed.
The selected
network is not
configured
properly or
authentication is
required.
Make sure the network
is configured properly
and there is no firewall
blocking Internet access.
If a password is required,
make sure the correct
password is entered
with the appropriate
uppercase/lowercase
letters indicated.
The battery
charging
indicator light
does not come
on.
The AC Adaptor
is not properly
connected, or
the device has
been left on.
Inspect the AC Adaptor.
Make sure that the
Adaptor is securely
plugged in to the wall
outlet and the USB cable
is securely connected
between DigiGo™ and AC
Adaptor.
For more information and troubleshooting tips, visit
www.vtech.co.uk/support

17
Resetting the Device to Factory Settings
You can reset your device to factory settings by following the steps below:
1. In “Settings”, touch “My Name”
2. Typing R-E-S-E-T into the My Name field, then touch the tick icon.
WARNING: Any data saved in internal memory will be lost. Data saved in
a microSD memory card (not included) will not be affected by resetting
the device. (Apps downloaded from Learning Lodge™ can be reinstalled
in “Downloads”.)
Safety Precautions for Using the Battery and Charger
Important Notes:
• This charger is not a toy. This charger is not intended for use by children.
• The device will charge at temperarures between 41°F~95°F(5°C~35°C).
If the device is not charging properly, please move it to a location with
a suitable temperature.
• Battery is not removable and is not replaceable.
• Disconnect the device from the USB power adaptor and turn off the
device before cleaning.
• Only use the Power Adapter that is included with this package.
• For best results, please use the USB power adaptor that is included
with this package.
• To prevent fire or electric shock, do not expose the unit to rain or moisture.
• The battery in this product must not be disposed of with household waste.
This battery is recyclable, please follow your local recyling regulations.
• Instructions to parents: “Transformers and power supplies for toys
are not intended to be used as toys, and the use of these products by
children shall be under the full supervision of parents.”
• To preserve battery life, the DigiGo™will go into sleep mode
automatically when there is no input for a few minutes. The Wi-Fi
connection will also be disconnected when the battery power is low.

18
Disposal of batteries and product
The crossed-out wheelie bin symbols on products and batteries, or on
their respective packaging, indicates they must not be disposed of in
domestic waste as they contain substances that can be damaging to the
environment and human health.
The chemical symbols Hg, Cd or Pb, where marked, indicate that
the battery contains more than the specified value of mercury
(Hg), cadmium (Cd) or lead (Pb) set out in Battery Directive
(2006/66/EC).
The solid bar indicates that the product was placed on the
market after 13th August, 2005.
Help protect the environment by disposing of your product or
batteries responsibly.
For more information, please visit: www.recycle-more.co.uk;
www.recyclenow.com.
Standard guidelines for adapter toys and electrically operated products
• The toy is not intended for children under 3 years old.
• As with all electrical products, precautions should be used and
observed during handling and use to prevent electric shock.
• Do not leave the toy plugged in for extended periods of time.
• The toy shall only be used with a transformer for toys with output DC 5V.
• Never clean a plugged-in toy with liquid.
• Never use more than one adapter.
• The adapter is not a toy.
• If the USB cable is damaged, it cannot be used and must be replaced
with a recommended cable. Please visit www.vtech.co.uk or contact
our Customer Service hotline on 01235 546810 (from UK), or +44
1235 546810 (outside UK) for more information and to purchase a
replacement.
Parents should periodically examine the adapter for conditions that may
result in the risk of fire, electric shock, or injury to persons. In the event of
such conditions, the adapter should not be used until properly repaired.